Twin-Star International 23EF025GRA Operation manual

CONSUMER SAFETY INFORMATION
PLEASE READ THIS MANUAL BEFORE INSTALLING
AND OPERATING THIS APPLIANCE
WARNING!!
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED
EXACTLY, AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSING
PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS
AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.
Twin-Star International, Inc.
Delray Beach, FL 33445
Made in China
Printed in China
ELECTRICFIREPLACE
INSER T
OWNERS OPERATING MANUAL
MODELS: 23EF025GRA, 28EF025GRS &
33EF025GRS
ALSO Requires-
Wood Fireplace Mantel
VENTFREEFIREPLACEWITHHEATER
Thank you and congratulations on your purchase ofaTwin-Star International, Inc.
fireplace. Please read the Installation&Operating Instructions before using this
appliance.
IMPORTANT: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result inapossible electric shock, fire hazard
and/or injury and will void the warranty.
Installation of Electric Fireplace Insert, should take 15 minutes. The only tool required is a
Phillips head screwdriver, not supplied with this unit.
ATTENTION
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U.S.A.
www.tsicustomerservice.com
866-661-1218
For Customer Service:

IMPORTANT INSTRUCTION
SAVE THESE
INSTRUCTIONS
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1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns,
do not let bare skin touch hot surfaces. If provided,
use handles when moving this appliance. Keep
combustible materials, such as furniture, pillows,
bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance and keep
away from the sides and the rear.
WARNING: In order to avoid overheating, do not
cover the heater. It cannot be used in a wardrobe.
3. CAUTION: Whenever the heater is left operating
and unattended, extreme caution is necessary if
children or invalids are nearby.
4. The appliance is not to be used by children or
persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge,
unless they have been given supervision or
instruction.
5. Children being supervised not to play with the
appliance.
6. Always unplug this appliance when not in use.
7. Do not operate any heater with a damaged cord or
plug or after the appliance malfunctions, or if it has
been dropped or damaged in any manner.
8. If the supply cord is damaged, it must be replaced
by the manufacturer, its service agent or similarly
qualified persons in order to avoid a hazard.
9. Any repairs to this fireplace should be carried out
by a qualified service person.
10. Under no circumstance should this fireplace
be modified. Parts having to be removed for
servicing must be replaced prior to operating this
fireplace again.
11. Do not use outdoors.
12. This heater is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never
locate this appliance where it may fall into a
bathtub or other water container.
13. Do not run cord under carpeting. Do not cover
cord with throw rugs, runners or the like. Arrange
cord away from traffic areas and where it will not
be tripped over.
14. To disconnect this appliance, turn controls to the
off position, then remove plug from outlet.
15. Connect to properly grounded outlets only.
16. This appliance, when installed, must be electrically
grounded in accordance with local codes or, in the
absence of local codes, with the current CSA C22.1
Canadian Electrical Code or for U.S.A. installations,
follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
17. There is a thermostat limiter inside the heater.
When the inner temperature over heating or occurs
abnormal heating, the thermostat protective device
would cut off power supply to avoid the fireplace
damaged or risk of fire.
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire,
electrical shock, and injury to persons including the following:
18. The heaters must not be located immediately
below a socket-outlet.
19. Do not insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
20. To prevent a possible fire, do not block air intakes
or exhaust in any manner. Do not use on soft
surfaces, like a bed, where opening may become
blocked.
21. This appliance has hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint
or flammable liquids are used or stored. This
fireplace should not be used as a drying rack for
clothing. Christmas stockings or decorations should
not be hung in the area of it.
22. Use this appliance only as described in the
manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or
injury to persons.
23. Avoid the use of an extension cord because the
extension cord may overheat and cause risk of
fire. However, if you have to use an extension
cord, the cord must be No.14 AWG minimum size
and rated not less than 1875 Watts (15A). The extension
cord must be a three wire cord with grounding type
plug and cord connection. The extension cord shall
not be more than 20 feet (6 m) in length.
24. See directions in Figure 1.
This heater is for use on 120 volts. The cord has a
plug as shown in figure 1. See Figure 1 for grounding
instruction. An adapter as shown at C is available for
connecting three-blade grounding type plugs to two-slot
receptacles. The green grounding plug extending from
the adapter must be connected to a permanent ground
such as a properly grounded outlet box. The adapter
should not be used if a three-slot grounded receptacle
is available.
Figure 1
GROUNDING PIN
METAL SCREW
COVER OF GROUNDED
OUTLET BOX
B
A
C
GROUNDING PIN
D
ADAPTER
GROUNDING
MEANS

