Uni-Fi Cloud key Gen2 Plus User manual

UniFi® Cloud Key Gen2 Plus
Model: UCK-G2-PLUS
Table of Contents
Package Contents
Hardware Overview
Hardware Installation
Powering the Cloud Key Gen2 Plus

Optional Rackmount Accessory
Setting Up UniFi Network via App
Pre-installed Software
Setting Up UniFi Protect via App
Chrome Instructions
Setting Up UniFi Network
Setting Up UniFi Protect
Cloud Key G2+ Settings
HDD Replacement
Specifications
Safety Notices
Electrical Safety Information
Limited Warranty
Compliance
Declaration of Conformity
Online Resources
UCK-G2-PLUS Quick Start Guide
Package Contents
UniFi Cloud Key Gen2 Plus
System Requirement

Web Browser: Google Chrome (Other browsers may have limited functionality.)
Hardware Overview
HDD Bay
Removable hard drive tray for 2.5" SATA drive. The Cloud Key G2 Plus only supports hard
drives that can operate on 5V power. Hard drives that require additional power are not
supported.
LCD Screen
Device Status display. Automatically rotates status screens for enabled controllers.

UniFi Network Display
UniFi Protect Display
LCD Display for UniFi Network
Icon
Description
UniFi Network Controller name
Current WAN bandwidth usage
Status of Network Cloud Access
Number of managed UniFi Access Points
Number of client devices on the network
LCD Display for UniFi Protect
Icon
Description
UniFi Protect Controller name and bandwidth
Total camera(s) recording bitrate
Status of Protect Cloud Access
Number of active cameras registered in UniFi Protect
Time of last motion detected by UniFi Protect

Power Button
Press to turn the Cloud Key Gen 2 Plus on or off.
Reset
The Reset button serves two functions:
Restart Press and release the Reset button quickly.
Restore to Factory Default Settings Press and hold the Reset button for more than five
seconds, until the status LED begins flashing white.
microSD Slot
Optional slot used for external backup (microSD card not included).
USB Type C Port
Reserved for future use.
USB Type C Power Port
Used for power if PoE is not available. Quick Charge 2.0 or Quick Charge 3.0-compliant USB
power adapter is required.
Ethernet Port
Connects to a gigabit switch port on your LAN. Power can be provided by an 802.3af PoE
switch, such as the UniFi PoE Switch.

LED
White
Device is ready to be configured
Flashing White
Device is booting up
Device is initializing/deinitializing
Heartbeat White
Firmware update in process
Blue
Device is configured and ready
Flashing Blue
Main power has been lost and device is counting down.
If power is restored within 10 seconds, the device will return
to its previous state. If power is not restored within 10
seconds, the device will safely shutdown.
Slow Flashing Blue
Client connected to device via Bluetooth (BLE)
Flashing White/Blue
Device is in recovery mode.
The LED will cycle through a pattern at one-second intervals,
between off, white, and blue.
Security Slot
Allows the Cloud Key Gen 2 Plus to be used with a Kensington security lock (not included).
When used, it also prevents removal of the HDD while the device is in use.
Rack-Mount Notch
Secures the Cloud Key Gen2 Plus into the docking bay of the optional Rackmount Accessory,
model CKG2-RM (sold separately). The Rackmount Accessory allows you to install the Cloud
Key Gen2 Plus in a standard 19" rack.
Note: The Rackmount Accessory is completely optional and not required for the Cloud
Key Gen2 Plus to function.
13-Pin Connector
Connects the Cloud Key Gen2 Plus to the optional Rackmount Accessory, model CKG2-RM
(sold separately). The CKG2-RM has a docking bay for the Cloud Key Gen2 Plus and allows
you to install it in a standard 19" rack.

Note: Out of the box, the 13-Pin Connector is covered with a black sticker to protect it
from dust and dirt. Only remove the sticker if using the Cloud Key Gen2 Plus with the
optional Rackmount Accessory.
HDD Latch
Releases the HDD tray from the drive bay.Releases the HDD tray from the drive bay.
WARNING: Do not operate the HDD Latch while the Cloud Key Gen2 Plus is in use
or powered on.
Hardware Installation
1.

2.
Powering the Cloud Key Gen2 Plus
Use an 802.3af-compliant switch, such as a UniFi PoE Switch, a USB power source, or 48V PoE
adapter (not included).
UniFi Switch

USB Power Source
Connect a USB cable (not included) from the Cloud Key Gen 2 Plus directly to a USB power
source: Quick Charge 2.0 or Quick Charge 3.0 compliance is required.

Optional Rackmount Accessory

1.

2.
When connecting the Cloud Key Gen2 Plus to the Rackmount Accessory, the width of the
Docking Bay must be adjusted to accommodate the dimensions. To adjust the Docking Bay:
1.

2.
3. Insert the Cloud Key Gen2 Plus into the docking bay once the following three conditions
are met:
1. The 13-pin connector is face up
2. The LCD screen is face forward
3. There is no Ethernet cable connected to the Ethernet Port on the Cloud Key Gen2
Plus
Warning: To prevent creating a loop or other unfavorable behavior on the network, only
one Ethernet connection should be used. Do not use the Ethernet port on the Cloud Key
Gen2 Plus and the Rackmount Accessory simultaneously.

Setting Up UniFi Network via App
Note: Ensure that Bluetooth is enabled on your mobile device. You will need to set up
the Cloud Key Gen2 Plus with your mobile device and be within 1.5 m (5') from where
it is installed.

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