Black Box ServSwitch DTX5000-T User manual

SERVSWITCH DTX5000/5001/5002 USER GUIDE
I
ServSwitch
DTX5000/5001/5002
User Guide

SERVSWITCH DTX5000/5001/5002 USER GUIDE
II
Instructions
This symbol is intended to alert the user to the presence of important
operating and maintenance (servicing) instructions in the literature
accompanying the appliance.
Dangerous Voltage
This symbol is intended to alert the user to the presence of uninsulated
dangerous voltage within the product’s enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to persons.
Power On
This symbol indicates the principal on/off switch is in the on position.
Power Off
This symbol indicates the principal on/off switch is in the off position.
Protective Grounding Terminal
This symbol indicates a terminal which must be connected to earth ground
prior to making any other connections to the equipment.

SERVSWITCHTM FAMILY
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Welcome to the ServSwitch™ Family!
Thank you for purchasing a BLACK BOX®ServSwitch DTX
system! We appreciate your business, and we think you’ll
appreciate the many ways that your new DTX System will save
you money, time and effort.
The BLACK BOX®DTX system allows desktop users to access a
full computer experience from anywhere on the corporate TCP/IP
network, while maintaining the computers securely housed in a
corporate data center. This desktop experience includes access for
the desktop user to keyboard, mouse, both digital and analog video,
and audio devices.
This solution can be deployed as a point-to-point extender system
or may be over-laid on the standard 100 Mbps/1 Gbps TCP/IP
network. The ServSwitch™ family from BLACK BOX—the one-
stop answer for all your KVM switching needs!
*
This manual will tell you all about your new ServSwitch DTX
system, including how to install, operate and troubleshoot it.
For an introduction to the ServSwitch DTX system see Chapter 2.

SERVSWITCHTM FAMILY
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SERVSWITCHTM FAMILY
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FEDERAL COMMUNICATIONS COMMISSION
AND INDUSTRY CANADA
RADIO-FREQUENCY INTERFERENCE STATEMENTS
This equipment generates, uses, and can radiate radio-frequency energy and if not
installed and used properly, that is, in strict accordance with the manufacturer’s
instructions, may cause interference to radio communication. It has been tested and
found to comply with the limits for a Class A computing device in accordance with
the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide
reasonable protection against such interference when the equipment is operated in a
commercial environment. Operation of this equipment in a residential area is likely to
cause interference, in which case the user at his own expense will be required to take
whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission from
digital apparatus set out in the Radio Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le
brouillage radioélectrique publié par Industrie Canada.
European Union Notification
Warning: This is a class A product. In a domestic environment, this product may cause
radio interference in which case the user may be required to take adequate measures.
USA Notification
Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Canadian Notification
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le
brouillage radioélectrique édicté par le Ministère des Communications du Canada.

SERVSWITCHTM FAMILY
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Japanese Approvals
Safety and EMC Approvals and Markings
UL, FCC, cUL, VCCI, C-Tick, CE

SERVSWITCHTM FAMILY
VII
This equipment has also been found to comply with European standards EN50082 and
EN60950.
Other Agency Approvals
USA (UL, FCC)
Canada (cUL, ICES-003)
European Union (CE)
TRADEMARKS USED IN THIS MANUAL
BLACK BOX®and the logo are registered trademarks, and ServSwitch is a trademark of
BLACK BOX Corporation.
Mac and Macintosh are registered trademarks of Apple Computer, Inc.
PS/2 is a registered trademark of International Business Machines Corporation.
Microsoft, HyperTerminal, Windows, Windows NT, and Windows XP are trademarks or
registered trademarks of Microsoft Corporation in the United States and/or other
countries.
Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in the
United States and other countries.
Any other trademarks mentioned in this manual are acknowledged to be the property of
the trademark owners.

