Unifone Small Office Assembly instructions

Unifone
Installation and Programming Manual

Unifone Small Office / Home Office
Telephone Systems
W ARNING !
This equipment must be installed and serviced by suitably qualified personnel. No user accessible parts inside.
A
DVICE TO U SERS
Extension telephones may only be connected to the Unifone Telephone system by means of a separate UTP-
cable for 206 & 208 only.
C
AUTION !
Door relay and alarm relay must be connected through an ACA approved interface and installed by suitably
qualified personnel. This interface must meet the requirements of reinforced insulation to 240V AC RMS.
Otherwise it will render the ACA approval null and void.
C
ONFIDENTIALITY
The information contained in this manual is the property of Hills Industries Ltd.
The contents of this manual must not be copied, distributed or made available to any third party without the
prior written consent of Hills Industries Ltd.
"Every effort has been made to ensure that this manual documents the operation of the Telephone System.
However, due to the on-going improvement and update of software, Hills Industries Ltd cannot guarantee the
accuracy of printed material after the date of publication, nor can Hills Industries Ltd accept responsibility for
errors or omissions. Revised manuals and update sheets will be published as deemed necessary."
N
OTICE FOR A USTRALIA
This equipment complies with Austel technical requirements.
N
OTICE F OR N EW Z EALAND
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the
item complies with minimum conditions for connection to its network. It indicates no endorsement of the
product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item
will work correctly in all respects with another item of Telepermitted equipment of a different make or model,
nor does it imply that any product is compatible with all of Telecom’s network services.
For New Zealand settings, enter this code at master extension: . The master extension is
extension 12 on 206 and 13 on 208 / 212.

TELEPERMIT
This unifone 308
Telephone System may be
connected to the Telecom
Network

TELEPERMIT
This unifone 612
Telephone System may be
connected to the Telecom
Network

TELEPERMIT
This unifone Battery
Back-up Unit may be
connected to the Telecom
Network
PTC 207 / 03 / 059 PTC 207 / 03 / 060 PTC 207 / 03 / 063

TELEPERMIT
This unifone S0+2 ISDN
Interface Card may be
connected to the Telecom
Network

TELEPERMIT
This unifone Executive
Handset Model DSS EHS
may be connected to the
Telecom Network

TELEPERMIT
This unifone Standard
Handset Model DSS SHS
may be connected to the
Telecom Network
PTC 231 / 03 / 006 PTC 207 / 03 / 061 PTC 207 / 03 / 062
©2005 Digital Switch Systems Pty. Ltd.

iii
Contents
1. System Overview 1
Introduction 1
General Description 1
System Capacity 2
2. Using an Extension 4
Introduction 4
Extension Codes Quick Reference 4
All Dialling and Feature Access Codes 6
Key Descriptions 8
Basic Extension Operation 8
Account Codes 10
Brokerage Call 10
Call Diversion 10
Call Intrude 11
Call Parking 11
Call Pick -Up 12
Call track ID 12
Conference calls 12
Data Protection 12
Do not Disturb 13
Door Phones 13
Enquiry Call 14
Exchange Line Timed Break 14
Extension Call Back 14
Extension Group Calls 15
Holding Calls 15
Last Number Redial 15
Lock Extension 16
Paging 16
Reminder call 16
Room Monitor 17
Selective Line Pick Up 17
Speed Dialling 17
3. System Programming 19
Introduction 19
How to Program the System 19
Executive Terminal Programming Menus 20
System Programming Code Summary 23
Account Code Operation 29
Alternative Carrier Selection (ACS) 30
Automatic Answering 31
Boss-secretary Mode 37
Call Barring 38
Call Unit Cost 40
Call Detail Recording (CDR) 40
Call Waiting Tone 42
Clock Setting 42
Country Setting 43
Courtesy Service 43
Day/Night Mode 43
Door Phones & Relays 44
DTMF Extensions 45
Exchange Line Assignment (Bundle Splitting) 45
Exchange Line Dial Tone Detection 46
Extension groups 46
Extension locking 46
External Call Diversion 46
Fax Call Handling 47
Hold, Transfer & Ring Settings 49
Hot Line Programming 50
Intrusion & Paging Programming 51
ISDN Programming 51
Music on Hold 52
Ringing Settings 53
Security Alarm Programming 54
System Programming PIN Number 57
System Size 57
System Speed Dialling 57
Telephone Answering Machine Extension 58
Voice Message Programming 58
4. Installation 59
Quick Setup Guide 59
Telephone System Installation 62
Extension wiring 68
Expansion / Option Card Installation 70
Door Phones & Door Latch contacts 74
Music on Hold Source 75
Battery Back-up 75
Firmware upgrade (212 only) 78
Remote System Maintenance and Configuration 78
5. Maintenance 80
Self-Test 80
Customer Database Protection 80
Generic Software Memory 80
Expansion / Optional Plug-In Cards 80
Repair Procedures 81
Problem Solving 81
6. Specifications 83
Electrical Specifications 83
Environmental 83
Loop Limits 83
Dialling Specifications 84
Ringing Cadences 84
Tones 84
Power up default settings 85
7. Glossary 86
8. Index 88

