
Q: Abnormal conditions occurred - like the splash screen or spots when using
the monitor.
A: 1. It is caused by an insucient power supply. Monitor required large power support.
Please use the attached genuine cable provided to power the monitor.
2. If use the mobile power bank to power the monitor, please conrm whether the mobile
power bank is a PD power bank that has reached 30W or more. Please contact us if you
need a power bank.
3. If the resolutions above do not work, please try another computer device. If it failed,
please contact us for the replacement of the cable.
Q: The monitor fails to start and the screen is blank.
A: 1. Please TURN ON the power supply.
2. Please check whether the connection is correct. Please unplug the cable and reconnect.
Please use the genuine cable and the power adapter.
Note: Most Samsung mobile phones can not power for the monitor, please power the
monitor with an additional power adapter.
3 . Please contact us if the troubleshooting above does not help.
Q:The display is TURN-ON, shows "NO SIGNAL" or "POWER SAVING".
A: 1. Please check if the mobile phone supports USB3.1. /Thunderbolt 3. When you are
using Type-C to Type-C to connect the monitor and the mobile phone. An HDMI adapter is
required to transfer the signal if your mobile phone does not support USB3.1. /Thunder-
bolt 3.
2. Please check whether the connection is correct. Please use the genuine cable provided.
3. Please try another computer . If it failed, please contact us for the replacement of the
cable.
Q: The monitor is constantly restarting.
A: 1. It is caused by an insucient power supply. Monitor required large power support.
Please use the attached genuine cable provided to power the monitor.
2. If use the mobile power bank to power the monitor, please conrm whether the mobile
power bank is a PD power bank that has reached 30W or more. Please contact us if you
need a power bank.
3. If the resolutions above do not work, please try another computer device. If it failed,
please contact us for the replacement of the cable.
Chapter 07
Service Support
Dear Customer,
Thank you for purchasing the Portable USB Monitor!
We oer 100% money back guarantee in 30 days and 90 days replacement, 12 month warranty for
any issue, professional tech support to ensure no-worry service.
Product
Received
Satised keep in touch if you have
any question
Quality Problem Contact us for free
replacement or refund
Not
Satised
Do Not Like It Contact us for free
replacement or refund
User Manual
Problem
Contact us for
instructions
Missing
Accessories
Package Damaged
Contact us to get
them for free
Contact us for
compensation