VADDIO RoboSHOT 12 USB User manual

Complete Manual for
RoboSHOT USB Enterprise-Class PTZ
Conferencing Cameras
Including RoboSHOT 12 USB, RoboSHOT 12E USB,
and RoboSHOT 30E USB
Document 411-0000-30 Rev E
May 2019

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Contents
Overview 1
What's in this Guide 1
Features 2
Unpacking the Camera 3
A Quick Look at the Camera 5
Front of the Camera 5
Back of the Camera – RoboSHOT 12 USB 6
Back of the Camera – RoboSHOT 12E USB and RoboSHOT 30E USB 7
Installation 8
Don’t Void Your Warranty! 8
Before You Install the Camera 8
Installing the Wall Mount 9
About Ceiling-Mounted Cameras 9
Video Resolution Setting 10
Camera Behavior Settings – RoboSHOT 12 USB 11
RS-232 Serial Communication Settings 12
RS-232 Connector Pin-Out 12
Cabling Notes 13
Connecting the Camera 14
Basic Connections – RoboSHOT 12 USB 14
Basic Connections – RoboSHOT 12E USB or RoboSHOT 30E USB 15
Installing the Camera 16
Powering Up the Camera 17
Status Light 17
Using the Remote Control 18
Quick Reference 18
IR Remote Details 19
Storing a Preset Using the Remote 19
Clearing a Preset Using the Remote 19
Web Interface 20
Getting the Camera's IP Address 20
Accessing the Web Interface 20
Browser Support 20
User Access 21
Administrative Access 22
Compact Menu View 22
Web Interface Quick Reference 23
System Administration 24
For Non-DHCP Environments: Configuring the Device with a Static IP Address for Initial
Installation 24

Changing the Camera's Hostname 27
Optional For DHCP Environments: Changing from a DHCP Address to a Static IP Address 27
Specifying Time Zone and NTP Server 28
Managing Access and Passwords 29
Disabling Telnet Access 29
Enabling or Requiring HTTPS 30
Adding Room Information to the Screen 31
Saving (Exporting) or Restoring (Importing)a Configuration 32
Installing a Firmware Update 33
Rebooting the Camera 34
Contacting Vaddio Technical Support 35
Viewing Diagnostic Logs 35
Configuring Camera Behavior 36
Setting the Custom Home Position and Other Preset Shots 36
Renaming Presets and Custom CCU Scenes 37
Initial Lighting and Color Settings 37
Lighting Adjustments 38
Adjusting the Color and Image Quality Settings 38
Lighting and Image Quality Quick Reference 39
Color Adjustment Quick Reference 40
Saving Color and Lighting Settings 40
Adjusting the Focus 41
Speed Adjustments 42
About Tri-Synchronous Motion 42
Setting the Speeds for Manual Movements 42
Setting the Speeds of Movements to Presets 43
Adjusting Tri-Synchronous Motion Speed 43
Setting the Direction for Camera Movements 44
Configuring Streaming 45
About Streaming 45
Enabling or Disabling Streaming 45
Configuring USB Streaming 46
Setting up IPStreaming in Easy Mode 47
Setting up IPStreaming in Custom Mode 48
RTSPStreaming Protocol and URL 48
Configuring RTMP Streaming 49
Advanced: Changing MTU 50
Reading the Camera's Switches 51
Basic Camera Settings – RoboSHOT 12E USB and RoboSHOT 30E USB 52
Software-Controlled Video Output Resolution Setting 53
Additional Camera Settings 54
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Complete Manual for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Operating the Camera 56
Switching the Camera Off or On (Standby) 56
Stopping or Resuming Video 56
Managing the Camera Ready State 56
Moving the Camera 57
Zooming In or Out 57
Moving the Camera to a Preset Position 57
Telnet Serial Command API 58
camera home 59
camera pan 59
camera tilt 60
camera zoom 61
camera focus 62
camera preset 63
camera ccu get 64
camera ccu set 65
camera ccu scene 66
camera led 66
camera standby 67
streaming ip enable 67
streaming settings get 68
network settings get 69
network ping 69
system reboot 70
system factory-reset 70
history 71
version 71
help 71
exit 72
RS-232 Control 73
Camera Movement, Zoom, and Focus Commands 73
Movement, Zoom, and Focus Inquiry Commands 75
Color and Light Management Commands 76
Shutter Speed Values (CAM_Shutter) 78
Iris Values (CAM_Iris) 79
Iris Gain and Gain Limit Values (CAM_Gain) 80
Color and Light Management Inquiry Commands 80
Other Commands 81
Other Inquiry Commands 81
Specifications 83
Troubleshooting and Care 84
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Complete Manual for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Status Light 85
Restoring Default Camera Settings 85
Operation, Storage, and Care 86
Compliance and Conformity Statements – RoboSHOT 12E USB and RoboSHOT 30E USB 87
FCC Part 15 Compliance 87
ICES-003 Compliance 87
European Compliance 88
Compliance and Conformity Statements – RoboSHOT 12 USB 89
FCC Part 15 Compliance 89
ICES-003 Compliance 89
European Compliance 90
Warranty and Return Policy 91
Photo Credits 95
Index 96
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Complete Manual for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

1
Overview
This guide covers the RoboSHOT®USB enterprise-class PTZ conferencing cameras:
nRoboSHOT 12 USB, North America – 999-9920-000 (silver and
black)
nRoboSHOT 12 USB, Europe and UK – 999-9920-001 (silver and
black)
nRoboSHOT 12 USB, Australia and New Zealand – 999-9920-009
(silver and black)
nRoboSHOT 12E USB, North America – 999-99200-000 (black), 999-99200-000W (white)
nRoboSHOT 12E USB, Europe and UK – 999-99200-001 (black), 999-99200-001W (white)
nRoboSHOT 12E USB, Australia and New Zealand – 999-99200-009 (black), 999-99200-009W (white)
nRoboSHOT 30E USB, North America – 999-99230-000 (black), 999-99230-000W (white)
nRoboSHOT 30E USB, Europe and UK – 999-99230-001 (black), 999-99230-001W (white)
nRoboSHOT 30E USB, Australia and New Zealand – 999-99230-009 (black), 999-99230-009W (white)
Some models may be unavailable at this time.
What's in this Guide
This guide covers
nUnpacking
nPhysical features
nSwitch settings
nInstallation
nControlling the camera using the IR remote
nWeb interface:System administration and performance/behavior configuration
nTelnet and RS-232 API references
nSpecifications
nTroubleshooting
nWarranty and compliance/conformity information
For your convenience, the information you need to install this product is also available in the smaller, stand-
alone Installation Guide for RoboSHOT USB Enterprise-Class PTZ Conferencing Cameras.

Features
nRoboSHOT 12 USB and RoboSHOT 12E USB:12x optical zoom – perfect for huddle rooms and small
to medium conference rooms
RoboSHOT 30E USB:30x optical zoom – best for medium to large venues such as houses of worship
and lecture theaters
nRoboSHOT 12 USB:Exmor®1/2.8 type image sensor
RoboSHOT 12E USB and RoboSHOT 30E USB: Exmor R™ back-lit 1/2.5 type, high-speed, low-noise
image sensor
nSimultaneous uncompressed USB 3.0 and H.264 IP streaming (RTSP or RTMP)
nSelectable IP stream resolution; USB stream resolution auto-negotiated with conferencing client
nHDMI video output for local display
nSmooth, silent direct-drive motors for precise pan and tilt movements at up to 120° per second
nTri-Synchronous MotionTM simultaneous-arrival pan/tilt/zoom movement between presets
nUniversal Video Class (UVC) drivers supported in Windows®, Mac®OS, and Linux operating systems,
compatible with most UC conferencing applications
nPresenter-friendly IR remote control
nIntegration-ready Telnet and serial RS-232 control
nFull administrative control via web interface; manage the camera remotely while monitoring the stream
separately
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Unpacking the Camera
Make sure you have received all the items you expected.
Download manuals, dimensional drawings, and other information from www.vaddio.com/support.
Caution
Always support the camera's body when lifting or moving it. Lifting the camera by its head or mounting arm
will damage it.
Note
Some models may be unavailable at this time.
