VADDIO RoboSHOT 20 UHD User manual

Complete Manual for
RoboSHOT 20 UHD
and RoboSHOT 40 UHD
Professional PTZ Cameras
Document 411-0028-30 Rev. C
January 2019

ii
Contents
Overview 1
What's in this Guide 1
Camera Features 1
Unpacking the Camera 2
A Quick Look at the Camera 4
Front of the Camera 4
RoboSHOT 20 UHD:Back of the Camera 5
RoboSHOT 40 UHD:Back of the Camera 6
Camera Switch Settings 7
Video Resolution Selector 7
Camera Behavior Settings for RoboSHOT 20 UHD 8
Installing the Camera 9
Don’t Void Your Warranty! 9
Before You Start 9
Installing the Wall Mount 10
About Ceiling-Mounted Cameras 10
Cabling Notes 11
Basic Connection Diagrams 12
Options for Power and Other Connections 13
RS-232 Serial Communication Settings and Port Pin-outs 14
Speed and Encoding 14
Connector Pin-Out 14
Installing the Camera 15
Powering Up the Camera 16
Status Light 16
Using the IR Remote 17
IR Remote Cheat Sheet 17
IR Remote Details 18
Storing a Preset Using the Remote 18
Clearing a Preset Using the Remote 18
Web Interface 19
Getting the Camera's IP Address 19
Accessing the Web Interface 19
Browser Support 19
User Access 20
Administrative Access 21
Compact Menu View 21
Web Interface Cheat Sheet 22
System Administration 23

For Non-DHCP Environments: Configuring the Device with a Static IP Address for Initial
Installation 23
Changing the Camera's Hostname 25
Optional For DHCP Environments: Changing from a DHCP Address to a Static IP Address 26
Specifying Time Zone and NTP Server 27
Managing Access and Passwords 28
Disabling Telnet Access 28
Enabling or Requiring HTTPS 29
Adding Room Information to the Camera's Web Interface 30
Saving (Exporting) or Restoring (Importing)a Camera Configuration 31
Installing a Camera Firmware Update 32
Rebooting the Camera 33
Contacting Vaddio Technical Support 34
Accessing the Diagnostic Logs 34
Configuring Camera Behavior 35
Configuring IP Streaming 35
Setting up RTSPStreaming in Easy Mode 36
Setting up RTSP Streaming in Custom Mode 37
RTSPStreaming Protocol and URL 38
Configuring RTMP Streaming 39
Advanced: Changing MTU 41
Stopping the IP Stream 41
Adjusting the Focus 42
Defining Video Mute Behavior for the RoboSHOT 40 UHD Camera 42
Lighting and Color Adjustments: Setting up Custom CCU Scenes 43
Lighting Adjustments 44
Fine-Tuning Image Quality and Color 45
Saving Color and Lighting Settings 45
Lighting and Image Quality Cheat Sheet 46
Color Adjustment Cheat Sheet 47
Setting the Custom Home Position and Other Preset Shots 48
Renaming Presets and Custom CCU Scenes 48
Setting the Speed for Manual Movements 49
Setting the Direction for Camera Movements 49
Genlock Settings and Adjustments – RoboSHOT 40 UHD Only 50
Reading the Camera's Switches 51
Software Switch Settings – RoboSHOT 40 UHD Only 52
Software Switch Settings – Both Models 53
Operating the Camera from the Web Interface 54
Switching the Camera Off or On (Standby) 54
Stop or Resume Sending Video (Mute) 54
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