INSTALLATION INSTRUCTIONS
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Figure 2
REAR VIEW OF FIREPLACE
INSERT
MOUNTING
BRACKET
Position your completed mantel close to its
final location. Make sure you can access the back of
the mantel as your Electric Fireplace Insert will be
installed from the back.
Using a Phillips head screwdriver, remove the screws
and the metal mounting brackets attached on either
side of the fireplaces center opening. Next unpack
the Electric Fireplace Insert carefully. Position the insert
behind the fireplace with front facing the wood mantel.
With the help of an adult assistant, lift the Insert and
gently slide it into the opening in the mantel until the
flange is flush against the inside of the mantel. Make
sure insert is centered left and right in the opening. Be
careful when placing insert and adjusting, bottom of
insert could scratch the finish of the base/hearth
of your fireplace. Re-attach the mounting brackets
with the Phillips head screwdriver, and supplied
screws. DO NOT OVER TIGHTEN.
With the help of an assistant, carefully lift completed
unit and place it with the front facing out in the final
location you have chosen for your fireplace.
Make sure to secure the electrical cord before lifting
or moving completed fireplace. When choosing a final
location, make sure you will have clear access to a
grounded electrical outlet.
Read and follow all instructions in this manual before
operating your new fireplace.
ELECTRIC
FIREPLACE
INSERT
Part Name 23EF025GRA 28EF025GRS 33EF025GRS
PARTS LIST
Emberbed
Heater/Blower Assembly
Control Panel - 5 Buttons
Control Panel - 6 Buttons
Main PCBA
Control Panel Circuit Board
Front Projection Screen
Flame Generator Drive Motor
Flame Generator/Spinner
Decorative Brick Panels
Remote Control - 7 Buttons
Remote Control - 8 Buttons
Mesh Curtain

MANTEL LOCATION
When choosing a location for your new fireplace,
ensure that the general instructions are followed.
Also, for best effect, install the fireplace out of
direct sunlight.
Cold climate installation recommendation:
when installing this unit against a
non-insulated exterior wall or chase, it is
mandatory that the outer walls be insulated
to conform to applicable insulation codes.
ELECTRICAL CONNECTION
A 15 AMP, 120 Volt, 60 Hz circuit with a
properly grounded outlet is required. Preferably, the
fireplace will be on a dedicated circuit as other
appliances on the same circuit may cause the circuit
breaker to trip or the fuse to blow when the heater is
in operation. The unit comes standard with 6 feet
(1.8 m) three wire cord, exiting from the rear of the
fireplace. Plan the installation to avoid the use of
an extension cord. If an extension cord must be
used, it must be a minimum 14 AWG , three wires
ELECTRICAL SPECIFICATIONS
Voltage: 120 V~, 60Hz
Amps: 11.7 Amps (with heater)
Amps: < 0.1 Amps (without heater)
Watts: 1400 Watts (with heater)
Watts: < 10 Watts (without heater)
CLEARANCE TO COMBUSTIBLES
Keep electrical cords, drapery, furniture and other
combustibles at least 3 feet (0.9 m) from the front of the
heater and away from the sides.
CLEANING TRIM
Clean the metal trim using a soft cloth, slightly
dampened with citrus oil based product and buff with
a clean soft cloth. DO NOT use brass polish or
household cleaners as these products will damage
the metal trim. Citrus oil based products can be
obtained at supermarkets or hardware stores.
MAINTENANCE
The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and
require no further lubrication. However, periodic cleaning/vacuuming of the fan/heater unit is recommended.
Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or fireplace.
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or
rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.
If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.
WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulations to reduce the risk of fire, electrical shock and injury to persons.
WARNING: Do not use this fireplace if any part of it has been under water. Immediately call a
qualified service technician to inspect the fireplace and replace any part of the electrical system.
Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk
of fire, electrical shock or personal injury.
MAINTENANCE
The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and
require no further lubrication. However, periodic cleaning/vacuuming of the fan/heater unit is recommended.
Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or fireplace.
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or
rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.
If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.
WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulations to reduce the risk of fire, electrical shock and injury to persons.
WARNING: Do not use this fireplace if any part of it has been under water. Immediately call a
qualified service technician to inspect the fireplace and replace any part of the electrical system.
Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk
of fire, electrical shock or personal injury.
TROUBLE SHOOTING GUIDE
Warning: During any service of this appliance, the power to the unit must be turned off.
First turn the main power switch to the “OFF” position. Then remove the electrical plug from
the wall outlet.
with grounding type plug connector and rated
not less than 1875 Watts. The cord shall not be
more than 20 feet (6 m) in length.

