Unitech Mp350 Installation and operation manual

MP350 Mobile Printer

Product Reference Guide

Rev. A

Preface

About This Manual

This manual explains how to install, operate and maintain the Unitech MP350 Mobile

Printer.

No part of this publication may be reproduced or used in any form without permission

in writing from the manufacturer. This includes electronic or mechanical means, such

as photocopying, recording, or information storage and retrieval systems. The material

in this manual is subject to change without notice.

All product names mentioned in this manual may be trademarks or registered

trademarks of their respective companies and are hereby acknowledged.

Support

Unitech’s professional support team is available to quickly answer your questions

or technical-related issues. Should an equipment problem occur, please contact

the Unitech regional service representatives nearest you. For complete contact

information, please visit the Web sites listed below.

UTA (USA, Canada) http://www.ute.com

UTA (Latin America) http://www.latin.ute.com

Notices

General Precautions

• Before using this product be sure to read through this manual. After reading please

keep the manual in a safe place for future reference.

• The information contained is subject to change without notice.

• Unitech is not responsible for any operational results regardless of missing

information, errors or any misprinting in this manual.

• Unitech is not responsible for problems created as a result of using options and

consumables not ofcially approved.

• This product is designed for servicing at an Authorized Service Center. Other than

routine maintenance described in this manual, the user should not attempt to repair,

service or disassemble this product.

• Incorrect operation, handling, improper supplies and operating environments may

cause damage or otherwise affect the proper operation of this product. Such actions

invalidate the product warranty.

Safety Notices

Caution! Refer to the explanation in this manual

Caution! Risk of electric shock

Double insulation or reinforced insulation

DC, Direct current or voltage

AC+DC, Current or voltage

Preface

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 1

Getting Started

Introducing the MP350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

What’s In the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

A tour of the MP350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Communication Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing and Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Install the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Reading the LED Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Attaching the Belt-Loop System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 2

Loading Supplies

Adding Paper/Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Tearing Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Chapter 3

Using the Printer

Initial Power Up and Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Dip Switch Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Serial Communication Specication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Infrared Communication Mode (IrDA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Bluetooth Communication (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Magnetic Stripe Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Programming Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

ASCII Control Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Printer Font Commands - Character Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Printer Font Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

International Character Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

PC Line Draw Character Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Printer Graphic Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Magnetic Card Reader Control Commands (Option). . . . . . . . . . . . . . . . . . . . 23

Graphic Logo and Bar Code Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Printer Supervisory and Control Commands. . . . . . . . . . . . . . . . . . . . . . . . . . 24

Table of Contents

Chapter 4

Printer Maintenance

Print-head Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Charging the Printer Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Important Notes on Charging Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Important Notes on Replacing Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Verifying Battery Charge State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Battery and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Recycling Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Chapter 5

Trouble Shooting

Problems and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Chapter 6

Printer Supplies

Model and Accessory Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Chapter 7

Specications

Printer Specications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Supply Specications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 8

Regulatory Notes and Warranty

FCC Part 15 Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Warranty and/or Repair Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Chapter 1

Getting Started

Introducing the MP350

The Unitech MP350 is a full featured thermal receipt and label printer. It’s designed

for varied job environments including eld service, eld sales, hospitality, ticketing and

many other applications where point of service receipts are required.

What’s In the Box

The MP350 package contains the following items:

MP350 printer•

Li-Ion battery pack•

Universal AC adapter output cable (US, UK, European or Australian plugs)•

Belt Clip•

Roll of paper supply (already loaded in the printer)•

A tour of the MP350

The following section identies the main components and features of the MP350:

Feature Feature

1 Paper feed button 8 Paper window

2 Paper door unlock button 9 IrDA window

3 Metal tear bar 10 Belt clip

4 Paper compartment 11 RS232 port

5 Platen roller 12 AC adapter port

6On/Off button 13 USB port

7 MSR slot

1211 1310

Declaration of Conformity

The MP350 conforms to the following regulations or standards:

FCC: • Part 15 Subpart B, Class B

CE: • EN60950

• EN55022 Class B

• EN61000-3-2

• EN61000-3-3

• EN50024

Supplementary Information: • The product complies with EMC

Directive 89/336/EEC and Low Voltage

Directive 73/23/EEC

• The product conforms to ANSI/UL

STD 60950 & Certied to CAN/CSA

STD C22.2 No. 60950-00

• CB Certied

• ETL Listed, control #3046813

• The product is IEC 68 certied

• IP54 electronic sealing

Communication Options

Bluetooth Radio: • Short range OEM module from

connectBlue ab, cB-0701-01; FCC ID

PVH 070101

Conforms to R&TTE Directives: • 1999/5/EC (EN 300 328-2), EMC

Directive 89/336/EEC (EN 301 489-1

and -17); and Low Voltage Directive

73/23/EEC (EN 61131-2)

Installing and Charging the Battery

One Li-Ion battery is included with the MP350, and the battery must be charged before

the printer is ready for use.

The MP350’s battery must be cycled several times to achieve

maximum capacity. To fully cycle the battery, charge it and then

allow full discharge through normal use in the printer.

