Hughes Network Systems HN9000 User manual

HN9000 Satellite Modem
Installation Guide
1037576-0001
Revision E
December 19, 2008

Copyright © 2008 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC.
No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of
the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained
herein. The information in this document is subject to change without notice. Hughes Network Systems,
LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, HughesNet, and SPACEWAY are trademarks of Hughes Network
Systems, LLC. All other trademarks are the property of their respective owners. This product is
compatible with the Hughes SPACEWAY system.

Contents
Understanding safety alert messages...............................................................................xiii
Messages concerning personal injury...................................................................................................xiii
Messages concerning property damage................................................................................................xiii
Safety symbols......................................................................................................................................xiii
Scope and audience.............................................................................................................xv
Chapter 1: Satellite modem overview...........................................................1
Supported congurations.........................................................................................................................2
Satellite modem specications.................................................................................................................4
Chapter 2: Preparing for installation.............................................................5
Installation summary................................................................................................................................6
Installation checklist.................................................................................................................................8
Conducting a site survey..........................................................................................................................9
Instructions for other terminal components..............................................................................................9
Power supply information......................................................................................................................10
Primary tools and equipment needed for installation.............................................................................11
Additional equipment ............................................................................................................................11
Use a surge protector..................................................................................................................12
Requirements for IFL cables, connectors, and ground blocks...................................................12
A hub may be required...............................................................................................................12
Computer requirements..........................................................................................................................12
Conguring the installer laptop IP address............................................................................................13
Conguring a link-local IP address on the installer laptop........................................................14
Conguring an alternate IP address on the installer laptop........................................................15
Chapter 3: Installing the satellite modem....................................................17
Selecting the modem location................................................................................................................18
Modem operating position.....................................................................................................................18
Powering up the modem.........................................................................................................................18
Connecting the installer laptop to the modem........................................................................................19
Entering the installation parameters ......................................................................................................20
Chapter 4: Installing outdoor equipment and antenna pointing...............27
Installing the IFL cables.........................................................................................................................28
Routing and connecting the IFL cables......................................................................................28
IFL grounding requirement............................................................................................28
Labeling the IFL cables..................................................................................................29
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Connecting the IFL cables to the modem.......................................................................29
Pointing the antenna...............................................................................................................................30
Chapter 5: Commissioning the satellite modem.........................................31
Prerequisites for commissioning............................................................................................................32
Monitoring the commissioning process ................................................................................................32
Implementation of second IP address.........................................................................................34
Commissioning and installation reference information.............................................................35
Commissioning activities and progress messages..........................................................35
Registration error messages............................................................................................36
Terminal Info parameters...............................................................................................38
Troubleshooting installation problems...................................................................................................40
Chapter 6: Validating the installation..........................................................41
A quick look at the validation procedure...............................................................................................42
Prerequisites...........................................................................................................................................42
Accessing the OVT................................................................................................................................43
Chapter 7: Activating the HughesNet service............................................51
Service activation prerequisites..............................................................................................................52
Connecting the satellite modem to the customer’s computer.................................................................52
Activation procedure..............................................................................................................................54
Chapter 8: Completing the installation........................................................63
Printing the System Information page....................................................................................................64
Creating a shortcut to the System Control Center .................................................................................64
Installation and activation complete.......................................................................................................64
Chapter 9: System Control Center...............................................................65
Accessing the System Control Center....................................................................................................66
Creating a shortcut to the System Control Center......................................................................66
System Control Center home page.........................................................................................................66
Text links....................................................................................................................................67
Common features on System Control Center screens............................................................................68
Button links................................................................................................................................69
System Status button......................................................................................................70
Links in left panel.......................................................................................................................71
Icon to access Advanced Pages..................................................................................................71
Status and information screens...................................................................................................71
State codes on status and information screens...............................................................72
Red ag indicator...........................................................................................................73
System Status page.................................................................................................................................73
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Typical values for System Status parameters.............................................................................74
Red ags on System Status page................................................................................................76
Reception Information page...................................................................................................................77
Typical values for Reception Information parameters...............................................................78
Red ags on Reception Information page..................................................................................78
Transmission Information page..............................................................................................................80
Typical values for Transmission Information parameters..........................................................80
Red ags on Transmission Information page.............................................................................81
Terminal Status page..............................................................................................................................81
Typical values for Terminal Status parameters..........................................................................83
System Information page........................................................................................................................84
Typical values for System Information parameters....................................................................85
State codes..............................................................................................................................................88
Viewing the state codes list........................................................................................................91
Connectivity Test page...........................................................................................................................92
Chapter 10: LEDs..........................................................................................95
Front panel LEDs...................................................................................................................................96
LAN port LEDs......................................................................................................................................97
Chapter 11: Troubleshooting........................................................................99
Rescue switch.......................................................................................................................................100
Cannot access the System Control Center............................................................................................100
Testing connectivity to the satellite......................................................................................................100
Chapter 12: Advanced Pages......................................................................103
Accessing the Advanced Pages............................................................................................................104
Expanding and collapsing menus.........................................................................................................105
Opening the Installation sub-menu.......................................................................................................105
Appendix A: Computer settings.................................................................107
Understanding the modem address and computer address ..................................................................107
If you don't know the modem’s public IP address…...............................................................108
Conguring a computer to use DHCP.................................................................................................109
Conguring Windows Vista to use DHCP...............................................................................109
Conguring Windows XP to use DHCP..................................................................................111
Conguring Windows 2000 to use DHCP...............................................................................113
Conguring a Mac computer to use DHCP.............................................................................115
Conguring a computer for a public IP address...................................................................................117
Conguring Windows Vista – Public IP address.....................................................................117
Conguring Windows XP – Public IP address........................................................................119
Conguring Windows 2000 – Public IP address.....................................................................121
Conguring a Mac computer – Public IP address....................................................................123
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Contents

Conguring proxy settings...................................................................................................................125
Conguring Internet Explorer to not use a proxy server..........................................................125
Conguring Netscape to not use a proxy server .....................................................................126
Appendix B: Conformance with standards and directives......................129
Electromagnetic interference (EMI).....................................................................................................129
FCC Part 15..............................................................................................................................129
Canada Class B warning...........................................................................................................130
Operational and safety requirements for Canada.................................................................................130
Repairs in Canada.....................................................................................................................130
Appendix C: Acronyms used in this guide................................................131
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Contents

Table of Figures
Figure 1: HN9000 satellite modem..................................................................................................................................1
Figure 2: Single-host conguration..................................................................................................................................2
Figure 3: Multiple-host conguration in an Ethernet wired LAN...................................................................................3
Figure 4: Private network conguration..........................................................................................................................3
Figure 5: Satellite modem installation summary..............................................................................................................7
Figure 6: Power supply for the HN9000 satellite modem .............................................................................................10
Figure 7: Internet Protocol Properties dialog.................................................................................................................15
Figure 8: Settings for link-local and alternate addresses on the laptop..........................................................................16
Figure 9: HN9000 in vertical position............................................................................................................................18
Figure 10: Powering up the modem...............................................................................................................................19
Figure 11: Connecting the installer’s laptop computer to the modem...........................................................................20
Figure 12: System Control Center home page...............................................................................................................21
Figure 13: Icon for opening Advanced Pages................................................................................................................21
Figure 14: Installation Parameters screen......................................................................................................................22
Figure 15: Fields where latitude and longitude are entered...........................................................................................23
Figure 16: Example of a GPS receiver display..............................................................................................................24
Figure 17: State code displayed below latitude and longitude elds.............................................................................24
Figure 18: Terminal Pointing Info screen.......................................................................................................................25
Figure 19: In-line connection of the DAPT ...................................................................................................................28
Figure 20: Connecting the transmit and receive cables..................................................................................................29
Figure 21: Terminal Initialization Sequence in progress................................................................................................33
Figure 22: Terminal Initialization Sequence complete ..................................................................................................34
Figure 23: Latest values compared to target values (partial screen)..............................................................................42
Figure 24: Validate link on System Control Center page...............................................................................................44
Figure 25: Installation Portal, installer login screen.......................................................................................................45
Figure 26: Installation Portal Welcome screen...............................................................................................................46
Figure 27: Data Collection screen..................................................................................................................................47
Figure 28: Site and installer ID information..................................................................................................................48
Figure 29: OVT screen comparing latest and target values...........................................................................................49
Figure 30: Terminal Initialization Sequence screen (top part).......................................................................................52
Figure 31: Activate link indicating modem is ready for service activation...................................................................53
Figure 32: Connecting Ethernet cable to customer’s computer or other device............................................................54
Figure 33: Activate link on the System Control Center home page...............................................................................55
Figure 34: Subscriber agreement....................................................................................................................................56
Figure 35: Subscriber agreement with SAN and PIN elds..........................................................................................56
Figure 36: Welcome screen............................................................................................................................................57
Figure 37: Downloading Software screen......................................................................................................................58
Figure 38: Computer veried screen..............................................................................................................................59
Figure 39: Congure Software (HughesNet Tools) screen............................................................................................59
Figure 40: Implement Public IP? screen........................................................................................................................60
Figure 41: Activation Complete screen..........................................................................................................................61
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Figure 42: Icon for creating shortcut..............................................................................................................................66
Figure 43: System Control Center home page...............................................................................................................67
Figure 44: Common features on System Control Center screens..................................................................................69
Figure 45: System Control Center button links..............................................................................................................69
Figure 46: Icon for accessing the Advanced Pages........................................................................................................71
Figure 47: Format of status and information screens.....................................................................................................72
Figure 48: Example of a state code................................................................................................................................72
Figure 49: Red ag problem indicator...........................................................................................................................73
Figure 50: System Status page.......................................................................................................................................74
Figure 51: Reception Information page..........................................................................................................................77
Figure 52: Transmission Information page....................................................................................................................80
Figure 53: Terminal Status page (top part).....................................................................................................................85
Figure 54: System Information page (top part)..............................................................................................................85
Figure 55: Examples of state codes................................................................................................................................88
Figure 56: Terminal Connectivity Test page..................................................................................................................92
Figure 57: Front panel LEDs on the HN9000 modem...................................................................................................96
Figure 58: LAN port LEDs............................................................................................................................................97
Figure 59: Satellite loopback connectivity test............................................................................................................101
Figure 60: Terminal Connectivity Test page................................................................................................................101
Figure 61: Connectivity Test results page....................................................................................................................102
Figure 62: Icon for accessing Advanced Pages............................................................................................................104
Figure 63: Advanced Pages example showing the Advanced menu............................................................................105
Figure 64: Example of Addressing parameters showing available private IP addresses.............................................108
Figure 65: Example of Addressing parameters showing one available public IP address...........................................108
Figure 66: Network connections – Windows Vista......................................................................................................110
Figure 67: Local Area Connection Properties – Windows Vista..................................................................................110
Figure 68: Internet Protocol Properties – Windows Vista............................................................................................111
Figure 69: Network connections – Windows XP.........................................................................................................112
Figure 70: Local Area Connection Properties – Windows XP.....................................................................................112
Figure 71: Internet Protocol Properties – Windows XP...............................................................................................113
Figure 72: Accessing Local Area Connection Properties – Windows 2000................................................................122
Figure 73: Local Area Connection Properties Dialog – Windows 2000......................................................................122
Figure 74: Internet Protocol Properties – Windows 2000............................................................................................123
Figure 75: Mac System Preferences menu...................................................................................................................116
Figure 76: Mac Network screen...................................................................................................................................122
Figure 77: Select DHCP from the congure drop-down menu....................................................................................117
Figure 78: Network connections – Windows Vista......................................................................................................118
Figure 79: Local Area Connection Properties – Windows Vista..................................................................................118
Figure 80: Internet Protocol Properties – Windows Vista............................................................................................119
Figure 81: Accessing Local Area Connection Properties – Windows XP...................................................................120
Figure 82: Local Area Connection Properties Dialog – Windows XP.........................................................................120
Figure 83: Internet Protocol Properties – Windows XP...............................................................................................121
Figure 84: Accessing Local Area Connection Properties – Windows 2000................................................................122
Figure 85: Local Area Connection Properties Dialog – Windows 2000......................................................................122
Figure 86: Internet Protocol Properties – Windows 2000............................................................................................123
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Table of Figures

Figure 87: Mac System Preferences menu...................................................................................................................124
Figure 88: Mac Network screen...................................................................................................................................124
Figure 89: Select Manually from the congure drop-down menu...............................................................................125
Figure 90: LAN settings – Internet Explorer................................................................................................................126
Figure 91: Proxy settings in Netscape Preferences window .......................................................................................126
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Table of Figures

Table ofTables
Table 1: Specications for the HN9000 satellite modem ................................................................................................4
Table 2: Related installation documents...........................................................................................................................9
Table 3: Power supply specications for the HN9000 satellite modem........................................................................10
Table 4: Commissioning progress messages..................................................................................................................35
Table 5: Reasons for registration errors and corrective actions.....................................................................................36
Table 6: Parameters in Terminal Info section (appears on two installation screens).....................................................38
Table 7: Guidelines for installation troubleshooting......................................................................................................40
Table 8: Button links on System Control Center screens...............................................................................................69
Table 9: Meaning of System Status button colors..........................................................................................................70
Table 10: System Status parameters – typical values and range....................................................................................74
Table 11: Explanation of red ags on System Status page.............................................................................................76
Table 12: Reception Information parameters – typical values and range......................................................................78
Table 13: Explanation of red ags on Reception Information page...............................................................................79
Table 14: Transmission Information parameters – typical values and range.................................................................80
Table 15: Terminal Status parameters – typical values and range..................................................................................83
Table 16: System Information parameters – typical values and range...........................................................................86
Table 17: State codes......................................................................................................................................................88
Table 18: Front panel LED indications..........................................................................................................................96
Table 19: HN9000 standards compliance.....................................................................................................................129
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Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and tell you how to avoid them.
These messages are identied by the signal words DANGER, WARNING, CAUTION, or
NOTICE, as illustrated below. To avoid possible property damage, personal injury, or in some
cases possible death, read and comply with all safety alert messages.
Messages concerning personal injury
The signal words DANGER, WARNING, and CAUTION indicate hazards that could result in
personal injury or in some cases death, as explained below. Each of these signal words indicates
the severity of the potential hazard.
DANGER indicates a potentially hazardous situation which, if not avoided, will result in death
or serious injury.
WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
CAUTION indicates a potentially hazardous situation which, if not avoided, could result in
minor or moderate injury.
Messages concerning property damage
NOTICE is used for messages concerning possible property damage, product damage or
malfunction, data loss, or other unwanted results—but not personal injury.
Safety symbols
The generic safety alert symbol calls attention to a potential personal injury hazard. It
appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal
word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate
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a specic type of hazard (for example, re or electric shock). If other hazard symbols are used
in this document they are identied in this section.
Additional symbols
This document uses this symbol to indicate a safety alert message that concerns a potential
electric shock hazard.
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Scope and audience
This installation guide explains how to install, commission, activate, and troubleshoot the Hughes
HN9000 satellite modem. It also contains certain reference information concerning operation
of the satellite modem.
This guide is written primarily for professional installers. It may also be useful for:
• Trainers who train installers
• Call center operators who respond to customers’ calls
This guide is written for satellite modem installations in the United States and Canada.
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Chapter
1
Satellite modem overview
The HN9000 satellite modem connects to the Internet or an intranet by satellite
and provides Internet or intranet service to a single host, typically a computer,
Topics:
•Supported configurations or to multiple hosts on a LAN. A host may be a computer using Windows or
other supported operating system.
•Satellite modem specifications
The modem is a self-hosted unit, meaning that it does not depend on a computer
to establish and maintain the Internet or intranet connection. However, the
modem must be connected to a properly aligned satellite antenna. The modem
has an Ethernet port so it can be connected to a computer or to an Ethernet LAN.
Figure 1: HN9000 satellite modem
Note: Acronyms used in this installation guide are identied in Acronyms
used in this guide on page 131.
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Supported configurations
This section shows examples of supported congurations using the HN9000 satellite modem.
The satellite modem may be used in a single-host conguration or multiple-host conguration.
In a single-host conguration, the satellite modem is directly connected to the host (a computer),
as shown in Figure 2: Single-host conguration on page 2. The Hughes Internet Gateway is
a Hughes-operated satellite station that provides a connection between the Internet and the
satellite. The gateway routes data to and from the Internet and to and from the satellite, which
in turn beams a signal down to the satellite modem to provide Internet connectivity.
Figure 2: Single-host configuration
In a multiple-host conguration, the hosts on the LAN share satellite Internet or intranet
connectivity through an Ethernet hub, router, or wireless base station. The satellite modem is
connected to the hub, router, or wireless base station, as shown in Figure 3: Multiple-host
conguration in an Ethernet wired LAN on page 3.
Note: The customer must provide and congure hub, router, or wireless base station
equipment.
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Satellite modem overviewChapter 1

Figure 3: Multiple-host configuration in an Ethernet wired LAN
Figure 4: Private network conguration on page 3 shows a private network using two satellite
modems at two locations. The thick broken line shows how the network connects a PC at one
location and to a PC at a second location. This conguration requires two antennas—one at each
location. The Hughes Internet Gateway connection is optional and is based upon the network
design for the customer private network. Typically this type of conguration is used only in
enterprise (business) environments.
Figure 4: Private network configuration
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Chapter 1Satellite modem overview

Satellite modem specifications
Table 1: Specifications for the HN9000 satellite modem
1.6 lb (0.73 kg)Weight
2.4 inch (6.1 cm)Width
7.8 inch (19.8 cm)Height
9.0 inch (22.9 cm)Depth
5 to 40º C (Above 5000 ft altitude, the maximum
temperature is reduced by 1º C per 1000 ft.)
Safe operating temperature range
5% to 95% non-condensingSafe operating humidity range
Up to 10,000 ftSafe altitude
ConvectionCooling method
TCP/IP (Transmission Control Protocol / Internet
Protocol) protocol suite
Protocol support
One Ethernet port supporting 10BaseT or 100BaseT
operation, RJ-45-switched
Interface ports
See Power supply information on page 10.Power supplies and power requirements
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Satellite modem overviewChapter 1