Moving the Camera 55
Zooming In or Out 55
Moving the Camera to a Preset Position 55
Adjusting the Color and Lighting 55
Telnet Command Reference 56
camera home 57
camera pan 57
camera tilt 58
camera zoom 59
camera focus 60
camera preset 61
camera ccu get 62
camera ccu set 63
camera ccu scene 64
camera led 64
camera standby 65
video mute 65
streaming settings get 66
streaming ip enable 67
network ping 67
network settings get 68
system reboot 68
system factory-reset 69
history 70
version 70
help 71
exit 71
RS-232 Serial Command Reference 72
Camera Movement, Zoom, and Focus Commands 72
Movement, Zoom, and Focus Inquiry Commands 74
Color and Light Management Commands 75
Shutter Speed Values 77
Iris Position Values 78
Iris Gain Values 79
Iris Gain Limit Values 79
Color and Light Management Inquiry Commands 80
Other Commands 80
Other Inquiry Commands 81
Specifications 82
Troubleshooting and Care 83
Check the Status Light First 83
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

Check the Cables Next 83
Power/Responsiveness Issues 83
Video and Streaming Issues 84
Camera Control and Other Issues 85
Restoring Factory Settings from the Web Interface 86
Restoring Factory Default Settings Via Hardware – RoboSHOT 20 UHD 86
Restoring Factory Default Settings Via Hardware – RoboSHOT 40 UHD 86
Operation, Storage, and Care 87
Compliance Statements and Declarations of Conformity 88
FCC Part 15 Compliance 88
ICES-003 Compliance 88
European Compliance 89
Warranty and Return Policy 90
Photo Credits 94
Index 95
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

1
Overview
This guide covers the RoboSHOT®20 UHD and RoboSHOT 40 UHD professional PTZ cameras:
nRoboSHOT 20 UHD, North America – 999-9950-
000 (silver/black); 999-9950-000W (white)
nRoboSHOT 20 UHD, Europe/UK – 999-9950-001
(silver/black); 999-9950-001W (white)
nRoboSHOT 20 UHD, Australia/New Zealand– 999-
9950-009 (silver/black); 999-9950-009W (white)
nRoboSHOT 40 UHD, North America – 999-9952-
000 (black); 999-9952-000W (white)
nRoboSHOT 40 UHD, Europe/UK – 999-9952-001
(black); 999-9952-001W (white)
nRoboSHOT 40 UHD, Australia/New Zealand – 999-9952-009 (black); 999-9952-009W (white)
What's in this Guide
This guide covers:
nUnpacking
nPhysical features
nSwitch settings
nInstallation
nControlling the camera using the IR remote
nWeb interface:system administration and performance/behavior configuration
nTelnet and RS-232 API references
nSpecifications
nTroubleshooting
nWarranty and compliance/conformity information
For your convenience, the information you need to install this product is also available in the smaller, stand-
alone Installation Guide for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ
Cameras, which covers unpacking, physical features, switch settings, installation, and initial power-up.
Download manuals, dimensional drawings, and other information from www.vaddio.com/support.
Camera Features
nBack-illuminated, ultra high definition Exmor R™ sensor delivers native UHD (3840 x 2160) video
nImaging and performance comparable to 3-chip cameras
nProfessional performance and flexibility, with simultaneous 3G-SDI, HDMI, and H.264 IP streaming
nRoboSHOT 40 UHD is Vaddio's first camera with genlock
nView the RTSP stream from the camera using any standards-based media viewer
nRoboSHOT 20 UHD: 12x optical zoom; 20x combined optical and digital zoom; horizontal field of view
74° (wide) to 4.8° (tele) at 20x
nRoboSHOT 40 UHD: 20x optical zoom; 40x combined optical and digital zoom; horizontal field of view
70º (wide) to 4.1º (tele) at 20x
nTri-Synchronous Motion™ simultaneous 3-axis pan/tilt/zoom movement between presets
nSmooth, silent direct-drive motors – ultra-accurate positioning, from 120° per second down to 0.35° per
second
nWeb interface for remote administration and operation, integration-ready Telnet or serial RS-232 control,
presenter-friendly IR remote control

