Veermount Technology TeleHawk 3 User manual

0
V eermount Technology Limited
TeleHawk3
Door entry system
INSTALLATION MANUAL
IMPORTANT NOTE.
Long term system reliability and low maintenance costs can only be realised if the panel is installed competently and as
detailed in this manual. Veermount Technology Limited Ltd will not accept liability for any problems arising from non-
compliance with the information as contained in this document.
©2006 Veermount Technology Limited
15, Ancaster Crescent,
New Malden,
Surrey
KT3 6BD
Tel: [phone]
email: [email protected].uk

Veermount Technology TeleHawk 3 Installation manual
Page 1of 14 pages
INSTALLATION MANUAL
Contents
1 Overview 2
2. Installation & wiring 3
3. Programming the TeleHawk2 8-9
4. Telephone circuit requirements 10
5. Simple guide to operation 11
6. Methods of access control 10
Statutory information 11
Ref: Docs/Manuals/TeleHawk3
Issue 2.0 December 06

Veermount Technology TeleHawk 3 Installation manual
Page 2of 14 pages
1. Overview
TeleHawk3 is a security door entry system that utilises a telephone line to connect the point of entry to the required
person ( via a telephone number – including mobiles). For convenience, within this document, the required person is
called the SUBSCRIBER.
In effect it is a hands free telephone unit which allows a caller to connect to the required person via the public telephone
network (or through an internal PABX system).
A keyboard provides the means of selecting the required SUBSCRIBER and a display provides instruction and information
relating to operation of the system together with sound indications via the loudspeaker.
The TeleHawk3 has a data base capable of holding up to 1000 SUBSCRIBER numbers. Each SUBSCRIBER has the facility
for two numbers to be held in the data base. When the caller enters the required SUBSCRIBER flat number (or equivalent)
the system calls the first telephone number and, if no reply is obtained, the call is cleared and the second number is then
called.
An 'egress' feature allows for release switches to be wired into the unit to allow the user to open the controlled door and
gate from internal locations.
TeleHawk3 consists of a solidly built, vandal resistant door entry and access control panel designed to IP55 and
supplied either as a surface mounting unit or a laid in version (flush mounting).
A separate power and termination Unit (PTU) is supplied as part of the system and is designed for installation close by,
but within a building. This unit includes a 12 volt DC PSU with mains filtering and a battery back up (UPS) providing 4
hours of back up in the event of mains failure. Non use of this PTU unit may invalidate the TeleHawk3 warranty.
This DC is used to power both the display and to provide limited power (maximum 12V 1A) for the external access
control solenoids (or similar). Two individually programmable relays are fitted, for access control of a door and gate for
example, each providing a set of volt free changeover contacts.
Data entry and system programming uses either the panel keypad, with security codes, or else by dialling into the
system and then using the telephone keypad - again including security codes. For larger systems Veermount can provide
a Windows XP program and associated programming module to allow complex data bases to be easily controlled and
updated.
Summary of System Features
♦Plain language display
♦Up to 1000 SUBSCRIBERS.
♦Up to 1000 PIN numbers for SUBSCRIBER 's access
♦Tone dialling.
♦Automatic re-dial to a second number
♦Control of two doors / gates
♦Remotely programmable via a standard DTMF telephone, or via a PC for larger systems.
♦Locally programmable via the display and the panel’s own keypad (if enabled).
♦Programmed information retained in the event of line or power failure.
♦Volume level adjustments via the line using a DTMF telephone.
♦Egress switching as standard
♦Camera options including timing and control
♦Optional Concierge and Warden facilities
-ooo0ooo-
Ref: Docs/Manuals/TeleHawk3
Issue 2.0 December 06

