11.SUPPORT
•System installation: UNE is not responsible for the correct installation of the photovoltaic system and the Zhero system;
any requests for assistance must be received in writing by entering all the system data and a detailed description of the
anomalies, to the email address: assistenza@unesrl.com.
•System start: after starting the system, in case of persistent anomaly highlighted by the main red light, carry out the checks
described
in
chapte
r
10,
and
if
the
problem
persists,
send
a
n
email
t
o:
[email protected].
•AUTOTEST: no network interface self-test must be performed, already installed within the system, a request must be sent
to
the
email:
[email protected] to
rec
eive
the
test
certificate
to
be
used
for
network
connection
practices.
•Manuals and documentation: the ZHERO manual include all complete instructions for installation, use and maintenance of
the same and can be downloaded from the website: https://www unesrl.com in the section: "DOWNLOAD AREA".
•Internet connection: if the system is not online for more than 48 consecutive hours, before opening a technical assistance
ticket, follow all the steps indicated in manual chap. 8.6.
•Request for detailed technical information on the ZHERO system: they must be sent to the following address:
Thank you for choosing UNE srl products and for having carefully followed all the steps
necessary for correct installation.
Apply installer label with telephone number for customer assistance
Date: Place: Stamp and signature of the operator:
Document to be kept by the customer