Installation & Programming Manual
iv

1
1. System Overview
Introduction
Purpose
This manual provides the information needed to install, program and operate your telephone System.
Before installing a system for the first time, you are required to read and follow the instructions given
in the Installation section on page 59.
Regulatory Information
Maintenance Limitations
Maintenance on the Telephone System is to be performed only by authorised dealers and installers.
The user is not authorised to make any changes and/or repairs except as specifically noted in this
manual. If unauthorised alterations or repairs are performed, any remaining warranty may be void.
System Components and Options
Unifone 206 Unifone 208 Unifone 212
Main Equipment (2 PSTN Exchange
Line / 6 Extension Ports)
Main Equipment (2 PSTN Exchange
Lines / 8 Extension Ports)
Main Equipment (2 PSTN Exchange
Line / 12 Extension Ports)
0+2 Expansion Card (2 Extension
Ports) (Option)
0 + 2 Expansion Card (2 Extension
Ports) (Option)
1 + 2 Expansion Card (1 PSTN
Exchange Line / 2 Extension Ports)
(Option)
1 + 2 Expansion Card (1 PSTN
Exchange Line / 2 Extension Ports)
(Option)
-
-
2 + 2 Expansion Card (2 PSTN
Exchange lines / 2 Extension
Ports) (Option)
2 + 2 Balanced Expansion Card (2
PSTN Exchange lines / 2 Extension
Ports) (Option)
Up to 6 standard and Executive
Terminals (Option)
Up to 10 Standard and Executive
Terminals (Option)
Up to 12 Standard and Executive
Terminals (Option)
Fax / Voice Card (Option) Fax / Voice Card (Option) 2 channel Fax / Voice card
(Option)
1 ISDN Cards (2 Exchange lines / 2
Extension Ports) (Option)
Up to 2 ISDN Cards (2 Exchange
lines / 2 Extension Ports) (Option)
Up to 2 Balanced ISDN Cards (2
Exchange lines / 2 Extension
Ports) (Option)
BBU - Battery Back-up Unit
(Option)
BBU - Battery Back-up Unit
(Option)
Battery back-up card (Option)
V24 Communications Interface Board/SMDR Port with PC Program (Option)
Door Phone(s) (Option)
Calling line identity card (Option)
General Description
Your Telephone System is a modern stored-program controlled System designed to meet the
requirements of small office/home office applications, whether on analogue PSTN lines or on
ISDN basic rate lines. The system offers an extensive range of service features including Fax Call
Section
1
Important!

Installation & Programming Manual
2
Detection, Call Logging, DISA, System Integral Call Answering, Remote programming and many
others, Figure 1-1 shows many of the options available.
The System supports approved single line telephones (DTMF or pulse), modems, facsimile and
answering machines. In addition, a Standard and Executive Terminal are available which provide
extra features on the system. System capacity can be increased as follows:
Unifone 206: from 2+6 to a maximum of 3+8 using plug-in expansion cards.
Unifone 208: from 2+8 to a maximum of 6+12 using plug-in expansion cards.
Unifone 212: from 2+12 to a maximum of 6+16 using plug-in expansion cards.
System programming may be carried out at the master extension, this is extension 12 on the 206
system and extension 13 on the 208 & 212 systems. Programming is carried out using either a tone
phone or the built in menu commands of the Executive Terminal. A PC programming option is
supplied with the optional V24 Communication Interface expansion card.
There are two independent alarm loops which can be used to monitor the status of security doors,
gates and many other similar applications. Automatic external alarm calls (with voice messages if the
optional fax/voice card is fitted) can be made to programmed numbers such as mobile phones, in
the event that alarm contacts are triggered.
Figure 1-1 Expansion Options
System Capacity
Basic System Configuration
Feature Unifone 206 Unifone 208 Unifone 212
Internal Links 4 (Fully non-blocking) 4 (Up to 4 internal
calls)
4 (Up to 4 internal
calls)
System Speed Dial 49 Per System, 25
Dialled Digits
99 Per System, 25
Dialled Digits
99 Per System, 25
Dialled Digits
Power fail extensions 11, 15 (Card 1 must be
1+2), 17 (Card 2 must
be 1+2)
11, 12, 21 (Card 1 must
be 1+2 or 2+2),
23 (Card 2 must be
1+2or 2+2)
11, 12, 25, (Card 1
must be 2+2B),
27 (Card 2 must be
2+2B)
Maximum terminals 6 10 (Not power-fail
extensions 11, 12)
12 (Cannot use power
fail extensions 11, 12,
25, 27)
DTMF Receiver 2 Per System 3 Per System 4 per system
DTMF Sender 1 Per System 2 Per System 2 per system
Alarm Loops 2 2 2
External music
on hold port
V24 Communication Interface
/ SMDR / RS-232C Serial data
interface card
2 standard Alarm sensor inputs
External Paging output
Door phone port and
control contacts
Extension ports:
PSTN Exchange line
and ISDN ports
Calling Line Identity
& meter pulse card
option
Expansion card 1:
2 extensions plus:
1 line (206)
2 lines (208/212) or
ISDN (208/212)
Expansion card 2:
2 extensions plus:
1 line (206)
2 lines (208/212) or
ISDN (both systems)

