Orchid Telecom KS 832 Instruction Manual

System Administration Guide
Model KS 832
Expandable up to 1664

2
Introduction 4
Installation Hints 4
System Programming 5
- System Password 5
- Changing Password 5
Exchange Line Set up 6
- Caller Display 7
- Setting Date & Time 7
- Changing Extension Numbers 7
Assigning Incoming Calls 8
To Change Factory Ring settings 8
Cascade Ringing 9
Assigning Outgoing Calls 10
Assigning Extensions for Direct Dial Mode 10
Least Cost Routing (LCR) for all Calls 11
Accessing IP Calls 11
Call Barring / Call Restrictions 12
- Internal Calls Only 13
- Assign Groups 13
- Assign Extensions to Speed Dial Memories Only 13
Setting Time Limits on Out-going Calls 13
System Speed Dials 14
Hot Line 15

3
Auto Attendant (Disa) 16
-To Record Out Going Message For DISA 16
- To Record OGM if Extension Busy 16
- To Play Back if Busy OGM 16
- To Record OGM if Extension Unanswered After 25 Seconds 16
- To Play Back OGM if Extension Unanswered 17
- To Assign Extensions for DISA 17
- To Assign All Lines for DISA 17
- To Assign A Single Line for DISA 17
- To Remove Auto Attendant (DISA) From All Lines 17
- Divert to Operator 17
- Auto Fax Detect 17
- Single Digit Selection 18
- Day/Night Service 18
Extension Features 19
- Confirm Extension Number 19
- Operator Calls 19
- Ring Back On Busy 19
- Transfer Calls When Busy 19
- Transfer All Calls to Another Ext 19
- Transfer All to Secretary 19
- Do Not Disturb Mode 20
- Select Lines on a Call By Call Basis 20
- Power Failure 20
Remote Programming 20
Caller Display 21
- Extension to Extension 21
Setting Up BT’s Call Divert Service 21
Expanding your KS832 22
Broadcasting 22
Trouble Shooting 23
Technical Specification s 25

4
Introduction
Thank you for choosing the Orchid Telecom KS832 telephone system. Please take time to read
through this Administration guide to get the most from your new purchase.
Please note: This system is expandable up to a KS1664 which would give you 16 lines with 64
extensions. Please see page x for further details and installation of the additional circuits.
Installation Hints
• Ensure the On/Off switch, located on the left hand side of the Key System is switched to
On. (-)
• All extension sockets should be Master type with built in ringing capacitor. (If you use a
secondary type socket, and your extension phones are older type 4-wire working, they may
not ring).
• We have a range of “Easy Install” adaptors for connecting the extensions. They are
available in 4 lengths; 10cm, 5m,10m and 20m ,Please contact your supplier for more
details.
• Only extensions 201-204 will ring on incoming calls (factory default setting) unless you
nominate any other extensions to ring. See page 7 of the Administration Guide.
• The extension sockets inside the system are numbered 01 to 64. 01 Being the socket for
extension 201 and 64 being the socket for extension 264, should you expand the system to
the maximum capacity.
Wall Mounting:
• Drill 2 holes, 25.2cm apart. and a third one 26cm below and central to the 2 above. (Take
extra care not to drill through electrical wiring or pipes.)
• Adjust the screw heads until the KS fits firmly against the wall.

5
System Programming
All programming is done on Extension 201 ONLY.
NOTE: If Programming is being done successfully you will hear a single Beep (beep) or a voice
confirmation after every #, if unsuccessful you will hear a Series of Beeps or a voice confirmation
after the #.
In this guide all dialled digits will appear in RED text.
System Password
The factory default password is: * * 0 1 (1234) #
You only need to enter the password if you are starting a new programming sequence.
Changing the Password
Ext 201 Dial: Current Password * * 0 1 1234 # (beep)
Dial: New Password * * 0 2 xxxx # (beep) Hang Up
NB: Your new Password will be: * * 0 1 xxxx #
Resetting the password. If you forget the new password you reset to the factory default:
On ext 201 Dial: * * 03 03 03 # Beep
The password will now be * * 01 1234 #
NOTE: When you enter the programming mode on 201 all the other Extensions will be cut off.
Therefore ensure that other Extensions are not on calls before you start programming.
We strongly recommend that you store your new password into a one-touch memory.
This will simplify all future programming.