SERVSWITCHTM FAMILY
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TABLE OF CONTENTS
IX
1. Specifications...................................................................................................1
1.1 Factory Default Settings ..............................................................................................11
2. Product Overview...........................................................................................13
2.1 Introduction..................................................................................................................13
2.2 Safety Precautions........................................................................................................18
3. Installation......................................................................................................21
3.1 Installing the DTX5000-R user station........................................................................21
3.2 Installation options.......................................................................................................21
3.3 Installing the DTX5001-R and DTX5002-R User Stations.........................................27
3.4 Mounting option ..........................................................................................................28
3.5 Installation options.......................................................................................................28
4. Operations......................................................................................................35
4.1 Overview......................................................................................................................35
4.2 Accessing the System ..................................................................................................35
4.3 OSD functions..............................................................................................................36
4.4 The Serial Menu...........................................................................................................40
4.5 Configuring Network Settings.....................................................................................42
4.6 Authentication..............................................................................................................52
4.7 Flash Upgrading your DTX Extender System.............................................................55
4.8 Restoring Factory Default Settings..............................................................................58
4.9 Resetting the DTX Extender System...........................................................................59
4.10 Viewing System Information.....................................................................................60
4.11 Configuring Video Input Settings..............................................................................61
4.12 Session Retry Settings ...............................................................................................63
4.13 Configuring the OSD Hotkey Sequence....................................................................63
4.14 OSD Inactivity Timeout.............................................................................................65
4.15 Audio Performance Settings......................................................................................66
Appendix A: Technical Support........................................................................71
Appendix B: Troubleshooting...........................................................................72
Appendix C: Login Error Messages.................................................................76

SERVSWITCH DTX5000/5001/5002 USER GUIDE
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CHAPTER 1: SPECIFICATIONS
1
1. Specifications
During the course of this product’s lifetime, modifications might be made to its hardware
or firmware that could cause these specifications to change without notice.
DTX5000-R Product Specifications
Network
Ethernet Standard Ethernet II
IP Port Usage Port 16384 - Video
Port 16385 - Audio
Port 16386 - Keyboard\Mouse
Port 16387 - vMedia
Ports 4463, 4464, 4465 - Control
Extension Ports
Number 1
Connectors RJ-45
User Ports
Number PS/2: 2; USB: 4; DVI-I video: 1; audio microphone: 1; audio line
out: 1; power jack: 1
Type PS/2, USB Type A, DVI-I video
Connectors 6-pin miniDIN, PS/2 keyboard and mouse; USB Type A, USB
keyboard and mouse; DVI-I, female; 3.5 mm stereo audio jacks,
line out and mic; 2.5 mm DC power jack.
Encryption
Type Authenticated SSL
Console Port
Number 1
Type Three-wire Serial interface: RX, TX, GND via 16450-compatible
UART
Connectors 9-pin D-Shell (DB9)
Dimensions
H x W x D 28 x 210 x 130 mm (1.10 x 8.27 x 5.12 in)
Weight 0.7 Kg (1.54 lb)
without packaging, cables, power supply and literature

SERVSWITCH DTX5000/5001/5002 USER GUIDE
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Environmental
Heat Dissipation 22 W/H
Power Consumption 20 W (including power supplied to USB ports)
AC-input power 100-240 V AC
AC-input current rating 1 A
AC-frequency 50/60 Hz
Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit)
Storage Temperature -20° to 60° Celsius (-4° to 140° Farenheit)
Transit Temperature -30 ° to 60° Celsius (-22° to 140° Farenheit)
Operating Humidity 10 to 90% noncondensing
Storage Humidity 5 to 95%
Supported Hardware
Peripherals PS/2 keyboard and mouse, USB keyboard and mouse,
speakers, microphone
Keyboard
Standard 104/105/109 keyboards for PC, Macintosh, and Sun
USB keyboards for PC, Macintosh and Sun Default keyboard
drivers are fully supported for Microsoft Windows, MacOS,
Solaris and Red Hat Linux
Mouse 2-, 3-, and 5-button; scroll and tilt wheel
Mass Storage Devices
All Mass Storage Class devices that use:
SCSI mass storage subclass
Bulk only transfer protocol
Printers
Touch screens
Pen tablets
Smart card readers
Digital sign pads
Joysticks
NOTE: Check with your Black Box representative for the latest
list of devices that have been tested and verified on the DTX
system.
DTX5000-R Product Specifications (Continued)