Veermount Technology TeleHawk 3 Installation manual
Page 3of 14 pages
2. Installation and wiring
The control panel is designed for setting into (Flush mount), or fixing onto (surface mount), a brick or stone type
structure. The Power and Termination Unit needs to be set inside the building and within 100 metres (cable run
distance) of the control panel.
The control panel should be sited so that the keyboard is easily accessible, at a suitable level for talking into the
Microphone (lower half) and listening through the Speaker (upper half). Also take into account the cabling to the
associated internal wall box unit. (See wiring details, Section 5, below).
For typical pedestrian use the height from finished ground level to the top of the back box should be no more than
1700mm.
This level may need to be reduced further where (for example) wheelchair access is provided.
Where the installation is designed for operation via a vehicle window, a compromise may be necessary according to the
range of sill heights likely to be encountered.
It is not necessary for users to speak directly into the microphone from close proximity; its sensitivity is such that
adequate output can be generated when the mouth to microphone distance is a metre or more. In practice, the limiting
factors are most likely to be the height at which the keyboard can be operated by a child or person in a wheelchair and
the background sound when in a noisy environment.
TeleHawk3
CALL CLR
0
987
654
321
TRADES CONCIERGE
Key in
Flat No
and CALL
If error key CLR
Flush mounted TeleHawk3
DIMENSIONS (mm)
Height Width Depth
Flush Mounting – Standard version 360.0 205.0 60.0*
Surface Mounting –Standard version 323.5 154.5 80.0 max
Flush Mounting – PAC version 400.0 191.0 58.0*
Surface Mounting- PAC version 363.5 154.5 80.0 max
Control Box (if required) 331.0 359.0 84.0
* Flush mounting models require a cavity behind the panel as follows:
Standard version: 325 h x 175 w x 58 d
PAC version: 410 h x 1725 w x 58 d
Note that flush and surface models are secured in similar way in that the back box itself is directly screwed to the wall.
Ref: Docs/Manuals/TeleHawk3
Issue 2.0 December 06

Veermount Technology TeleHawk 3 Installation manual
Page 4of 14 pages
CONTROL PANEL MOUNTING
The control panel should first be removed from its back box using the correct screw spinner for the security screws
(available from Veermount if required).
The back box requires four plugged holes to be set into the wall (surface mount version) or a cavity cut into the wall
(flush mount version) followed by the four plugged holes as for the surface version.
The mounting holes may most easily be drilled using the back box as a jig, taking care not to damage the box itself
whilst doing so.
Remember to make provision for the interlinking CAT5 cables between the control panel and the PTU and also an earth
connection to the back box terminal.
The TeleHawk3 requires a maximum of 8 twisted pair cables to connect between the panel and the Power &
Termination Unit (PTU). The use of 2 off CAT5 type cables is strongly recommended for the purpose. (See below for
wiring details). A suitable earth connection cable is also required.
The distance between the panel and the associated Power & Termination Unit should not exceed 50 metres.
POWER & TERMINATION UNIT.
The PTU wall box is provided with keyhole type slots to allow easy fitting to the wall.
Allow sufficient room around the box to remove the front cover and to easily cable into the unit from both the side
(mains) and either top or bottom control cabling. Knock out holes are provided in the box for this purpose.
TeleHawk3 itself is powered from the telephone line except for the display which is powered from the associated PTU.
The optional video camera is also powered from this source. Any lock release mechanism, barrier or gate operating
motor, etc. that is switched by the TeleHawk3 requires an external power source, although up to 1Amp and 12Volt DC
is available within the PTU for this purpose.
CONTROL PANEL CONNECTIONS
The connections are made along the bottom edge of the PCB in the control panel. Access is by removing the rear
protection box lid (four screws). The PCB will then be seen inside.
NO RL1 NC NO RL2 NC E2 E1 X1 X2 X3 COM +12V VID PHONE LINES TR 0v 12
TeleHawk control board
The terminations are via the screw terminal block at the base of the board. Slots and grommets are provided to allow the
cable(s) to pass safely through the protection box side.
Ref: Docs/Manuals/TeleHawk3
Issue 2.0 December 06

