Tyro Go EFTPOS User manual

Go EFTPOS reader
Quick start guide

2Bendigo Bank EFTPOS powered by Tyro
Getting to know your Go EFTPOS reader
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On/Off button
Micro USB port
Button for Bluetooth pairing*
LED indicators
Contactless reader
Opening for inserting card
*Not in use. We’ve made Bluetooth pairing
easy by enabling it as soon as the device is
switched on.

3Bendigo Bank EFTPOS powered by Tyro
Getting to know the Tyro Go EFTPOS
reader App screen
1
Payment
Reader Internet
Hello, Happy Business
Card payment
One time payment
More option
Payment
acceptance
page
Transaction history
Settings
Initiate card or
mobile payments
Internet/Reader
Registered trading name
Green indicator : Connected
Grey indicator : Disconnected
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3
4
5
6
10:00 4G
1
Payment
Reader Internet
Hello, Happy Business
Card payment
One time payment
More option
Payment
acceptance
page
Transaction history
Settings
Initiate card or
mobile payments
Internet/Reader
Registered trading name
Green indicator : Connected
Grey indicator : Disconnected
2
3
4
5
6
10:00 4G
1
Payment
Reader Internet
Hello, Happy Business
Card payment
One time payment
More option
Payment
acceptance
page
Transaction history
Settings
Initiate card or
mobile payments
Internet/Reader
Registered trading name
Green indicator : Connected
Grey indicator : Disconnected
2
3
4
5
6
10:00 4G

4Bendigo Bank EFTPOS powered by Tyro
What else is in the box?
Micro USB charging cable Ways to pay stickers
Use this cable to charge your
Go EFTPOS reader. You can still use
the reader while it is charging.
Place these “ways to pay” stickers
in a highly visible area. Please do
not attach them to the reader.

5Bendigo Bank EFTPOS powered by Tyro
Getting started
1. Download the Tyro Go App
2. Log in
3. Charge your devices
Download the Tyro Go App to your
smart device.
Also ensure your mobile device or tablet
is on the latest OS software.
Using the credentials you have been
sent by email, log in to the Tyro Go App.
Fully charge your Go EFTPOS reader before first use. To check if it is fully charged,
check the Tyro Go App after you have paired with the reader. For best performance
we recommend you keep your reader fully charged.
10:00 4G
Welcome
Forgot user PIN?
Having problem logging in? Contact us
About Tyro
Please login to continue.
User ID
User PIN
123456_1
4:40
Tyro Tyro Go
10:00
4G
Welcome
Forgot user PIN?
Having problem logging in? Contact us
About Tyro
Please login to continue.
User ID
User PIN
123456_1
4:40
Tyro Tyro Go

6Bendigo Bank EFTPOS powered by Tyro
Ensure Bluetooth and location services
are enabled, and you have an internet
connection on your mobile device.
Open the Tyro Go App and choose
the “Reader” icon at the top right.
Select “Connect to reader” and pair
by matching the serial number at the
back of the reader to the list of available
Bluetooth devices.
Alternatively, you can scan the reader
using your camera to pair.
4. Prepare your devices
5. Connect via Bluetooth 10:50 4G
Select a device to connect
Paired devices
PP2720900175
Other devices
No more
than 10m
Payment
Reader Internet
Hello, Happy Business
Card payment
One time payment
More option
10:00 4G
S/N: 1234567890 Made in Bulgaria
FLite
For any assistance, please call Tyro Customer Support on 1300 108 976.
6. Now you’re ready to take payments

7Bendigo Bank EFTPOS powered by Tyro
Ensuring you’re protected
The PCI Security Standards Council requires
that all companies and personnel taking in-
person payments or physically interacting with
a payment card, must be trained to protect
card payment devices.
To protect your business and customers from
fraud, we advise the following steps:
1. Maintain an inventory
When you receive a new Go EFTPOS reader,
make a list of your device's model and
serial number, and keep it in a safe place.
Make a diary note to regularly check your
device against this list for any evidence of
substitution.
2. Safeguard against tampering
Each Go EFTPOS reader ships with a unique
software key that allows only authorised
customers to use it. That key is automatically
wiped when the reader is tampered with
(someone tries to open and disassemble the
reader) or broken (cannot accept payments
anymore). If tampered with, the first and
second LEDs on the left of the reader will flash
red continuously.
Even with this key, we do recommend other
actions to stay on top of fraud.
When unattended, specifically out of business
hours, ensure the reader is stored safely to
avoid theft and manipulation, and check the
reader each day for any signs of tampering.
During regular business hours, inspect your
reader from time to time. Specifically, look for
unauthorised changes to the device, including
new or frayed stickers, broken seals, a change
in look or colour of your reader, damage to the
device - especially around the seams, or any
damage to cables or other materials that could
mask damage.
If you suspect tampering of your device,
suspect unusual login activity, or if your device
has gone missing – please contact
Tyro Customer Support immediately on
1300 108 976.
To safely return your Go EFTPOS
reader
If you need to return your Go EFTPOS reader
for any reason, please call Tyro Customer
Support 24/7, and they will instruct you on how
to return your device safely and securely to
Tyro. Please note: Tyro will never send someone
to service devices on-site.
For more security information, please refer to
www.tyro.com/security.

For the Go EFTPOS reader User Guide and Frequently
Asked Questions, please scan the QR Code on the right,
or go to https://www.bendigobank.com.au/business/
payments-and-merchant-services/merchant-support/
Bendigo Bank EFTPOS powered by Tyro is issued by Tyro Payments Limited ACN 103 575 042 AFSL 471951 (Tyro). You
can contact Tyro on 1300 108 976 or tyro.com/support/ and access Tyro’s dispute resolution process at tyro.com/
complaint-resolution-process/.
Specifications are subject to change without notice. Use of Tyro equipment is subject to terms and conditions. Reliance on
this document is at your own risk. To the extent permitted by law, Tyro makes no warranty that the document is free from
errors or omissions. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International
Incorporated. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App
Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are
trademarks of Google LLC. 2022 © Tyro Payments Limited. All rights reserved.
MKT-7185-05-JUL-22-TM