UTC Fire and Security TruVision DVR 11 User manual

TruVision DVR 11 User
Manual
P/N 1072595A-EN • REV 1.0 • ISS 11DEC12

Copyright
©
2012 UTC Fire & Security Americas Corporation, Inc.
Interlogix is part of UTC Climate Controls & Security, a unit of United
Technologies
Corporation. All rights reserved
Trademarks and patents
Th
e TruVision name and logo are trademarks of UTC Fire & Security.
Other trade names used in this document may be trademarks or registered
trademarks of the manufacturers or vendors of the
respective products.
Manufacturer
UTC Fire & Security Americas Corporation, Inc.
2955 Red Hill Avenue, Costa Mesa, CA 92626
-5923, USA
Authorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, The Netherlands
Cer
tification
N4131
FCC compliance
Class B:
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. T
his equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications.
There is no guarantee that interference will not occur in a
particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the follow
ing measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
European Union
directives
12004/108/EC (EMC directive):
Hereby, UTC Fire & Security declares that
this device is in compliance
or with the essential requirements and other
relevant provisions of Directive
2004/108/EC.
2002/96/EC (WEEE directive): Products marked with this symbol cannot be
disposed of as unsorted municipal waste in the European Union. For proper
recycling, return this product to your local supplier upon the purchase of
equivalent new equ
ipment, or dispose of it at designated collection points.
For more information see: www.recyclethis.info.
2006/66/EC (battery directive):
This product contains a battery that cannot
be disposed of as unsorted municipal waste in the European Union. See
the
product documentation for specific battery information. The battery is
marked with this symbol, which may include lettering to indicate cadmium
(Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to
your supplier or to a designat
ed collection point. For more information see:
www.recyclethis.info.
Contact information
For contact information
, see www.utcfireandsecurity.com or
www.utcfssecurityproducts.eu

TruVision DVR 11 User Manual i
Content
Chapter 1 Product introduction 1
Product overview 1
Chapter 2 Installation 3
Installation environment 3
Unpacking the TVR 11 and its accessories 3
Back panel 4
Monitor connections 5
Loop through 6
Audio inputs and output 6
RS-485 port 6
RS-232 port 6
PTZ dome camera set up 6
Connecting a KTD-405 keypad and dome camera to the
TVR 11 11
Brackets 12
Chapter 3 Getting started 13
Turning on and off the DVR 13
Using the setup wizard 14
Chapter 4 Recording 17
Initializing the recording settings 17
Defining a recording schedule 19
Daily schedules 20
Holiday schedules 21
Motion detection schedules 21
External alarm schedules 21
Protecting recorded files 22
Configuring redundant recordings 23
Capturing text insertions 24
Chapter 5 Alarm settings 25
Description of alarm notification types 25
Setting up motion detection 25
Setting up external alarms 28
Triggering or clearing alarm outputs manually 30
Setting up system notifications 30
Detecting video loss 31
Detecting video tampering 32
Chapter 6 Network settings 33
Configuring general network settings 33
Configuring PPPoE 34

ii TruVision DVR 11 User Manual
Configuring DDNS 35
Configuring an NTP server 36
Configuring e-mail 36
Configuring SNMP 37
Configuring a remote alarm host 38
Configuring multicast 38
Configuring the server and HTTP ports 38
Configuring the RTSP service port 39
Checking network status 39
Exporting network packet data 40
Chapter 7 HDD management 41
Initializing HDDs 41
Setting the HDD quota 41
Setting the HDD property 42
Checking HDD status 42
Configuring HDD alarms 43
Checking the S.M.A.R.T. information 43
Chapter 8 Operating instructions 45
Controlling the TVR 11 45
Using the front panel 45
Using the mouse 47
Using the IR remote control 48
Menu overview 51
Chapter 9 Live view 55
Description of live view 55
Video output 56
Controlling live view 56
Single and multiview display formats 57
Sequencing cameras 58
Accessing frequently used commands 59
Configuring live view 61
Configuring time and date 63
General settings 64
V-stream encoding 67
Chapter 10 Controlling a PTZ camera 69
Configuring PTZ settings 69
Calling up presets, tours and shadow tours 70
Setting and calling up presets 71
Setting and calling up preset tours 73
Setting and calling up a shadow tour 75
Chapter 11 Playing back a recording 77
Overview of the playback window 77
Instant playback 79