Section 1 – System Overview
3
Feature Unifone 206 Unifone 208 Unifone 212
MOH Port Audio via 3.5mm jack
Internal hold tone
Extension Speed Dial 10 Per Extension plus 1 last number redial, 25 digits
Last Number Redial 25 Dialled Digits
Door phone port 1 dedicated 2 dedicated 2 ext/d.p. selectable
Control Contact (Door
Latch)
1 Per System 1 per system,
plus 1 factory option
2 per system
Conference 3 Party Conference (All Combinations)
DISA All Exchange Line Ports, ISDN and PSTN
System Expansion Configurations – 206 system
System
Type
Exchange
lines
+ Extensions ISDN S
0
bus Expansion
slot 1
Expansion
slot 2
(basic) 2 + 6 1+2 card
2 + 8 1+2 card 0+2 card
Analogue
only
3 + 8 1+2 card 1+2 card
ISDN /
Analogue
3 + 8 1 0+2 card* ISDN card
System Expansion Configurations – 208 system
System
Type
Exchange
lines
+ Extensions ISDN S
0
bus Expansion
slot 1
Expansion
slot 2
(basic) 2 + 8
2 + 10 0+2 card
3 + 10 1+2 card
4 + 10 2+2 card
2 + 12 0+2 card 0+2 card
3 + 12 1+2 card 0+2 card
4 + 12 2+2 card 0+2 card
5 + 12 2+2 card 1+2 card
Analogue only system configurations
6 + 12 2+2 card 2+2 card
4 + 10 1 ISDN card
4 + 12 1 ISDN card 0+2 card
5 + 12 1 ISDN card 1+2 card
6 + 12 1 ISDN card 2+2 card
ISDN / Analogue hybrid system configurations
6 + 12 2 ISDN card ISDN card
System Expansion Configurations – 212 system
System
Type
Exchange
lines
+ Extensions ISDN S
0
bus Expansion
slot 1
Expansion
slot 2
(basic) 2 + 12
4 + 14 2+2 Bal card
Analogue only system configurations
6 + 16 2+2 Bal card 2+2 Bal card
4 + 14 1 ISDN card
6 + 16 1 ISDN card 2+2 Bal card
ISDN / Analogue hybrid system configurations
6 + 16 2 ISDN card ISDN card

4
2. Using an Extension
Introduction
Any standard tone telephone may be used with your telephone system. Extension programming and
operations are carried out with a tone telephone plus the recall/flash key.
Extension Codes Quick Reference
Account Code
Dial using account............................................................................ a/c pin, dial as normal
Brokerage Call
Add an extension............................................................................................................. ext. no.
Add an exchange line...............................................................................................
number
Switch between calls ..........................................................................................................................
Remove caller from brokerage call.........................................................................
ÑringingÒ
Conference calls
Add an extension......................................................................................... ext.ÑanswerÒ
Add an external number ..................................................................
tel. no. ÑanswerÒ
Leave a conference call.....................................................................................................................
Remove last caller from conference................................................................................................
Talk privately to original caller...................................................................................................
Divert Calls
Divert all calls............................................................................................................. ext.
Divert all calls to external system speed dial number ........................ sys-speed dial
Divert if no answer .............................................................................................. delay, ext.
Divert if busy .............................................................................................................
ext.
Cancel all diversions...........................................................................................................
Cancel divert all and no answer .......................................................................................
Cancel divert on busy ........................................................................................................
Cancel all call divert from other extension ...........................................................
ext.
Cancel divert on busy from other extension ........................................................
ext.
Data Protection
Make a data protected external call ......................................................................... tel. no.
Make current call data protected .......................................................................
Ñon callÒ
Permanent data protection .....................................................................................
Disable permanent data protection.......................................................................
Section
2

Section 2 – Using an Extension
5
Do not Disturb
Turn on Do not Disturb.........................................................................................
Turn off Do not Disturb ........................................................................................
Door Phone
Answer Door Phone..........................................................................................................................
Call Door Phone 1 ...................................................................................................................
Call Door Phone 2 (option) ...................................................................................................
Open door latch while on door phone call .........................................................................
Open door latch 1 .........................................................................................................
Open door latch 2 (option) .........................................................................................
Operate door latch 1 for 1 second .............................................................................
Enquiry Call
Enquire at another extension ................................................................................................... ext.
Enquire on an external number....................................................................................
tel. no.
Return to original call ........................................................................................................................
Exchange Line Timed Break
Send flash signal to exchange line .........................................................................................
Outgoing call with flash transparency ..................................................................................
Extension Call Back
Enable extension call back................................................................................. Ñbusy toneÒ
Cancel extension call back .....................................................................................................
Extension Group Calls
Standard ring group 80............................................................................................................
Ring group 81 - 83 with 1, 2 or 3 rings ..................................................................
rings (1-3)
Holding Calls
Put an external call on non-exclusive hold ..........................................................................
Retrieve a call on non-exclusive hold ..................................................................................
exch.
Put a call on exclusive hold ..............................................................................................................
Retrieve a call on exclusive hold......................................................................................................
Incoming Calls
Answer call ..........................................................................................................................................
Pick up call at another extension...........................................................................................
Intrude on Call
Intrude on a call................................................................................................................. ÑbusyÒ
Lock Extension
Lock an extension ..............................................................................................................
Unlock an extension ..................................................................................................
PIN
Outgoing Calls
Calling an extension ................................................................................................................... ext.
Call back with ext. when free ..................................................................................
Ñbusy toneÒ
Cancel extension call back ......................................................................................................
Access the next free exchange line...............................................................................
tel. no.
Access specific exchange line .....................................................................
exch. line, tel. no.
Call back exch. line when free.................................................................................
Ñbusy toneÒ
Cancel exchange line call back ...............................................................................................