OPERATING INSTRUCTIONS CONTROL FUNCTIONS
Figure 5
Figure 4
Model # 28EF025GRS & 33EF025GRS
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TO ACCESS CONTROL PANEL-
Control panel can be accessed at upper-right corner of insert.
- POWER
The power button supplies power to all of the functions
of the fireplace. The power button will put the insert in a
standby mode. This will turn off all functions at once but
will hold the settings in the memory. By pressing the
Power button again the unit will turn on at the same
settings.
NOTE: Holding the POWER button on the control panel for
10 second will disable the heater function. Pressing and
holding for another 10 seconds will re-enable.
- FLAME
Each time the flame button is pressed, the intensity of the
flame decreases. There are 5 brightness levels and the
OFF setting.
- EMBERS
Adjust undulating emberbed effect. There are 3 levels including
the OFF setting. HI - LO and OFF are the three settings.
- HEAT
Your fireplace consists of a fan forced wire element type
heater. There are 11 thermostat levels and the OFF or
always ON settings.
NOTE: This button on the remote control only turns
ON and OFF the heater function. Use TEMP ( & )
on the remote control to adjust the thermostat.
NOTE: To change between °F and °C press and hold the
HEATER button on the control panel for 10 seconds.
- TIMER
Press the TIMER button will cycle through the 10 timer
settings (30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H,
7H, 8H and 9H) and the OFF setting.
- DOWNLIGHT (28EF025GRS and 33EF025GRS only)
The downlight illuminates the inside of the firebox. There are two downlight settings on and undulating downlight.
Figure 3
NOTE: PLEASE OPERATE REMOTE TRANSMITTER AT A SLOW
MEASURED PACE. PRESS THE REMOTE CONTROL BUTTONS
WITH AN EVEN MOTION AND GENTLE PRESSURE. REPEATEDLY
PRESSING BUTTONS IN RAPID SUCCESSION MAY CAUSE THE
TRANSMITTER TO MALFUNCTION.
23EF025GRA 28/33EF025GRS
Model # 23EF025GRA
HEAT
FLAME
EMBERS
TIMER
TEMP
<
<
ELECTRIC FIREPLACE REMOTE
TELECOMMANDE POUR FOYER
HEAT
FLAME
DOWN
LIGHT
EMBERS
TIMER
TEMP
<
<
ELECTRIC FIREPLACE REMOTE
TELECOMMANDE POUR FOYER
<
<

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DISPOSAL OF USED BATTERIES
Battery may contain hazardous substances which could endanger the environment and human health.
This symbol marked on the battery and/ or packaging indicates that used battery shall
not be treated as municipal waste. Batteries should be disposed of at an appropriate collection
point for recycling.
By ensuring the used batteries are disposed of correctly, you will help preventing potential
negative consequences for the environment and human health. The recycling of materials
will help to converse natural resources.
For more information about recycling of used batteries, please contact your local municipality waste
disposal service.
REPLACING THE REMOTE CONTROL BATTERY
When the remote control stops operating or its range seems reduced, it is time to replace the battery with a
new one.
1. The battery compartment is located on the back end of the remote.
2. Press and slide the battery door open and remove the old battery.
3. Insert a CR2032 battery, checking that the + and - terminals of the battery matches the inside of the battery compartment.
4. Replace the battery compartment door.
Note: When a function is changed from the control
panel or remote control there will be a corresponding
indicator (see Figure 6) on the upper-right of the
projection screen. The indicator shows the function
changed and the level selected by the control panel or
remote control. When the function is turned off, the
corresponding indicator will flash several times and then
fade off.
Figure 6
on the upper-right of front projection screen
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Modifications not approved by the party responsible for compliance could void user’s authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.