6
Exchange Line Set Up
The KS832 is configured at the factory for up to 8 Exchange Lines to be connected. If you have
less than 8 lines connected it is important that the system is set-up accordingly:
1 Exchange Line connected:
Ext 201 Dial: Password (beep) * 3 1 1 # (beep) Hang Up
Line
2 Exchange Lines connected:
Ext 201 Dial: Password (beep) * 3 1 1 2 # (beep) Hang Up
Lines
3 Exchange Lines connected:
Ext 2 1 Dial: Password (beep) * 31 1 2 3 # (beep) Hang up
Lines
4 Exchange Lines connected:
Ext 2 1 Dial: Password (beep) * 31 1 2 3 4 # (beep) Hang up
Lines
5 Exchange Lines connected:
Ext 2 1 Dial: Password (beep) * 31 1 2 3 4 5 # (beep) Hang up
Lines
6 Exchange Lines connected:
Ext 2 1 Dial: Password (beep) * 31 1 2 3 4 5 6 # (beep) Hang up
Lines
7 Exchange Lines connected:
Ext 2 1 Dial: Password (beep) * 31 1 2 3 4 5 6 7 # (beep) Hang up
Lines
8 Exchange Lines connected:
Ext 2 1 Dial: Password (beep) * 31 1 2 3 4 5 6 7 8 # (beep) Hang up
Lines

7
Telephones with CALLER DISPLAY and DATE/TIME features.
If you are intending to use telephones with the above features on the KS832 you must program
the DATE/TIME settings on the KS.
The KS832 will update your Caller Display log on your telephones with the time/date of each
Incoming call and calls from other extensions. There is no need to program each telephone, it is
done automatically when it is first called.
SETTING THE DATE and TIME
NB: At the end of every successful programming sequence you will hear a beep
Setting the Date and Time (24 hour clock)
1) To set the Date
On Extension 201 Dial Password (beep) * 95 1 yy mm dd dow # (beep) (Where DOW Monday
= 1, Tuesday = 2 etc)
Eg.: Thursday 26 March 2009 would be * 95 1 09 03 26 4 # Beep
2) To set the time
On Extension 201 Dial Password Beep * 952 hh mm # beep
Eg.: 3.20 pm would be * 952 15 20 # Beep
Changing Extension Numbers
As currently configured the Extensions are 3 digits 201 to 232, but these numbers can be changed
to 2, 3 or 4 digits and any numbers you want from 10 –8999
To change the number of digits and lead digit for Extensions.
Note: The system Extensions can be programmed for a combination of 2, 3 or 4 digits
but 2 , 3 or 4 Digit Extensions must have a different leading Digit eg; 2 digit Extensions could start
with 1, 3 digit Extensions could start with 5 and 4 digit Extensions could start with 6.
Example 1: To change ALL Extensions from 201 - 216 to 10 - 25
On Extension 201 Dial Password Beep * 72 1 (where 1 is the lead digit) 2(Where 2 is the
number of digits) #Beep
Then Dial * 7 001(where 001 is the extension socket on rear of unit) 10 # Beep
* 7 002 11 # Beep * 7 003 12 # Beep Keep going until * 7 016 25 # Beep Hang up
Example 2: To change Extension 202 to 33 and 208 to 5555
Dial Password Beep
Then Dial * 72 3 2 # Beep * 72 5 4 # Beep
* 7 002 33 # Beep * 7 008 5555 # Beep Hang up

