Uniwell HX-4500 User manual

OPERATION
MANUAL
for HX-4000/4500/2500/1500
December 22, 2017

THE SOCKET-OUTLET SHALL BE INSTALLED NEAR THE EQUIPMENT AND SHALL BE
EASILY ACCESSIBLE.
LA PRISE DOIT ETRE PRES DE L’APPAREIL ET FACILE D’ACCES.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help.
-The contents of this manual are subject to change without notice.
-We cannot be held responsible if other products, which are not approved by us, are used for options
or expendable supplies.

CONTENTS
1. CLERK OPERATIONS.................................................................................................................. 1
1-1. Clerk systems........................................................................................................................................ 1
1-2. Signing on a clerk ................................................................................................................................. 1
a) Using hard clerk buttons.................................................................................................................................... 1
b) Using secret clerk codes.................................................................................................................................... 1
c) Using clerk card ................................................................................................................................................ 2
d) Using clerk iButton ........................................................................................................................................... 2
e) Using clerk bar code.......................................................................................................................................... 2
f) With a fingerprint (V1.60)................................................................................................................................. 2
g) With RFID (V2.80) ........................................................................................................................................... 2
1-3. Signing off a clerk................................................................................................................................. 2
1-4. Time and Attendance ............................................................................................................................ 3
1-5. Clerk training mode .............................................................................................................................. 7
2. PLU SALES OPERATIONS........................................................................................................... 8
2-1. PLU registration.................................................................................................................................... 8
a) Hard PLU buttons / Scanner.............................................................................................................................. 8
b) Coded PLUs ...................................................................................................................................................... 8
2-2. PLU PAGE GROUP/PLU PAGE buttons ............................................................................................ 9
2-3. PLU multiplication.............................................................................................................................. 10
a) Hard PLU buttons / Scanner............................................................................................................................ 10
b) Coded PLUs .................................................................................................................................................... 10
2-4. Manual price entry.............................................................................................................................. 11
a) Hard PLU buttons / Scanner............................................................................................................................ 11
b) Coded PLUs .................................................................................................................................................... 11
2-5. Prices................................................................................................................................................... 12
a) How to change price levels.............................................................................................................................. 13
b) How to change price within each level............................................................................................................ 13
2-6. PLU modifiers (programmable texts; half / double, small / large, etc.).............................................. 14
2-7. PLU menu levels................................................................................................................................. 15
2-8. PLU Repeat......................................................................................................................................... 16
2-9. PLU search.......................................................................................................................................... 16
2-10. Price Enquiry................................................................................................................................... 17
2-11. Scalable PLU................................................................................................................................... 17
2-12. 3 Recycle PLUs............................................................................................................................... 19
2-13. Age verification............................................................................................................................... 19
2-14. Clerk security for age verification................................................................................................... 21
2-15. Single item ...................................................................................................................................... 22
2-16. Complimentary PLUs...................................................................................................................... 23
2-17. Coupon PLUs.................................................................................................................................. 24
2-18. Special PLUs................................................................................................................................... 25
2-19. Cooking instructions ....................................................................................................................... 29
a) By linking them directly to specified PLUs in programming.......................................................................... 29
b) By pressing a COOKING GROUP 1 ~ 99 keys (no cooking instruction group is linked to PLU).................. 29
c) Cooking instruction groups are listed for selection by pressing COOKING GROUP..................................... 30
d) By pressing a COOKING INSTRUCT 1 ~ 99 keys ........................................................................................ 30
e) Cooking instructions are listed for selection by pressing COOKING INSTRUCT......................................... 30
f) Manual cooking message entry by pressing MANUAL COOKING button.................................................... 30
g) Handwritten cooking instruction by pressing HANDWRITE COOKING key (not for HX-1500)................ 31
h) Substitution of cooking instruction.................................................................................................................. 32
2-20. Condiments ..................................................................................................................................... 34
a) Dependent condiment PLU ............................................................................................................................. 34
b) Independent Condiment PLU.......................................................................................................................... 36
c) Substitution of Condiment PLU ...................................................................................................................... 36
d) Roll-up condiment price into main PLU.......................................................................................................... 37
e) Dependent condiment PLU display/entry improvements................................................................................ 39
2-21. Automatic link PLU groups ............................................................................................................ 45