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TROUBLESHOOTING GUIDE
SOLUTION
PROBLEM
MODELS: 23EF025GRA, 28EF025GRS & 33EF025GRS
1. No power, logs do not glow．
2. Logs glow, but no flame effect.
3. Down lights (28EF025GRS &
33EF025GRS only) do not light up.
4. Heater does not blow warm air.
5. Heater doesn’t work, but Power
and Heater settings are "ON" and
thermostat is set (see solution 4a.)
1a. Check that unit is plugged into a standard powered 120V outlet.
1b. Press power button several times, make sure power is set at "ON" position.
4a. Adjust the thermostat to ensure that the temperture is set higher
than the current room temperature.
5a.Turn the POWER to "OFF" and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into wall outlet,
and operate as normal.
2a. Press flame button several times.
3a. Press downlight button several times to make sure downlight is "ON".
6. Flame effect works but heater
function does not and the emberbed
flashes when the heater button is
pressed.
6a. Heater function is locked. Press and hold the POWER button for 10 seconds to
unlock the heater function.

1YEAR WARRANTY
BASIC WARRANTY:
Twin-Star International, Inc., hereinafter referred to collectively as the (“Company”), warrants that
your new ClassicFlame Electric Fireplace is free from manufacturing and material defects for a
period of one year from date of purchase, subject to the following conditions and limitations.
1. This electric fireplace must be installed and
operated at all times in accordance with the
installation and operating instructions
furnished with the product. Any
unauthorized repair, alteration, willful
abuse, accident, or misuse of the product
shall nullify this warranty.
2. This warranty is non-transferable, and is
made to the original owner, provided that
the purchase was made through an
authorized supplier of the company.
3. The warranty is limited to the repair or
replacement of part(s) found to be defective
in material or workmanship, provided that
such part(s) have been subjected to normal
conditions of use and service, after said
defect is confirmed by the Company’s
inspection.
4. This warranty does not cover the light
bulb(s) included with the ClassicFlame
Electric Fireplace.
5. The Company may, at its discretion, fully
discharge all obligations with respects to
this warranty by refunding the wholesale
price of the defective part(s).
6. Any installation, labor, construction,
transportation, or other related
costs/expenses arising from defective
part(s), repair, replacement, or otherwise of
same, will not be covered by this warranty,
nor shall the Company assume
responsibility for same.
7. The owner/user assumes all other risks, if
any, including the risk of any direct, indirect
or consequential loss or damage arising out
of the use, or inability to use the product,
except as provided by law.
8.All other warranties -expressed of implied
- with respect to the product, its components
and accessories, or any
obligations/liabilities on the part of the
Company are hereby expressly excluded.
9. The Company neither assumes, nor
authorizes any third party to assume, on its
behalf, any other liabilities with respect to
the sale of the ClassicFlame product.
10. The warranties as outlined within this
document do not apply to non ClassicFlame
accessories used in conjunction with the
installation of this product.
This warranty is void if:
a. The fireplace is subjected to prolonged
periods of dampness or condensation.
b. Any unauthorized repair alteration,
willful abuse, accident, or misuse of the
product.
c. You do not have the original receipt of
purchase.
IF WARRANTY SERVICE IS NEEDED:
1) Contact the Company, at
[email protected], or 561-330-3201.
Make sure you have your warranty, your sales
receipt, and the model/serial number of your
ClassicFlame product.
2) ANY AND ALL WORK DEEMED
NECESSARY MUST BE PERFORMED BY A
REPAIR SPECIALIST, DO NOT ATTEMPT
TO DO ANY SERVICE WORK YOURSELF.
Twin-Star International, Inc.
Delray Beach, FL 33483
561-330-3201