TruVision DVR 11 User Manual iii
All-day playback 80
Searching recorded video 81
Playing back recordings by time and video type 82
Playing back recordings by event 83
Slideshow of snapshots 84
Playing back recordings from the system log 84
Motion search 86
Playing back frame-by-frame 87
Digital zoom in playback 87
Chapter 12 Archiving recorded files 89
Archiving files 89
Creating and archiving video clips 91
Archiving snapshots 92
Managing backup devices 93
Playing back archived files on a PC 93
Chapter 13 DVR management 95
Configuring the RS-232 port 95
Updating system firmware 96
Restoring default settings 96
Viewing system information 97
Searching system logs for events 98
Chapter 14 Camera settings 101
Configuring the OSD settings 101
Setting up privacy masking 102
Adjusting video image settings 103
Chapter 15 User management 105
Adding a new user 105
Customizing a user’s access privileges 106
Deleting a user 108
Modifying a user 108
Changing the Admin password 108
Chapter 16 Using the web browser 109
Windows Vista and 7 users 109
Accessing the web browser 110
Web browser overview 110
Using the web browser to configure the device 112
Searching and playing back recorded video 113
Searching for event logs 115
Controlling a PTZ dome camera in the web browser 115
Capturing text insertions 116

iv TruVision DVR 11 User Manual
Appendix A Specifications 119
Appendix B PTZ protocols 121
Appendix C KTD-405 keypad 123
Supported firmware 123
Wiring the keypad 123
Setting up the keypad to work with the TVR 11 124
Operating the keypad 126
Appendix D Maximum pre-recording times 131
Appendix E Supported PTZ commands 133
Appendix F Default menu settings 135
Glossary 143
Index 145

TruVision DVR 11 User Manual 1
Chapter 1
Product introduction
Product overview
This is the TruVision DVR 11(TVR 11) User Manual for models:
Table 1: Product codes
Americas
Description
TVR
-1108-1T TruVision DVR 11, H.264, 8 ch, 1 TB Storage
TVR
-1108-2T TruVision DVR 11, H.264, 8 ch, 2 TB Storage
TVR
-1116-2T TruVision DVR 11, H.264, 16 ch, 2 TB Storage
TVR
-1116-4T TruVision DVR 11, H.264, 16 ch, 4 TB Storage
EMEA
TVR
-1104-500/EA TruVision DVR 11, H.264, 4 ch, 500 GB Storage
TVR
-1104-1T/EA TruVision DVR 11, H.264, 4 ch, 1 TB Storage
TVR
-1104-2T/EA TruVision DVR 11, H.264, 4 ch, 2 TB Storage
TVR
-1108-1T/EA TruVision DVR 11, H.264, 8 ch, 1 TB Storage
TVR
-1108-2T/EA TruVision DVR 11, H.264, 8 ch, 2 TB Storage
TVR
-1116-2T/EA TruVision DVR 11, H.264, 16 ch, 2 TB Storage
TVR
-1116-4T/EA TruVision DVR 11, H.264, 16 ch, 4 TB Storage
TVR
-1104D-500/EA TruVision DVR 11, H.264, 4 ch, DVD/CD, 500 GB Storage
TVR
-1104D-1T/EA TruVision DVR 11, H.264, 4 ch, DVD/CD, 1 TB Storage
TVR
-1104D-2T/EA TruVision DVR 11, H.264, 4 ch, DVD/CD, 2 TB Storage
TVR
-1108D-1T/EA TruVision DVR 11, H.264, 8 ch, DVD/CD, 1 TB Storage
TVR
-1108D-2T/EA TruVision DVR 11, H.264, 8 ch, DVD/CD, 2 TB Storage
TVR
-1116D-1T/EA TruVision DVR 11, H.264, 16 ch, DVD/CD, 1 TB Storage
TVR
-1116D-2T/EA TruVision DVR 11, H.264, 16 ch, DVD/CD, 2 TB Storage
Note: Models are shipped with the power cords for their region.
For regions not listed in Table 1 above, please contact your local supplier.

