Valkee Bright Light Headset User manual

Valkee Oy Rev. 1.1
VALKEE BRIGHT LIGHT HEADSET
MY VALKEE SOFTWARE INSTALLATION AND TROUBLESHOOTING GUIDE

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CONTEN TS
INSTALLATION GUIDE FOR MY VALKEE SOFTWARE............................................................................................................ 2
APPLE MAC REQUIREMENTS .......................................................................................................................................... 2
MICROSOFT WINDOWS REQUIREMENTS ....................................................................................................................... 2
INSTALLATION ON APPLE MAC COMPUTER ................................................................................................................... 3
INSTALLATION ON WINDOWS VISTA AND WINDOWS 7 COMPUTERS ......................................................................... 12
INSTALLATION ON WINDOWS XP COMPUTER.............................................................................................................. 20
TROUBLESHOOTING ON WINDOWS COMPUTERS........................................................................................................ 30
THINGS TO TRY IF INSTALLATION FAILS .................................................................................................................... 30
CONTACTING VALKEE FOR SUPPORT ........................................................................................................................ 30
CHECKING BROWSER PLUGIN INSTALLATION (WINDOWS XP, VISTA, 7 AND 8)....................................................... 31
CHECKING DEVICE DRIVER INSTALLATION................................................................................................................ 36
UNINSTALLING BROWSER PLUGIN (WINDOWS XP).................................................................................................. 39
UNINSTALLING DEVICE DRIVER (WINDOWS XP)....................................................................................................... 40
INSTALLING BROWSER PLUGIN MANUALLY (WINDOWS XP, VISTA, 7, 8)................................................................. 43
INSTALLING DEVICE DRIVER MANUALLY (WINDOWS XP)......................................................................................... 44
DEVICE DRIVER INSTALLATION PROBLEM, MISSING ROOT CERTIFICATE (WINDOWS XP) ....................................... 45

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INSTALLAT ION G UIDE FOR MY VAL KEE S OFT WARE
Installation of My Valkee software on your computer allows you to change the light therapy settings of your Valkee
bright light headset, such as dose and power. After installation, the settings can be changed in My Valkee web site.
APPLE MAC REQUIREMENTS
OPERATING SYSTEM AND COMPUTER
Mac OS X 10.5 to OS X 10.8 (Leopard, Snow Leopard, Lion, Mountain Lion)
Apple Mac computer with Intel processor
INTERNET BROWSER
Safari, Firefox, Chrome, Opera (11.x and up)
MICROSOFT WINDOWS REQUIREMENTS
OPERATING SYSTEM
Windows XP, Windows Vista, Windows 7 or Windows 8
INTERNET BROWSER
Internet Explorer (7.x and up), Safari, Firefox, Chrome, Opera (11.x and up)

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INSTALLATION ON APPLE MAC COMPUTER
NOTE: These instructions describe how to install My Valkee software into your Mac
computer using Safari browser. If you encounter any problems when installing the
software using one of the other supported browsers, please try to install the software
using Safari instead. After installation, you can use any of the supported browsers to
access My Valkee web site.
1. Open http://www.myvalkee.com in your browser. You can change the language of the site to Finnish or
English in the upper right corner.
2. Click the Register button.

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3. On the Registering page fill out the required data and then click Continue.
4. From the Download plugin page you can download the required software for adjusting your bright light
headset settings. Select your operating system, click Mac.

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5. Your browser will download the installation file to its default location. Click Save if there is a popup question.
6. Press Cmd+Alt+L to access your download window. In the download window double click on the downloaded
Valkee.pkg to install the required software.
NOTE: On Mac OS X 10.8 (Mountain Lion) the following message box may appear after double clicking
Valkee.pkg. In this case follow the instructions here. Otherwise continue to step 7.
Click OK to close the popup. Open the download window again by pressing Cmd+Alt+L. Keep Ctrl-button
pressed down and click Valkee.pkg.
Select Show in Finder from the popup menu. A window opens showing Downloads-folder.

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Keep Ctrl-button pressed down and click Valkee.pkg. Select Open from the popup menu. The following
message box appears:
Click Open. Continue to step 7.

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7. A security warning will appear for Install Valkee. Close your browser. Click Continue to install the software.
8. Click Continue at the Introduction window. Read the License Agreement and click Continue if you accept the
terms.

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9. Select the destination of your installation and click Continue.
10. Click Install on the Installation type window to run standard install to your selected destination.

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11. Enter your user name and password and click Install Software on the appearing window.
12. The software will now start the installation process. After the installation is complete, restart the browser by
clicking Restart
.