Veermount Technology TeleHawk 3 Installation manual
Page 5of 14 pages
Connections from panel to the PTU
Veermount Technology
Fuse 1A - SLO BLO
To panel
+12v
TB1
To external
VID
0V
To external To panel
TR
+12v
VID
0V
LINE 1
TELE
LINE 1
A
B
0V
T/switch
+12V
VID
0V
TO VIDEO
SYSTEM NO EXT
CONNECTION
LINE 2
TELE
LINE 2
A
B
To external
To externalTo panel
To panel +12v
0V
SELV 12V
POWER
TB2
NO
NC
COMRL1
NO
COM
NC
TO GATE CONTROL
NO
NC
NO
COM
NC
TO DOOR CONTROL
COMRL2
COM
EG2
TO EGRESS
CONTROLS
EG1
COM
EG2
EG1
Cable 1 Pr 4
Cable 1 Pr 3
Cable 1 Pr 1
Cable 1 Pr 2
Cable 2 Pr 1
Cable 2 Pr 2
Cable 2 Pr 3
Using CAT5 cable allows for keeping pairs of circuits together as shown in the diagram.
The door and gate connections provide for either 'normally open' (NO) or normally closed (NC) clean relay contacts to
be extended to other equipment. These can either be selectively wired at the control panel or simply cabled 'one to one
to the PTU and selection made at that point.
The egress buttons (EG1=gate, EG2 = door) require clean contact closure to the common (com).
The 'trades enable' is connected to the time switch in the PTU via the TR terminal on the right hand terminal block.
The video out consists of a 1 Volt composite video signal and reference ground.
Connection to the external circuits
WARRANTY DISCLAIMER
Disconnect all power before
plugging or unplugging any
connector or terminal block
connection
Failure to comply may cause
damage and will invalidate the
warranty.
Veermount Technology
Fuse 1A - SLO BLO
To panel
+12v
TB1
To external
VID
0V
To external To panel
TR
+12v
VID
0V
LINE 1
TELE
LINE 1
A
B
0V
T/switch
+12V
VID
0V
TO VIDEO
SYSTEM NO EXT
CONNECTION
LINE 2
TELE
LINE 2
A
B
To external
To externalTo panel
To panel +12v
0V
SELV 12V
POWER
TB2
NO
NC
COMRL1
NO
COM
NC
TO GATE CONTROL
NO
NC
NO
COM
NC
TO DOOR CONTROL
COMRL2
COM
EG2
TO EGRESS
CONTROLS
EG1
COM
EG2
EG1
Telephone line
Video feed
Door Solenoid Gate Solenoid
Door Egress
Gate egress
Ref: Docs/Manuals/TeleHawk3
Issue 2.0 December 06

Veermount Technology TeleHawk 3 Installation manual
Page 6of 14 pages
The connections to the external 'outside world' should be made to the inner sides as indicated by the identification
labels set under the blocks and as shown above.
Right hand block:
TELE LINE. (See detailed telephone line requirements in the next section).
Connect to pins 2 and 5 at the telephone master socket to the terminals marked LINE 1. Note that line polarity is
unimportant. (The second telephone line is not available in this model of TeleHawk3).
VID, 0v.
If a video camera is fitted then the video signal is available between the terminals marked VID and 0v.
Left hand block:
Egress controls
EG2, EG1 & COM. By connecting a simple normally open push button between EG1 and COM, RL2 will
operate when the button is pressed, permitting exit from the zone it controls. Similarly, by connecting a simple
normally open push button between EG2 and COM, RL1 will operate, permitting exit from the second zone.
Door control
NO, RL1, NC
This provides a clean changeover relay contact for operating the door release solenoid or equivalent. If power is
required for lock release, then a separate power supply must be used or the internal +12V 1A supply may be
used if appropriate. Note that the wiring shows the use of the PTU power for this. If the load is greater than 1A
total then an external supply must be used.
Gate control
NO, RL2, NC.
This provides a clean changeover relay contact for operating the gate release solenoid or equivalent. If power is
required for lock release, then a separate power supply must be used or the internal +12V 1A supply may be
used if appropriate. Note that the wiring shows the use of the PTU power for this. If the load is greater than 1A
total then an external supply must be used.
SELV +12 Volt power.
This provides a fuse isolated power supply of 1Amp maximum load for use with external equipment. The
diagram shows the method of wiring this into the circuit.
240V AC MAINS CONNECTION
The 240V ac mains to drive the PSU is connected at the top left hand side of the box. It should be powered from an un-
switched spur with a fuse rating of 3A. Ensure that the mains earth is correctly connected to the PTU at the mains
terminal block.
COMPLETION OF INSTALLATION
The inner control panel wiring should be checked and then the protective lid replaced and the four screws tightened
carefully.
Ensure that the earth is correctly connected to the front panel back box and the earth lead to the front panel is connected.
Ensure that the cable entry into the back box is protected against possible damage. Carefully dress the cables to allow
the front panel to sit correctly into the back box.
Insert the panel in the back box and secure the panel using the vandal resistant screws provided.
Ref: Docs/Manuals/TeleHawk3
Issue 2.0 December 06

Veermount Technology TeleHawk 3 Installation manual
Page 7of 14 pages
The PTU should be checked and the installed cables secured against physical movement and damage and then the cover
replaced.
Note that there is a micro-switch assembly at the top right of the box which may be used for unauthorised entry alarm if
required. This is not otherwise associated with the TeleHawk3.
Summary programming is given below but detailed programming of the panel should be undertaken by reference to the
separate Programming manual supplied with the TeleHawk3.
-ooo0ooo-
Ref: Docs/Manuals/TeleHawk3
Issue 2.0 December 06

Veermount Technology TeleHawk 3 Installation manual
Page 8of 14 pages
3. PROGRAMMING THE TELEHAWK3
General
The unit is programmed by using DTMF tones from an external telephone or via the keypad and display
screen.
Note that a number of different sounds are generated by the TeleHawk to indicate various information. In the
following text those sounds are described in a way in which they can be recognised by the programmer.
This text details programming a single flat and with minimum other programming changes. Please refer to
the associated programming manual for full details
Factory default settings
The unit has a number of pre-settable parameters included in the design and these may be changed by the
user. Detailed information on how to change these values is given in the separate programming handbook.
The factory default settings are as follows:
Item Preset to Possible Values
Default security code 1244 Any four digit number
Door open time 10 seconds 1 to 255 seconds
Maximum call duration 240 seconds 1 to 255 seconds
Speaker volume 10 0 - 15 (0=min, 15 = max)
Microphone sensitivity 0 0 - 15 (0=min, 15 = max)
Door open code (at telephone) 1∗First digit 0-9, or ∗
Second digit 0-9, ∗or nothing
Programming Sequence
Key in
Security code entry
Once the TeleHawk has answered correctly and to protect the unit from unauthorized
interference the first entry to be keyed in is the security code. This code is set to be 1234 at
the factory but can be changed at any time to any other code sequence.
Therefore firstly key in the security code starting and finishing with ∗∗1234∗
The panel should respond with a single 'beep' back to the calling handset. If this is entered at
the panel, the programming menu will be displayed on the panel. To step through the stages
on the menu use “CALL” button as the “*” and “CLR” as the “#”
Subsequent sequence
Once the panel has responded correctly to the security code the program update can begin.
Note that the security code does not need to be entered again during this call
Example: 1 # 12 # 444 # 488777 ∗would enter a new flat number 12 Into the database,
giving it a PIN of 444 and a telephone number of
488777.
Errors: If the flat number already exists, parameter 1 will be rejected.
If the PIN is already in use for a different function, eg to open the gate, then parameter 2 will be rejected.
Other examples: 1 # 12 # 444 # 48777 # 445 ∗would enter a new flat number 12 as above but would
specify further that it has a gate PIN of 445.
Ref: Docs/Manuals/TeleHawk3
Issue 2.0 December 06

Veermount Technology TeleHawk 3 Installation manual
Page 9of 14 pages
1 # 123 # 123 # 861864 # 456 # 861865 ∗
This sets a new flat number 123 with a door PIN of 123, phone
number 861864, gate PIN of 456 and a second phone number
961965.
1 # 0123 # 456 # 886777 ∗would assign PIN 456 and telephone number 886777 to
key sequence ‘a23’, which is only relevant if extra first-
character keys a-f have been installed.
Change master security code
To change the master security code first dial into the TeleHawk and enter the current security
code as above. Once the unit has responded with the confirming beep key in the new code
required as follows. The code must be between 4 and 6 (four and six) digits long.
To ensure correct change of number the chosen code must be entered twice. Assume it is to
be changed to 4321 then the sequence of programming would be to
- key in 3#0041#4321#4321∗
Remember the new code - once entered it must be used for future programming.
To complete the programming
If no other programming required - key in # ∗
This is the same as cancelling a command, but as no command has been keyed in it
terminates the whole programming process. It will also clear down the call in progress.
For more detailed program changes please refer to the Programming manual.
-ooo0ooo-
Ref: Docs/Manuals/TeleHawk3
Issue 2.0 December 06

Veermount Technology TeleHawk 3 Installation manual
Page 10 of 14 pages
4. Telephone circuit requirements
LINE REQUIREMENTS
TeleHawk3 is designed to be connected to a single analogue telephone line. This can be a dedicated, ex-directory PSTN line or a
PABX extension line.
NOTE : The system will not work with digital exchanges unless connected to a specially provided analogue port, supplied by the
PABX manufacturer.
EXCHANGE LINE CONNECTION - It is the responsibility of the customer to contact British Telecom or the chosen line provider
to arrange for the installation of the ex - directory line. Do not use this exchange line for any other reason.
EXTENSION LINE CONNECTION - It is the responsibility of the customer to ensure that there is compatibility between
TeleHawk3 and the PABX or other telephone system to which it is connected (see ‘Required PABX Characteristics’). Do not use the
chosen extension line for any other reason.
In either case it is the responsibility of the Installer to liase with and assist the customer regarding provision of the line and to contact
Veermount if in any doubt.
PSTN Line Connection
For PSTN line service, a standard BT line jack master socket will need to be provided and sited not far from the point of installation.
The TeleHawk3 must be terminated at this socket. It is recommended also that the BT type master socket be fitted into a protected
location and that the distance between the master socket and the TeleHawk3 panel is less than 20 metres.
It may be necessary to request the gain balance of the BT line to be set to 3. If so, Call BT on 151 (domestic line) or 154 (business
line) to arrange for this to be done.
PABX line connection
For PABX service the TeleHawk3 can be connected via a suitable extension telephone socket.
The PABX specification must meet the following standards:
Ringing Voltage >35v rms 25Hz or 50Hz
Current in the telephone (off hook) 25mA minimum
Dialling system DTMF
Dialling Tone
Continuous Tone Frequency: 270 – 540Hz
Busy Tone
Beep/Pause sequence for more than 10 secs
Frequency: 300 – 500 Hz
Beep: 100 – 600 ms
Pause: 100 – 600 ms
Distant Ringing Tone
Beep/Pause sequence until far end off hook
Frequency: 350 – 500 Hz
Beep: 0.2 sec – 1.6 sec
Beep + Pause sequence < 6seconds
Call Voltage Transmitted by the Switch
Ringing duration:
Pause Duration:
Frequency: 50Hz or 25Hz
1.5s Plus or minus 0.5s
3s plus or minus 2s
-ooo0ooo-
Ref: Docs/Manuals/TeleHawk3
Issue 2.0 December 06

Veermount Technology TeleHawk 3 Installation manual
Page 11 of 14 pages
5. Simple guide to operation
Control panel
At the control panel follow the instructions on the display:
Basically enter the required SUBSCRIBER number followed by CALL.
Once the SUBSCRIBER is called the TeleHawk3 rings the programmed number for that SUBSCRIBER and waits for 30
seconds for an answer. Ringing tone will be heard at the panel. The display will show the SUBSCRIBER number that was
entered.
If call is not answered within a preset time (default 30 seconds) the call is cleared. If a second number is available for
the same SUBSCRIBER it then calls that number and again waits for 30 seconds before clearing the call. The time of
waiting for answer is programmable.
When the call is answered a 'bing bong' is heard to indicate the fact, and the display changes to say 'Press CLR to
terminate call'.
To enter a PIN number, key in CALL, then the code, then CALL again. (PINs can be up to 6 digits). A 'pip-pip-pip-… '
sound sequence will indicate that the door is open. The display will also indicate when the door is open
If trades button is fitted, pressing it will automatically open the door (or gate) at times set by the time switch in the
Power & Termination Unit.
If a concierge button is fitted this will call the warden, security or other central point, associated with the telephone
number programmed in.
To cancel a call at any time, press CLR.
SUBSCRIBER
At the SUBSCRIBER's phone the call is received and answered as normal. The 'bing bong' will also be heard indicating
the call is from the panel.
The SUBSCRIBER may open the door by entering 1* or open the gate by entering 2* (or as otherwise programmed).
Should he not wish to let the caller in he may press # to clear the call.
If a call is not cleared correctly the system has a default timeout of 4 minutes. This is a programmable time.
-ooo0ooo-
Ref: Docs/Manuals/TeleHawk3
Issue 2.0 December 06

Veermount Technology TeleHawk 3 Installation manual
Page 12 of 14 pages
6. Methods of access control
TeleHawk3 provides a number of methods for controlling access:
The primary methods are:
Method 1: At the panel, a caller enters a SUBSCRIBER address number (e.g., a flat or apartment number) then presses
the CALL key. The panel automatically rings the corresponding telephone number.
If the call is unanswered, after a predetermined period, the system automatically cancels the call and, if a
second number for that SUBSCRIBER is available, it will then call the second number.
When the call is answered a 'BING BOING' sound is heard at both the panel and the SUBSCRIBER's telephone.
This is used to indicate to the SUBSCRIBER that the call is from the door entry panel and used as a
confidence tone at the panel to indicate that the call has been answered .
On answering, the caller and SUBSCRIBER are able to communicate and the SUBSCRIBER may then choose to
permit access to the caller by entering a code on his telephone keypad. The panel recognises two different
command codes and which may be preset. Each code activates a relay, providing remote control of two
different barriers, typically a door and a gate.
Method 2: A SUBSCRIBER, or authorised person enters a PIN number at the panel. Each valid PIN controls either the
‘door’ or the ‘gate’ relay. Provided the PIN is recognised by the system, the appropriate relay operates to
activate the associated access control equipment. A primary ‘door’ PIN and a secondary ‘gate’ PIN may be
allocated to each SUBSCRIBER.
To affect entry by use of the PIN the user first presses CALL followed by the PIN number and then CALL
again.
Method 3: Use of egress buttons on the insides of doors to operate the associated solenoid locks.
Options: As optional extras, TeleHawk3 can be provided with one or two additional buttons dedicated to Trades and
Concierge (Warden) facilities respectively. Each of these buttons provides another distinct method for
controlling access:
Method 3: A caller presses the Trades button. The system will only allow access from this key dependent
on programmable daily and weekly time limits.
Method 4: A caller presses the Concierge button. This button is pre-programmed with the telephone
numbers of the concierge (or security person). This person can then allow, or deny, access as
necessary.
Electronic access may also be provided :
Method 5: TeleHawk3 may also be fitted with an integrated PAC reader, enabling access to be granted on
presentation of an authorised electromagnetic ‘key’. This facility is external to the TeleHawk 3
system, although it may be physically integrated into the panel.
-ooo0ooo-
Ref: Docs/Manuals/TeleHawk3
Issue 2.0 December 06