RoboSHOT 12 USB, North America– 999-9920-000 (silver and black)
RoboSHOT 12 USB, Europe/UK– 999-9920-001 (silver and black)
RoboSHOT 12 USB, Australia/NewZealand – 999-9920-009 (silver and black)
nRoboSHOT 12 USB Camera
nVaddio IR Remote Commander
n12 VDC, 3.0 Amp switching power supply with AC cord set(s)
nThin Profile Wall Mount with mounting hardware, black
nEZCamera RS-232 control adapter, part number 998-1001-232
nUSB 3.0 Type A to Type B cable, 6 ft. (1.8m)
nQuick Start Guide
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RoboSHOT 12E USB, North America– 999-99200-000 (black); 999-99200-000W (white)
RoboSHOT 12E USB, Europe/UK– 999-99200-001 (black); 999-99200-001W (white)
RoboSHOT 12E USB, Australia/NewZealand – 999-99200-009 (black); 999-99200-009W (white)
nRoboSHOT 12E USB camera, black or white
nThin Profile Wall Mount with mounting hardware, black or white, depending on camera color
nVaddioIR Remote Commander
nPoE+ mid-span power injector with AC cord set(s)
nEZCamera RS-232 control adapter, part number 998-1001-232
nUSB 3.0 Type A to Type B cable, 6 ft. (1.8m)
nQuick Start Guide
RoboSHOT 30E USB, North America– 999-99230-000 (black); 999-99230-000W (white)
RoboSHOT 30E USB, Europe/UK– 999-99230-001 (black); 999-99230-001W (white)
RoboSHOT 30E USB, Australia/NewZealand – 999-99230-009 (black); 999-99230-009W (white)
nRoboSHOT 30E USB camera, black or white
nThin Profile Wall Mount with mounting hardware, black or white, depending on camera color
nVaddio IR Remote Commander
nPoE+ mid-span power injector with AC cord set(s)
nEZCamera RS-232 control adapter, part number 998-1001-232
nUSB 3.0 Type A to Type B cable, 6 ft. (1.8m)
nQuick Start Guide
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Complete Manual for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

A Quick Look at the Camera
This section covers the physical features of the camera.
Front of the Camera
This photograph shows a RoboSHOT 12 USB camera. The RoboSHOT 12E USB and RoboSHOT 30E
USB are similar in appearance, and are available in either black or white.
Camera and Zoom Lens:
nRoboSHOT 12 USB: 12x optical zoom (12x in Super-Wide mode, 10x in normal mode). Recommended
for small to medium sized conference rooms.
nRoboSHOT 12E USB: 12x optical zoom; recommended for small to medium sized conference rooms.
nRoboSHOT 30E USB: 30x optical zoom; recommended for larger rooms.
IR sensor: Receives signals from the IR remote. Make sure there's nothing directly in front of the camera
base, and point the remote at the camera.
Status light: The multi-colored LED indicates the camera's current state.
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Complete Manual for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Back of the Camera – RoboSHOT 12 USB
n12 VDC 3.0 A – EIAJ-04 jack. Connect only the power supply shipped with the camera or approved
replacement 12 VDC, 3A power supply. This connection is not needed if you connect to the network
using a mid-span PoE+ power injector.
nNetwork PoE+ – RJ-45 connector. Connect to the network for network access for IP streaming and
camera control via web interface or Telnet. Optionally connect to the network using a mid-span PoE+
power injector for power, streaming, and control.
nUSB 3.0 – USB type B connector. Connect to a computer for use with soft conferencing applications.
Provides uncompressed USB 3.0 stream.
nHDMIvideo select switch – Select the appropriate HDMI video output resolution for the near-end
video display. USB streaming resolution is auto-negotiated; IP streaming resolution is set in the
administrative web interface.
nCamera Settings – DIP switches to set camera behaviors such as IR frequency, image flip (camera is
invertible), normal or Super-Wide mode, and baud rate. See Camera Behavior Settings.
nHDMI – HDMI video output connector. Connect to the near-end video display.
nRS-232 – RJ-45 connector. Optionally connect to a controller to manage the camera using a modified
VISCA protocol.
Note
A label on the bottom of the camera lists the rotary and DIPswitch settings.
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Back of the Camera – RoboSHOT 12E USB and RoboSHOT 30E USB
nNetwork PoE+ – RJ-45 connector. Connect to the network via mid-span PoE+ power injector.
Provides power and network access for IP streaming and camera control via web interface or Telnet.
nUSB 3.0 – USB type B connector. Connect to a computer for use with soft conferencing applications.
