Velotric Thunder 1ST User manual
1
Thunder 1 ST
Owner's Manual
012
WELCOME!
Thank you for purchasing a Velotric product.We are delighted that another person has decided to
discover (or rediscover) the joy of riding. Just one thing before your ride: read this owner’s manual
and ensure that you’re ready for a safe and comfortable ride. Please keep this manual for future
reference as well.
DISCLAIMER
■Velopower, Inc. makes no warranty as to the accuracy, sufciency, or suitability of the
information in the owner's manual because of continuous product improvement.
■Velopower, Inc. assumes no responsibility or liability for injuries, losses, or damages, whether
direct, indirect, consequential, or incidental, that might arise out of the use of information in the
owner's manual.
■Velopower, Inc. is not responsible or liable for the failures, damages, or injuries resulting from
repairs attempted by unqualied personnel or improper assembly and operation.
■The illustrations in the owner's manual are for demonstration purposes only. Details may
appear slightly different depending on the product revision.
■Velopower, Inc. reserves the right to change the information in the owner's manual without notice.
IMPORTANT SAFETY INFORMATION
The owner's manual provides important operation and maintenance instructions for your Velotric
ebike (hereinafter referred to as ebike). Read the owner's manual carefully before riding and save
it for future reference. Failure to follow any instructions in the owner's manual may result in electric
shock, re, and/or serious injury.
0302
SYMBOLS USED
The following symbols are used throughout the owner's manual to highlight important information:
WARNING
!Indicates a potentially dangerous condition that
could result in injury or death.
CAUTION
!Indicates a critical procedure for safe and proper
installation and operation.
NOTE Indicates an important step or tip for optimal
performance.
GENERAL SAFETY INFORMATION
WARNING – When using this ebike, basic precautions should always be followed,
including the following:
■Read all safety precautions carefully before riding.
■Always wear a properly tted helmet when riding the ebike to reduce the risk of head
injury in an accident.
■Keep both hands on the handlebar and the brake levers within reach while riding,so as
to be able to respond to any situation immediately. Failing to do so can cause loss of
control of the the ebike.
■To reduce the risk of injury, close supervision is necessary when the ebike is used near
children.
■DANGER! Failure to properly assemble, operate, and maintain the ebike could result in
serious injury or death.
■Ensure that there are no worn or damaged parts that may fail during the ride.
■Keep the ebike out of the reach of children.
■Only charge the battery with an original charger. Keep the battery and charger away
from water and open re.
■Always charge your battery at temperatures between 41°F to 104°F (5°C to 40°C), but
preferably at room temperature ranges from 50°F to 86°F (10°C to 30°C).
■The ebike is not intended to be used at ambient temperatures lower than 14°F (-10°C)
or higher than 113°F (45°C).
■Always tighten fasteners according to
“Recommended Torque Values”
.Otherwise, it
may cause damage to the ebike or result in injury.
■Failure to properly charge, store, or use the battery may void the warranty and cause a
hazardous situation.
■In the event of re, cover the re with plenty of sand and call emergency services
immediately.
■Do not put your ngers or hands into the wheel or other moving parts while the ebike is
in motion.
■Do not use the ebike if the charger's exible power cord or output cable or any of the
electrical cables on the ebike is frayed,has broken insulation,or any other signs of
damage.
■Do not tamper with or modify the ebike. Otherwise, it may seriously impair the
handling, stability, and other aspects of the ebike, making it unsafe to ride and voiding
the warranty.
■Do not dispose of the ebike as household waste. Comply with local, state, and federal
laws and regulations and use recycling channels as required.