2-22. Set menu –Course .......................................................................................................................... 46
a) Programming Contents:................................................................................................................................... 46
b) Operation......................................................................................................................................................... 47
2-23. KP management –serve timing and KP recall for kitchen.............................................................. 56
2-24. Mix & Match................................................................................................................................... 62
2-25. Meal Deal........................................................................................................................................ 62
2-26. Senior Citizen discount ................................................................................................................... 62
2-27. PWD (Person with Disability) & Diplomat Discount Function (V3.00)......................................... 70
2-28. PEZA discount Function (V3.10).................................................................................................... 76
2-29. Division calculation (Purchasing by tendered amount) (V3.10) ..................................................... 78
3. OTHER FUNCTIONS................................................................................................................... 79
3-1. No sale ................................................................................................................................................ 79
3-2. Item correction (CR)........................................................................................................................... 79
3-3. Void .................................................................................................................................................... 80
3-4. Item Refund ........................................................................................................................................ 81
3-5. Media transfer..................................................................................................................................... 82
3-6. Transaction Void................................................................................................................................. 84
3-7. Non-add number (Message Entry)...................................................................................................... 85
3-8. Tip....................................................................................................................................................... 86
3-9. Amount discount................................................................................................................................. 89
- Preset amount discount.................................................................................................................................... 89
- Manual amount discount ................................................................................................................................. 89
3-10. Adjustments..................................................................................................................................... 90
3-11. Percentages...................................................................................................................................... 91
a) Preset percentage on subtotal .......................................................................................................................... 91
b) Manual percentage on subtotal........................................................................................................................ 92
c) Item discount / add-on charge ......................................................................................................................... 92
3-12. Percentage / Arrangement by Card ................................................................................................. 93
3-13. Discount coupon.............................................................................................................................. 95
3-14. Media (Total) to finalize transaction............................................................................................... 99
a) Tendering (Closing methods).......................................................................................................................... 99
b) Preset tender.................................................................................................................................................... 99
c) Media multiplication ....................................................................................................................................... 99
d) Pre-payment (partial payment) media for track operation............................................................................. 100
e) Split payment (V2.80)................................................................................................................................... 101
3-15. Foreign Currency .......................................................................................................................... 104
3-16. Paid out ......................................................................................................................................... 105
3-17. Deposit (Deposit Book)................................................................................................................. 107
a) Deposit in...................................................................................................................................................... 107
b) Deposit used.................................................................................................................................................. 108
c) Deposit Book data backup/restore (V1.90).................................................................................................... 109
d) Deposit usable as voucher (V2.80)................................................................................................................ 111
3-18. Destination .................................................................................................................................... 114
- Destination operation .................................................................................................................................... 115
- Destination operation with Price Level shift ................................................................................................. 116
- Destination operation with Menu Level shift ................................................................................................ 116
- Destination operation with KP Level shift .................................................................................................... 116
- Mode selection for Destination...................................................................................................................... 116
- Automatic tax shift by Destination................................................................................................................ 116
- Tax status changed by the Eat-in/Take-out/Delivery..................................................................................... 118
3-19. Bill Reactivation............................................................................................................................ 120
3-20. Consolidation display.................................................................................................................... 124
3-21. Split Bill –Item Transfer .............................................................................................................. 125
3-22. Table Transfer/change................................................................................................................... 128
3-23. Clerk Track Transfer..................................................................................................................... 132
3-24. Table plan...................................................................................................................................... 135
3-25. Clerk Track List ............................................................................................................................ 136
3-26. Customer Management (Customer File)....................................................................................... 137
3-27. Customer Order............................................................................................................................. 147

3-28. Loyalty function............................................................................................................................ 152
3-29. Mifare NFC terminal support (V1.20, 1.60, V2.20)...................................................................... 166
3-30. Student credits supported by Mifare card with external loyalty server (V2.20)............................ 179
3-31. Buy xx quantity of something and get the next purchase for free................................................. 182
3-32. Serial / TCP-IP Loyalty & Room function supported................................................................... 183
3-33. Cash declaration............................................................................................................................ 191
3-34. Order number system.................................................................................................................... 193
3-35. Seat number function print on KP and buffer print in seat order .................................................. 194
3-36. Track name.................................................................................................................................... 195
3-37. Simple Drive Through function .................................................................................................... 197
3-38. Waste function .............................................................................................................................. 199
3-39. Black board (Message board) display in Main menu.................................................................... 202
3-40. EJF view shows stored track and can be searched by date and time (V2.80)..................................... 203
3-41. Drink dispenser - Berg (V2.10), E-protocol (V2.80) .................................................................... 205
4. PRINT FUNCTION..................................................................................................................... 209
4-1. KP Redirect....................................................................................................................................... 209
4-2. KP Hold function.............................................................................................................................. 210
(KP HOLD icon)................................................................................................................................................ 210
4-3. KP OFF function............................................................................................................................... 211
4-4. Printer Redirect................................................................................................................................. 213
4-5. Ticket function.................................................................................................................................. 214
4-6. German ticket print system ............................................................................................................... 215
4-7. Slip print ........................................................................................................................................... 220
4-8. German declaration print .................................................................................................................. 221
5. REPORTING................................................................................................................................ 223
5-1. X/Z reports........................................................................................................................................ 223
5-2. Report samples.................................................................................................................................. 224
5-3. List of reports from different report source....................................................................................... 226
5-4. Periodic X-read reports with external storage................................................................................... 226
5-5. Store/print text z-report on USB (V1.60).......................................................................................... 228
5-6. PLU dump report supported (V1.60) ................................................................................................ 229
5-7. Reports saved in CSV format to USB/FTP (V1.70) ............................................................................ 230
5-8. Change in Grand total 1 and 2 (V3.00)................................................................................................ 233