Install the Battery

Unlock the battery door by sliding the battery door latches down.•

Open the battery door.•

Insert the battery as shown below. The battery with the two contact terminals should •

be facing down, making contact with the two spring probes inside the battery

compartment.

Close the battery door.•

Lock the battery door by gently pressing the center of the battery door down, until•

it “clicks” shut.

NOTE: Ensure the battery is properly seated before closing the battery door.

Battery

Door

Latches

Charging the Battery

• Plug the AC adapter output cable into the AC adapter port as shown below.

• Plug the AC adapter output cable into the appropriate AC line voltage socket.

• The amber LED will illuminate indicating that the battery is charging.

• The battery will fast-charge in 180-minutes, and the LED will turn off.

• To remove the battery pack, open the battery door and tip the battery out of the

printer.

NOTE: To ensure a full charge, do not operate the printer while charging the battery. In addition, the wall-mounted

charger is Class II equipment. Multiple plug congurations comply with most international standards. The wall-

mount charger is not supplied with plugs for use in Korea.

Battery Notices

Do not use an unapproved Unitech charger with the

MP350. Use of an unapproved charger could damage the

battery pack or the printer and will void the warranty.

The battery terminals are well recessed inside the printer.

Do not allow them to contact conductive material since

this may create a short circuit, which could cause injury

or start a re.

When using the wall-mount charger ensure the socket

outlet is close to the printer and easily accessible during

the battery recharging process. Either switch the socket

off (if supplied with a socket switch) or pull out the

charger from the socket or disconnect the plug from the

printer in the event of any problems.

Model MP350

Input Voltage/Current 100-240 VAC/0.4A

Input Frequency 47-63 Hz

Output Voltage/Current 10DC/1.32A

Reading the LED Status

The picture below points out the location of the LED indicators:

This table explains the LED indicator status. For the exact locations of the on/off button,

feed button and the AC adapter port, refer to “A Tour of the MP350” on page 7.

LED Status Condition Function

Communication

Green

Flashing RS232 serial mode selected

Steady Communicating with host

Blue

Flashing Bluetooth mode selected

Steady Transmitting/Receiving

Amber Steady Transmitting/Receiving

Error Red Steady Error

Battery

Red Steady Low battery

Amber Steady Battery being charged

Green Steady Battery charge complete

Magnetic Stripe

Reader (MSR)

Green Steady Swipe Ready

Red Steady Swipe Error

Error Battery

MSR Communication

On/Off Button

Paper Feed

Button

Attaching the Belt-Loop System

The belt Clip consists of two parts:

• A knob located on the back of the printer just above the battery door.

• A strap with a click-on connector.

To attach the strap to the knob, insert the knob located at the bottom of the printer into

the slot on the connector. Pull down until you hear a “click.” The printer is now secure.

The loop is then placed over your belt. Allow the printer to hang down either the left or

right hip.

• To release the printer, press down on the two latches on the connector, and pull the

knob clear of the slot.

NOTE: Do not force or pull the printer from the connector without pressing down on the two latches.

Release Latches

Knob

Connection

Chapter 2

Loading Supplies

Adding Paper/Labels

The printer can print text, bar codes and graphics on thermal receipt paper. See

“Supply Specications” on page 32 for the width, thickness requirements and

approved vendors. Follow these steps to load printer paper:

Open the paper door by pressing the paper door unlock button on top of the MP350 •

as shown below.

• Place the paper roll into the paper supply well. Make sure the paper supply

unwinds from the bottom as shown below.

Paper Door

Release Button

• Position the paper supply between the print-head guides.

• Make sure some paper (2” - 3”) extends beyond the top of the paper supply well.

• Close the paper supply cover until it “clicks” shut.

Tearing Paper

The printer’s paper door acts as a tear bar. Pull one edge of the paper against the tear

bar as indicated, then pull down and across against the tear bar to rip the paper.

The tear bar may have sharp edges.

NOTE: Using the tear bar is the only way to rip the paper. Pulling up and sideways without using the

tear bar can cause a paper jam due to paper misalignment in the print-head mechanism.

Chapter 3

Using the Printer

Initial Power Up and Self-Test

Once the Battery is charged and the paper is loaded, an initial power up and self-test

can be performed:

• Press the on/off button once. This powers on the printer, and LED 1 illuminates in

green or blue depending on the communication mode.

• The printer will remain on until it is manually powered off.

• Press the on/off button to power the printer off. The LED turns off.

• To start the self-test, press and hold the feed button then press the on/off button.

• The printer will start printing the self-test messages. Release the on/off or feed

button.

• Press the on/off or feed button to stop or cancel the self-test print.

• The rst few lines of the self-test show the printer rmware version,

the current printer settings (for example IrDA or Serial mode) and

a list of any optional or special features installed.

Connecting the Printer

• The MP350 supports Serial RS232 and IrDA compatible infrared

communication interfaces. Radio frequency (RF) Bluetooth communication is also

available as an optional feature.