Provides uncompressed USB 3.0 stream.
nHDMIvideo select switch – Select the appropriate HDMI video output resolution for the near-end
video display. USB streaming resolution is auto-negotiated; IP streaming resolution is set in the
administrative web interface.
nHDMI output – HDMI video output connector. Connect to the near-end video display.
nRS-232 port – RJ-45 connector. Optionally connect to a controller to manage the camera using a
modified VISCA protocol.
Note
A label on the bottom of the camera lists the rotary switch settings.
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Installation
This section covers:
nSelecting the location for the camera
nInstalling the mount
nRS-232 cable pin-out and communication settings
nSettings for the physical switches on the camera
nConnection diagrams
nConnecting and mounting the camera
And a required safety note here:
Note
PoE type networks connected to this equipment are for intra-building use only and should not be connected
to lines that run outside of the building in which this product is located.
Don’t Void Your Warranty!
Caution
Always support the camera's body when lifting or moving it. Lifting the camera by its head or mounting arm
will damage it.
Caution
This product is for indoor use. Do not install it outdoors or in a humid environment without the appropriate
protective enclosure. Do not allow it to come into contact with any liquid.
For RoboSHOT 12 USB:Use the power supply included with the camera or recommended for use with it.
Always check the output voltage listed on the power supply label, as power supplies for different products
may look nearly identical. Using the wrong power supply will void the warranty, possibly causing unsafe
operating conditions and damage to the product.
Do not install or operate this product if it has been dropped, damaged, or exposed to liquids. If any of these
things happen, return it to Vaddio for safety and functional testing.
Before You Install the Camera
Things to keep in mind when deciding where to install the camera:
nConsider camera viewing angles, lighting conditions, line-of-sight obstructions, and in-wall obstructions
where the camera is to be mounted.
nEnsure that the camera body can move freely and will normally point away from the ceiling and lights.
The camera will not perform well if it is pointed toward a light source such as a light fixture or window.
nIf the IR Remote Commander will be used, ensure that nothing blocks the IR lens in the camera's base.
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Complete Manual for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Prepare for a successful installation:
nBe sure you can identify all cables correctly.
nCheck Cat-5 cables for continuity.
nEnsure that the video resolution rotary switch and the DIP switches (if any) are set appropriately.
nTalk to the network administrator. If installing the camera in a non-DHCP network (one that does not
automatically assign IP addresses), you will need to configure the camera with a static IP address as
directed by the network administrator.
Installing the Wall Mount
The camera is shipped with a wall mount. Other mounting options are available as well. Contact us if you
don’t have the camera mount you need.
You can install the camera wall mount to a 2-gang wall box or directly to the drywall.
nIf you mount it to drywall, use the wall anchors provided with the wall mount.
nIf you mount it to a wall box, use the cover plate screws supplied with the wall box.
If you install the camera wall mount to drywall, use the wall anchors provided with the mount.
About Ceiling-Mounted Cameras
If you use an inverted mount, set the camera's Image Flip DIP switch ON for inverted operation. This
orients the video image correctly and sets the tilt motors to respond appropriately to tilt up and down
commands from the remote, web interface, and connected control devices.For RoboSHOT Elite series
cameras, this switch is available to the administrator on the System page of the web interface.
Note
If mounting this camera using the Half-Recessed Ceiling Mount, you will need to power the mount's IR
receiver separately to use the IRremote with the camera. Use Power Extension Module 999-1005-021.
This camera does not supply power to the mount's IR receiver.
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Complete Manual for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Video Resolution Setting
A rotary switch sets the HDMI video resolution. USB streaming resolution is negotiated with the host PC
and the application, and the IP streaming resolution is set via the web interface.
Set the desired video output resolution with the rotary switch before installing the camera. The video
resolutions are mapped differently on the rotary switch for the newer Elite-series cameras.
RoboSHOT 12 USB camera
RoboSHOT 12E USB or RoboSHOT 30E USB camera
For the newer Elite-series cameras: If the camera has been updated to version 3.1.0 firmware or later,
Position 0 selects software control. Set video output resolution in the web interface. See Software-
Controlled Video Output Resolution Setting.
The default resolution is 1080p/59.94. This capability is not available in earlier firmware versions or on the
older RoboSHOT 12 USB camera.