CHAPTER 1: SPECIFICATIONS
3
Video Resolution 640 x 350 @ 85 Hz
640 x 480 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz
720 x 400 @ 70 Hz, 85 Hz
800 x 600 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz
1024 x 768 @ 60 Hz, 70 Hz, 75 Hz, 85 Hz
1152 x 864 @ 75 Hz
1280 x 960 @ 60 Hz
1280 x 1024 @ 60 Hz
The following widescreen resolutions are also supported:
1360 x 768 @ 60 Hz
1280 x 720 @ 50 Hz
1280 x 720 @ 60 Hz
Check www.blackbox.com for the latest list of supported video
resolutions and refresh rates.
Video Standard DDC version 2B
Color Depth 24 Bit
Audio Standard PC99
Audio Performance
High Performance Line out:
44.1 kHz over stereo channels at a resolution of 16 bits
Microphone:
44.1 kHz over a single channel at a resolution of 16 bits
Medium Performance Line out:
8 kHz over stereo channels at a resolution of 16 bits
Microphone:
8 kHz over a single channel at a resolution of 16 bits
Target Sync Types
(Analog output only) Separate horizontal and vertical
Safety and EMC
Approvals
and Markings UL, FCC, cUL, VCCI, C-Tick
DTX5000-R Product Specifications (Continued)

SERVSWITCH DTX5000/5001/5002 USER GUIDE
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DTX5000-T Product Specifications
Network
Ethernet Standard Ethernet II
Extension Ports
Number 1
Connectors
RJ-45
Computer Ports
Number USB: 2; DVI-I video: 1; audio microphone: 1; audio line out: 1
Type USB Type A, DVI-I video
Connectors USB, male; DVI-I, male; 3.5 mm stereo audio jacks, line out
and mic; 2.5 mm DC power jack.
Encryption
Type Authenticated SSL
Dimensions
H x W x D 68 x 21 x 153 mm (2.68 x 0.83 x 6.02 in)
Weight 0.3 Kg (0.66 lb) including cables
Environmental
Heat Dissipation 22 W/H
Power Consumption 6 W
AC-input power 100-240 V AC
AC-input current rating 1 A
AC-frequency 50/60 Hz
DC-input power 5 V
DC-input current rating 1.1 A
Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit)
Storage Temperature -20° to 60° Celsius (-4° to 140° Farenheit)
Transit Temperature -30 ° to 60° Celsius (-22° to 140° Farenheit)
Operating Humidity 10 to 90% noncondensing
Storage Humidity 5 to 95%
Supported Hardware

CHAPTER 1: SPECIFICATIONS
5
Video Resolution 640 x 350 @ 85 Hz
640 x 480 @ 60 Hz
640 x 480 @ 72 Hz
640 x 480 @ 75 Hz
640 x 480 @ 85 Hz
720 x 400 @ 70 Hz
720 x 400 @ 85 Hz
800 x 600 @ 60 Hz
800 x 600 @ 72 Hz
800 x 600 @ 75 Hz
800 x 600 @ 85 Hz
1024 x 768 @ 60 Hz
1024 x 768 @ 70 Hz
1024 x 768 @ 75 Hz
1024 x 768 @ 85 Hz
1152 x 864 @ 75 Hz
1280 x 960 @ 60 Hz
1280 x 1024 @ 60 Hz
The following widescreen resolutions are also supported:
1360 x 768 @ 60 Hz
1280 x 720 @ 50 Hz
1280 x 720 @ 60 Hz
Check www.blackbox.com for the latest list of supported video
resolutions and refresh rates.
Video Standard DDC version 2B
Color Depth 24 Bit
Audio Standard PC99
Audio Performance
High Performance Line out:
44.1 kHz over stereo channels at a resolution of 16 bits
Microphone:
44.1 kHz over a single channel at a resolution of 16 bits
Medium Performance Line out:
8 kHz over stereo channels at a resolution of 16 bits
Microphone:
8 kHz over a single channel at a resolution of 16 bits
Target Sync Types
(Analog input only) Separate horizontal and vertical
EDID table settings Normal aspect or wide screen resolutions
DTX5000-T Product Specifications (Continued)