Installation & Programming Manual
6
Page Calls
Page through paging amplifier (if connected) .........................................................................
Page a terminal extension ................................................................................................... ext.
Page a terminal extension group 80-83 ......................................................................... group
Park Call
Park an exchange line call .......................................................................................................
Retrieve parked exchange line call.........................................................................................
Pick–up Call
Pick up call ringing at another extension .............................................................................
Redial
Redial last number in system (206 only)...............................................................................
Redial last number in system (208/212 only).................................................................
Delete last number from system............................................................................
Reminder call
Set once only reminder call........................................................................... time
Set daily reminder call....................................................................................
time
Answer reminder call.........................................................................................................................
Cancel once only reminder call..............................................................................
Cancel daily reminder call .......................................................................................
Room Monitor
Monitor from other extensions only.....................................................................
Monitor from extension & exchange lines ....................................................
exch.
Listen to room monitor ............................................................................................................
ext.
De-activate room monitor...............................................................................................................
Speed Dial
Dial speed dial number.......................................................................................... speed dial code
Program speed dial....................................................................
entry 0-9 tel.no.
Delete speed dial number ............................................................................
entry
Transfer Calls
Internal unannounced transfer........................................................................ ext. ÑringingÒ
Internal announced ................................................................................
ext.Ñcall answeredÒ
External unannounced ...........................................................................
tel. no.ÑringingÒ
External announced....................................................................
tel. no.Ñcall answeredÒ
All Dialling and Feature Access Codes
Feature Codes available at Dial Tone
Access Code Dialled Service Feature Description
0
(or 9)
Outgoing Exchange Line Call
(* For systems using 9 for a line)
1* ext. Page a single terminal extension
1* group Page all terminals in an extension group
10 Paging port
11-18 & 21-28 Call extensions (Internal Calls)
19
23
206/208 only: Door Phone 1 (optional)
212 only: Door Phone 1 (optional)
29
24
208 only: Door Phone 2 (optional)
212 only: Door Phone 2 (optional)

Section 2 – Using an Extension
7
Access Code Dialled Service Feature Description
50 206 only: Last number Redial
500 208/212 only: Last Number Redial
511-559 206 only: System Speed Dial Call
501-599 208/212 only: System Speed Dial Call
70-79 Dial extension speed dial numbers
80 Make a general extension group call
81 Extension group 1 call with 1 ring
82 Extension group 2 call with 2 rings
83 Extension group 3 call with 3 rings
84 Outgoing Call with flash transparency
85 Pick up parked call
86 Pick up any call
88 Outgoing Call with Data Protection
89 Camp off
91 – 96
(or 01 – 06)
Outgoing Call via Exchange Line
(* For systems using 9 for a line)
#0 Cancel Exchange Line Call-back When Free
#5 Cancel Internal Call Call-back When Free
**account_PIN Code to enter before dialling out if account codes are active
* 719 # Operate door 1 latch relay
* 729 # 208/212 option only: Operate door 2 latch relay
* 619 # Operate door 1 latch relay for 1 second
* 21 ext. # Set All Call Diversion From Own Extension
* 21 sys-speed-dial # Set All Call Diversion to external system speed dial number
* 2 N ext. # Set Divert No Answer After delay N = 2 – 9 for 5, 10, … 45 sec.
# 21 ext. # Cancel All Call Diversion from another extension
# 21 # Cancel All Call Diversion from own extension
# 20 # Cancel all diversions
*31 ext. # Set Diversion On Busy
#30 # Cancel Diversion On Busy
#30 ext. #' Cancel Diversion On Busy from another extension
*7411# Toggle Do not disturb
*1 Read message on Executive Terminal (optional)
*6 … Extension feature programming code
*7 … Extension feature programming code
*8 … System feature programming code
*9 … System feature programming code
Feature Codes available after Recall (R) or Transfer key
Access Code Dialled Service Feature Description
R0
(or 9
Outgoing Exchange Line Call
(* For systems using 9 for a line)
R ext. Enquiry call to an extension (hang up to transfer)
R19 Open relay contact of connected door phone
R## Call_track_ID # Log a call to CDR with a call tracking ID
R** account_PIN Code to enter before dialling out if account codes are active
R* ext. Make a brokerage call to an extension
R*0
(or R*9)
Make a brokerage call to exchange line
(* For systems using 9 for a line)
R*9 exch. line
(or R*0 exch. line)
Make brokerage call to specific exchange line
(* For systems using 9 for a line)
R3 ext. Initiate conference call with extension
R30
(or R39)
Initiate conference call with free exchange line
(* For systems using 9 for a line)
R39 exch. line
(or R30 exch. line)
Initiate conference call with specific exchange line
(* For systems using 9 for a line)

Installation & Programming Manual
8
Access Code Dialled Service Feature Description
R50 206 only: Redial last number
R500 208 / 212 only: Redial last number
R511-559 206 only: System Speed Dial Call
R501 – 599 208/212 only: Dial system speed numbers
R70 – 79 Dial extension speed numbers
R80 Make a general call to all extensions
R81 Extension group 1 call with 1 ring
R82 Extension group 2 call with 2 rings
R83 Extension group 3 call with 3 rings
R85 Park an exchange line
R86 Pick up any call
R87 Send a flash signal to exchange line
R88 Make outgoing call with data protection
R90
(or R00)
Hold an exchange line call
(* For systems using 9 for a line)
R9 exch. line
(or R0 exch. line)
Pick up call on exchange line
(* For systems using 9 for a line)
Feature codes available on a Busy Call
Access Code Dialled Service Feature Description
0 Exchange Line Call-back when free (Camp on)
1 Interrupt busy calls
2 Pick off TAM extension if connected to exchange line
3 Set exchange call to camp on extension
5 Extension call-back when free (Camp on)
6 Send message if calling party is busy (optional)
89 Exchange or extension call-back when free
Key Descriptions
Number keypad. These keys are used for dialling and entering codes. When connected to a call they
will send DTMF tones for using Teleservices.
The recall key is used in various ways to hold, transfer, and carry out different operations when on a
call.
Basic Extension Operation
Incoming Calls
Answering when phone is ringing:
Lift the handset when the phone is ringing.
Answering when other phones are ringing:
Call pick-up
Dialling the pick up call code will answer the call even if your extension is not programmed to ring.
Answering when extension is busy:
If the extension is in use but other phones are ringing then the call may be answered in one of two
ways:
Park current call
Park the call and answer the new call. See page 11 for details.
Drop current call
To answer a call ringing at another extension end the current call and pick up the handset when the
to , &
Ñ
ÑÑ
ÑringingÒ
ÒÒ
Ò

Section 2 – Using an Extension
9
phone rings with the new call. or
Current call on hold (external calls only)
This will put the current call on hold and answer the incoming external call.
Making Calls
When you lift the handset, you will hear dial tone. However, you may hear the special interrupted dial
tone indicating that incoming calls are diverted to another extension.
 After you hear either type of dial tone, you may begin dialling. If you wait for more than 8
seconds without dialling, the engaged tone will be heard.
 If you are on an internal call and an exchange line call arrives then the alert tone will let you
know that a call is waiting.
 All extensions have two digit numbers. The extension numbers are 11 to 18 on a fully
expanded 206 system plus 21 to 24 on a fully expanded 208 system plus 25 to 28 on a fully
expanded 212 system. Extension number 19 is reserved for door phone 1, 29 is reserved for
door phone 2 (if fitted on 208 system), while extension 10 is used to connect to the paging port.
 If you dial a code which is not valid, you will hear the error tone. As soon as you hear the error
tone you may replace the receiver and then try again with the correct number.
 If the administrator has enabled call barring then external call may not be possible to all
destinations. Also, an account code may need to be entered to dial an external number (see
page 10).
Dialling an extension
Go off-hook and dial the extension number, or 10 for the paging port and 19 or 29 for the door
phone 1 or 2.
Dialling Outside Lines
Access the next free line
Go off hook and dial 0, followed by the telephone number. It is not necessary to wait for the
network dial tone before dialling.
Access a specific line
Go off hook and dial 9 followed by the line number 1 –6. If the line is present and free then you will
hear dial tone, now dial the telephone number required.
Ring Back with Line when free
If all outside lines are busy, you may request the system to place you in a queue for the next line
which becomes available, the system will ring back when the line is free. After answering you are
connected to the line.
When seizing a line and busy tone is heard press 0 to camp on the line.
Cancel Ring Back
Go off hook and dial the cancel code.
Automatic repeat dial
After calling a busy external number stay off-hook. The system will keep dialling the number every
minute until the call is answered or it has dialled ten times. Hang up at any time to cancel.
Transferring calls
Internal unannounced
Transfer a call so that it rings at another extension. This is an unannounced transfer.
Internal announced
Transfers a call only after you have announced to the extension who is calling.
Trunk to Trunk transfer
Calls on one exchange line may be transferred to another exchange line and also the door phone calls
can be transferred to an external number. A trunk to trunk transfer and door phone diversion will
or
Key
top: 0 for line systems
bottom: 9 for line sytems
ext.
tel number
or tel number
line, tel number
lineÑ
ÑÑ
Ñbusy toneÒ
ÒÒ
Ò
Ñ
ÑÑ
Ñconfirmation toneÒ
ÒÒ
Ò
or line
Ñ busy tone Ò
Ñ confirmation tone Ò
Ñ
ÑÑ
Ñconfirmation toneÒ
ÒÒ
Ò
Ñ
ÑÑ
Ñexternal busy tone Ò
ÒÒ
Òstay
ext. Ñ
ÑÑ
ÑringingÒ
ÒÒ
Ò
ext.Ñ
ÑÑ
Ñcall answeredÒ
ÒÒ
Ò