A label on the bottom of the camera provides a quick reference for setting the rotary switch.
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Complete Manual for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Camera Behavior Settings – RoboSHOT 12 USB
The RoboSHOT 12 USB camera uses DIP switches to set camera behaviors; the RoboSHOT 12E USB
and RoboSHOT 30E USB cameras set all camera behaviors in the web interface.
A label on the bottom of the camera provides a quick reference for setting the switches.
Set the switches appropriately before mounting the camera.
After the camera is installed, you can read the switches from the camera's web interface.
Note
When the camera is not inverted, DIP switches are in their default positions when they are up.
IR Frequency Selection:If there are multiple cameras in the room, use switches 1 and 2 to configure
each with a different IR frequency to allow the IR Remote Commander to control them independently. Then
use the Camera Select buttons at the top of the remote to select the camera you want to control.
nSW1 and SW2 up: IR frequency 1
nSW1 down, SW2 up: IR frequency 2
nSW1 up, SW2 down: IR frequency 3
IR: Leave switch 3 in the default UP position if the IR remote will be used.
Image Flip: If mounting the camera upside-down, set switch 4 to the DOWN position: IMAGE FLIP ON.
This orients the video image correctly and sets the tilt motors to respond appropriately to tilt up and down
commands from the remote, web interface, and connected control devices.
Super Wide: In normal mode, the camera has a 67.2º horizontal field of view (HFOV). For Super Wide
mode, set switch 5 to the DOWN position for a 12X, 73º horizontal angle of view.
Baud:Set switch 6 to the baud rate of the device connected to the RS-232 port. The default is 9600 bps.
The 38400 baud setting is optional if the connected control device supports it.
HDMI Color: Set the color space for the HDMI output to YCbCr (default; switch 7 UP) or sRGB.
Switch 8 is not currently used.
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Complete Manual for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

RS-232 Serial Communication Settings
The RS-232 serial port (RJ-45, color-coded blue) on the camera's back panel enables third-party control.
Parameter Value
Communication Speed 9600 bps or 38400 bps, switch-
selectable
Number of start bits 1
Number of stop bits 1
Number of data bits 8
Parity None
Flow control None
RS-232 Connector Pin-Out
Connector pin-out:
nPin 1: Not used
nPin 2: Not used
nPin 3: Not used
nPin 4: Not used
nPin 5: Not used
nPin 6: GND
nPin 7: RXD (from TXD of control source)
nPin 8: TXD (to RXD of control source)
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty.
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Complete Manual for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Cabling Notes
Caution
Do not use pass-through RJ-45 connectors. If they are crimped incorrectly, they can damage
the connectors on the product, cause intermittent connections, and degrade signal quality.
Physical damage to the connectors may void your warranty.
Intact – will make reliable contact
with cable connector
Damaged – Bent contact fingers
will NOT make reliable contact
with cable connector
Use Cat-5e or better cable. We recommend using high-quality connectors and a high-quality crimping tool.
We recommend shielded cabling if the cables will be coiled, run tightly with other cables, or placed close
sources of electromagnetic interference such as power lines.
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty.
Pro Tip
Label all cables at both ends.
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Complete Manual for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Connecting the Camera
Note
Talk to the network administrator before you connect the equipment.
If you install this equipment on a non-DHCP network (one that uses only static IP addresses), you may
need to configure the camera with a static IP address before you connect it to the network. Work with the
network administrator to determine how to configure the equipment.
Basic Connections – RoboSHOT 12 USB
Here is an example of how the RoboSHOT 12 USB camera might be set up in a medium-size conference
room. In this setup, a PC uses a unified communications conferencing application to manage the camera
and an EasyUSB Mixer/Amp with attached microphones and speakers.
Note
RoboSHOT 12 USB output is USB 3.0; EasyUSB Mixer/Amp is USB 2.0.
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Complete Manual for RoboSHOT USBEnterprise-Class PTZConferencing Cameras

Basic Connections – RoboSHOT 12E USB or RoboSHOT 30E USB
Here is the same installation using an Elite-series camera. Again, please note that the camera's output is
USB 3.0; the EasyUSB Mixer/Amp is USB 2.0.
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Complete Manual for RoboSHOT USBEnterprise-Class PTZConferencing Cameras