SAVE THESE INSTRUCTIONS
0504
TABLE OF CONTENT
BEFORE THE FIRST RIDE 07
Standover Height 08
Saddle Position Adjustment 08
Brake Lever Adjustment 08
Stay Within the Weight Limits 09
Riding With a Child 09
Safety Check 09
BEFORE EVERY RIDE 11
General Inspection 12
Brake System Inspection 14
Electrical System Inspection 15
Recommended Torque Values 16
ADJUSTING FOR COMFORT AND SAFETY 17
Adjust the Saddle Height 18
Adjust the Saddle Angle and Horizontal Position 20
Adjust the Brake Lever Positioning 21
Adjust the Stem Angle 22
OPERATION INSTRUCTION 23
Remote (PAS control panel) 24
Control Panel 24
Power On/Off 25
Pair With the Apple Find My 25
Start Riding 25
Select Appropriate Assist Level 26
Walk Mode 26
Front Light 27
Brake 27
Charge the Battery 28
USE CONDITIONS AND WEIGHT LIMITS 31
Use Conditions 32
Weight Limits 34
TROUBLESHOOTING 35
Troubleshooting 36
Error Code 38
STORAGE & MAINTENANCE 39
Maintenance 40
Storage 42
Cleaning 43
Parking 44
SUPPORT INFO 45
WARRANTY POLICY 47
Limited Warranty Terms 48
This Limited Warranty Does Not Cover 48
Shipping Damage 49
TECHNICAL SPECIFICATIONS 51
Electronics 52
Ebike Components 52
Range/Speed/Weights 53
0908
Standover Height
When selecting a new ebike, the correct choice of frame size is a very important safety
consideration.
Standover height is the basic element of
ebike tness. It is the distance from the
ground to the top of the ebike frame at the
point where your crotch is when straddling
the ebike with both feet at on the ground.
There should be a clearance of 1 inch to 2
inches (25.4 mm to 50.8 mm) between your
crotch and the top tube of the ebike.
If your crotch touches the frame, it indicates
that the ebike is too big for you.
To check for the correct standover height,
straddle the ebike while wearing the kind of
shoes in which you will be riding,and bounce
vigorously on your heels.
Saddle Position Adjustment
Small changes in saddle position can have a substantial effect on performance and comfort. To
nd the desired saddle position, you need to make only one adjustment at a time. For detailed
information, refer to
“Adjust the Saddle Height”
. If you want to adjust the saddle backward or
forward,refer to
“Adjust the Saddle Angle and Horizontal Position”
.
Brake Lever Adjustment
The angle of the brake levers can be adjusted for the most comfortable hand position possible. If
you have big or small hands or nd it difcult to squeeze the brake levers, you can also adjust the
distance between the brake lever and the handlebar. For detailed information, refer to
“Adjust the
Brake Lever Positioning”
.
Stay Within the Weight Limits
The ebike and its parts have strength and integrity limitations. Before riding for the rst time, it is
essential to get to know the weight limit of your ebike. For detailed information, refer to the
“Weight
Limits”
in this owner's manual.
Riding With a Child
Never carry passengers, especially children. Otherwise, it may cause loss of control of the ebike
and result in serious injury or death, and void the warranty. Please note that this ebike is not
designed for riding by children under the age of 16.
Safety Check
■Ensure that the handlebar cables were routed correctly when the handlebar was installed.Turn
the handlebar fully to the left and right and ensure that no cables or wires can be taut.
■Ensure that the pedals are secured with a pedal wrench according to the torque value listed in
“Recommended Torque Values”
.
■Ensure that the cable connectors on the ebike are all plugged in securely and that nothing
loosened in shipping.
■Check the brake functions per the directions in the
“Brake System Inspection”
.
It is normal that brakes can rub a little the rst few times you ride. Any squeaks or noises will
disappear with use.
For more detailed information about safety checks, refer to
“Before Every Ride”
.
1312
General Inspection
Handlebar
■Ensure that the handlebar is at 90° to the front wheel. For more detailed information, refer to
“Adjust the Handlebar Angle”
.
90°
90°
■Ensure that the handlebar is tightened sufciently so that it will not twist out of alignment and
does not rotate in the stem.
■Ensure that no cables are pulled or caught when you turn the handlebar from side to side.
■Ensure that the handlebar and stem are aligned, correctly adjusted, tightened, and allow proper
steering.
Front Fork
■Ensure that the front fork is not bent or broken.
■Ensure that the front fork is securely tightened.
Wheels and Tires
■Ensure that tires are holding air and
inated to the recommended PSI indicated
on the tire sidewall. Do not overinate or
underinate tires.
The standard tire pressure on a Velotric
Thunder 1 ST is 75 PSI, as shown in the
illustration on the right.
■Ensure tires have good tread, have no
bulges or excessive wear, and are free
from any other damage.
■Ensure rims run true and have no obvious
wobbles, dents, or kinks.
■Check each wheel spoke.If any are loose
or broken, seek help from a qualied
mechanic.
I
N
F
L
A
T
E
T
O
7
5
P
S
I
.
(
5
1
5
K
P
a
/
5
.
1
B
A
R
)
■Check the axle nuts on the rear wheel to ensure they are correctly tightened.
■Check the security of the front and rear wheel mounting. The wheel security and hardware
torque should also be checked on a regular basis. For more detailed information, refer to
“Recommended Torque Values”
.
Saddle and Seatpost
■Ensure that the saddle is in line with the center of the frame.
90°
90°
■Check that the seatpost is tightened sufciently so that the saddle will not twist out of
alignment, or move or tilt up and down.
■Ensure that the seatpost is fully inserted over the minimum insertion mark.
Chain
■Ensure that the chain has the correct
tension and won't fall off the chainring
during a ride. If you are unsure about the
correct tension, seek help from a qualied
mechanic.
■Ensure that the chain has no kinks, rust,
broken pins, plates, or rollers.
■Pay special attention if you live in a coastal
or dusty area.Ensure that the drivetrain is
clean and lubricated with lubricating oil.
Pedals
■Ensure that the pedals are securely tightened to the cranks.
■Ensure that the pedals are parallel to the ground and can rotate freely when the ebike is centered.
■Ensure that the pedals and your shoes are clean and free of debris that could affect your grip
or interfere with the pedal system.
1514
Reectors
■Ensure that all reectors are properly tted and not obscured.
■Ensure that front and rear reectors are secured, clean, and positioned perpendicular to the
wheel.
Fasteners
Ensure that all fasteners are properly tightened and secured according to
“Recommended Torque
Values”
.
Brake System Inspection
Front Brake Rear Brake
Brakes are essential to safety. Test your brakes for proper functioning before every ride.
■Ensure that the brakes are clean and free of debris that could interfere with the brake system.
■Ensure that brake levers are lubricated and tightly secured to the handlebar.
■Check brake pads and rotors for wear and ensure that they are not overworn.
■Ensure that the brake rotor ts correctly between the brake pads.
■Ensure that the front and rear brakes work properly.
■Test that the brake levers are rm and that the brake and rear light are functioning properly.
■While standing still,ensure that you can apply full braking force without the brake lever
touching the handlebar. Otherwise, the brake lever needs to be adjusted. For detailed
information, refer to
“Adjust the Brake Lever Positioning”
.
Electrical System Inspection
Control Panel
■Ensure that the control panel is securely tightened.
■Ensure that the control panel works properly.
Front Light & Rear Light
■Ensure that the front and rear lights are securely attached and properly positioned.
■Ensure that the front and rear lights are not covered by foreign objects.
■Ensure that the cable of the front light is properly connected and secured.
■Ensure that the front light can be switched on or off when pressing the "Light" button.
■Ensure that the rear light can be switched on or off when pressing the button on its top.
Battery
■Ensure that the battery is properly installed and securely tightened.
■Ensure that the battery is well charged before riding.You can check the battery level by the 4
LED indicators on the control panel. For more detailed information, refer to
“Control Panel”
.
■Ensure that the battery is stored at an ambient temperature of 50°F to 77°F (10°C to 25°C).
For more detailed information, refer to
“Battery Storage”
.
Cables
■Ensure that all cables are not overly bent and no kinks are present.
■Check and ensure all cable connections are tight, secure and free from debris or moisture.
■Ensure that there is no damage or wear on the cables.
■Ensure that all cables and housings are properly secured to the frame or fork so that they
cannot interfere with or get caught on moving parts.
16
Recommended Torque Values
Always tighten the fasteners to the correct torque. Too much torque can stretch, deform, or break
a fastener or the part it attaches to or tightens. Too little torque can allow the part to move and
may lead to fatigue and breakage of the fastener or the attached part. Either mistake can lead to a
sudden failure of the fastener, causing you to lose control and fall.
Category Fastener Tool Torque Spec. (Nm)
Handlebar
section
Grip clamp bolts M3 Allen key 2-4
Stem clamp bolts M5 Allen key 13-14
Shifter clamp bolt M5 Allen key 8-12
Brake lever clamp bolts M4 Allen key 7-9
Stem faceplate bolts M4 Allen key 6-8
Stem top cap bolt M4 Allen key 7-9
Brake Disc brake bolt M5 Allen key 7-10
Disc brake adapter bolt M5 Allen key 7-10
Brake rotor clamp bolts T25 screw wrench 5-7
Saddle Seatpost clamp bolt M5 Allen key 7-9
Saddle adjustment bolts M6 Allen key 12-14
Frame Control panel mounting bolt M2 Allen key 2-4
Rear derailleur mounting bolt M5 Allen key 8-11
Derailleur cable clamp nut M5 Allen key 4-7
Motor axle nuts 18mm wrench 40-50
Kickstand mounting bolts M5 Allen key 8-12
ADJUSTING FOR
COMFORT AND SAFETY
Adjust the Saddle Height 18
Adjust the Saddle Angle and Horizontal Position 20
Adjust the Brake Lever Positioning 21
Adjust the Stem Angle 22
1918
Adjust the Saddle Height
The saddle position can be tested when you sit on the saddle with your heel on the lower pedal.
Before performing the adjustment of the saddle position, a saddle height test is needed.
■If your leg is straight and your knee is fully
extended,it indicates that the saddle is in
an appropriate position.
■If your leg is bent at the knee,it indicates
that the saddle should be adjusted up.
■If you cannot reach the pedal, it indicates
that the saddle should be adjusted down.
To adjust the saddle position, follow the steps below.
1. Loosen the seat post clamp with an M5
Allen key.
2. Slide the seatpost in or out of the seat tube.
To avoid damage to seatpost or ebike
frame, do not position the saddle lower
than the minimum insertion line on the
seatpost.
If you are uncertain/unsure of/in doubt
about the saddle position, seek help from
a qualied mechanic.
3. Tighten the seatpost clamp with an M5
Allen key. Ensure that the clamp is rmly
tightened.
4. If the saddle position needs a bit more adjusting, repeat steps 1 to 3.
WARNING
!
■With the seatpost fully compressed and the saddle in the rearmost
position, the rear tire may rub the saddle. To avoid this situation, it is
recommended to adjust the saddle up and forward.
■After any saddle adjustment, be sure that the saddle adjusting
mechanism is properly tightened before riding. A loose seatpost
clamp can cause damage to the seatpost, or can cause loss of control
accidents.
2120
Adjust the Saddle Angle and Horizontal Position
The saddle can be moved backward or forward and tilted to adjust the angle to reach the optimal
position. Follow the steps below to adjust the saddle angle and horizontal position.
1. Loosen the saddle adjustment bolt ( b)
located at the rear of the seatpost
underneath the saddle with the M6 Allen
key.
2. Move the saddle backward or forward to
the appropriate position. Do not exceed
the limit markings etched into the saddle
rails,which show how far you can safely
move the saddle forward and backward.
3. If you need to adjust the angle of the
saddle, turn the saddle adjustment bolt
(a) located at the front of the seatpost
underneath the saddle clockwise or
anticlockwise with the M6 Allen key.
b
a
Once the saddle is titled to the desired angle, tighten the bolt to secure it in place.
4. Hold the saddle and tighten the saddle adjustment bolt ( b) securely.
WARNING
!Be sure to tighten the bolts according to the torque value listed in
“Recommended Torque Values”
. Otherwise, it may cause damage to the
ebike or result in serious injury.
Adjust the Brake Lever Positioning
Most riders would be comfortable with the
default position of the bake levers. However,
you may adjust them according to your
preference and hand size.
b
a
If you have big/small hands or nd it difcult to squeeze the brake levers, you can also adjust the
distance between the brake lever and the handlebar according to the steps below.
1. Locate the barrel adjuster ( a).
2. Rotate the barrel adjuster with the M2 Allen key (not provided in the tool box) anticlockwise to
move the brake lever closer to the handlebar, or rotate the barrel adjuster clockwise to move
the brake lever away from the handlebar.
To adjust the angle of the brake lever, follow the steps below.
1. Loosen the brake lever clamp bolt ( b) with the M5 Allen key.
2. Adjust the angle of the brake lever.
3. Retighten the bolt of the brake lever clamp.
NOTE Ensure that the brake lever is parallel to the grip when a full brake is
applied and you can hardly pull the lever closer to the grip.
22
OPERATION
INSTRUCTION
Remote (PAS control panel) 24
Control Panel 24
Power On/Off 25
Pair With the Apple Find My 25
Start Riding 25
Select Appropriate Assist Level 26
Walk Mode 26
Front Light 27
Brake 27
Charge the Battery 28
Adjust the Handlebar Angle
For safety and comfort during riding, it is
essential to ensure that the handlebar is
perpendicular to the front wheel before each
ride. If the handlebar is not aligned vertically
to the front wheel, follow the steps below to
adjust the handlebar stem.
1. Loosen the stem clamp bolts with the M5
Allen key.
2. Adjust the handlebar stem to make the
handlebar perpendicular to the front
wheel.
3. Tighten the two stem clamp bolts.
M5
NOTE The illustration above is a reference for the bolts position..
2524
Remote (PAS control panel)
Icon Name Function Description
"Light" button
■Turn on/off the front light
■Turn off the ebike
"+" button
Increase the power assistance level
"-" button
■Decrease the power assistance level
■Activate/deactivate the walk mode
Control Panel
The control panel allows you to power on/off the ebike, shift
between the 5 pedal assist levels, and check the current
assist level and the battery level. The brightness of the LED
lights on the control panel can be automatically adjusted
to adapt to the surrounding light conditions, providing you
with the most comfortable visual experience.
After powering on the ebike, the LED ring will remain
solid and its color will indicate the assist level you are on.
For more information, refer to
“Assist Level”
. The 4 LED
indicators will illuminate according to the remaining battery
level of the ebike,and are shown in the table below.
LED 4
LED 2
LED 3
LED 1
Power
Button LED Ring
Indicator Status Battery Level
Flashing LED 1 0% to 15%
Solid LED 1 15% to 25%
Solid LED 1 and LED 2 25% to 50%
Solid LED 1, LED 2, and LED 3 50% to 75%
Solid LED 1, LED 2, LED 3, and LED 4 75% to 100%
Power On/Off
■Press and hold the "Power" button to turn on the ebike.
■Press and hold the "Power" button or the "Light" button for at least 3 seconds before releasing
it to turn off the ebike.
■The ebike will be powered off automatically after 3 minutes of inactivity.
Pair With the Apple Find My
You can pair your Velotric ebike with the Find My app on your iOS device. After you successfully
add your ebike as one of your Find My items, you'll be able to locate it on a map, play a sound if
it's nearby, and enable Lost Mode. For detailed infromation, refer to
Thunder 1 ST Apple Find My
Manual
.
Start Riding
The Velotirc ebike provides 5 levels of power assistance with easy-to-operate Pedal Assist
System (PAS), making it an ideal choice for riding over different terrains.
CAUTION
!Always wear a helmet when riding to reduce the risk of head injury in
an accident. Ensure that your helmet ts you properly and meets the
required safety standards.
