Utilita Smart Display User manual

User Guide
Smart Display
utilita.co.uk

Meet your
Smart Display
Your Smart Display is the new way
to manage your energy at home.
Your electricity and gas usage is
at your fingertips now that your
smart meters have been installed.
In this User Guide, you’ll find
everything you need to quickly
and simply start using your
Smart Display. You’ll also find
out more information about how
the Smart Display works, how it
can help you and how you can
identify ways to save money
and do your bit for the planet.
2
Smart Display /User Guide Meet your Smart Display

Contents
Welcome
Your Smart Display
What’s in the box? 4
Powering the Smart Display 4
Overview of your Smart Display 5
Getting started
Meter connection 6
Connection established 6
Home Screen
Overview 7
Now screen 9
Electricity (left) 10
Gas (right) 11
Today screen 12
Prepayment screen 13
Single fuel mode
(credit customers only) 14
Single fuel mode
(prepayment customers only) 15
Quick Access Menu
Overview 16
System status 17
Usage History Screens
Electricity usage history 18
Gas usage history 19
Menu
Overview 20
Electricity usage history 20
Pre-pay (Prepayment meters only) 21
System status 21
Meter balance 21
Taris 22
Money owed
(prepayment meters only) 22
Inbox 23
Meters 23
Support 23
Settings 23
Pre-pay
Enable supply 24
Top-up (20-digit code) 24
Top-up (40-digit and
60-digit codes) 25
Emergency Credit 25
Top-up history 26
Low credit alert 26
Messages
Inbox 27
Reading a message 28
Settings
Overview 29
Target 29
Display 30
Sounds & Alerts 31
Wi-Fi network 31
Online setup 31
Advanced 32
Online setup
Introduction 34
Connect to Wi-Fi network 34
FAQs 35
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Smart Display /User Guide Contents

Your Smart Display
What’s in the box?
Your Smart Display package contains the following items:
Smart Display
Smart Display stand
Micro-USB power supply and cable
Powering the Smart Display
Your Smart Display can be powered using the supplied power supply
or with 3 x AAA (R03, LR03) non-rechargeable batteries.
Do not use any other power supply with this Smart Display. The supplied
power supply is not suitable for use with any other USB device.
It is not recommended to use batteries for a prolonged period.
To replace batteries, slide the stand downwards and then pull it away.
Insert the batteries, as marked on the inside case. Reattach the stand
and the Smart Display will show the battery symbol oat the top of
the screen.
Do not use rechargeable batteries in this Smart Display.
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Smart Display /User Guide Your Smart Display

Overview of your Smart Display
Now
Electricity
being used now 30 minute average
Gas
0.26/hr £0.05 /hr
Today
Home
Pre-pay
14:37
(1) The screen on the Smart Display
is touch-sensitive - you only need
to lightly touch it to interact with
the screens.
(2) The banner bar allows you to check
the smart meter(s) signal strength,
battery status (if applicable)
and alerts you to any problems.
(3) Touch the tto show the Quick Access
menu when on the Home screen;
or to return to the Home screen
when you are on any other screen.
(4) Touch to change to Now, Today,
Pre-pay tabs.
(5) Press kto return to the
previous screen.
(6) The LED at the bottom of the Smart
Display shows your electricity usage
(GREEN for low, AMBER for medium
or RED for high).
(7) Press the ito show the
main menu.
(8) Touch here to switch units.
(£ to kW or kW to £)
1
35
6
4
2
7
8
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Smart Display /User Guide Your Smart Display

Getting started
Meter connection
Each time the Smart Display is turned on it will show Connecting... for up
to 5 minutes while the Smart Display connects to the smart meter(s) in
your home.
If the screen shows Lost Network, then you may need to move the Smart
Display closer to your electricity smart meter to reestablish the connection.
Connection established
Once your Smart Display has successfully established a connection to your
smart meter(s), your Smart Display will show the current consumption for
electricity and recent gas usage.
If your Smart Display loses connection to the smart meter(s), then it
will show the alert above. Try moving the Smart Display closer to the
electricity smart meter to reconnect.
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Smart Display /User Guide Getting started

Home Screen
Overview
The Home screen is broken down into three tabs- Now, Today and Pre-pay.
When your Smart Display is powered on, it will automatically show
the Home screen once connected to the smart meter(s).
You can also, at any time, press ton the Smart Display to return to the
Home screen.
Pressing twhilst on the screen will then show the Quick Access screen.
Touch Now, Today or Pre-pay (when in prepayment mode) to switch
between the tabs. The Pre-pay tab is only shown when one of the meters
is in Pre-pay mode.
When you next return to the Home screen from other screens,
the previously selected tab will automatically be shown.
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Smart Display /User Guide Home Screen

The banner bar allows you to check the smart meter(s) signal strength l,
battery status, if on batteries o, and alert you to problems .
Meter network signal strength OK (normal condition for the Smart Display).
Meter network lost and showing the alert symbol (the alert symbol can
be shown for multiple reasons- see System Status for more details).
The message icon appears when the Smart Display has any new messages
(Home screen only). When on batteries the battery symbol is also shown
(in this case battery low).
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Smart Display /User Guide Home Screen

Now screen
The Now screen is split into two parts and indicates the consumption now.
Electricity is displayed on the left and Gas on the right.
Depending on your smart meter configuration, only the available energy
types will be shown - the gas flame will not be shown if you do not have
a gas smart meter, for example.
This is the default screen shown when the Smart Display has started up.
Touching the cost or kW units will switch between showing cost per hour
(£/hr) and energy as kW.
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Smart Display /User Guide Home Screen

Electricity (left)
The dial on the left (only available when you have an electricity smart
meter) shows the current rate of electricity energy use for your home.
As your home uses more or less electricity, the dial will move up
and down.
The dial is divided into three zones - green, amber and red. As the dial
moves between the zones, the colour of the LED on the front of the
Smart Display will change to match.
This means at a distance, you can quickly see if your home is using a little
or a lot of electricity.
The current rate of consumption can be shown in cost as £/hr (Default)
or energy as kW.
Touch the dial to go to Electricity usage history.
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Smart Display /User Guide Home Screen

Gas (right)
The gas flame indicates the recent gas consumption rate of your home
(where available). The gas usage consumption readings are updated every
half an hour.
As more gas is consumed, the blue flame will increase in size.
This means at a distance, you can quickly see if your home is using a little
or a lot of gas.
Due to readings being taken every half an hour, the flame shows recent gas
consumption and may not show when gas is no longer being consumed.
Touch the flame to go to Gas usage history.
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Smart Display /User Guide Home Screen

Today screen
The Today screen shows the total consumption so far today for electricity
and gas.
If you have set a target for each fuel type (see Settings), then the Smart
Display will show the percentage of target used so far today, and the
associated cost. The percentage used is represented as a number and as
coloured ring around the percentage.
For both fuels, the target ring is shown in green if less than 90% of today’s
target, amber if greater than 90% but less than 100%, and red if the target
has been exceeded for today, and by how much (up to 100% over target).
Touching the cost or kW units will switch between total cost
or total consumption, for example touching £1.25 or £0.87 will change units
to show kWh.
The target can be set within the Menu > Settings > Targets menu.
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Smart Display /User Guide Home Screen

Prepayment screen
This screen is only shown if one or more meters are in prepayment mode.
The Pre-pay screen shows the current available credit for prepayment
meters. Electricity is on the left and gas on the right.
The outstanding balance is displayed for each fuel in prepayment mode,
along with how many days are predicted before requiring a top-up.
The outer ring changes colour to indicate how many days are remaining
(This calculation does not take into account the available Emergency Credit
and Friendly credit balance):
Green when more than 3 days remaining
Amber when less than 3 but more than 1
Red when less than 1 day remaining- text
within the ring changes to ‘top-up required’
If Friendly Credit or Emergency Credit is available from the meter, this will be
shown on the prepayment screen (examples below) and the same applies
to your gas. Touching the cost area (for example above £4.26 or £2.91) will
switch between remaining balance and minimum top-up value.
The image above
indicates that
£1.92 has been
used during your
Friendly Credit hours.
When you first set up your Smart Display, it will take a couple
of days to gather enough information to sensibly calculate
how many days your balance will last.
Note: for this functionality to work a target must first be set per fuel.
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Smart Display /User Guide Home Screen

If a minimum top-up amount has been set by the meter, then a toggle
function is available to show either ‘minimum top-up’ or 'Emergency Credit
remaining’. To toggle between either value touch anywhere within the cost
area (for the example above £2.66 or £2.34).
Pressing within the outer ring will show the top-up screen, allowing a top-up
code to be entered. If the electricity supply is ready to be enabled, then
pressing here will show the enable supply pop-up box (see Pre-pay section
for further details).
The Smart Display is capable of notifying you when the prepayment balance
is low. Change the alert setting (Settings > Pre-pay > Low credit alert) to be
notified. Similarly, when Emergency Credit becomes available, a pop-up will
be shown to alert you.
Single fuel mode (credit customers only)
When only one fuel is supplied and the meter is in credit mode (when
the meter is in credit mode, a monthly or quarterly bill will be issued), the
home screen will show consumption now and the energy used for today.
The example below is for electricity; gas will adopt a similar approach.
Touching the electricity dial or percentage used will show the electricity
usage history. Similarly, for single fuel gas, touching the gas flame or
percentage will show the Gas usage history.
Touching the cost or kW (kWh), will switch between cost view
and consumption view.
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Smart Display /User Guide Home Screen

