CAMIP21
V . 01 –04 /02/2015 15 ©V elleman nv
7.14 Profile Settings
T his func tion allows you to save pers onalized camera settings, s o they c an be c opied easily to other
cameras in the circuit.
However, available functions will be limited to time zone, video s ettings, sensitivity settings, e -mail
settings, overwrite settings.
7.15 Device Information
General information about the CAMIP21 camera.
8. Troubleshooting
The app cannot find the CAMIP21 camera.
oM ake s ure your network supports the DHCP protocol.
oM ake s ure the camera and your mobile device are c onnected to the same Wifi router.
oM ake s ure to ac tivate the router.
oM ake s ure the camera is powered and switched on.
oU se the A dd C amera function to manually add the c amera.
The Wifi router is not shown in the list .
oEnable the SSID broadcasting func tion in the Wifi router. C onsult the us er manual of the
router.
oC hange the wireless s ecurity protocol of your Wifi router into WP A /WPA2/WPA2-PSK. For
sec urity reasons, the WEP protocol is not suggested for s ome router.
No image.
oM ake s ure the camera is powered and switched on.
oRelocate the camera to obtain the bes t wireless reception.
oM ake s ure your C AMIP21 camera is properly configured.
oM ake s ure your mobile device is c onnected properly to 3 G/4G/Wifi.
Low signal/poor image quality.
oWireles s devices such as wireless stereo systems may c ause interference. Leave as mu ch space
as pos s ible between the CAMIP21 c amera and other wireless devices.
oC lean the c amera lens. Spots or dus t on the lens reduce the image quality.
The motion detection function does not work properly.
oM ake s ure to select the correct s ensitivity setting.
The app does not record video clips.
oM ake s ure to ins ert the SD card correctly.
oM ake s ure to enable the motion detection func tion.
oFormat the SD c ard prior to firs t us e.
oU s e a C lass 1 0 memory c ard.
The e-mail alert function does not work.
oM akes sure to enable the e-mail alert function.
oWe s ugges t using a properly configured gmail account.
The night vision images are maculated with bright white spots.
oT he IR LE Ds may reflect off s urfac es such as glass. Install your CAMIP21 camera in s uch way
to improve the night vis ion.
Memory card error.
oM ake s ure the memory c ard is c orrectly ins erted and formatted.
oU s e a C lass 1 0 memory c ard for bes t res ults.
Wrong time and date display.
oSelec t the correct time zone.