Tyro Bendigo Bank User manual

User guide
Bendigo Bank
Go EFTPOS reader
Ver 1.0-20220122

Welcome to your new
Bendigo Go EFTPOS reader
1. Quick Start 3
1.1 Download the Tyro Go EFTPOS reader app (“app”) 3
1.2 Log into the app 3
1.3 Charge your device 3
1.4 Pair the app with the Bendigo Go EFTPOS reader (“reader”) 3
1.5 Perform a test transaction 3
2. Getting started 4
2.1 What's in the box? 4
2.2 Get the Tyro Go App 4
2.3 Get to know your Tyro Go App 4
2.4 Get to know your Go EFTPOS reader 4
2.5 Log into the Tyro Go App 5
2.6 Pairing Go EFTPOS 5
2.7 Connecting the reader to an additional smart device 5
2.8 Charging the Go EFTPOS reader 6
2.9 Typical tasks on the reader 7
2.9.1 Accepting card payments 7
2.9.2 Issuing an email receipt 8
2.9.3 Resending an email receipt 8
2.9.4 Refunding a transaction 9
2.9.5 Viewing transaction history 11
3. Other Products available to you 12
3.1 Tyro Portal 12
3.2 Tyro App 12
3.3 Tyro Service Status 12
4. Support and care 13
4.1 Cleaning your reader 13
4.2 Lost or stolen readers 13
4.3 Damage to readers 13
4.4 End of service 13
5. Frequently asked questions 14
5.1 How do I check the battery level of the Go EFTPOS reader? 14
5.2 How frequent should I charge the reader? 14
5.3 Can I perform a transaction while offline? 14
5.4 How do I check the connectivity of the reader to the app? 14
5.5 Why are my login attempts unsuccessful? 14
5.6 What if I forgot my user PIN? 14
5.7 When will card PIN verification be prompted during a transaction? 14
5.8 What if I lost my reader or smartphone? Will my account be at risk? 15
5.9 What if my transaction was interrupted, or I’m not sure if the transaction was completed? 15
5.10 What if my transactions are not in "Sales history?" 15
5.11 What if I drop my reader? 15
5.12 What if I try and open my reader? 15
6. Troubleshooting 16
6.1 My Go EFTPOS reader keeps disconnecting. Why? 16
6.2 How do I restart my reader? 16
6.3 My reader won't charge 16
6.4 Error Codes 16
7. Cautions 17
8. Tampering and safe disposal 17
9. Other things you should know 18
9.1 Devices supported 18
9.2 Accessories 18
9.3 Updating the Go EFTPOS reader app software 18
9.4 Updating the Go EFTPOS reader firmware 18
9.5 Status LEDs 18
10. Warranty 18

Bendigo Bank Go EFTPOS reader user guide 3
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1. Quick Start
1.1 Download the Tyro Go EFTPOS reader app (“app”)
On your chosen device (smartphone or tablet), download the Tyro Go App
from the App Store or Google PlayTM.
Please refer to the App Store or Google Play for supported devices and
software versions.
Download
1.2 Log into the app
Administrators on your account have been sent an email with a temporary PIN for the Tyro Go App. If you
have not received an email by the time you receive your Go EFTPOS reader or cannot find the email, call
Customer Support to resend the credentials.
Once you have retrieved those details and have downloaded the app, log in with your User ID and
temporary PIN then create a new PIN.
Login
1.3 Charge your device
Fully charge your Go EFTPOS reader before first use. To check that it is fully charged, check the Tyro Go
app after pairing with the reader. You can pair to the reader while it is charging.
Charge
1.4 Pair the app with the Bendigo Go EFTPOS reader (“reader”)
1. Switch on the reader using the power button, keeping it close to your smart device.
2. On the smart device, access settings and enable all of the following:
a. Bluetooth connectivity
b. Location services
c. Wi-Fi or mobile network (3G, 4G or 5G).
3. Log into the Tyro Go App using your credentials.
4. Press the “Reader” icon at the top right corner of the Tyro Go app
5. Select “Connect reader” and manually pair to the Go EFTPOS reader by selecting “Connect
manually” and matching the serial number at the back of the reader to the list of available Bluetooth
devices. Alternatively, you can scan the barcode on the back of the reader with the Go app.
6. You should see a message “Reader is connected” when successfully paired.
Connect
1.5 Perform a test transaction
1. From within the Tyro Go App, select the wallet icon to find the Payment page, which also is
the home screen.
2. At the payment page, select the Card payment button.
3. Enter the sales amount, noting that a decimal is not required.
4. If desired, enter a sale description by selecting the “add note” icon on the top right and
selecting “Done”.
5. On the Payment confirmation page, confirm the payment by selecting “Confirm”.
6. Allow the customer to tap their contactless card on the reader. Alternatively, the customer can
insert their card into the reader chip slot.
7. The customer is required to enter their PIN into the app if:
a. The contactless transaction exceeds AU$200, or
b. A chip payment is made.
8. Once the card is tapped or inserted, a beep sound is emitted, and the LED indicator on the reader
will light up. The branding of the card scheme will appear on the mobile or tablet screen, which
indicates payment is processing and authorising.
9. Upon successful authorisation, an e-receipt page will appear.
10. Allow the customer to enter their email address to issue an e-receipt.
11. Proceed by selecting "Send Receipt". Alternatively, select "Skip" if the customer does not wish to
receive an e-receipt.
12. The payment transaction is now complete.
Test