Single fuel mode (prepayment customers only)
When only one fuel is supplied and the meter is in prepayment mode,
the home screen will show consumption now and prepayment information.
Touching the left-hand half of the screen (electricity dial) will show
the Electricity usage history.
Touching the right-hand side of the screen will show the top-up
entry screen, unless Emergency Credit is available, in which case the
‘active emergency credit’ pop-up dialogue will appear.
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Smart Display /User Guide Home Screen

Quick Access Menu
Overview
Pressing the home button on the bottom of the Smart Display while
on the Home screen will show a set of buttons to quickly access some
of the Smart Display’s main features. For credit mode there are six icons,
for prepayment mode there are eight icons.
Electricity
Touch this button to show the Electricity usage history screen
Gas
Touch this button to show the Gas usage history screen
Status
Touch this button to see the System status screen
Red indicates there is a problem - touch for more information
Inbox
Touch this button to show the message Inbox screen
Tariffs
Touch this button to see the Tariffs screen/menu
Settings
Touch this button to see the Settings menu
Pre-pay
Touch this button to see the Pre-pay menu
Top-ups
Touch this button to see the Top-up history
The banner bar shows the current signal strength of the smart meter(s)
and the Wi-Fi network.
Press the home button again to return to the Home screen.
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Smart Display /User Guide Quick Access Menu

System status
This screen can be accessed via the Quick access menu.
Should there be a problem with any area this will be shown as red.
Touch any of the icons to view more information on the dierent parts
of the smart metering system.
Press the tbutton to return to the Quick Access menu.
The icons show the following:
gStatus of the electricity meter (where fitted)
hStatus of the gas meter (where fitted)
lSignal status between the Smart Display and the smart meter(s)
- the signal strength is also shown on the Quick access menu
aThis Smart Display (always green)
mSignal status to the local Wi-Fi network - the signal strength
is shown on the Quick access menu
pConnection status to the Cloud service
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Smart Display /User Guide Quick Access Menu

Usage History Screens
Electricity usage history
The Electricity usage history has four tabs, from left to right: Hours, Days,
Weeks and Months. Use the left and right arrow keys to move between
the tabs.
Each of the screens is designed in a similar manner. The left side of the screen
shows a bar graph of electricity usage for the period in either kilowatt hours
(kWh) or cost (£). For example, for the Hours view, bars represent hours, and
Days view the bars represent days. The cost or usage for the highest hourly
period is also shown.
The right side of the screen shows the total cost (£) or total usage (kilowatt
hours) for the period, and when showing cost, if a target has been set then
the target for that period. Electricity usage history can be found through
the main menu (Menu > Usage history > Electricity history).
Hours tab
The screen initially shows the current electricity usage for today in cost (£),
divided into the 24 hours of the day. Each bar represents a one-hour period
and is shown in green.
Touch any of the green bars to see the cost or usage for that hour,
the figure is shown to the right of the bar.
To change from cost to kWh touch the cost value or kWh value, and vice
versa. From the example above touch £1.25 to change to kWh view.
The total cost for today is shown inclusive of any daily standing charge.
(if your tari has a standing charge). This means at midnight the total may
be greater than £0.00, even if no electricity has been used. The bars exclude
any daily standing charge (if your tari has a standing charge).
Note: the Hours tab does not show today's target.
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Smart Display /User Guide Usage History Screens

Days tab
The Days tab shows electricity usage for today and the previous eight days.
If a target has been set (see Settings > Target), the days when the target was
exceeded are shown, when in cost view (£), with the extra cost highlighted by
the hatched red/grey area. In kWh view, there are no hatched areas.
Weeks tab
This shows this week and the previous five weeks in the same way as
the Days tab.
Months tab
The final view is the Months tab which shows this month and the previous
13 months of usage or cost. As with the Days and Weeks tabs, you can
see months that were above and below the target.
Gas usage history
The same historical views are available for gas consumption.
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Smart Display /User Guide Usage History Screens

Menu
Overview
The main menu can be accessed by touching the ibutton.
Touch the eand darrows to move through the menu items
and then touch to access the menu item.
Electricity usage, Gas usage and Settings can all be accessed via
the Quick Access menu. See “Quick Access Menu” on page 16.
Touch the kbutton to go back a level.
Electricity usage history
Explore recent electricity consumption in the Electricity usage screen
(when available).
This screen can also be accessed via the Quick Access menu
and touching the Electricity icon.
See “Electricity usage history” on page 18.
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Smart Display /User Guide Menu