0BChapter 1: Product introduction
2 TruVision DVR 11 User Manual
The TruVision™ DVR 11 (TVR 11) is a versatile, user-friendly embedded digital
video recorder (DVR) allowing end-users to record 4, 8 or 16 analog cameras at
CIF in real time (25/30 fps), while providing integration with the UTC portfolio of
security solutions, and offering a seamless product experience within the
TruVision brand.
Its dual streaming functionality allows the user to set up different settings for
recording and streaming video in live view mode.
TruVision DVR 11 can fully integrate with the license-free TruVision Navigator
software, which is ideal for the most commercial applications. TVR 11’s easy and
intuitive-to-use web browser interface enables remote configuration and secure
viewing, searching, and playing back of video from computers connected via the
Internet.

TruVision DVR 11 User Manual 3
Chapter 2
Installation
This section describes how to install the TVR 11 unit.
Installation environment
When installing your product, consider these factors:
• Ventilation
• Temperature
• Moisture
• Chassis load
Ventilation: Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions. Ensure that the location planned for the installation
of the unit is well ventilated.
Temperature: Consider the unit’s operating temperature (-10 to +55 ºC, 14 to
131 °F) and noncondensing humidity specifications (10 to 90%) before choosing
an installation location. Extremes of heat or cold beyond the specified operating
temperature limits may reduce the life expectancy of the DVR. Do not install the
unit on top of other hot equipment. Leave 44 mm (1.75 in.) of space between
rack-mounted TruVision DVR 11 units.
Moisture: Do not use the unit near water. Moisture can damage the internal
components. To reduce the risk of fire or electric shock, do not expose this unit to
rain or moisture.
Chassis: Equipment weighing less than 15.9 kg (35 lb.) may be placed on top of
the unit.
Unpacking the TVR 11 and its accessories
When you receive the product, check the package and contents for damage, and
verify that all items are included. There is an item list included in the package. If
any of the items are damaged or missing, please contact your local supplier.

1BChapter 2: Installation
4 TruVision DVR 11 User Manual
Items shipped with the product include:
• IR (infrared) remote control
• Two AAA batteries for the remote control
• AC power cords
• USB mouse
• DVR
• Video loop through cable
• CD with software and manuals
• TruVision DVR 11 Quick Start Guide
• TruVision DVR 11 User Manual (on CD)
Back panel
Figure 1 on page 5 shows the back panel connections and describes each
connector on a typical TVR 11 digital video recorder. Details may vary for specific
models.
Before powering up the DVR, connect the cameras and a main monitor for basic
operation. Once all required connections are done, enter the relevant data in the
setup wizard (see page 14).

1BChapter 2: Installation
TruVision DVR 11 User Manual 5
Figure 1: Back panel connections (16-channel model shown)
1. Loop through for up to 16 analog cameras
(depends on DVR model).
2. Connect to a RS-232 device.
3. Connect up to four alarm input cables to
relay outputs.
4. Connect one alarm relay output.
5. Connect four audio inputs to RCA
connectors.
6. Connect up to 16 analog cameras to BNC
connectors (depends on model of DVR).
7. Connect to an optional USB device such as
a mouse, CD/DVD burner or HDD.
8. Connect one CCTV monitor (CVBS
connector).
9. Connect to a HDTV. The HDMI connection
supports both digital audio and video.
10. Connect to a VGA monitor.
11. Connect to speakers for audio output.
12. Connect to a network.
13. Connect to a RS-485 device such as a PTZ
camera or a keypad.
14. Connect to the PSU (12 VDC).
15. Power switch (on/off).
16. Connect to ground.
Monitor connections
Connect a monitor to one of the DVR’s outputs (BNC/VGA/HDMI). The DVR
provides a 1 Vp-p CVBS signal. See Figure 1 above for connecting a monitor to a
TVR 11.
The TVR 11 supports up to 1280 × 1024 / 60 Hz resolution in VGA. The monitor
resolution should be at least 800 × 600. Adjust your monitor accordingly to this
resolution.

1BChapter 2: Installation
6 TruVision DVR 11 User Manual
Loop through
You can loop through the analog cameras to equipment such as a matrix,
monitors or a second DVR. The number of loop-through BNC outputs depends
on the DVR model. See Figure 1 on page 5.
Audio inputs and output
The unit is equipped with four audio inputs and one audio output. Both the audio
output and the audio inputs are line-level.
Audio i
nput RCA jack, 315 mV, 40 kohms. Unbalanced
Audio output
RCA jack, 315mV, 600 ohms. Unbalanced
Note: Line-level audio requires amplification.
RS-485 port
There is one RS-485 port on the back panel of the DVR to connect a PTZ dome
camera or keypad. See Figure 2 for the serial pin outs.
Figure 2: RS-485 pin outs
D+: Connect to the RS-485 A connection on the
dome camera or keypad.
D-: Connect to the RS-485 B connection on the
dome camera or keypad.
RS-232 port
Use the RS-232 port to connect CBR-PB3-POS (point-of-sale) and ATM devices
to the DVR such as the UTC ProBridge accessory. See “Configuring the RS-232
port” on page 95 for more information.
PTZ dome camera set up
Use the USB mouse provided or the optional keypad for local telemetry control. If
using the TVR 11 over a network, use the web browser to control the PTZ dome
cameras or TruVision Navigator.