Installation & Programming Manual
10
timeout after 1 minute. A warning tone will be heard 10 and 5 seconds before this happens, either
caller may extend the call by pressing digits 1 to 9, to increase the call time in multiples of 30 seconds.
E.g. pressing '4' will increase the call length by 2 minutes before it is cut off.
Transfer the call as with announced internal transfer but dial an external number instead. Note that
the external number may also be dialled using any of the methods in the ‘Dialling Outside Lines’
section on page 9.
 If an internal transfer call is not answered within 60 seconds the call is disconnected. The
original caller will hear engaged tone.
 Trunk to trunk transfer will be subject to the normal call barring and account code checking as
normal external calls.
 If an external call is transferred to an extension and not answered within 60 seconds, all
extensions will ring as if it is a normal incoming call for 30 seconds. If the call is not answered
within this time it is dropped. The system can be programmed to call back to your extension
first, before ringing all extensions, see page 49.
Account Codes
This feature is set up by the system administrator in order to keep a personal account of all external
calls. It is not possible to make external calls without first entering '**' followed by your secret
account PIN code.
Enter account code
Go off hook and dial the code shown, followed by your account PIN number. After entering the
code the call may be made in the normal manner as shown in the Dialling Outside Lines section on
page 9.
Brokerage Call
This feature allows you to switch between two calls without the other parties being able to speak to,
or hear one another.
Add an extension
While on a call dialling * after recall shows that the call is to be used in a brokerage call.
Add an exchange line
While on a call dialling * after recall shows that the call is to be used in a brokerage call.
Switch between calls
With a brokerage call set up one press of recall will switch between the calls.
Removing caller from brokerage call
Hanging up will drop the current call, the phone will ring back with the held call.
Call Diversion
This feature allows you to divert calls to another extension. There are four different types of call
diversion.
 Divert all calls internally, all the time.
 Divert all calls to an external number. The number must be one of the programmed system
speed dial numbers. The call will not be diverted if it rings at more than one extension, only
internal and external calls direct to the extension will be diverted.
 Divert all calls internally if not answered after a number of rings.
tel number
Ñ
ÑÑ
Ñcall answeredÒ
ÒÒ
Ò
or tel number
Ñ call answered Ò
PIN
(now dial line and number)
ext. no.
number
or number
Ñ
ÑÑ
ÑringingÒ
ÒÒ
Ò

Section 2 – Using an Extension
11
 Divert calls internally when extension is busy.
 Note that the first three diversion methods cannot be set at the same time.
 If your extension is set to divert calls to another extension then the dial tone will change to a
broken tone to remind you that you may not receive all calls.
Divert all calls
All calls to your extension will ring the new extension instead.
Divert all calls to an external number
All calls will be diverted to the system speed dial number 5xx entered. These telephone numbers
must be preset by the system administrator before this command will work. Page 57 gives details.
Divert if no answer to extension
Enter the diversion code then the extension number.
Enter the delay as follows: 2 = 10 seconds, 3 = 15 seconds … 9 = 45 seconds.
Divert if busy to extension
Enter the divert on busy code with the extension to divert to.
Cancel all diversions
Cancels all diversions.
Cancel divert all and no answer
Enter the cancel code, note this will not affect a divert on busy setting.
Cancel divert on busy
Enter the cancel code, note this will not affect divert on no answer.
Cancel all call diversion from another extension
If the extension is receiving diverted calls from another extension then it is possible to cancel the
setting from the receiving extension. Enter the cancel diversion code with the extension calls are
being diverted from.
Cancel divert on busy from another extension
Cancel divert on busy. Enter the extension at which divert is set.
Call Intrude
It is possible to intrude on a call and make a 3-way conversation. A warning tone will be heard over
the conversation while the call is being intruded upon. Note that it is only possible to use this feature
if it has been enabled by the system administrator, see page 51.
Intrude on call
Press 1 if the extension is busy, you are now intruding on the call.
Call Parking
This feature will allow you to ‘park’ an external call, this call can then be retrieved from any extension
without needing to know the exchange line number parked. The parked caller hears hold tone or
music while parked, depending on system programming.
ext.
sys speed dial no.
delay, ext.
ext.
ext.
ext.
Ñ
ÑÑ
ÑbusyÒ
ÒÒ
Ò