Unpacking the Camera
Make sure you received all the items you expected.
Caution
Always support the camera's base when picking it up. Lifting the camera by its head or mounting
arm will damage it.
RoboSHOT 20 UHD, silver/black, North America – 999-9950-000
RoboSHOT 20 UHD, white, North America – 999-9950-000W
RoboSHOT 20 UHD, silver/black, Europe and UK – 999-9950-001
RoboSHOT 20 UHD, white, Europe and UK – 999-9950-001W
RoboSHOT 20 UHD, silver/black, Australia and New Zealand – 999-9950-009
RoboSHOT 20 UHD, white, Australia and New Zealand – 999-9950-009W
nRoboSHOT 20 UHD camera, 998-9950-000
n12 VDC, 3.0 A switching power supply with AC cord set(s)
nThin Profile Wall Mount with mounting hardware, black (535-2000-240) or white (535-2000-240W),
depending on camera color
nVaddio IR Remote Commander (998-2100-000)
nEZCamera RS-232 Control Adapter (998-1001-232)
nQuick Start Guide
OR
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

RoboSHOT 40 UHD, black, North America – 999-9952-000
RoboSHOT 40 UHD, white, North America – 999-9952-000W
RoboSHOT 40 UHD, black, Europe and UK – 999-9952-001
RoboSHOT 40 UHD, white, Europe and UK – 999-9952-001W
RoboSHOT 40 UHD, black, Australia and New Zealand – 999-9952-009
RoboSHOT 40 UHD, white, Australia and New Zealand – 999-9952-009W
nRoboSHOT 40 UHD camera, 998-9950-000
n12 VDC, 3.0 A switching power supply with AC cord set(s)
nThin Profile Wall Mount with mounting hardware, black or white depending on camera color
nVaddio IR Remote Commander (998-2100-000)
nEZCamera RS-232 Control Adapter (998-1001-232)
nQuick Start Guide
OR
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

A Quick Look at the Camera
This section covers the physical features of the camera.
Front of the Camera
nCamera and Zoom Lens, RoboSHOT 20 UHD (image on the left):20x zoom range; 4.8° field of
view at 20x. Horizontal field of view up to 74°. Optical zoom to 12x, combined optical and digital zoom
from 12x to 20x.
nCamera and Zoom Lens, RoboSHOT 40 UHD (image on the right): 40x zoom range; 4.1° field of
view at 40x. Horizontal field of view up to 70°. Optical zoom to 20x, combined optical and digital zoom
from 20x to 40x at 1080p, or 20x to 30x at 2160p.
nDual-arm mount provides superior stability.
nIR Sensors: Sensors in the front of the camera base receive signals from the remote. Make sure
there's nothing directly in front of the camera base, and point the remote at the camera.
nStatus indicator: The multicolored LED indicates the camera's current state.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

RoboSHOT 20 UHD:Back of the Camera
From left to right:
n12 VDC, 3.0 A power connector – For local power. Not used when connecting the camera to a
OneLINK device or a PoE++ power injector. Use only the 12 VDC, 3A power supply.
nOneLINK HDBaseT connector – Network connectivity for streaming and control; also for power if a
PoE++ injector or OneLINK device is used.
nHDMI connector – HDMI video output.
nHD-SDI connector – HD-SDI video output.
nRS-232 port – Allows an external device to control the camera using a modified VISCA protocol. See
RS-232 Serial Communication Settings and Port Pin-outs.
nHDvideo select switch – Sets the video output resolution.
nCamera Settings DIP switches – Sets camera behaviors such as IR remote frequency, image flip,
and RS-232 baud rate. See Camera Settings for more information.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

RoboSHOT 40 UHD:Back of the Camera
From left to right:
n12 VDC, 3.0 A power connector – For local power. Not used when connecting the camera to a
OneLINK device or a PoE++ power injector. Use only the 12 VDC, 3A power supply.
nOneLINK HDBaseT connector – Network connectivity for streaming and control; also for power if a
PoE++ injector or OneLINK device is used.
nHDMI connector – HDMI video output.
nSDI connector – 3G-SDI video output.
nSync connector – For genlock signal.
nRS-232 port – Allows an external device to control the camera using a modified VISCA protocol. See
RS-232 Serial Communication Settings and Port Pin-outs.
nCamera Settings rotary switch – Sets the video output resolution.
Note
Alabel on the bottom of the camera lists the physical switch settings.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