1
1. CLERK OPERATIONS
1-1. Clerk systems
HX is used under one of the following clerk systems (programmed by your reseller before delivery);
Interrupt system
Allows clerks to interrupt one another during the middle of sale so that several customers may be handled
at the same time on the same terminal. Individual clerk buttons can be assigned to the screen for single
touch sign-on operation.
Floating interrupt system
Same as above but also allows clerks to serve the same customer from any terminal in the network.
For example, sign on at one terminal and register a lemonade, log off.
Sign on another terminal at the other end of the bar and register a lager then sign off.
If “Forced to pickup“setting in System > System Option > Communication is enabled, the clerk can
continue the already-existing transaction at another terminal without logging off at the first terminal.
Normal clerk system – Or ‘non-interrupt’ or ‘non-floating’ clerk system.
Clerk sign-on is compulsory at the start of each sale. A clerk must finalize or store their sale and sign off
before another clerk can sign on.
1-2. Signing on a clerk
A clerk must be signed on before starting a sale. There are following methods by which you can sign on a clerk:
a) Using hard clerk buttons
Clerks can have their own personal button. To sign on a clerk simply press one of the HARD CLERK
keys, the name of the clerk will be displayed at the top of the screen. The clerk is now signed on and it is
possible to register items.
When using an interrupt system, if another HARD CLERK key is pressed when a clerk is already signed
on, then that first clerk will be signed off and his transaction is stored.
b) Using secret clerk codes
By using the secret clerk codes it is possible to use up to 255 clerks.
1. Enter the secret clerk code on the numeric pad (should be assigned on the screen).
2. Press the allocated CLERK (ID) key.
The clerk is signed onto the machine. If CLERK (ID) key is pressed again, the clerk is signed off.
Depending on the "Sign-on by clerk code prohibited in Clerk System Option", following is possible.
[Case 1]
"Sign-on by clerk code prohibited in Clerk System Option" is enabled
In this case, Sign-on by clerk code prohibited to all Clerks (same as the current specification).
[Case 2]
"Sign-on by clerk code prohibited in clerk system option" is Disabled, and
"Sign-on by clerk code prohibited in each clerk option" is Enabled
With this setting, it is possible to prohibit sign-on by clerk code to selected clerks only.

2
c) Using clerk card
To use this option HX must have a card reader fitted and be specially programmed to recognize the cards
(Program > Clerk > Clerk > General, and Program > Clerk > Clerk > Clerk System Option).
To sign on a clerk using a card, swipe the card through the reader.
d) Using clerk iButton
For this system HX must have an iButton reader fitted and be programmed to recognize the clerk iButtons.
To sign on a clerk using an iButton, touch the iButton to the iButton reader.
e) Using clerk bar code
For this system HX must have a scanner connected and be programmed to recognize the clerk Barcode
(Program > Clerk > Clerk > General). Do not use the same bar code as PLU for Clerk bar code. If the
same bar code is programmed for both PLU and clerk, it will be regarded as Clerk bar code.
To sign on a clerk using a bar code, scan the bar code by scanner.
f) With a fingerprint (V1.60)
For this system HX must have a fingerprint reader connected and be programmed to recognize the
fingerprint of the clerk (Program > Clerk > Clerk > General).
To sign on a clerk with a fingerprint, put the finger on the fingerprint reader.
g) With RFID (V2.80)
For this system HX must have an RFID reader connected and be programmed to recognize clerk Card
Login (Program > Clerk > Clerk > General). Do not use the same RFID as a Customer card.
1-3. Signing off a clerk
A clerk is automatically signed off:
- When a clerk finalizes a transaction by Media/NB closing in the clerk interrupt system.
- When a clerk is interrupted by another clerk (only in the clerk interrupt system).
- By pressing CLERK (ID) key, which stores any transaction.
- If using a magnetic card, the clerk can be signed off by any of the above methods and also by swiping the card
again.
- When using a magnetic iButton, the clerk can sign off by removing the iButton.
- When using a non-magnetic iButton, the clerk can sign off by touching the iButton again.
- If using a clerk bar code, the clerk can sign off by scanning the bar code again.
From V2.50, a clerk will sign off if iButton is removed when the following dialog is open. At the
same time, the dialog will be closed. This is to release the "Clerk sign-on" condition and avoid "Clerk
busy" condition at Phoenix, etc.
- Customer Order
- Split Bill