Bendigo Bank Go EFTPOS reader user guide 4
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2. Getting started
The Bendigo Go EFTPOS reader is an EFTPOS card reader that will enable you to accept card transactions using your
smart device. Connected via Bluetooth to the Tyro Go App, the Go EFTPOS reader is a sleek, pocket-friendly mobile device
that allows you to take payments, make refunds and review the day’s transactions.
The Go EFTPOS reader requires the Tyro Go App to operate.
2.1 What's in the box?
Alongside this Bendigo Go EFTPOS reader user guide, you will find:
If any of the items are missing, please contact Customer Support on 1300 108 976.
Bendigo Bank Go EFTPOS reader
powered by Tyro (“reader”)
POS stickers to display the
card schemes you accept
USB Charging cable
2.2 Get the Tyro Go App
Search “Tyro Go” and download the app from the App Store or Google Play
Supported devices and operating system versions are found on the respective
App Store or Google Play.
1
2
3
4
5
6
Button for Bluetooth
pairing
Micro USB port
On/Off Button
LED indicator
Contactless reader
Opening for inserting
a credit or debit card
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5
4
321
6
5
4
321
6
5
4
321
2.3 Get to know your Tyro Go App 2.4 Get to know your Go EFTPOS reader
1
Payment
Reader Internet
Hello, Happy Business
Card payment
One time payment
More option
Payment
acceptance
page
Transaction history
Settings
Initiate card or
mobile payments
Internet/Reader
Registered trading name
Green indicator : Connected
Grey indicator : Disconnected
2
3
4
5
6
10:00 4G

Bendigo Bank Go EFTPOS reader user guide 5
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2.5 Log into the Tyro Go App
If this is the first time you are logging in to the app, authorised Signatories on
your account have been sent an email with a temporary PIN for the app. If you
haven't received the email by the time you receive your Go EFTPOS reader or
can't find the email, call Customer Support on 1300 108 976.
Once you have retrieved those details and have downloaded the app, log in and
set a new PIN.
Setting a PIN
• For first-time users, you will be asked to set a new PIN.
• Enter a 6-digit PIN and confirm.
• Set and memorise a PIN that is not easy to guess (Birth date, Postcode etc)
• Additionally, sequential numbers (123456) and repetitive patterns (001100,
123123) are not permitted and will be rejected as a valid PIN.
2.6 Pairing Go EFTPOS
• Switch on the reader, keeping it close to your
smart device.
• On the smart device, access settings to enable:
• Bluetooth connectivity
• Location services
• Wi-Fi or mobile network
• Access and log into the app with your
credentials
• Select the "Reader“ icon at the top right
corner
• Select "Connect to reader" and pair by:
• matching the serial number at the back of
the reader to the list of available Bluetooth
devices;
• scanning the serial number on the back of
the reader using the smart device camera
Tip: Keep your reader within 10m of your
smart device.
When the reader has successfully paired, the
reader icon on the homepage will indicate a
green dot.
matching the serial
number
scanning the serial
number
2.7 Connecting the reader to an additional smart device
To pair a new smart device to the reader, repeat the steps above.
Only one smart device can pair with the reader at a time.