Valkee Bright Light Headset User manual

Valkee Oy Rev. 1.1
VALKEE BRIGHT LIGHT HEADSET
MY VALKEE SOFTWARE INSTALLATION AND TROUBLESHOOTING GUIDE

Valkee Oy Rev 1.1 1
CONTEN TS
INSTALLATION GUIDE FOR MY VALKEE SOFTWARE............................................................................................................ 2
APPLE MAC REQUIREMENTS .......................................................................................................................................... 2
MICROSOFT WINDOWS REQUIREMENTS ....................................................................................................................... 2
INSTALLATION ON APPLE MAC COMPUTER ................................................................................................................... 3
INSTALLATION ON WINDOWS VISTA AND WINDOWS 7 COMPUTERS ......................................................................... 12
INSTALLATION ON WINDOWS XP COMPUTER.............................................................................................................. 20
TROUBLESHOOTING ON WINDOWS COMPUTERS........................................................................................................ 30
THINGS TO TRY IF INSTALLATION FAILS .................................................................................................................... 30
CONTACTING VALKEE FOR SUPPORT ........................................................................................................................ 30
CHECKING BROWSER PLUGIN INSTALLATION (WINDOWS XP, VISTA, 7 AND 8)....................................................... 31
CHECKING DEVICE DRIVER INSTALLATION................................................................................................................ 36
UNINSTALLING BROWSER PLUGIN (WINDOWS XP).................................................................................................. 39
UNINSTALLING DEVICE DRIVER (WINDOWS XP)....................................................................................................... 40
INSTALLING BROWSER PLUGIN MANUALLY (WINDOWS XP, VISTA, 7, 8)................................................................. 43
INSTALLING DEVICE DRIVER MANUALLY (WINDOWS XP)......................................................................................... 44
DEVICE DRIVER INSTALLATION PROBLEM, MISSING ROOT CERTIFICATE (WINDOWS XP) ....................................... 45

Valkee Oy Rev 1.1 2
INSTALLAT ION G UIDE FOR MY VAL KEE S OFT WARE
Installation of My Valkee software on your computer allows you to change the light therapy settings of your Valkee
bright light headset, such as dose and power. After installation, the settings can be changed in My Valkee web site.
APPLE MAC REQUIREMENTS
OPERATING SYSTEM AND COMPUTER
Mac OS X 10.5 to OS X 10.8 (Leopard, Snow Leopard, Lion, Mountain Lion)
Apple Mac computer with Intel processor
INTERNET BROWSER
Safari, Firefox, Chrome, Opera (11.x and up)
MICROSOFT WINDOWS REQUIREMENTS
OPERATING SYSTEM
Windows XP, Windows Vista, Windows 7 or Windows 8
INTERNET BROWSER
Internet Explorer (7.x and up), Safari, Firefox, Chrome, Opera (11.x and up)

Valkee Oy Rev 1.1 3
INSTALLATION ON APPLE MAC COMPUTER
NOTE: These instructions describe how to install My Valkee software into your Mac
computer using Safari browser. If you encounter any problems when installing the
software using one of the other supported browsers, please try to install the software
using Safari instead. After installation, you can use any of the supported browsers to
access My Valkee web site.
1. Open http://www.myvalkee.com in your browser. You can change the language of the site to Finnish or
English in the upper right corner.
2. Click the Register button.

Valkee Oy Rev 1.1 4
3. On the Registering page fill out the required data and then click Continue.
4. From the Download plugin page you can download the required software for adjusting your bright light
headset settings. Select your operating system, click Mac.

Valkee Oy Rev 1.1 5
5. Your browser will download the installation file to its default location. Click Save if there is a popup question.
6. Press Cmd+Alt+L to access your download window. In the download window double click on the downloaded
Valkee.pkg to install the required software.
NOTE: On Mac OS X 10.8 (Mountain Lion) the following message box may appear after double clicking
Valkee.pkg. In this case follow the instructions here. Otherwise continue to step 7.
Click OK to close the popup. Open the download window again by pressing Cmd+Alt+L. Keep Ctrl-button
pressed down and click Valkee.pkg.
Select Show in Finder from the popup menu. A window opens showing Downloads-folder.

Valkee Oy Rev 1.1 6
Keep Ctrl-button pressed down and click Valkee.pkg. Select Open from the popup menu. The following
message box appears:
Click Open. Continue to step 7.

Valkee Oy Rev 1.1 7
7. A security warning will appear for Install Valkee. Close your browser. Click Continue to install the software.
8. Click Continue at the Introduction window. Read the License Agreement and click Continue if you accept the
terms.

Valkee Oy Rev 1.1 8
9. Select the destination of your installation and click Continue.
10. Click Install on the Installation type window to run standard install to your selected destination.

Valkee Oy Rev 1.1 9
11. Enter your user name and password and click Install Software on the appearing window.
12. The software will now start the installation process. After the installation is complete, restart the browser by
clicking Restart
.

Valkee Oy Rev 1.1 10
13. Open http://www.myvalkee.com in your browser. Click Login.
14. Login with the username and password given in step 3.

Valkee Oy Rev 1.1 11
15. Connect the bright light headset to the USB port of your computer via the USB cable included in the package.
16. Congratulations, you have successfully installed the required software! Now you are able to adjust the
settings of your bright light headset on the following page:
You can always return to this page by opening your browser on address http://www.myvalkee.com, logging
in and plugging in your device.

Valkee Oy Rev 1.1 12
INSTALLATION ON WINDOWS VISTA AND WINDOWS 7 COMPUTERS
1. Open http://www.myvalkee.com in your browser. You can change the language of the site to Finnish or
English in the upper right corner.
2. Click the Register button.

Valkee Oy Rev 1.1 13
3. On the Registering page fill out the required data and then click Continue.
4. From the Download plugin page you can download the required software for adjusting your bright light
headset settings. Select your operating system, click Windows

Valkee Oy Rev 1.1 14
5. Your browser will download the installation file Valkee-1.0.0.exe to its default location. Click Save if there is a
popup question.
Firefox:
Internet Explorer:

Valkee Oy Rev 1.1 15
Safari:
6. In Firefox, Google Chrome and Internet Explorer push CTRL+J, in Safari push Ctrl+Alt+L to access your
download window. In the download window double click on the downloaded Valkee-1.0.0.exe to install the
required software.
7. A windows security warning will appear for installer program Valkee-1.0.0.exe. Click Run.
8. Close your browser. Accept the license agreement and click Install on the Valkee Bright Light Software
License Agreement window:

Valkee Oy Rev 1.1 16
9. The software will now start the setup process and you will be able to follow it by the appearing windows:

Valkee Oy Rev 1.1 17
10. Open http://www.myvalkee.com in your browser. Click Login.
11. Login with the username and password given in step 3.

Valkee Oy Rev 1.1 18
12. Connect your bright light headset to the USB port of your computer via the USB cable included in the
package.
13. After you have connected the device windows new device driver installation will automatically start. You can
see the following messages at your taskbar.

Valkee Oy Rev 1.1 19
14. Congratulations, you have successfully installed the required software! Now you are able to adjust the
settings of your bright light headset on the following page:
You can always return to this page by opening your browser on address http://www.myvalkee.com, logging
in and plugging in your device.