VADDIO RoboSHOT 12E USB User manual

Installation Guide for
RoboSHOT USB Enterprise-Class PTZ
Conferencing Cameras
Including RoboSHOT 12 USB, RoboSHOT 12E USB,
and RoboSHOT 30E USB
Document 411-0000-31 Rev C
May 2019

ii
Contents
Overview 1
What's in this Guide 1
Features 1
Unpacking the Camera 2
A Quick Look at the Camera 4
Front of the Camera 4
Back of the Camera – RoboSHOT 12 USB 5
Back of the Camera – RoboSHOT 12E USB and RoboSHOT 30E USB 6
Installation 7
Don’t Void Your Warranty! 7
Before You Install the Camera 7
Installing the Wall Mount 8
About Ceiling-Mounted Cameras 8
Video Resolution Setting 9
Camera Behavior Settings – RoboSHOT 12 USB 10
RS-232 Serial Communication Settings 11
RS-232 Connector Pin-Out 11
Cabling Notes 12
Connecting the Camera 13
Basic Connections – RoboSHOT 12 USB 13
Basic Connections – RoboSHOT 12E USB or RoboSHOT 30E USB 14
Installing the Camera 15
Powering Up the Camera 16
Status Light 16
Next Steps 16
Operation, Storage, and Care 16
Compliance and Conformity Statements – RoboSHOT 12E USB and RoboSHOT 30E USB 17
FCC Part 15 Compliance 17
ICES-003 Compliance 17
European Compliance 18
Compliance and Conformity Statements – RoboSHOT 12 USB 19
FCC Part 15 Compliance 19
ICES-003 Compliance 19
European Compliance 20
Warranty and Return Policy 21
Photo Credits 25
Index 26

1
Overview
This guide covers the RoboSHOT®USB enterprise-class PTZ conferencing cameras:
nRoboSHOT 12 USB, North America – 999-9920-000 (silver and
black)
nRoboSHOT 12 USB, Europe and UK – 999-9920-001 (silver and
black)
nRoboSHOT 12 USB, Australia and New Zealand – 999-9920-009
(silver and black)
nRoboSHOT 12E USB, North America – 999-99200-000 (black), 999-99200-000W (white)
nRoboSHOT 12E USB, Europe and UK – 999-99200-001 (black), 999-99200-001W (white)
nRoboSHOT 12E USB, Australia and New Zealand – 999-99200-009 (black), 999-99200-009W (white)
nRoboSHOT 30E USB, North America – 999-99230-000 (black), 999-99230-000W (white)
nRoboSHOT 30E USB, Europe and UK – 999-99230-001 (black), 999-99230-001W (white)
nRoboSHOT 30E USB, Australia and New Zealand – 999-99230-009 (black), 999-99230-009W (white)
Some models may be unavailable at this time.
What's in this Guide
This guide covers:
nUnpacking the camera
nTips for a successful installation
nInstructions for installing the camera mount
nInformation on connecting and mounting the camera
nCamera power-on
Complete product information is available in the Complete Manual for RoboSHOT USBEnterprise-
Class PTZ Conferencing Cameras.
Features
nRoboSHOT 12 USB and RoboSHOT 12E USB:12x optical zoom – perfect for huddle rooms and small
to medium conference rooms
RoboSHOT 30E USB:30x optical zoom – best for medium to large venues such as houses of worship
and lecture theaters
nRoboSHOT 12 USB:Exmor®1/2.8 type image sensor
RoboSHOT 12E USB and RoboSHOT 30E USB: Exmor R™ back-lit 1/2.5 type, high-speed, low-noise
image sensor
nSimultaneous uncompressed USB 3.0 and H.264 IP streaming (RTSP or RTMP)
nSelectable IP stream resolution; USB stream resolution auto-negotiated with conferencing client
nHDMI video output for local display
nSmooth, silent direct-drive motors for precise pan and tilt movements at up to 120° per second
nTri-Synchronous MotionTM simultaneous-arrival pan/tilt/zoom movement between presets
nUniversal Video Class (UVC) drivers supported in Windows®, Mac®OS, and Linux operating systems,
compatible with most UC conferencing applications
nPresenter-friendly IR remote control
nIntegration-ready Telnet and serial RS-232 control
nFull administrative control via web interface; manage the camera remotely while monitoring the stream
separately

Unpacking the Camera
Make sure you have received all the items you expected.
Download manuals, dimensional drawings, and other information from www.vaddio.com/support.
Caution
Always support the camera's body when lifting or moving it. Lifting the camera by its head or mounting arm
will damage it.
Note
Some models may be unavailable at this time.
RoboSHOT 12 USB, North America– 999-9920-000 (silver and black)
RoboSHOT 12 USB, Europe/UK– 999-9920-001 (silver and black)
RoboSHOT 12 USB, Australia/NewZealand – 999-9920-009 (silver and black)
nRoboSHOT 12 USB Camera
nVaddio IR Remote Commander
n12 VDC, 3.0 Amp switching power supply with AC cord set(s)
nThin Profile Wall Mount with mounting hardware, black
nEZCamera RS-232 control adapter, part number 998-1001-232
nUSB 3.0 Type A to Type B cable, 6 ft. (1.8m)
nQuick Start Guide
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

RoboSHOT 12E USB, North America– 999-99200-000 (black); 999-99200-000W (white)
RoboSHOT 12E USB, Europe/UK– 999-99200-001 (black); 999-99200-001W (white)
RoboSHOT 12E USB, Australia/NewZealand – 999-99200-009 (black); 999-99200-009W (white)
nRoboSHOT 12E USB camera, black or white
nThin Profile Wall Mount with mounting hardware, black or white, depending on camera color
nVaddioIR Remote Commander
nPoE+ mid-span power injector with AC cord set(s)
nEZCamera RS-232 control adapter, part number 998-1001-232
nUSB 3.0 Type A to Type B cable, 6 ft. (1.8m)
nQuick Start Guide
RoboSHOT 30E USB, North America– 999-99230-000 (black); 999-99230-000W (white)
RoboSHOT 30E USB, Europe/UK– 999-99230-001 (black); 999-99230-001W (white)
RoboSHOT 30E USB, Australia/NewZealand – 999-99230-009 (black); 999-99230-009W (white)
nRoboSHOT 30E USB camera, black or white
nThin Profile Wall Mount with mounting hardware, black or white, depending on camera color
nVaddio IR Remote Commander
nPoE+ mid-span power injector with AC cord set(s)
nEZCamera RS-232 control adapter, part number 998-1001-232
nUSB 3.0 Type A to Type B cable, 6 ft. (1.8m)
nQuick Start Guide
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

A Quick Look at the Camera
This section covers the physical features of the camera.
Front of the Camera
This photograph shows a RoboSHOT 12 USB camera. The RoboSHOT 12E USB and RoboSHOT 30E
USB are similar in appearance, and are available in either black or white.
Camera and Zoom Lens:
nRoboSHOT 12 USB: 12x optical zoom (12x in Super-Wide mode, 10x in normal mode). Recommended
for small to medium sized conference rooms.
nRoboSHOT 12E USB: 12x optical zoom; recommended for small to medium sized conference rooms.
nRoboSHOT 30E USB: 30x optical zoom; recommended for larger rooms.
IR sensor: Receives signals from the IR remote. Make sure there's nothing directly in front of the camera
base, and point the remote at the camera.
Status light: The multi-colored LED indicates the camera's current state.
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Back of the Camera – RoboSHOT 12 USB
n12 VDC 3.0 A – EIAJ-04 jack. Connect only the power supply shipped with the camera or approved
replacement 12 VDC, 3A power supply. This connection is not needed if you connect to the network
using a mid-span PoE+ power injector.
nNetwork PoE+ – RJ-45 connector. Connect to the network for network access for IP streaming and
camera control via web interface or Telnet. Optionally connect to the network using a mid-span PoE+
power injector for power, streaming, and control.
nUSB 3.0 – USB type B connector. Connect to a computer for use with soft conferencing applications.
Provides uncompressed USB 3.0 stream.
nHDMIvideo select switch – Select the appropriate HDMI video output resolution for the near-end
video display. USB streaming resolution is auto-negotiated; IP streaming resolution is set in the
administrative web interface.
nCamera Settings – DIP switches to set camera behaviors such as IR frequency, image flip (camera is
invertible), normal or Super-Wide mode, and baud rate. See Camera Behavior Settings.
nHDMI – HDMI video output connector. Connect to the near-end video display.
nRS-232 – RJ-45 connector. Optionally connect to a controller to manage the camera using a modified
VISCA protocol.
Note
A label on the bottom of the camera lists the rotary and DIPswitch settings.
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Back of the Camera – RoboSHOT 12E USB and RoboSHOT 30E USB
nNetwork PoE+ – RJ-45 connector. Connect to the network via mid-span PoE+ power injector.
Provides power and network access for IP streaming and camera control via web interface or Telnet.
nUSB 3.0 – USB type B connector. Connect to a computer for use with soft conferencing applications.
Provides uncompressed USB 3.0 stream.
nHDMIvideo select switch – Select the appropriate HDMI video output resolution for the near-end
video display. USB streaming resolution is auto-negotiated; IP streaming resolution is set in the
administrative web interface.
nHDMI output – HDMI video output connector. Connect to the near-end video display.
nRS-232 port – RJ-45 connector. Optionally connect to a controller to manage the camera using a
modified VISCA protocol.
Note
A label on the bottom of the camera lists the rotary switch settings.
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Installation
This section covers:
nSelecting the location for the camera
nInstalling the mount
nRS-232 cable pin-out and communication settings
nSettings for the physical switches on the camera
nConnection diagrams
nConnecting and mounting the camera
And a required safety note here:
Note
PoE type networks connected to this equipment are for intra-building use only and should not be connected
to lines that run outside of the building in which this product is located.
Don’t Void Your Warranty!
Caution
Always support the camera's body when lifting or moving it. Lifting the camera by its head or mounting arm
will damage it.
Caution
This product is for indoor use. Do not install it outdoors or in a humid environment without the appropriate
protective enclosure. Do not allow it to come into contact with any liquid.
For RoboSHOT 12 USB:Use the power supply included with the camera or recommended for use with it.
Always check the output voltage listed on the power supply label, as power supplies for different products
may look nearly identical. Using the wrong power supply will void the warranty, possibly causing unsafe
operating conditions and damage to the product.
Do not install or operate this product if it has been dropped, damaged, or exposed to liquids. If any of these
things happen, return it to Vaddio for safety and functional testing.
Before You Install the Camera
Things to keep in mind when deciding where to install the camera:
nConsider camera viewing angles, lighting conditions, line-of-sight obstructions, and in-wall obstructions
where the camera is to be mounted.
nEnsure that the camera body can move freely and will normally point away from the ceiling and lights.
The camera will not perform well if it is pointed toward a light source such as a light fixture or window.
nIf the IR Remote Commander will be used, ensure that nothing blocks the IR lens in the camera's base.
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Prepare for a successful installation:
nBe sure you can identify all cables correctly.
nCheck Cat-5 cables for continuity.
nEnsure that the video resolution rotary switch and the DIP switches (if any) are set appropriately.
nTalk to the network administrator. If installing the camera in a non-DHCP network (one that does not
automatically assign IP addresses), you will need to configure the camera with a static IP address as
directed by the network administrator.
Installing the Wall Mount
The camera is shipped with a wall mount. Other mounting options are available as well. Contact us if you
don’t have the camera mount you need.
You can install the camera wall mount to a 2-gang wall box or directly to the drywall.
nIf you mount it to drywall, use the wall anchors provided with the wall mount.
nIf you mount it to a wall box, use the cover plate screws supplied with the wall box.
If you install the camera wall mount to drywall, use the wall anchors provided with the mount.
About Ceiling-Mounted Cameras
If you use an inverted mount, set the camera's Image Flip DIP switch ON for inverted operation. This
orients the video image correctly and sets the tilt motors to respond appropriately to tilt up and down
commands from the remote, web interface, and connected control devices.For RoboSHOT Elite series
cameras, this switch is available to the administrator on the System page of the web interface.
Note
If mounting this camera using the Half-Recessed Ceiling Mount, you will need to power the mount's IR
receiver separately to use the IRremote with the camera. Use Power Extension Module 999-1005-021.
This camera does not supply power to the mount's IR receiver.
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Video Resolution Setting
A rotary switch sets the HDMI video resolution. USB streaming resolution is negotiated with the host PC
and the application, and the IP streaming resolution is set via the web interface.
Set the desired video output resolution with the rotary switch before installing the camera. The video
resolutions are mapped differently on the rotary switch for the newer Elite-series cameras.
RoboSHOT 12 USB camera
RoboSHOT 12E USB or RoboSHOT 30E USB camera
For the newer Elite-series cameras: If the camera has been updated to version 3.1.0 firmware or later,
Position 0 selects software control. Set video output resolution in the web interface.
The default resolution is 1080p/59.94. This capability is not available in earlier firmware versions or on the
older RoboSHOT 12 USB camera.
A label on the bottom of the camera provides a quick reference for setting the rotary switch.
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Camera Behavior Settings – RoboSHOT 12 USB
The RoboSHOT 12 USB camera uses DIP switches to set camera behaviors; the RoboSHOT 12E USB
and RoboSHOT 30E USB cameras set all camera behaviors in the web interface.
A label on the bottom of the camera provides a quick reference for setting the switches.
Set the switches appropriately before mounting the camera.
After the camera is installed, you can read the switches from the camera's web interface.
Note
When the camera is not inverted, DIP switches are in their default positions when they are up.
IR Frequency Selection:If there are multiple cameras in the room, use switches 1 and 2 to configure
each with a different IR frequency to allow the IR Remote Commander to control them independently. Then
use the Camera Select buttons at the top of the remote to select the camera you want to control.
nSW1 and SW2 up: IR frequency 1
nSW1 down, SW2 up: IR frequency 2
nSW1 up, SW2 down: IR frequency 3
IR: Leave switch 3 in the default UP position if the IR remote will be used.
Image Flip: If mounting the camera upside-down, set switch 4 to the DOWN position: IMAGE FLIP ON.
This orients the video image correctly and sets the tilt motors to respond appropriately to tilt up and down
commands from the remote, web interface, and connected control devices.
Super Wide: In normal mode, the camera has a 67.2º horizontal field of view (HFOV). For Super Wide
mode, set switch 5 to the DOWN position for a 12X, 73º horizontal angle of view.
Baud:Set switch 6 to the baud rate of the device connected to the RS-232 port. The default is 9600 bps.
The 38400 baud setting is optional if the connected control device supports it.
HDMI Color: Set the color space for the HDMI output to YCbCr (default; switch 7 UP) or sRGB.
Switch 8 is not currently used.
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

RS-232 Serial Communication Settings
The RS-232 serial port (RJ-45, color-coded blue) on the camera's back panel enables third-party control.
Parameter Value
Communication Speed 9600 bps or 38400 bps, switch-
selectable
Number of start bits 1
Number of stop bits 1
Number of data bits 8
Parity None
Flow control None
RS-232 Connector Pin-Out
Connector pin-out:
nPin 1: Not used
nPin 2: Not used
nPin 3: Not used
nPin 4: Not used
nPin 5: Not used
nPin 6: GND
nPin 7: RXD (from TXD of control source)
nPin 8: TXD (to RXD of control source)
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty.
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Cabling Notes
Caution
Do not use pass-through RJ-45 connectors. If they are crimped incorrectly, they can damage
the connectors on the product, cause intermittent connections, and degrade signal quality.
Physical damage to the connectors may void your warranty.
Intact – will make reliable contact
with cable connector
Damaged – Bent contact fingers
will NOT make reliable contact
with cable connector
Use Cat-5e or better cable. We recommend using high-quality connectors and a high-quality crimping tool.
We recommend shielded cabling if the cables will be coiled, run tightly with other cables, or placed close
sources of electromagnetic interference such as power lines.
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty.
Pro Tip
Label all cables at both ends.
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Connecting the Camera
Note
Talk to the network administrator before you connect the equipment.
If you install this equipment on a non-DHCP network (one that uses only static IP addresses), you may
need to configure the camera with a static IP address before you connect it to the network. Work with the
network administrator to determine how to configure the equipment.
Basic Connections – RoboSHOT 12 USB
Here is an example of how the RoboSHOT 12 USB camera might be set up in a medium-size conference
room. In this setup, a PC uses a unified communications conferencing application to manage the camera
and an EasyUSB Mixer/Amp with attached microphones and speakers.
Note
RoboSHOT 12 USB output is USB 3.0; EasyUSB Mixer/Amp is USB 2.0.
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Basic Connections – RoboSHOT 12E USB or RoboSHOT 30E USB
Here is the same installation using an Elite-series camera. Again, please note that the camera's output is
USB 3.0; the EasyUSB Mixer/Amp is USB 2.0.
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Installing the Camera
Caution
Before you start, be sure you can identify all cables correctly. Connecting a cable to the wrong port can
result in equipment damage.
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty.
1. Verify that you have set the switches on the back of the camera to the desired settings.
2. Route the cables through the opening in the mounting shelf and connect them to the camera.
Caution:
Use the power supply shipped with the camera. Using a different power supply will damage the camera
and void the warranty, and may create an unsafe operating condition.
3. Place the camera on the mount.
4. Attach the camera to the mount using the mounting screw supplied with the camera.
Image for illustration only; not to scale. Camera and mount details may differ.
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Powering Up the Camera
Connect camera power.
The camera will initialize and move. This will take a few seconds. When an image is available, the camera
is ready to accept control information.
Status Light
The light in the camera's base indicates its current state.
nBlue – Camera is active
nPurple – Standby mode or booting
nYellow – Firmware update is in progress
nBlinking blue – USB cable is disconnected (UC color scheme)
nBlinking red – Video mute is on (UC color scheme)
Caution
Do not remove power or reset the camera while the indicator is yellow, showing a firmware update in
progress. Interrupting a firmware update can make the camera unusable.
Note
By default, the camera's status light is active during normal operation; however, it can be configured to
remain off when the camera is powered up. The camera may be sending video even if the indicator light is
off.
Next Steps
The camera is now ready to configure and use. This information is available in the Complete Manual for
RoboSHOT USBEnterprise-Class PTZ Conferencing Cameras.
Operation, Storage, and Care
For smears or smudges on the product, wipe with a clean, soft cloth. Use a lens cleaner on the lens. Do not
use any abrasive chemicals.
Keep this device away from food and liquids.
Do not operate or store the device under any of the following conditions:
nTemperatures above 40°C (104°F) or below 0°C (32°F)
nHigh humidity, condensing or wet environments
nInclement weather
nSevere vibration
nBetween converging tectonic plates
nDry environments with an excess of static discharge
Do not attempt to take this product apart. There are no user-serviceable components inside.
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Compliance and Conformity Statements – RoboSHOT 12E USB and
RoboSHOT 30E USB
Compliance testing was performed to the following regulations:
FCC Part 15 (15.107, 15.109), Subpart B Class A
ICES-003, Issue 54: 2012 Class A
EMC Directive 2004/108/EC Class A
EN 55032: 2015 Class A
EN 55024: November 2010 Class A
KN22 2008 (CISPR 22: 2006) Class A
KN24 2008 (CISPR 24: 1997 + A1: 2000 + A2: 2002) Class A
IEC 60950-1:2005 (2nd Edition); Am 1: 2009 + Am 2: 2013 Safety
EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 + A2: 2013 Safety
FCC Part 15 Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15, Subpart B, of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at his/her own expense.
Operation is subject to the following two conditions: (1) This device may not cause
interference, and (2) This device must accept any interference including interference that
may cause undesired operation of the device.
Changes or modifications not expressly approved by Vaddio can affect emission
compliance and could void the user’s authority to operate this equipment.
ICES-003 Compliance
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’emet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la classe A
préscrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications
du Canada.
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

European Compliance
This product has been evaluated for Electromagnetic Compatibility under the EMC Directive for Emissions
and Immunity and meets the requirements for a Class A digital device. In a domestic environment this
product may cause radio interference in which case the user may be required to take adequate measures.
Standard(s) To Which Conformity Is Declared:
EMC Directive 2004/108/EC
EN 55022: December 2010 Conducted and Radiated Emissions
EN 55024: November 2010 Immunity
EN 61000-4-2: 1995 + Amendments A1: 1998 + A2: 2001 Electrostatic Discharge
EN 61000-4-3: 2006 + A1: 2008 Radiated Immunity
EN 61000-4-4: 2004 + Corrigendum 2006 Electrical Fast Transients
EN 61000-4-5: 2006 Surge Immunity
EN 61000-4-6: 2009 Conducted Immunity
EN 61000-4-8: 2010 Power Frequency Magnetic Field
EN 61000-4-11: 2004 Voltage Dips, Interrupts and
Fluctuations
KN22 2008 (CISPR 22: 2006) Conducted and Radiated Emissions
KN24 2008 (CISPR 24: 1997 + A1: 2000 + A2: 2002) IT Immunity Characteristics
EN 61000-4-2 Electrostatic Discharge
EN 61000-4-3 Radiated Immunity
EN 61000-4-4 Electrical Fast Transients
EN 61000-4-5 Surge Immunity
EN 61000-4-6 Conducted Immunity
EN 61000-4-8 Power Frequency Magnetic Field
EN 61000-4-11 Voltage Dips, Interrupts and
Fluctuations
IEC 60950-1: 2005 (2nd Edition); Am 1: 2009 + Am 2: 2013 Safety
EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 + A2:
2013 Safety
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Installation Guide for RoboSHOT USBEnterprise-Class PTZConferencing Cameras