Camera Switch Settings
Both models use a rotary switch to set the video resolution. The RoboSHOT 20 UHD camera uses DIP
switches to set some basic camera behaviors; the RoboSHOT 40 UHD camera uses "soft DIP switches"
in the web interface to set these behaviors.
A label on the bottom of the camera provides a quick reference for setting the switch or switches on the
back. After the camera is installed, you can read all switches from the camera's web interface.
Set the switch or switches on the back of the camera before mounting the camera.
Video Resolution Selector
Set the desired output resolution for the camera with the rotary switch.
Notes
The maximum resolution for the HD-SDI output and the IP stream is 1080p.
On the RoboSHOT 20 UHD, when the video output is set to 1080p/29.97 or 1080p/25 (rotary switch
positions 4 and 5), the HDMI output is at double the specified frame rate, with each frame doubled. Other
outputs deliver the specified frame rate. This is a limitation of the camera hardware.
On the RoboSHOT 40 UHD, zoom is limited to 30x at 2160p.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

Camera Behavior Settings for RoboSHOT 20 UHD
DIP switches on the back of the RoboSHOT 20 UHD set its basic behaviors.
Note
When the camera is not inverted, DIP switches are in their default positions when they are up.
IR1, IR2, IR3 (Frequency Selection): If there are multiple cameras in the room, use switches 1 and 2 to
configure each with a different IR frequency to allow the IR Remote Commander to control them
independently. Then use the Camera Select buttons at the top of the remote to select the camera you want
to control.
nSW1 and SW2 up: IR frequency 1
nSW1 down, SW2 up: IR frequency 2
nSW1 up, SW2 down: IR frequency 3
IR: Leave switch 3 UP if the IR remote will be used.
Image Flip: If mounting the camera upside-down, set switch 4 DOWN: IMAGE FLIP ON.
Baud Rate:Set switch 5to the baud rate of the device connected to the RS-232 port. The default is 9600
bps. The 38400 baud setting is optional if the connected control device supports it.
Switch 6 is not currently used.
Note
On the RoboSHOT 40 UHD, these settings are available using the corresponding soft DIP switches on the
System page of the web interface. See Software Switch Settings – RoboSHOT 40 UHD Only.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

Installing the Camera
This section covers:
nSelecting the location for the camera
nInstalling the mount
nConnection diagrams
nRS-232 cable pin-out and communication settings
nConnecting and mounting the camera
Don’t Void Your Warranty!
Caution
Always support the camera's base when picking it up. Lifting the camera by its head or mounting
arm will damage it.
Caution
This product is for indoor use. Use an appropriate protective enclosure if installing it outdoors or in a humid
environment.
Do not install or operate this product if it has been dropped, damaged, or exposed to liquids. If any of these
things happen, return it to Vaddio for safety and functional testing.
Caution
If using a DCpower supply with this product, use the power supply included with it or recommended for use
with it. Always check the output voltage listed on the power supply label, as power supplies for different
products may look nearly identical. Using the wrong power supply will void the warranty, possibly causing
unsafe operating conditions and damage to the product.
Before You Start
Things to keep in mind when deciding where to install the camera:
nConsider camera viewing angles, lighting conditions, line-of-sight obstructions, and in-wall
obstructions.
nIf the IR Remote Commander will be used, ensure that nothing blocks the IRlens in the camera's base.
nEnsure that the camera body can move freely and point away from the ceiling and lights.
Prepare for a successful installation:
nBe sure you can identify all cables correctly.
nCheck Cat-5 cables for continuity.
nEnsure that the DIP switches (if present) and the video resolution switch are set appropriately. See
Camera Switch Settings.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