8
Assigning Incoming Calls
This is a useful feature for spreading the incoming call load over certain extensions or a specific
line direct to a specific extension. Useful if you are sharing the KS with another company.
IMPORTANT: The factory set default is to ring Extensions 201 – 204 only.
But any or all extensions, 201 to 232 can be programmed to ring on all incoming lines
If you want to add further extensions to ring, please use the following examples to help you get
your KS set up as per your requirements.
To Add extensions 2 7 and 2 8 to ring on Line 1
Ext 201 Dial: Password (beep) * 12 01 207 # (beep)
* 12 01 208 # (beep) Hang Up
Line Ext
Now extensions 201 – 204 and 207 – 208 will ring on Line 1.
Add extensions 215, 226 and 227 to ring on Line 3:
Ext 201 Dial: Password (beep) * 12 03 215 # (beep)
* 12 03 226 # (beep)
* 12 03 227 # (beep) Hang Up
Line Ext
Now extensions 201, 202, 203, 204, 215, 226 & 227 will ring on Line 3.
To Change Factory Default Ring Settings.
1. If you do not want one or all of extensions 201 – 204 to ring on say line 1 you must first
clear the factory default setting for line 1 as follows:
Clear Line 1:
Ext 201 Dial: Password (beep) * 11 01 # (beep) Hang Up
Line
2. Now if you wanted say only Extensions 211 and 216 to ring on Line 1:
Ext 201 Dial: Password (beep) * 12 01 211 # (beep)
* 12 01 216 # (beep) Hang Up
Line Ext

9
3. To assign Extensions 2 5 and 2 6 ONLY to ring on Line 2:
Clear Line 2:
Ext 201 Dial: Password (beep) * 11 02 # Hang Up
Line
Ext 201 Dial: Password (beep) * 12 02 205 # (beep)
* 12 02 206 # (beep) Hang Up
Line Ext
Cascade Ringing – To Rotate Ring Pattern
This feature enables extensions to ring in turn, If the first extension is busy, the second extension
will ring and so on. However it also dictates which extension, even if not busy, gets the call.
Example: To assign Extensions 201, 202, 203 and 204 to ring in turn on Line 1.
Clear factory default: (Which is for all extensions 201-204 to ring at the same time).
Ext 201 Dial: Password (beep) * 11 01 # Hang Up
Line
Ext 201 Dial: Password (beep) * 13 01 201 # (beep)
* 13 01 202 # (beep)
* 13 01 203 # (beep)
* 13 01 204 # (beep) Hang Up
Line Ext
If extension 201 is busy, the system will ring the next available assigned extension.
Example: To assign Extensions 206, 207 and 208 to ring in turn on Line 3.
Clear factory default:
Ext 201 Dial: Password (beep) * 11 03 # (beep) Hang Up
Line
Ext 201 Dial: Password (beep) * 13 03 206 # (beep)
* 13 03 207 # (beep)
* 13 03 208 # (beep) Hang Up
Line Ext
If extension 206 is busy, the system will ring the next available assigned extension.

10
Assigning Outgoing Calls
Extension To Specific Exchange Lines
A useful feature if you want to keep lines 1 and 2 free for incoming calls or other priority
Extensions for outgoing calls. This does not restrict other extensions from using the same outside
line.
Example: To restrict extension 208 to use exchange line 3 only.
Ext 201 Dial: Password (beep) * 41 03 208 # (beep) Hang Up
Line Ext
To cancel this assignment:
Ext 201 Dial: Password (beep) * 43 03 # (beep) Hang Up
Exchange Line to Specific Extension
This applies only Outgoing calls only, incoming calls can be answered by all extensions.
Example:
To assign Extensions 207 and 208 to be the only Extensions that can make outgoing calls on line
3.
Ext 201 Dial: Password (beep) * 42 03 207 # (beep)
* 42 03 208 # (beep) Hang Up
Line Ext
To cancel this assignment:
Ext 201 Dial: Password (beep) * 44 03 # (beep) Hang Up
Assign Extensions for Direct Dial Mode
As currently configured all extensions must Dial 9 for a line (Factory Default Setting). This can be
changed so that Extensions automatically access the next available outside line as soon as they
pick up the phone.
To convert ALL extensions to Direct Dial mode:
Ext 201 Dial: Password (beep) * 8 10 # (beep) Hang Up
To revert ALL extensions to Dial “9” mode:
Ext 201 Dial: Password (beep) * 8 00 # (beep) Hang Up