SERVSWITCH DTX5000/5001/5002 USER GUIDE
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Safety and
EMC Approvals
and Markings UL, FCC, cUL, VCCI, C-Tick
DTX5001-R and DTX5002-R Product Specifications
Network
Ethernet Standard Ethernet II
IP Port Usage Port 16384 - Video
Port 16388 - Video
Port 16385 - Audio
Port 16386 - Keyboard\Mouse
Port 16387 - vMedia
Ports 4463, 4464, 4465 - Control
Extension Ports
Number 1
Connectors RJ-45
User Ports
Number
USB: 4; DVI-I video: 1; audio line-out: 1; power jack: 1
(DTX5001-R user station)
USB: 4; DVI-I video: 2; audio line-out: 1; power jack: 1
(DTX5002-R user station)
Type USB Type A, DVI-I video
Connectors USB Type A, USB keyboard and mouse; DVI-I, female; 3.5 mm
stereo audio jack, line out; 2.5 mm DC power jack.
Encryption
Type Authenticated SSL
Console Port
Number 1
Type Three-wire Serial interface: RX, TX, GND via 16450-compatible
UART
Connectors 9-pin D-Shell (DB9)
Dimensions
H x W x D 28 x 210 x 154 mm (1.10 x 8.27 x 6.06 in)
DTX5000-T Product Specifications (Continued)

CHAPTER 1: SPECIFICATIONS
7
Weight 0.95 Kg (2.09 lb)
without packaging, cables, power supply and literature
Environmental
Heat Dissipation 22 W/H
Power Consumption 20 W (including power supplied to USB ports)
AC-input power 100-240 V AC
AC-input current rating 1 A
AC-frequency 50/60 Hz
Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit)
Storage Temperature -20° to 60° Celsius (-4° to 140° Farenheit)
Transit Temperature -30 ° to 60° Celsius (-22° to 140° Farenheit)
Operating Humidity 10 to 90% noncondensing
Storage Humidity 5 to 95%
Supported Hardware
Peripherals USB keyboard and mouse, speakers
Keyboard
Standard 104/105/109 keyboards for PC, Macintosh and Sun
USB keyboards for PC, Macintosh and Sun
Default keyboard drivers are fully supported for Microsoft
Windows, MacOS, Solaris and Red Hat Linux
Mouse 2-, 3-, and 5-button; scroll and tilt wheel
Mass Storage Devices
All Mass Storage Class devices that use:
SCSI mass storage subclass
Bulk only transfer protocol
Printers
Touch screens
Pen tablets
Smart card readers
Digital sign pads
Joysticks
NOTE: Check with your Black Box representative for the latest
list of devices that have been tested and verified on the DTX
system.
DTX5001-R and DTX5002-R Product Specifications (Continued)

SERVSWITCH DTX5000/5001/5002 USER GUIDE
8
Video Resolution 640 x 350 @ 85 Hz
640 x 480 @ 60 Hz
640 x 480 @ 72 Hz
640 x 480 @ 75 Hz
640 x 480 @ 85 Hz
720 x 400 @ 70 Hz
720 x 400 @ 85 Hz
720 x 480 @ 60 Hz
800 x 600 @ 60 Hz
800 x 600 @ 72 Hz
800 x 600 @ 75 Hz
800 x 600 @ 85 Hz
1024 x 768 @ 60 Hz
1024 x 768 @ 70 Hz
1024 x 768 @ 75 Hz
1024 x 768 @ 85 Hz
1152 x 864 @ 75 Hz
1280 x 960 @ 60 Hz
1280 x 1024 @ 60 Hz
1600 x 1200 @ 60 Hz
The following widescreen resolutions are also supported:
1360 x 768 @ 60 Hz
1280 x 720 @ 50 Hz
1280 x 720 @ 60 Hz
1440 x 900 @ 60 Hz
1920 x 1080 @ 60 HZ (DVI Monitor only)
1920 x 1200 @ 60 Hz (DVI Monitor only)
NOTE: 1920 x 1080 @ 60 HZ available on the DTX5002 only
Check www.blackbox.com for the latest list of supported video
resolutions and refresh rates.
Video Standard DDC version 2B
Color Depth 24 Bit
Audio Standard PC99
Audio Performance
High Performance Line out:
44.1 kHz over stereo channels at a resolution of 16 bits
Medium Performance Line out:
8 kHz over stereo channels at a resolution of 16 bits
Target Sync Types
(Analog output only) Separate horizontal and vertical
Safety and EMC
Approvals and
Markings UL, FCC, cUL, VCCI, C-Tick
DTX5001-R and DTX5002-R Product Specifications (Continued)