Installing the Wall Mount
The camera is shipped with a Thin Profile Wall Mount. Other mounting options are available as well.
Contact us if you don't have the camera mount you need.
If you are installing a OneLINK camera extension system with the camera, attach the EZIM (the smaller
unit) to the camera mount and route the camera cables through the opening before you install the mount.
Refer to the Quick-Start Guide supplied with the OneLINK extension, or to the OneLINK manual available
at support.vaddio.com/resources.
You can install the camera wall mount to a 2-gang wall box or directly to the drywall.
nIf you mount it to drywall, use the wall anchors provided with the wall mount.
nIf you mount it to a wall box, use the cover plate screws supplied with the wall box.
About Ceiling-Mounted Cameras
If you use an inverted mount, set the camera's Image Flip DIP switch ON for inverted operation. See DIP
Switches: Camera Behavior Settings for more information.
Note
On the RoboSHOT 40 UHD, this setting is available using the corresponding soft DIP switch on the
System page of the web interface. See Software Switch Settings – RoboSHOT 40 UHD Only.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

Cabling Notes
Caution
Do not use pass-through RJ-45 connectors. If they are crimped incorrectly, they can
damage the connectors on the product, cause intermittent connections, and degrade
signal quality. Physical damage to the connectors may void your warranty.
Intact – will make reliable contact
with cable connector
Damaged – Bent contact fingers
will NOT make reliable contact
with cable connector
Use Cat-5e or better cable. We recommend using high-quality connectors and a high-quality crimping tool.
We recommend shielded cabling if the cables will be coiled, run tightly with other cables, or placed close
sources of electromagnetic interference such as power lines.
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty.
Pro Tip
To prevent tragic mishaps, label both ends of every cable.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

Basic Connection Diagrams
Here is a simple set-up for the RoboSHOT 20 UHD camera.
Here is a simple set-up for the RoboSHOT 40 UHD camera, using genlock.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

Options for Power and Other Connections
Use the provided 12 VDC power supply – As shown in the Basic Connections section, this set-up
requires separate connections for power, network, control, and video output.
Use a PoE++ power injector – Connect to the network and to power through a PoE++ power injector.
Video output and RS-232 control (if used)require separate connections. In most cases, you do not need to
use the camera's 12 VDC power supply in this configuration.
Connect the camera to a OneLINK®device – A single Cat-5e (or better) cable to the
OneLINK/HDBaseT connector provides power, control, network, and video connectivity. Network, video
output, and RS-232 control are connected at the OneLINK receiver. Do not use the camera's 12 VDC
power supply in this configuration.
This example shows basic connections for a RoboSHOT 20 UHD camera using a OneLINK HDMI
extension. Connection details vary depending on the equipment and functionality to be used in your
installation.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

RS-232 Serial Communication Settings and Port Pin-outs
The RS-232 serial port (color-coded blue) near the center of the camera's back panel provides another
means of controlling the camera.
Speed and Encoding
Specification Value
Communication Speed 9600 or 38400 baud, selectable
Number of start bits 1
Number of stop bits 1
Number of data bits 8
Parity None
Flow control None
9600 baud is default. The 38400 baud setting is optional if the connected device supports it.
Connector Pin-Out
nPin 1: Not used
nPin 2: Not used
nPin 3: Not used
nPin 4: Not used
nPin 5: Not used
nPin 6: GND
nPin 7: RXD (from TXD of control source)
nPin 8: TXD (to RXD of control source)
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras

Installing the Camera
Be sure you have already set the camera's DIP switches (if present)and video resolution switch.
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty.
1. Route the cables to the camera location.
2. Route the cables through the mount, and install the mount on the wall or attach it to the wall box. Leave
the screws loose enough to adjust the position of the mount.
3. Level the mount and tighten the mounting screws.
4. Connect the cables to the camera.
Caution:
If using local power rather than connecting to a OneLINK device or using PoE++, use the power supply
shipped with the camera. Using a different power supply may create an unsafe operating condition or
damage the camera, and will void the warranty.
5. Place the camera on the mount.
6. Attach the camera to the mount using the ¼”-20 x .375 mounting screw supplied with the camera.
Images for illustration only; not to scale. Camera and mount details may differ.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras