
Chapter 06
Q&A
1.Q:Abnormalconditionsoccurred-likethesplashscreenorspotswhen
usingthemonitor.
A: 1.Thissituationisgenerallycausedbyinsucientvoltage;Pleasecheckwhetherthe
factory-packedcablesareused,andthencheckwhetheranexternalPDpowersupply
isused.Thepowerconsumptionof4Kmonitorisrelativelylarger,andanexternalPD
powersupplyisrequired.
2.Q: The LED on the monitor turned green but the screen turned black
A:
1.Thissituationisgenerallycausedbyinsucientvoltage;Pleasecheckwhetherthe
factory-packedcablesareused,andthencheckwhetheranexternalPDpowersupply
isused.Thepowerconsumptionof4Kmonitorisrelativelylarger,andanexternalPD
powersupplyisrequired.
2.Iftheresolutionsabovedonotwork,pleasetryanothercomputerdevice.Ifit
failed,pleasecontactusforthereplacementofthecable.
3.Q: Use a C-C cable to connect the monitor to the device, the monitor will
icker
A: This is caused by insucient power supply. The display needs a larger current because
the monitor is 4K. Please use the C-C cable connect the PD port on the monitor to the
power head and plug it into a power outlet, make sure the monitor get enough power
supply to work correctly.
4.Q: When connected to my Surface laptop, the monitor "NO SINGAL" and
"POWER SAVING"
A:
1)If your Surface laptop is mini DP port , you need a mini DP to HD adapter . If you need,
2)If your Surface laptop is Type-c port but doesn’t support the Thunderbolt 3, you need a
Type-c to HD adapter. If you need, please contact us via
5.Q:MyphoneisaGooglebrand,butIcannotconnectitdirectlytothe
display?
A: SomeGooglephonescannotbeconnecteddirectlytothedisplay.
ThemobilephoneinterfaceneedstosupportUSB3.1inordertoconnectdirectlyto
thedisplay.
Pleaseconrmifyourmobilephonesupportsit.Ifnot,youneedtopurchasethe"IOS/
AndriodtoHDTV"cable.Ifyouneed,youcantellusandwewillsendittoyou.
6.Q:Why can't the settings be saved when the monitor is turned on again?
A:This is caused by insucient power supply,need large current to make the display
work properly, please use C-C cable connect the PD port on the monitor to power
charger and plug it into outlet.
7.Q:The monitor is constantly restarting.
A:
1. It is caused by an insucient power supply. Monitor required large power
support. Please use the attached genuine cable provided to power the
monitor.
2. If use the mobile power bank to power the monitor, please conrm whether
the mobile power bank is a PD power bank that has reached 30W or more.
Please contact us if you need a power bank.
3. If the resolutions above do not work, please try another computer device. If
it failed, please contact us for the replacement of the cable