UPC GIGA CONNECT BOX User manual

GIGA CONNECT BOX
Manual

UPC Schweiz GmbH
Postfach
8021 Zürich
upc.ch
0800 66 88 66

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Manual Giga Connect Box
Introduction
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Giga Connect Box brings it all to you faster and more reliably.
All while providing toll quality Voice over IP telephone service and both wired and
wireless connectivity.
The Giga Connect Box provides four Ethernet connections for use as the hub of
your home/office Local Area Network (LAN). The Giga Connect Box also provides
802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In
addition, the Giga Connect Box provides for up to two separate lines of telephone
service.
Installation is simple, and your service provider will help you with any special
requirements.
Get support
If you need assistance with your Giga Connect Box product please contact
the UPC support: upc.ch/support | 0800 66 88 66
OVERVIEW

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Manual Giga Connect Box
CONTENTS
Overview 3
1 Safety requirements 6
Manufacturer’s Information 8
2 Get started 10
About your new Giga Connect Box 10
What's in the box 10
System requirements 11
About this manual 12
What about security? 12
Ethernet or wireless? 13
3 Install and connect your Giga Connect Box 15
Front panel 15
Rear panel 16
Choose an installation location 17
Connect the Giga Connect Box 18
Configure your wireless connection 20
4 Log in to the configuration interface for the first time 21
5 Operate the Giga Connect Box 24
Set up your computer to use the Giga Connect Box 24
LED patterns on the Giga Connect Box 24
Use the Reset button 25
6 Configure your Giga Connect Box and WiFi settings 26
Access the configuration interface 26
Configuration screens 27

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7 Configure your Ethernet connection 46
Requirements 46
How to use this section 46
Configure TCP/IP for Windows Vista 47
Configure TCP/IP for Windows 7, 8 or 10 48
Configure TCP/IP for macOS 49
8 Troubleshooting 50
The Giga Connect Box is plugged in, but the power light is off 50
I'm not getting on the Internet (all connections) 50
I'm not getting on the Internet (Ethernet) 51
I'm not getting on the Internet (wireless) 51
My wireless Internet connection stops working sometimes 51
I can get on the Internet, but everything is slow 52
I don't have a dial tone when I pick up the phone 52
Glossary 54

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Manual Giga Connect Box
SAFETY REQUIREMENTS
The Giga Connect Box complies with the applicable requirements for performance,
construction, labeling, and information when used as outlined below:
CAUTION:
Potential equipment damage.
Potential loss of service.
Connecting the Giga Connect Box to existing telephone wiring should only be
performed by a professional installer. Physical connections to the previous telephone
provider must be removed and the wiring must be checked; there must not be any
voltages. Cancelation of telephone service is not adequate. Failure to do so may result
in loss of service and/or permanent damage to the Giga Connect Box.
CAUTION:
Risk of shock.
Mains voltages inside this unit. No user serviceable parts inside. Refer service to
qualified personnel only!
CAUTION:
This device is restricted to indoor use.
The Giga Connect Box is designed to be connected directly to a telephone.
Connecting the Giga Connect Box to the home’s existing telephone wiring should
only be performed by a professional installer.
Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocution.
Do not use the telephone to report a gas leak in the vicinity of the leak.
The product shall be cleaned using only a damp, lint-free, cloth. No solvents or
cleaning agents shall be used.
Do not use spray cleaners or aerosols on the gateway.
Avoid using and/or connecting the equipment during an electrical storm, to avoid
risk of electrocution.
Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source
(i.e. heat registers, space heaters, fireplaces, etc.).
Use only the external AC power adapter (if provided) and power cord included
with the equipment.
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Manual Giga Connect Box
Equipment should be installed near the power outlet and should be easily
accessible.
The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical
installation codes. In the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. In the European Union and in certain other countries, CATV
installation equipotential bonding requirements are specified in IEC 60728-11,
Cable networks for television signals, sound signals and interactive services, Part
11: Safety. This equipment is intended to be installed in accordance with the
requirements of IEC 60728-11 for safe operation.
If the equipment is to be installed in an area serviced by an IT power line network,
as is found in many areas of Norway, special attention should be given that the
installation is in accordance with IEC 60728-11, in particular Annex B and
Figure B.4.
In areas of high surge events or poor grounding situations and areas prone to
lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from
American Power Conversion) on the AC, RF, Ethernet and Phone lines.
When the Giga Connect Box is connected to a local computer through Ethernet
cables, the computer must be properly grounded to the building/residence AC
ground network. All plug-in cards within the computer must be properly installed
and grounded to the computer frame per the manufacturer’s specifications.
Ensure proper ventilation. Position the Giga Connect Box so that air flows freely
around it and the ventilation holes on the unit are not blocked.
Do not mount the Giga Connect Box on surfaces that are sensitive to heat and/or
which may be damaged by the heat generated by the modem, its power supply, or
other accessories.

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Manual Giga Connect Box
Manufacturer’s Information
The Giga Connect Box is the Touchstone TG3492 Telephony Gateway manufactured
by ARRIS International plc.
Corporate Headquarters
ARRIS · Suwanee · Georgia · 30024 · USA
Tel: [phone] Fax: [phone]
www.arris.com
For additional technical information please visit the ARRIS Support website at
http://www.arris.com/consumers.
European compliance
The full text of the EU declaration of conformity is available at the following internet
address: http://www.arris.com/consumers/eudoc.
As indicated by this symbol, disposal of this product or
battery is governed by Directive 2012/19/EU of the European
Parliament and of the Council on waste electrical and
electronic equipment (WEEE). WEEE could potentially prove
harmful to the environment; as such, upon disposal of the
Giga Connect Box the Directive requires that this product
must not be disposed as unsorted municipal waste, but
rather collected separately and disposed of in accordance
with local WEEE ordinances.

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Manual Giga Connect Box
Energy Consumption
I n accordance with Ecodesign Directive 2009/125/EC, this device is equipped with a
power switch. The following energy consumption figures apply (measured with a
wattmeter at the outlet):
Switch State Power Consumption
OFF
ON
0,3 W
12,0 W (idle)
15,3 W (operation)
Note: In most instances, ARRIS recommends that the power switch remain in the ON
position at all times. Turning the switch OFF disables the device, including both data
service (wireless and wired) and telephone service. Turning the switch OFF is
recommended only during vacations or similar extended absences.

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GET STARTED
About your new Giga Connect Box
The Giga Connect Box is DOCSIS-compliant for European and North American
plants with the following features:
Speed: up to 32 times faster than DOCSIS 2.0 cable modems.
Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections;
both can be used simultaneously.
Flexibility: provides two independent lines of telephone service as well as high
speed data.
Compatibility:
 DData services: DOCSIS 3.1 compliant and backward-compatible with
DOCSIS 3.0 or 2.0; supports tiered data services (if offered by your
service provider).
 Telephony services: PacketCable™ and EuroPacketCable™ 1.5 and 2.0
compliant.
The Giga Connect Box provides:
2.4 GHz radio and 5 GHz radio for wireless 802.11a/b/g/n/ac connectivity.
Four Ethernet ports for connections to non-wireless devices.
Up to two lines of telephone service.
DOCSIS 3.1 compliant.
What's in the box
Make sure you have the following items before proceeding. Call your service provider
for assistance if anything is missing.
Giga Connect Box
External AC Power Adapter and Power Cord
Ethernet Cable
End User License Agreement
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Manual Giga Connect Box
System requirements
Die Giga Connect Box funktioniert mit den meisten Computern. Nachfolgend werden
The Giga Connect Box Giga Connect Box operates with most computers. The
following describes requirements for each operating system; see the documentation
for your system for details on enabling and configuring networking.
To use the Giga Connect Box, you need DOCSIS high-speed Internet service from
your service provider. Telephone service requires that the service provider has
PacketCable support.
Recommended hardware
The following hardware configuration is recommended. Computers not meeting this
configuration can still work with the Giga Connect Box, but may not be able to make
maximum use of Giga Connect Box throughput.
CPU: P4, 3GHz or faster
RAM: 1GB or greater
Hard drive: 7200 RPM or faster
Ethernet: Gig-E (1000BaseT)
Windows
Windows Vista, Windows 7, Windows 8, Windows 10, or Android OS (for mobile
devices). A supported Ethernet or wireless LAN connection must be available.
macOS
System 7.5 to Mac OS 9.2 (Open Transport recommended), macOS X, or iOS (for
mobile devices). A supported Ethernet or wireless LAN connection must be available.
Linux/Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported
Ethernet or wireless LAN connection must be available.

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Manual Giga Connect Box
About this manual
This manual covers the Giga Connect Box. The manufacturer’s model number is on
the label affixed to the Giga Connect Box.
1. Model Number
2. Security Label
What about security?
Having a high-speed, always-on connection to the Internet requires a certain amount
of responsibility to other Internet users — including the need to maintain a reasonably
secure system. While no system is 100% secure, you can use the following tips to
enhance your system's security:
Keep the operating system of your computer updated with the latest security
patches. Run the system update utility at least weekly.
Keep your email program updated with the latest security patches. In addition,
avoid opening email containing attachments, or opening files sent through chat
rooms, whenever possible.
Install a virus checker and keep it updated.
Avoid providing web or file-sharing services over your Giga Connect Box. Besides
certain vulnerability problems, most service providers prohibit running servers on
consumer-level accounts and may suspend your account for violating your terms
of service.
Use the service provider’s mail servers for sending email.

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Avoid using proxy software unless you are certain that it is not open for abuse
by other Internet users (some are shipped open by default). Criminals can take
advantage of open proxies to hide their identity when breaking into other
computers or sending spam. If you have an open proxy, your service provider may
suspend your account to protect the rest of the network.
The Giga Connect Box ships with wireless LAN security set by default (for the
same reasons that you should run only secured proxies). See the security label on
your product for the factory security settings. If you need to modify the default
wireless security settings, see Configure your wireless connection (page 20)
Ethernet or wireless?
There are two ways to connect your computer (or other equipment) to the Giga
onnect Box. The following will help you decide which is best for you:
Ethernet
Ethernet is a standard method of connecting two or more computers into a Local
Area Network (LAN). You can use the Ethernet connection if your computer has
built-in Ethernet hardware.
Note: To connect more than four computers to the Giga Connect Box through the
Ethernet ports, you need an Ethernet hub (available at computer retailers).
The Giga Connect Box package comes with one 4-foot (1.2m) Ethernet cable (the
connectors look like wide telephone connectors); you can purchase more cables if
necessary at a computer retailer.

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Manual Giga Connect Box
Wireless
Wireless access lets you connect additional (wireless-capable) devices to Giga
Connect Box. The 802.11 wireless LAN standard allows one or more computers to
access the Giga Connect Box using a wireless (radio) signal. These connections are in
addition to the connections supported via Ethernet.
Note: You can use the wireless connection if your computer has a built-in or
aftermarket plug-in wireless adapter. To learn more about which wireless hardware
works best with your computer, see your computer dealer.
Both
If you have two or more computers, you can use Ethernet for up to four devices and
wireless for the others. To connect five or more computers to the Ethernet ports, you
will need an Ethernet hub (available at computer retailers.)

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Manual Giga Connect Box
INSTALL AND CONNECT YOUR
GIGA CONNECT BOX
Before you start, make sure that:
You have contacted your service provider and verified that they provide data and
telephone service using standard DOCSIS technology.
You have all the Items you need (page 10).
Cable, phone, and power outlets are available near the computer. If a cable outlet
is not conveniently located, your service provider can install a new one.
If you have ordered service, your service provider should configure the Giga Connect
Box automatically. You need only follow the instructions in this section to install and
connect the Giga Connect Box.
Front panel
The front of the Giga Connect Box has
the following indicators.
1. LED ring:
Indicates device power and status.
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Rear panel
The rear of the Giga Connect Box has the following connectors and controls.
1. WPS button: Begins associating the Giga Connect Box with a wireless device.
2. Ethernet (1 - 4): Connectors for use with a computer LAN port.
3. Tel (1 - 2): Connectors for the phone lines.
4. Reset button: Resets the Giga Connect Box
as if you power cycled the device.
Use a pointed non-metallic object
to press this button.
5. Cable: Connector for
the coaxial cable.
6. Power switch: Power
on/off switch.
7. Power: Connector for
the power cord.

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Manual Giga Connect Box
Choose an installation location
There are a number of factors to consider when choosing a location to install your
Giga Connect Box:
Is an AC outlet available nearby? For best results, the outlet should not be
switched and should be close enough to the Giga Connect Box that extension
cords are not required.
Is a cable jack available? For best performance, keep the number of splitters
between the jack and cable drop to a minimum. Each splitter attenuates
(reduces) the signal available to the Giga Connect Box. A large number of
splitters can slow down the Internet connection and even affect your telephone
service.
Can you easily run cables between the Giga Connect Box’s location and the
phones?
If you are connecting devices to the Ethernet ports, can you easily run cables
between the Giga Connect Box’s location and those devices?
If you want to install the Giga Connect Box on a desktop, is there enough space on
either side to keep the vents clear? Blocking the vents may cause overheating.
How close are your wireless devices? The Giga Connect Box wireless connection
range is typically 100–200 feet (30m–65m). A number of factors can affect
connection range, as described below.
Position the Giga Connect Box so that:
it stands vertically on its base (do not lay it flat on its side.)
air flows freely around it.
the back faces the nearest wall.
it will not fall to the floor if bumped or moved.
the ventilation holes on the sides of the unit are not blocked.

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Factors that affect wireless range
A number of factors can affect the usable range for wireless connections.
Increases range Adding a wireless extender to the network
Decreases range
Metal or concrete walls between the Giga Connect
Box and other devices
Large metal appliances, aquariums, or metal cabinets
between the Giga Connect Box and other devices
Interference and RF noise (2.4 GHz wireless phones,
microwave ovens, or other wireless networks)
Note: Set the transmit power level to High to increase the range. Set it to Medium or
Low to decrease the range proportionately.
Note: You may decide to decrease the range of your wireless network, as long as the
decreased range is sufficient for your needs. By limiting your network’s range, you
reduce interference with other networks and make it harder for unwanted users to
find and connect to your network.
Connect the Giga Connect Box
Warning:
Risk of injury or equipment damage.
Connecting the Giga Connect Box to the home’s existing telephone wiring should only
be performed by a professional installer. Physical connections to the previous
telephone provider must be removed and the wiring must be checked; there must
not be any voltage. Cancellation of telephone service is not adequate. Failure to do so
may result in loss of service or permanent damage to the Giga Connect Box.

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Follow these steps to connect and turn on your Giga Connect Box:
Connect one end of the coax cable to the cable outlet or splitter, and the other
end to the Giga Connect Box’s Cable connector. Tighten the connections by
hand, then tighten an additional 1/8 turn with a wrench.
Note: For best performance, use high-quality coax cable and minimize or
eliminate splitters between the cable jack and the Giga Connect Box.
Insert the plug from the power cord into the Power connector on the back of
the Giga Connect Box and insert the power cord into a convenient AC outlet.
Note: Use only the external AC power adapter (if provided) and power cord
included with the equipment.
The LED ring on the Giga Connect Box lights up, then pulses white and green
before appearing solid white. Refer to the LED tables shown in LED patterns on
the Giga Connect Box (page 24). See Troubleshooting if the LED ring does
not light up.
Connect one end of the Ethernet cable to any Ethernet port on the back of
the Giga Connect Box, and the other end to the Ethernet port on a computer,
Ethernet hub, or broadband router.
Note: If you are connecting to a computer, use the Ethernet cable included in
the Giga Connect Box package.
Connect one end of the telephone cable to the telephone port on the back of
the Giga Connect Box. Connect the other end to the telephone.
Move the power switch to the ON position.
1
2
3
4
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Configure your wireless connection
The Giga Connect Box ships with wireless LAN security enabled by default. See the
security label on your product for the factory security settings.
Note: You must set up your computer and other client devices to work with the
security settings on the Giga Connect Box. Refer to the documentation for your
client device for instructions on setting security. On most computer systems you only
need to select the network name (SSID) device and enter the encryption key. If your
computer or client device supports WiFi Alliance WPS (Wireless Protected Setup),
activate WPS on your computer or client device and the Giga Connect Box
simultaneously to easily set up your system security.
1. Model number
2. Security label
If you need to modify the Giga Connect Box's default wireless security settings, or if
you want to configure any other wireless LAN settings, refer to the following
instructions.