11
To convert extensions 207 and 208 ONLY to Direct Dial mode:
Ext 201 Dial: Password (beep) * 82 207 1 # (beep)
Dial: Password (beep) * 82 208 1 # (beep) Hang Up
To revert extensions 207 and 208 ONLY to Dial “9” mode:
Ext 201 Dial: Password (beep) * 82 207 0 # (beep)
Dial: Password (beep) * 82 208 0 # (beep) Hang Up
NB: Direct Dial Extensions must Dial *in front of the Extension number when making
internal calls.
Least Cost Routing (LCR) For All Calls
Many Phone companies offer attractive rates for their National, Mobile and International calls. To
use their services however you will have to prefix all Internationals with a 4, 5 or 6 digit access
code.
The Orchid Key System can be programmed to automatically insert the Phone companies access
code for all calls starting with 0, as follows:
To Prefix all calls on ALL lines with Carrier Call18185
Ext 201 Dial: Password (beep) * 35 18185 # (beep) Hang Up
To Cancel LCR Prefix
Ext 201 Dial: Password (beep) * 35 # (beep) Hang Up
If you only want the LCR function on one line say line 3:
Ext 201 Dial: Password (beep) * 34 03 18185 # (beep) Hang up
To Cancel LCR on line 3
Dial: Password (beep) * 34 03 # (beep) Hang Up
Accessing IP Calls
As currently configured you need to dial 9 to access the BT or Cable line to make outgoing calls.
If you also have an IP service connected to one or more of your lines you can program a digit 1 - 8
to access the IP service automatically.
Example 1: To assign Digit 7 to access IP service on lines 2 and 3
Ext 201 Dial: Password (beep) * 971 7 02 # (beep)

12
To Cancel Dial: * 971 # (beep)
Example 2: To assign Digit 8 to access IP services on line 3
Ext 201 Dial Password (beep) * 971 8 03 # (beep)
To Cancel Dial * 971 # (beep)
To make IP calls just dial 7 as in example 1 or 8 as in example 2.
NOTE: If your Extensions have been change for Direct Dial mode you need to
dial * in front of the 7 or 8 as above
Call Barring / Call Restrictions
The Orchid KS832 has a very flexible Call Restrictions package which should enable you reduce
your phone Bill by eliminating unnecessary calls.
For example you can restrict individual or All extensions from calling premium rate numbers,
International numbers, mobile numbers or calls to the Speaking clock or Directory enquires.
Calls can also be limited to just any of the 99 System Speed Dial memories.
Call types such as Local, National, Mobile, International, Non Geographic, Directory enquiries etc
can be programmed into Call Groups.
There are Call barring groups 1 to 6,and each group can have up to 20 call types of up to 4 digits.
For Example Group 1 could contain Premium rate 09 and mobile 07 call types, Group 2 could
contain International calls to Asia 008 and Directory enquiries 118 etc. These groups
can be assigned to individual or all extensions.
Example 1.
To assign 09 and 07 into group 1 and 008 and 118 into group 2
Ext 201 Dial: Password (beep) * 57 1 09 # 07 * 57 2 008 # 118 # (beep) Hang Up
Example 2.
To assign 01 and 02 into group 3 and 100, 123, 00, 07 and 09 into group 4
Ext 201 Dial: Password (beep) * 57 3 01 # 02 * 57 4 100 # 123 # 00 # 09 # (beep) Hang Up
INTERNAL CALLS only Group
To assign Extensions for Internal calls only they should be assigned to Group 0. The system has
already been programmed for Group 0 to only allow internal calls. For example, you may have a
phone in your reception area or in a public area.