Veermount Technology TeleHawk 3 Installation manual
Page 13 of 14 pages
Statutory Information
The approved item consists of the TeleHawk3 panel assembly, which constitutes a hands free telephone call point to a
series of pre-programmed telephone numbers together with the associated Power and Termination Unit.
The TeleHawk3 apparatus is approved for connection to analogue speech circuit equipment approved under section
16(1) of the British Telecommunications Act (1981) and as designated by the Secretary of State under section 22(6) of
the Telecommunications Act of 1984.
The design meets the safety requirements of EN14003 and EN60950 with respect to TNV and as required by the
European Low Voltage Directive (LVD 73/23/EEC) when it is correctly installed and maintained. (See Declaration of
conformity on next page).
The apparatus has been approved for use of the following facilities;
1. Autocalling
2. Loudspeech
All other normal telephone facilities are provided as necessary from PSTN/PABX equipments.
The termination between the main panel and the PSTN master socket (NTP) is made via a standard BT603A (BS6312)
type plug and socket.
The apparatus MUST NOT be used with other series connected apparatus and if any other apparatus is connected in
parallel, due account must be taken of the REN loading.
The connection is a simple 2 wire (A-B) connection. There is no provision for a third, shunt, wire and as such the
apparatus must not be connected to main apparatus requiring a shunt wire.
The REN equivalent of an individual TeleHawk3 panel is 1. The maximum REN that is allowed on any PSTN circuit is
four. It is the responsibility of the Installer to ensure that if any equipments of other manufacture are connected in
parallel with the TeleHawk3, they do not cause this REN to be exceeded, and that they do not interfere with the
satisfactory operation of the TeleHawk3 panel.
Some of the above statements do not apply when the TeleHawk3 is used in conjunction with any approved PABX such
as the BT106.
See also Declaration of Conformity on the Last page :
Ref: Docs/Manuals/TeleHawk3
Issue 2.0 December 06

Veermount Technology TeleHawk 3 Installation manual
Page 14 of 14 pages
FAULT DIAGNOSTIC SHEET
Problem Check Comments
Can't call into the panel to program it The correct telephone line number is
being used.
(See also 'dead panel below)
The line must be capable of both way
calling - i.e. both setting up and
receiving calls.
Dead panel Is the telephone line connected to the
TeleHawk line 1 pair? The second line pair is only used for specialised applications.
Does panel 'bong' within a few
seconds from when telephone line
connected?
This confidence sound is generated
when the panel becomes active after
connecting to the telephone line
Check line pair is an 'analogue' line
(i.e. not from a digital exchange) TeleHawk is designed to work on an analogue line only.
Check voltage across telephone line
pair? Should be between 24V DC and 55V DC open circuit.
Call button doesn't call the subscriber Does the panel LED light when the
button is pressed? This LED is in series with the unit and therefore indicates it has
responded to the button push.
Is the panel calling the correct
number If ring tone heard after the button press then its probably calling the
wrong number
Is the sound heard 'busy' tone The called party is already on the line.
Is the Hawk connected to a PABX
rather than an exchange line If dialling through the exchange to PSTN has the leading digit 9 been
included?
If working into a PABX has it been
checked for compatibility See requirement in previous section.
Any other problem Call Veermount for advice.
Ref: Docs/Manuals/TeleHawk3
Issue 2.0 December 06

Veermount Technology TeleHawk 3 Installation manual
Page 15 of 14 pages
Declaration of conformity
We : Veermount Technology Ltd
of: 15, Ancaster Crescent,
New Malden,
Surrey
KT3 6BD
Declare under our sole responsibility that the product:
Name: TeleHawk Door Entry system
to which this declaration relates is in conformity with:
The following Common Technical Regulations
and/or normative documents
73/23/EEC Low Voltage Directive
89/336/EEC EMC Directive
91/263/EEC Telecommunications Terminal Equipment Directive
EN60950:1992 Electrical Safety
Including amendments A:1993, A2:1993, A3:1995,
A4:1997, A11:1997
EN50081:1992 EMC
EN55022:1998 EMC
February 19th, 2005 Signed...R S Athill
Position : Director
Ref: Docs/Manuals/TeleHawk3
Issue 2.0 December 06