Warning: Some equipment may develop extreme hot or cold surfaces. Wear protective clothing.
Warning: Equipment must be fully earthed to prevent dangerous electrostatic charge build-up.
WARRANTY
Subject to fair wear and tear and the due observance of any installation, user, storage, operating or maintenance instructions
the Seller undertakes to replace or at its option repair free of charge to the Purchaser any goods which the Purchaser can
establish are defective by reason of defective workmanship or materials and which are returned to the Seller carriage paid
within 12 months of the date of dispatch by the Seller. In the event, however, that the Seller supplies spare parts either direct
or are fitted or installed or replaced by the Seller’s Service Centre such spare parts will be subject to warranty period of six
months only.
1. The Purchaser cannot return any product for warranty repair without the prior approval of VACGEN and the issue of
a Goods Return Number (GRN). This shall be obtained by contacting the service centre at VACGEN. All returned
products must be accompanied by a completed Declaration of Contamination form (see note 2 below). Overseas
customers must in the first instance contact the local selling agent.
2. We reserve the right to decline to service equipment we consider is in any way hazardous until a clearance or safety
certificate, in a form satisfactory to VACGEN, has been completed and returned by the customer.
SERVICING AND REPAIR
The following additional terms and conditions apply in the event that the customer elects to use the services of VACGEN
workshop on a chargeable basis.
1 At own cost the customer shall dispatch the equipment to the workshop, carriage paid, suitably packed, protected and
insured, bearing a Goods Return Number (GRN) and a completed Health & Safety Certificate (see note 2 below) obtained from
VACGEN in advance of shipment.
2 During the period the equipment is on VACGEN premises, VACGEN will ensure the equipment against all risks.
3 VACGEN will provide an acknowledgement of the receipt together with an estimate of the repair charges. Such estimates
are carried out on a visual basis and are therefore intended as a guide only. Formal fixed price repair quotations are available
and involve the disassembly of the equipment to determine the full extent of work necessary to restore the equipment to an
acceptable standard. In the event that the customer chooses not to proceed with the repair, VACGEN will make a charge to
cover this examination effort.
NOTE 1: The above are extracts from VACGEN Conditions of Sale. Complete copies can be obtained from: VACGEN Ltd, Diamond
Drive, Hailsham, East Sussex, BN27 4EL, UK
NOTE 2: This product is exempt from requiring a Declaration of Contamination form, but the user is nevertheless responsible
for ensuring that the product is safe for transportation and handling.
Service Department Direct Lines: Tel: +44 (0) 1323 379225