13
TO ASSIGN GROUPS 1 - 6 or to Extensions
Example 1.
To assign Group 1 to all extensions (Group 1 may bar calls to 09 numbers)
Ext 201 Dial: Password (beep) * 54 1 # (beep) Hang Up
To Cancel Group 1 being assigned to All Extensions,
Ext 201 Dial: Password (beep) * 53 # (beep) Hang Up
Example 2.
To assign Group 2 to Ext 204 and Group 0 to Ext 208
Ext 201 Dial: Password (beep) * 51 2 0 4 2 # * 51 2 0 8 0 # (beep) Hang Up
To cancel Ext 204 being assigned to group 2
Ext 201 Dial: Password (beep) * 53 2 04 # (beep) Hang Up
To Assign Extensions to dial speed-dial memories ONLY
This is the ultimate cost saving feature to prevent unauthorized telephone use. In this mode, the
extensions can only call business related numbers; suppliers, customers or colleagues for
example.
We strongly recommend that you program emergency services numbers in to a memory when
using this feature.
Example: To assign extensions 207 and 208 to Dial system speed-dials only
Ext 201 Dial: Password (beep) * 51 207 92 # * 51 208 92 # (beep) Hang Up
To cancel Ext 207 & 208 being assigned speed-dials only
Ext 201 Dial: Password (beep) * 53 207 92 # * 53 208 92 # (beep) Hang Up
To Set Time Limits for Out-Going Calls
All or individual Extensions can be restricted to a maximum call time for each Outgoing call. The
maximum call time can be set for 1 to 60 minutes.
Example 1.
To restrict ALL extensions to 3 minutes per Outgoing call
Dial Password Beep * 93 03 # Beep Hang Up
To Cancel All Extensions being limited to 3 minutes for Outgoing calls

14
Dial Password Beep * 93 # Beep Hang Up
Example 2
To restrict Extensions 207 and 208 to 5 minutes for Outgoing calls
Dial Password Beep * 91 207 05 # Beep * 91 208 05 # Beep Hang up
To Cancel Extension 208 being limited to 5 minutes for outgoing calls
Dial Password Beep * 92 208 # Beep Hang up
NOTE - 1 minute before the end of time limit a beep will be heard every 15 seconds
System Speed Dials
Up to 99 telephone numbers can be stored into the KS832 systems memory bank and can be
dialled by any Extension which has been Programmed to use this feature.
NOTE: Any Extension which has been programmed to use Speed-Dials can ALSO
store numbers into the memory bank.
The Administrator may or may not want certain Extension users to change, delete or add speed-
dials therefore the programming instructions are excluded from the Extension Userguide.
Only how to use the Speed-Dials is included
Storing Speed-Dials and Dialling Speed-Dials is the same sequence for "Dial 9" or " Direct dial"
extensions.
Assign Extensions for Speed Dialling
Example 1: To assign Extensions 201 and 202 for Speed Dialling;
Ext 201 Dial: Password (beep) * 40 201 1 # 202 1 # (beep)
Example 2. To assign ALL extensions for Speed dialling
Ext 201 Dial: Password (beep) * 40 201 1 # 202 1 # 203 1 # 204 1 # 205 1 # 206 1
# 207 1 # 208 1 # repeat up to 216 if required.
To Remove Extensions from using the Speed Dialling
Example to remove Ext 205
Ext 201 Dial: Password (beep) * 40 205 0 # (beep)

15
Storing Speed-Dial numbers
Store Speed-Dial numbers in locations 01-99. Up to 24 digits can be stored per Speed-Dial.
Any assigned Extension can add, delete or change a Speed-Dial memory (Please note these
instructions are not contained in the Extension Guide, they should be released at the discretion of
the Administrator)
Example 1. To store 01572 717888 into Speed-Dial location 01
* No Password needed *
Dial: # * * 01 01572 717888 # (beep) replace the handset.
Example 2. To store 07722225678 into Speed-Dial location 33
Dial: # * * 33 07722225678 # (beep) replace the handset
Dialling Speed Dial numbers
To call the number in Speed-Dial location 01, Dial ## 01
To call the number in Speed-Dial location 33, Dial ## 33
Deleting and changing a Speed-Dial number
To change a number you must delete it first
Example: To change the number stored in Speed-Dial location 01 to 01572 222333
Dial: # * * 01 # (beep) Hang up The number is now deleted
Dial: # * * 01 01572 222333 # (beep) Hang up
Hot Line
This is a useful feature for Reception or emergency phones . When the handset is lifted the phone
automatically dials a given extension.
For this feature the factory default is to ring the operator on Extension 202 However the operator
Extension can be changed to another extension see p 7
Important Note: Do not change the extensions 201 or 202 to Hotline mode as this affects the
ability to program the system.
Example: To set Extension 216 to Hotline mode Dial the Password (Beep) * 51 216 91 #
To Remove the Hotline mode from Extension 216 Dial the Password (Beep) * 53 216 #

16
Auto Attendant (DISA)
All lines or individual lines can be programmed for Auto Attendant Mode (AA). In AA mode the
KS832 answers incoming callers and they will hear your personalised Outgoing Message (OGM).
This enables you to instruct your callers to Dial 201 for Sales, 202 for accounts etc or 0 for the
Operator. Extension 202 is Operator 1 and Extension 203 is operator 2. If Operator 1 is busy the
call will go to Operator 2.
To record the Auto Attendant outgoing message (OGM)
You have up to 30 seconds for the OGM.
A Suggested message is as follows:
" This is Smith and Co. If you would like the Sales department please Dial 201, if you would like
Customer Services please Dial 208, and for all other enquiries, please Dial 0 for the operator"
Ext 201 Dial: Password (beep) * 221 # (beep) Record Message Hang Up
To playback the Auto Attendant Outgoing Message (OGM)
Ext 201 Dial: Password (beep) * 231 # (beep) Listen to Playback Hang Up
OGM if the Extension is Busy
You can record a message to inform the caller to Dial 0 for the Operator because the Extension is
Busy.
The maximum message length is 7 seconds. A suggested message is as follows:
" I am sorry the Extension you require is Busy please dial 0 for the operator"
Ext 201 Dial: Password (beep) * 222 # (beep) Record Message Hang Up
To Playback the Extension Busy OGM
Ext 201 Dial:Password (beep) * 232 # (beep) Listen to Message Hang Up
OGM if Extension is unanswered after 25 seconds.
You can record an OGM informing the Caller to Dial 0 for the operator because the Extension is
not answering. To record the Unanswered OGM, Max 7 seconds:
A suggested message is as follows "I am sorry, the Extension you require is not answering,
please Dial 0 for the operator"
Ext 201 Dial: Password (beep) * 223 # (beep) Record Message Hang Up

17
To Playback the Unanswered OGM
Ext 201 Dial: Password (beep) * 233 # (beep) Listen to Message Hang Up
To Assign Operator Extension(s) for the Auto Attendant mode
When the Caller Dials 0 for the operator, Extension 202 will ring, if 202 is busy extension 203 will
ring.
You can program the Extensions of your choice for Operator 1 or Operator 2, which will answer if
Operator 1 is busy.
To Change Operator 1
Ext 201 Dial: Password (beep) *205 (Ext Number) # (beep) Hang Up
To Change Operator 2
Ext 201 Dial: Password (beep) * 206 (Ext number) # (beep) Hang Up
To assign all Lines for Auto Attendant
Ext 201 Dial: Password (beep) * 2 0 # (beep) Hang Up
To assign a single Line for Auto Attendant
Example – To Assign Line 3 only to Auto Attendant
Ext 201 Dial: Password (beep) * 2 0 0 3 # (beep) Hang Up
Code Line
To remove the Auto Attendant feature from All Lines
Ext 201 Dial: Password (beep) *21 # (beep) Hang Up
Auto-Fax Detect
In Auto Attendant mode the PBX can detect an incoming fax and automatically transfer it to a Fax
machine.
Example: Connect a fax machine to Extension 208
To assign Extension 208 to Automatically receive an incoming fax;
Ext 201 Dial: Password (beep) * 27 208 # (beep) Hang Up
To cancel Auto fax detect

