V-Count Ultima Go User manual

Only use 9V 3A adaptors
if you want to power the
sensor with an adapter.
Any other equipment
may damage the
sensor.
Ultima Go Quick Installation Guide
2. 3.
Use a UPS for
uninterrupted power.
Frequent power cuts
may damage the
sensor board.
Important Notes!
Requirements
1. A Laptop to connect and configure the sensor.
2. A POE Injector or an adaptor to power the sensor during configuration. (Not included in the box, you will
need to purchase it separately).
3. A laser meter to measure the ceiling height.
4. Ethernet cable to install between the switch/modem and the sensor location.
5. Ethernet crimp tool and a cable tester to test the cable health.
6. A ladder to climb the ceiling.
1. Upon receiving the sensor, please request your credentials for the sensor
immediately.
2. Send an email to your authorized reseller.
3. If you are a direct customer of V-Count, please email [email protected] with the
following format.
To: [email protected]
Subject: Sensor Credentials Request for (Company Name) (Serial No)
Content: Provide a contact e-mail and a phone number.
What is included in the box:
Ultima AI Sensor
4 screws
Labels for cables
7 cm bracket
Credential request
Serial No is on the back of the sensor or on the box under the name MAC ID. It’s
a 12 digit hexadecimal number starting with OO:15: FD…
V-Count sensors will need an internet connection to send counting statistics to V-Count
servers so that you can browse them through our analytics platform on the web. Please
install ethernet cables from the location switch to the sensor location.
Step 2 – Ethernet & Power Cabling
Sensor location should
be aligned centrally in
the entrance. For more
complex entrances,
please see the “Need
Support” section of this
document.
Alignment
There’s no chance for
door(s) to block the
sensor view. You may
determine the position
60cm away from the
door (on the inside of
the building).
Sliding Door
There’s no chance for
doors to block the
sensor view. You may
determine the position
60 cm away from the
door (through inside of
the building)
Door Opening Outside
Installation Steps
Step 1 - Determine the sensor location (Do not mount the sensor yet)
V-Count people counting sensors are usually installed at the location entrances near the doors. Sensor
location should be selected carefully, or doors may block the sensor view and may decrease counting quality.
Here are 3 different types of scenarios you may have:
There’s a chance the
door(s) may block
the sensor view.
Open the door(s)
and measure 60cm
away from door
endings.
Door Opening Inside
1.
If your switch is not a POE switch, you should also
install power cables and power the sensor with an
adapter.
If your switch is a POE switch, you will need a splitter on
the sensor side. You can split the data and power and
use it with the sensor. Please remember to send the
voltage to 9V.

The sensor does not have an IP address by default, so you need to reset the
sensor to have an IP.
The sensors reset button is on the back. Using a thin pin, push the reset
button gently and hold it until the led light turns white color. Release and wait
for the sensor to boot (about 2 minutes)
Please configure your laptop network with IP of 192.168.1.27, Netmask
255.255.255.0 and Gateway 192.168.1.1
Then you should be able to access the sensor application.
V-Count sensors have a web application inside for configurations. You will need to access that
application. That application can be reached from your laptop browser using https://192.168.1.26:12102
address. After reaching the application, login using your credentials and go to >System Settings >Network
Settings.
Configure the sensor IP according to your own IP network requirements and save the settings.
Now you can mount the sensor to its location.
Step 4 – Mounting the Sensor to its Location
Ultima Go sensor may be mounted on the marked location in 3 different
methods.
You may install the sensor with a bracket, or you may wish to install it recessed
to reduce the thickness.
Please scan the QR code on the left and you’ll find three different videos for
three different mounting methods.
Step 5 – Checking the sensor connectivity
After mounting the sensor and connecting the ethernet cable, you may connect to the sensor using your
laptop. Connect your laptop to the location switch and use https://”SensorIP”:12102 address to reach the
sensor interface, “Sensor IP” to be the IP of the sensor. If you’re using a DHCP server, you should use an IP
scanner to determine the IP of the sensor.
Login to the application by using your credentials and check if the sensor is
online. You should see the icon on the left of the sensor interface. If the icon is
RED, there’s a problem with the internet connection of the sensor. There may be
a block in the firewall if you are using one. V-Count sensors use some ports
(12100to 12109, 12223 ) to send data to the Cloud. Please speak to your network
administrators to give permissions for these ports.
Step 6 - Request Sensor Activation
After you see the cloud online sign, send an e-mail to V-Count reseller or V-Count to get your sensor activated. If you
are a direct V-Count customer you may write to [email protected] to request the activation of your sensor. Please use
the following format:
To: [email protected]
Subject: Sensor Activation Request for ( Company Name ) ( Serial No )
Body:
Serial Number:
Ceiling Height:
Company Name:
Location Name:
Contact Email and Phone:
You will receive a response within 24 hours with credentials to access the business analytics application on
cloud.https://cloud.v-count.com/
Need Support?
Please contact your authorised partner or V-Count Global Support Services ( help@v-
count.com ) if you need help.
Step 3 -Setting Sensor IP (Please skip this step if you have a DHCP server)
For this step, you need to power the sensor either with an adapter or an injector and connect the sensor to
the laptop via an ethernet cable. When powered on, the sensor will have a Green led light.