• Serial, IrDA and Bluetooth communication settings can be changed via a

DIP Switch located on the control card.

• Printer drivers for Windows 95/98/NT/2000/XP are available from Unitech.

• PrinterCE print control utility for Windows CE devices is available from Unitech.

• Printboy Print Utility from Bachmann Software or PalmPrint Utility from

StevensCreek are recommended for mobile computer devices.

Dip Switch Location

• The DIP Switch is located inside the battery compartment, which is shown below.

Access to the Dip Switch is located inside the battery compartment.• Open the

battery door, and remove the Li-Ion battery.

• The functions assigned to these switches are on page 17.

• If the serial interface is selected, the communication parameters; baud rate, data

bit and parity must be set.

NOTE: Ensure the battery is properly seated before closing the battery door.

NOTE: An optional serial cable is available for serial RS232 communication.

Dip Switch Location

Setting DIP Switches

NOTE: Be careful when changing the DIP switch settings. Carefully use a pointer on the DIP switch you are

going to change. DO NOT use a screwdriver or apply excessive force.

Dip Switch Functions

Dip

Switch

Function Switch # Switch # Switch # Notes

1 & 2 Communication

Interface

SW 1 SW 2

RS232 OFF OFF Baud Rate set by 3, 4 & 5

IrDA ON OFF Baud Rate can be negotiated up

to the value set by 3, 4 & 5

Bluetooth OFF ON BT Baud Rate set for 57600 bps,

but 3, 4 & 5 must be off

3, 4 & 5 Baud Rate SW 3 SW 4 SW 5

57,600 OFF OFF OFF

38,400 OFF ON OFF

19,200 ON ON OFF

14,400 OFF OFF ON

9,600 ON OFF ON Used for fixed IrDA

2,400 OFF ON ON

1,200 ON ON ON

6Parity Bit SW 6

Parity enabled ON Does not apply for IrDA

Parity disabled OFF Does not apply for IrDA

7Odd/Even SW 7

Even parity checker ON Does not apply for IrDA

Odd parity checker OFF Does not apply for IrDA

8 Auto power save SW 8

Power save disabled OFF Manual on/off

Power save enabled ON Auto power down

NOTE: In order for changes to the DIP Switch conguration to take effect, the printer’s power must be reset, which

happens automatically when the battery is removed to reach the DIP Switch.

Communication

• The MP350 has two serial communication UARTs. It is able to support two modes

of communication simultaneously – either RS232 and IrDA (If DIP switch 1 is on)

or RS232 and Bluetooth (If DIP switch 1 is off and DIP switch 2 is on).

• DIP switch 2 is used to control the RS232 port. If the switch is turned on the

RS232 Port is disabled and if it is turned off the RS232 Port is enabled. If RS232

interface is not required, disabling the port will save battery power.

• Bluetooth communication is available if optional daughter boards are installed.

Serial Communication Specication

• The RS232 interface signals for the MP350 printers are terminated on a

6-pin RJ type data connector located on the side of the printer.

• Six connections are provided from the serial interface to the host computer. The

serial interface signals and pin outs on the RJ connector, and the connector

pin locations are shown below.

• A minimum of two connections are required for operation: RXD – pin 3 and Common

– pin 1.

NOTE: The communication parameters: baud rate, data bit and parity must be set the same as the host device

settings.

RJ45 Connector Pin # Functional Description Signal Name

3RS232 from host (Input) RXD

2RS232 from printer (Output) TXD

6Request to send from host (Input) RTS

4Clear to send from printer (Output) CTS

1, 5 Logic common COM

Infrared Communication Mode (IrDA)

• DIP switch 1 must be in the on position.

• The printer can be powered up by pressing the power on/off switch.

• If no IrDA connection is made, the printer will automatically power down to a lower

power level to conserve battery life. It will remain in a “sleep” mode until an IrDA

connection is made, at which time the printer will “wake up” and print the requested

data.

Bluetooth Communication (Option)

• DIP switch 1 must be in the off position.

• DIP switch 2 must be in the on position.

• Adjust the settings to match the Bluetooth module in your computing device.

• The printer can be powered up by pressing the power on/off button.

• Pressing the power on/off button again will turn the printer off.

NOTE: It is necessary for the mobile computing device you are using to discover the printer. Refer to the Bluetooth

manual provided with your mobile computer and the Bluetooth section of the MP350 Developer’s Manual.

Magnetic Stripe Reader (Option)

• The Magnetic Stripe Reader is a factory-installed option. This option requires special

application software to read and process cards with a magnetic stripe, such as credit

cards or a driver’s license.

• Quickly swipe the card through the reader either left to right, or right to left. The

magnetic stripe must be facing toward the paper supply door, while it is passes

through the reader.

Magnetic Stripe LED Indicator Status Chart

LED Indicator State Status

Green

On Ready/waiting for card to be swiped.

Off Good swipe - Card data read - OR

Card not ready to be swiped.

Red On Error reading card’s data.

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