Installation & Programming Manual
12
Park an exchange line call
Whilst on a call enter the park code.
Pick up a parked exchange line call
From any extension dial the call pick up code, you are re-connected to the original call.
Call Pick -Up
This feature enables you to ‘pick-up’ a call ringing on another extension. It will pick up the incoming
call with external calls always taking priority over internal calls.
If an extension is ringing this will connect you to the caller.
Call track ID
Each call made or received can be logged against a 3-digit number to keep track of every call to
individual clients. The Call Detail records will then show the customer ID for the call record. The
system administrator needs to set up the CDR service, and a 3-digit ID needs to be assigned to each
client.
Whilst on an external call enter the code, the ID number will be output with the CDR record.
Conference calls
This feature allows a conversation between three parties, two of which may be external numbers.
Add an extension
While on a call enter this code. The final recall press starts the conference.
Add an external number
The external number may be dialled after pressing using any of the methods in the ‘Dialling
Outside Lines’ section on page 9.
Leaving a conference call
Go on-hook. If the other calls were both external numbers they will be dropped, otherwise the
callers are connected in a normal two-way call.
Removing last caller from conference
When on a conference call, press recall. The last person in the conference will be rejected, the other
party will be put on hold.
Talk privately to original caller
While on a conference call press recall twice, the first will eject the last party in the conference, the
second will bring the first caller back.
Data Protection
It is possible to prevent the system from sending warning tones or intruding on an exchange line call.
This allows an extension to communicate reliably with data calls from a modem or fax.
Using Data Protection may depend on whether the extension has several pieces of equipment
connected. In this case, you may decide per external call whether you want data protection (ad-hoc
data protection). You can also set an extension up with permanent data protection, this will stop
warning tones being heard over all future calls.
Ñ
ÑÑ
Ñon a callÒ
ÒÒ
Ò
3-digit_ID
ext. noÑ
ÑÑ
ÑanswerÒ
ÒÒ
Ò
numberÑ
ÑÑ
ÑanswerÒ
ÒÒ
Ò
number Ñ answer Ò

Section 2 – Using an Extension
13
Make a data protected external call
Dial the data protection code, then the external number.
Make call in progress data protected
The data protection code after transfer will enable data protection for the current exchange line call.
Permanent data protection
All following calls will be made with data protection active.
Disable permanent data protection
All following calls will be made without data protection active.
Do not Disturb
This feature allows you to stop calls ringing at your extension. The caller hears unobtainable/error
tone when DND is set.
Turn on Do not Disturb
Callers will hear error tone when calling your extension.
 You will not receive any calls and will hear broken dial tone to remind you that DND is set.
Turn off Do not Disturb
Calls will be received as normal.
Door Phones
The Door phone is designed to work with this telephone system only. It provides a two-way speech
link between any extension and the door phone. The door phone has a call button for ‘ringing’ and a
permanently lit LED for easy location. Extension numbers 19 and 29 are reserved for the Door
Phones on 206 & 208 systems.
For the 212 system, extensions 23 and 24 must be switched to door phone operation before a door
phone may be connected.
Call Door Phone 1
Door phone 1 is connected automatically after a brief alert tone.
 Both the extension calling and the Door Phone hear a single burst of tone before speech can
commence.
Call Door Phone 2 (208 Option)
Door phone 2 is connected automatically after a brief alert tone.
Answer a Door Phone call
Calls from the door phones will have a special ringing sound, see page 84 for details.
 The door phone will ring extensions for the programmed time on each press of the call button.
Open door while connected to door phone
While connected with the door phone dialling the open door code will activate the relay contacts for
the door phone you are connected to. This is usually to open an automatic door latch, if fitted.
tel. no.
Ñ
ÑÑ
Ñon callÒ
ÒÒ
Ò
(206 / 208)
(212)
(208)
(212)
Ñ
ÑÑ
Ñon call with door phoneÒ
ÒÒ
Ò

Installation & Programming Manual
14
Open door 1 latch
This will operate the first door latch relay at any time.
Open door 2 latch (208 / 212 option)
This will operate the second door latch relay at any time.
Enquiry Call
This feature enables you to call another extension while the original party is on hold
Enquire at another extension
While on a call press recall, then dial the extension with which to enquire.
Return to original call
Press recall, you are connected to the original call.
Exchange Line Timed Break
The system has a function called Forward Recall. This allows you to operate telephone services on an
exchange line from an extension and allows you to connect the unit behind another telephone
system.
Flash Signal on External Line
Whilst on an existing call enter the code to send a recall to the exchange line.
Flash Transparent external call
Dialling 84 to seize a line, followed by the telephone number. Any press of the recall key on the
phone will be sent out to the exchange line.
 With a flash transparency call, it is not possible to use any features which require the use of the
key.
 Calls should not be made for at least 3 seconds after replacing the handset on a call with flash
transparency.
Extension Call Back
If the extension you are calling is busy, you may leave a call back indication, sometimes called
camping on an extension. When the extension becomes free you will be called back.
Enabling
When you hear busy tone, press 5.
Activation
Your extension will ring when the busy extension becomes free, pick up the receiver and the other
extension will now begin ringing.
Cancelling
If you do not answer a call back within 30 seconds, it will be cancelled. or
To cancel at any time enter the cancel code.
Ñ
ÑÑ
Ñon callÒ
ÒÒ
Òext.
Ñ
ÑÑ
Ñon enquiry callÒ
ÒÒ
Ò
Ñ
ÑÑ
Ñbusy toneÒ
ÒÒ
Ò
Ñ
ÑÑ
ÑringingÒ
ÒÒ
Ò
Ñ
ÑÑ
ÑringingÒ
ÒÒ
Ò
t
tt
t 30 sec

Section 2 – Using an Extension
15
Extension Group Calls
The feature allows you to ring a programmed set of extensions simultaneously. The group ‘80’ will
ring with the normal internal ring cadence. Groups 81 to 83 have a special ring cadence to tell them
apart.
Call Extension Group
Call extension group 80 with normal internal ring cadence.
Call extension group 81 with one brief ring per cycle.
Call extension group 82 with two brief rings per cycle.
Call extension group 83 with two brief rings per cycle.
Holding Calls
It is possible to place any number of external callers on hold. While on hold the caller hears the hold
tone, or external music if this option is fitted. The caller will be unable to hear you. A call can be held
in two ways, exclusively and non-exclusively. A non-exclusive call hold allows any number of calls to
be placed on hold. Any extension may then pick up the held call. An exclusive hold allows you to
hold a call temporarily, e.g. to talk with another extension. A call on exclusive hold will ring back
when you hang up, and cannot be picked up by other extensions.
Put an external call on non-exclusive hold
This will place an external line on hold, if it is not retrieved within 1 minutes the call will ring back as
a general call. The system administrator can change this 1 minute timeout to between 30 seconds and
4½ minutes, see page 48. Any extension may pick up this call.
Retrieve a call on non-exclusive hold
Dial the code shown with line number.
Put a call on exclusive hold
While on a call press the recall button, you may then dial another number to make an enquiry call. If
the extension hangs up the call will ring back your extension immediately.
Retrieve a call on exclusive hold
Press recall.
Last Number Redial
Redial last number
Dials the last external number phoned from this extension. An external line will be sized
automatically
Delete last number from system memory
The last number will be deleted from the system memory, the 50/500 code above will no longer
function.
 Each telephone may have a redial store of its own, independent from the system redial. You
must erase this too to ensure the last dialled number is kept confidential.
 Note that if a specific line was seized to dial the last number then the phones redial key will try
to seize the same line. It will give busy tone if this line is in use, even if other lines are free. If the
line access digit, ‘0’ or ‘9’ depending on system, is used to seize a line then a free line will be
used automatically.
Ñ
ÑÑ
Ñon callÒ
ÒÒ
Ò
or
Ñ on call Ò
line no.
or line no.
Ñ
ÑÑ
Ñon callÒ
ÒÒ
Ò
Ñ
ÑÑ
Ñon callÒ
ÒÒ
Ò
(206 only)
(208/212 only)

Installation & Programming Manual
16
Lock Extension
It is possible to lock an extension so that it is not possible to make calls, depending on the system
programming. To return to normal operation the user must unlock the extension with a unique PIN
number. See page 46 for PIN programming.
Lock an extension
Enter the code. No further calls may be made from this extension.
Unlock an extension
Enter the code, including the PIN number. The system administrator will provide this. It is now
possible to make and receive calls as normal.
 Note that it is always possible to dial internally from a locked extension and to dial the
emergency services.
Paging
A paging call can be made to all terminals. This will connect a call in handsfree mode without waiting
for a user to answer. The system administrator must enable this feature for your extension before it
can be used, see page 51. A brief warning ring will be heard by the called person before the page is
connected.
Page a single terminal extension directly
Dial 1*, followed by the extension number.
Page a single terminal extension if no answer
Dial an extension, then dial 1 during the first 10 seconds of ringing tone.
Page all terminals in an extension group
Dial 1*, followed by the extension group 80 – 83.
On-hook paging to an extension
Dialling 2*, followed by the extension will connect directly to the loudspeaker of the entered
extension. On-hook paging is supported by terminals only.
On-hook paging to extension group
Dial 2*, followed by the extension group 80-83.
To page group 80 simply hold the handsfree key down for two seconds. On-hook paging is
supported by terminals only.
Page via public address system
Dialling 10 will connect directly to the public address system, if connected.
Reminder call
It is possible to set an alarm which will ring at a set time of the day. It has a special ring sound given
on page 84.
Once only alarm
Enter the code where the time in 24-hour format and with 4 digits. E.g., 1:30 am is entered as 0130.
This alarm will ring only once; it must be set again before it will sound again.
Ñ
ÑÑ
Ñconfirmation toneÒ
ÒÒ
Ò
PIN
Ñ
ÑÑ
Ñconfirmation toneÒ
ÒÒ
Ò
ext
extÑ
ÑÑ
Ñringing Ò
ÒÒ
Ò
group
extension
group
time
Ñ
ÑÑ
Ñconfirmation toneÒ
ÒÒ
Ò