1BChapter 2: Installation
TruVision DVR 11 User Manual 7
See Appendix B on page121 for the supported protocols and Appendix E on
page 133 for the PTZ commands supported by each protocol.
Each PTZ camera must be set up individually. For information on configuring
PTZ dome camera settings, see Chapter 10, “Controlling a PTZ camera” on page
69.
Connecting a PTZ dome camera
See Figure 3 below for how to connect a PTZ camera to the DVR. Any PTZ
dome camera can be controlled as the DVR is doing the PTZ protocol translation.
However, this setup provides only limited dome configuration (see Appendix B on
page 121 for the list of approved PTZ protocols).
Figure 3: Connecting a PTZ dome camera to the TVR 11 for control over the network
Dome camera
TVR 11 back panel
RS-485 port
Configuring the PTZ protocols for Interlogix cameras
Before the PTZ dome cameras are assembled in their housings, set their
protocol and address DIP switches for the TVR 11. See Table 2 on page 8 for
different Interlogix PTZ dome camera settings.
If you are using PTZ dome cameras from another company, please refer to their
configuration instructions.

1BChapter 2: Installation
8 TruVision DVR 11 User Manual
Table 2: PTZ protocols for Interlogix cameras
Camera
Switch setting
TruVision Mini PTZ
12X: Indoor Dome
Protocol DIP
switches:
•RS-485 (on
TVR 11): 000000
1. Protocol DIP switches
2. RS-
485 communication DIP switches
3. Camera ID DIP switches
•RS-422 (on I/O
box): 100000
RS-485
communication DIP
switches:
110000
Camera ID DIP
switches: Select the camera ID
DIP switch
address as
required
RS-422/RS-485 data connector:
TruVision Mini PTZ
12X: Outdoor
Dome
Protocol DIP
switches:
•RS-485 (on
TVR 11): 000000
1. Protocol DIP switches
2. RS-485
communication DIP switches
3. Camera ID DIP switches
•RS-422 (on I/O
box): 100000
RS-485
communication DIP
switches:
110000
Camera ID DIP
switches: Select the camera ID
DIP switch
address as
required.
RS-422/RS-485 data connector:

1BChapter 2: Installation
TruVision DVR 11 User Manual 9
Camera
Switch setting
TruVision
Dome
16X PTZ
Protocol switches:
•RS-485 (on
TVR 11):
0111
1. Address switches; 2. Baud switches;
3. Protocol switches
•RS-422 (on I/O
box): 1111
Address switches: Select the
camera ID
DIP switch
address as
required.
Baud rate: 0000 =
9600 bps
0011 =
4800 bps
RS-422/RS-485 data connector:
CyberDome
Protocol switches: NA
Address switches: Select the
camera ID
DIP switch
address as
required.
RS-485 data connector:

1BChapter 2: Installation
10 TruVision DVR 11 User Manual
Camera
Switch setting
UltraView PTZ
Protocol switches:
•RS-485 (on
TVR 11): 01000
1. Protocol switches;
2. Address switches
•RS-422 (on I/O
box): 10000
Address switches: Select the
address
switch
address as
required.
RS-422/RS-485 data connector:
Legend
Protocol switches:
•RS-485 (on
TVR 11):
1
•RS-422 (on I/O
box): 0
Address switches: Select the
camera ID
DIP switch
address as
required.
RS-422/RS-485 data connector:

1BChapter 2: Installation
TruVision DVR 11 User Manual 11
Connecting a KTD-405 keypad and dome
camera to the TVR 11
Use the input/output box that is supplied with the keypad to connect the KTD-405
keypad to the TVR 11. See Appendix C on page 123 for more information on
wiring and using the KTD-405 keypad.
As the KTD-405 keypad uses full duplex data communication, you cannot
connect the both keypad and a dome camera directly to the DVR from the RS-
485 port as this could cause problems on the bus. If both devices are required, it
is recommended that you use the keypad’s RS-422 connection to connect the
dome camera and the keypad’s RS-485 connection to connect the TVR 11. See
Figure 4, Table 3, and Table 4 below.
Note: These connections only work with UTC PTZ protocols (see Appendix B on
page 121). If you are using another manufacturer’s PTZ protocol, it is not
possible to connect both a keypad and dome camera to the TVR 11.
Figure 4: Connecting a PTZ dome camera and KTD-405 keypad to the TVR 11
1. KTD-405 keypad
2. RS-232 programming port
3. RS-485 and RS-422 in/out
4. RS-485 termination switch
5. RJ45 cable control (use the cable provided with
the equipment)
6. I/O box
7. TVR 11 back panel
8. Dome camera

1BChapter 2: Installation
12 TruVision DVR 11 User Manual
Table 3: UTC PTZ protocol settings
Dome: RS
-422 protocol TVR 11: Interlogix RS-485
See Table 4 below for the bus addresses to consider when connecting a both
keypad and dome camera to the TVR 11.
Table 4: Bus addresses
DVR bus address DVR video inputs PTZ address range
11-32 00-31
21-32 32-63
31-32 64-95
41-32 96-127
51-32 128-159
61-32 160-191
71-32 192-223
81-32 224-255
Brackets
The DVR is easily rack-mountable See Figure 5 below.
Figure 5: Rack-mount installation
To install the racks:
1. Attach the two small front-rack mount ears (A) to the DVR (supplied).
2. Attach the DVR to the front rails (B) (screws not supplied).

TruVision DVR 11 User Manual 13
Chapter 3
Getting started
Turning on and off the DVR
Before starting the power up process, connect at least one monitor to the video
out or the VGA interface. Otherwise, you will not be able to see the user interface
and operate the device. Also connect at least one camera.
The TVR 11 auto-detects the video mode (PAL or NTSC) on startup.
It comes equipped with a universal power supply that will auto-sense 110/240 V,
60/50 Hz.
Note: It is recommended that an uninterruptible power supply (UPS) is used in
conjunction with the device.
To turn on the DVR:
Turn on the DVR using the power switch on the back panel. Once the TVR 11 is
powered up, the status LEDs on the front panel will light up. All connected
cameras are displayed on-screen. The DVR automatically begins recording.
To turn off the DVR:
1. In live view mode, right-click the mouse and click Menu. The main menu
window appears.
2. Select the Power Manager icon.
3. In the Shutdown popup menu, select Shutdown. Click Yes to confirm
shutdown.
To reboot the DVR:
1. In live view mode, right-click the mouse and click Menu. The main menu
window appears.
2. Select the Power Manager icon.
3. In the Shutdown popup menu, select Reboot. Click Yes to confirm shutdown.

2BChapter 3: Getting started
14 TruVision DVR 11 User Manual
Using the setup wizard
The TVR 11 has an express installation wizard that lets you easily configure
basic DVR settings when first used. It configures all cameras simultaneously.
The configuration can then be customized as required.
By default the setup wizard will start once the DVR has loaded. It will walk you
through some of the more important settings of your DVR.
Any changes you make to a setup configuration page are saved when you exit
the page and return to the main wizard page.
To quickly set up the TVR 11:
1. Connect all the devices required to the back panel of the DVR. See Figure 1
on page 5.
2. Turn on the unit using the power switch on the front panel. After the boot up
screen, the DVR displays video images on screen.
3. Select the preferred language for the system from the dropdown list and then
click Next.
4. Enable or disable the option to start the wizard automatically when the DVR is
turned on. Click Next.
5. Administrator configuration:
Navigate to the Admin Password edit box and click the edit box with the
mouse, or press Enter on the front panel or remote control, to display the
virtual keyboard. Enter the default admin password, 1234.
Note: You must enter an admin password. To change the Admin password,
check New Admin password and enter the new password and confirm it.
Caution: It is strongly recommended that you change the password of the
administrator. Do not leave 1234 as the default password. Write it down in a
safe place so that you do not forget it.
If you should forget the password to your DVR, contact your supplier with the
serial number of your DVR to obtain a secure code to reset your DVR.
Click Next.
6. Time and date configuration:
Select the desired time zone, date format, system time and system date.