18
Ext 201 Dial: Password (beep) * 27 # (beep) Hang Up
To Assign single digit for Auto Attendant operation
This feature enables your incoming callers to dial a single digit to access Extensions eg: Press 1
for Sales, 3 for Service, 4 for Accounts etc.
To activate single digit operation
Ext 201 Dial: Password (beep) * 29 1 # (beep) Hang Up
To Cancel single digit operation
Ext 201 Dial: * 29 0 # (beep) Hang Up
To assign Single digits for an Extension or Extensions
Example 1: To assign Extensions 201,202,and 203 to Digit 1.
These Extensions will ring in turn , if 202 takes a call 203 will ring next.
Ext 201 Dial:Password (beep) * 150 1 201 # * 150 1 202 # * 150 1 203 # (beep) Hang Up
Example 2: To assign Extensions 204 to 205 to Digit 5.
Ext 201 Dial:* 150 5 204 # * 150 5 205 # (beep) Hang Up
Note: To change the Extensions assigned to a Digit you must first clear the Programming as
follows:
Ext 201 Dial:Password (beep) * 140 Digit # (beep) Hang Up
Day Night Service Using Auto Attendant On/Off
The Auto Attendant mode can be set to switch on or Off at different times.
For example you may want the Auto attendant mode to be on Evenings and Weekends or you
may want the Auto Attendant on During the working week and
off at Evenings and Weekends so that an Answering machine can take messages.
NOTE: Please make sure you have set the system clock ( see page 7)
Example1
To turn the Auto Attendant on at 9 am and off at 6 pm. Monday to Friday
and on all day Saturday and Sunday:
Dial Password * 01 1234 # Beep * 87 0900 1800 1 # Beep

19
* 891 6(dow) 1 # Beep * 892 7 (dow) 1 # Beep Hang up
Where Day of the week (dow) is 1 for Monday , 2 for Tuesday …….7 for Sunday
Example 2: To turn the Auto attendant on at 6pm and off at 9am Monday to Friday
and off at weekends.
Dial Password * 01 1234 # Beep * 87 1800 0900 1 # Beep * 891 6 0 # * 892 7 0 # Beep
Hang up
Note, 1 = Auto attendant on, 0 = Auto attendant off
Extension Features
Confirm Extension number
If you have a Caller Display phone you can confirm the Extension number.
Dial: # * 9 and a voice prompt will announce your extension number
Operator Call
Any extension can Dial: 0and they will be automatically connected to Extension 202.
If 202 is busy they will be connected to 203.
Ringback on Busy
If the Extension you call is busy you can enter Ringback mode by Dialling
Recall (R) # # 0 0 and hang up.
When the Extension is Free your phone will ring, lift the handset and the Free Extension will ring
automatically.
Transfer calls when busy
This feature enables you to transfer Internal and External calls to another Extension if you are
engaged on a call.
To Activate Transfer Dial: # * 1 Ext no
To Cancel Transfer when engaged Dial: # * 1 00
Transfer All calls to another Extension
To transfer all calls to another Extension Dial: # * 2 Ext no
To cancel the transfer of all call Dial: # * 2 00
Transfer all calls to your secretary
To transfer all calls to your secretary Dial: # * 6 Ext No
In this mode only the Secretary can call your Extension.

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To cancel calls being transferred to your secretary Dial: # * 6 00
Do not disturb mode
If you do not want to receive internal or external calls Dial: # * 71 and hang up.
To cancel "Do not disturb" mode Dial: # * 70
To select a specific line on a “Call By Call” basis
The Extension can either be in “Dial 9 for a Line” Mode or Direct Dial Mode.
Lift Handset & Dial:
# 1 (For Line 1) # 2 (For Line 2) # 3 (For Line 3) etc
When in Direct Dial Mode, please remember to add a * in front of the above examples.
* # 1 (For Line 1) for example
Power Failure
In the event of a power failure the exchange lines will automatically be extended as follows:
Line 1 to 201
Line 2 to 202
Line 3 to 203
Line 4 to 204
Remote Programming
This is a useful feature if a company has several offices, it enables the Administrator to program
PBX features including Speed Dial memories, remotely. It also enables your PBX provider to
assist you in setting up the system.
To program the system remotely call the PBX and get transferred to Extension 201, the person on
Extension 201 should be instructed to Dial RECALL (R) then # * # *.
You can now program the System as required, NO NEED to dial the system password before
programming.
Alternatively the person on 201 of the system that needs programming can call you, Dial RECALL
(R) followed by # * # * both parties should hang up when programming is completed.