3
- Printer Redirect
- Change Category
- Reopen Bill
- Clerk Report
- Cooking Instruction
- Cooking Instruction Group
- Condiment Group
1-4. Time and Attendance
Each clerk should clock in to record the beginning of his/her labor hours when he/she starts to work. Also, they
should clock out to record the end of their labor hours at the end of a working day. By clock-in and clock-out
operations, clerk's attendance date and time and labor hours are memorized in ECR.
Programming steps will be, 1) set Maximum, 2) program JOB CODE 01 ~ 20, 3) assign jobs to each clerk, and
4) set optional settings.
Program Options
System > Maximums
Time & Attendance (default value for this setting will be zero from this version)
- A pair of Clock in & out operation occupies one record.
- If Time & Attendance function is used in two or more AX machines, use Time & attendance server setting
in Clerk > Clerk System Option.
Clerk > Time & Attendance
Rename JOB CODE 01 to 20 accordingly.
Clerk > Clerk > Labor
Program up to 4 Job Codes per each clerk.
Job 1 –4
Enable / Disable Job 1 to 4.
Job Code
Select one of JOB CODE 001 –020.
Pay Rate
Not supported yet
Grace Period
Clerk log on
compulsory
If this setting is enabled, such a clerk is required to perform log on (Clock
In) before sign on / operations.
Optional Program
Clerk > Clerk > Clerk System Option >
Job code must be entered at clerk log-on operation
Use time & attendance server (IRC ID: 1 to 32)
If Time & Attendance function is used in two or more HX machines, specify one HX as a time & attendance
erver and set the value in the Maximum in that HX. Then Clock In/Out become possible in any HX (the HX
itself becomes a server without Use time & attendance server setting).
System > User Text
User Text #222 JOB CODE
#223 Labor Time
User Long Text #137 TIME & ATTENDANCE SERVER NOT FOUND
#138 TIME & ATTENDANCE MEMORY FULL
#139 LOG ON COMPULSORY

4
#140 REQUEST CLOCK OUT
#141 CLOCK IN/OUT RECORD NOT FOUND
Clerk > Security Level > Program / X-Read / Z-Reset >
Program: Time & Attendance, Attendance Edit
X-Read / Z-Reset: Clerk Time and Attend
Operation steps will be, 1) perform Clock In, 2) perform Clock Out, 3) check the Clock In/Out records in Program > Clerk >
Attendance Edit, and edit the data if necessary.
Operation
1. Clock In
1) Enter Clerk code and press [Clock In / Out] in Welcome screen for log in operation.
2) Select one of the Job Codes if required.
3) Press [CLOCK IN].
2. Clock Out
1) Enter Clerk code and press [Clock In / Out] in Welcome screen (if a Job Code was selected at the timing of Clock
In, the Job Code is in a highlighted condition).
2) Press [CLOCK OUT].
Attendance edit
It is possible for a clerk (with clerk security) to edit the line contents of Clock In / Out in Clerk > Attendance Edit.
Search: It is possible to search time & attendance lines by Clerk or Job Code.
Delete: It is possible to delete the selected time & attendance line in the list.
Once deleted, it is NOT possible to restore the data line.
Job Code, CLOCK IN,
CLOCK OUT can be
edited in this Edit Box.
However, labor time
after calculation should
NOT be minus value
after editing date/time.
Edited line is shown in
red.
total labor time
Clerk : Clerk name
Job Code : Job code name
CLOCK IN : Clock in date & time
CLOCK OUT: Clock out date & time
Labor : Labor time

5
Report
Clerk Time and Attend report is supported. Assorted Report as well as Report Push Up is also available.
X/Z Report > Clerk > Clerk Time and Attend
Report sample
Notes:
3:15* (* indicates that this recorded was edited)
08:10* (* indicates that Clock Out operation has not
been done. As a clock out time, the time when the
report was taken is temporarily set for calculation)
3:15*
* indicates that this recorded was edited.
08:10*
* indicates that Clock Out operation has not
been done. As a clock out time, the time
when the report was taken (08:10 in this
example) is temporarily set for calculation.
Labor time 3:15 (3 hours & 15 minutes)
Labor hour 3.25
= (3. = 3: , .25 = :15 / 60 = 0.25)