How the Pedal Assist System Works
You can engage the PAS while pedaling, and it will call up assistance from the motor to help
propel the ebike forward. If you stop pedaling, the motor will stop supplying power as a backup.
Assist Level
The power output of each assist level is shown in the table below. You can adapt the power
output according to your riding needs.
Assist Level LED Ring Assist Mode Description
PAS 0 -No power output.
PAS 1 ECO Minimal power output for maximum battery
efciency.
PAS 2 Tour Low power output for riding long distances.
2726
Assist Level LED Ring Assist Mode Description
PAS 3 Normal Medium power output for city commuting.
PAS 4 Sport Strong power output for active riding.
PAS 5 Turbo Maximum power output for extreme riding.
Select Appropriate Assist Level
After powering on the ebike, the assist level is set to "0" by default and the LED ring on the control
panel remains solid white. At this point, there is no power assistance while pedaling. Once you
begin riding, press and release the "+" or "-" button or the "Power" button on the control panel to
select the appropriate assist level. The top speed for each level is 20 mph, above which the motor
will no longer provide power assistance.
CAUTION
!Always use the lowest assist level until you are comfortable with the
ebike and feel condent in controlling the power.
Walk Mode
Walk mode allows you to get a small amount of motor assistance to propel the ebike forward at 2.8
mph, while walking beside the ebike with both hands on the handlebar.
■Press and hold the "-" button, and you can activate the walk mode. Walk mode will stay on
while the "-" button is being held.
■Release the "-" button to exit the walk mode and end power assistance.
CAUTION
!Inappropriate use of walk mode can cause you to lose control of the
ebike, resulting in damage or injury to the ebike. Use walk mode only
while dismounted from the ebike, with both hands on the handlebar, and
with at least one hand on a brake lever so that you can quickly cut off
power to the motor if necessary.
Front Light
■Press the "Light" button to turn the front light on or off.
■When the battery level is low, the battery level indicator on the control panel ashes, and the low
battery protection will be triggered automatically so that the motor no longer provides power
assistance. From this moment on, the front light can provide illumination for no more than two
hours.
NOTE
■Ensure that the front light is on when riding in low-visibility conditions.
■Ensure that the battery is fully charged and can provide continuous
lighting for your entire night trip.
Brake
■The brake levers are located on the right and left sides of the handlebar.
■The right brake lever controls the rear brake, and the left brake lever controls the front
brake. Always apply the rear brake before applying the front brake, using both brakes for all
operations.
■When braking,gradually add pressure to both brake levers until you are slowed down to the
desired speed or come to a stop.
CAUTION
!
■Always control your riding speed by gradually applying the brake
levers to maintain a safe speed. And keep an eye on terrain conditions
and oncoming vehicles.
■Always engage the rear brake rst to prevent excessive strain on the
front wheel and the suspension fork and to prevent loss of control.
■Brake earlier on wet and slippery surfaces as it takes longer to slow
down.
2928
Charge the Battery
Before charging the battery,ensure that you read and understand all safety-related precautions
listed below.
■Always charge your battery with the charger supplied by Velotric.
■Ensure that the battery and charger are undamaged before charging. If the battery or charger
looks damaged or was involved in a fall or crash (even without obvious signs of damage from
outward appearances), contact us through
help@velotricbike.com
for more information.
■Charge your battery in a temperature controlled, dry, and safe environment ideally at room
temperature, 50°F to 86°F (10°C to 30°C). Always charge between 41°F to 104°F (5°C to
40°C) because charging outside this range can cause permanent damage to the battery, as
evidenced by a decrease in capacity and a shortening of its service life.
■Use the charger in a safe place away from children, direct sunlight, dirt, debris, liquids, tripping
hazards (including electrical cords), or any materials that could ignite in the unlikely event of a
charger or battery malfunction. Position the charger and battery where they’re safe and not at
risk of falls or other impacts.
■Your battery and charger generate heat while charging, but they’re designed to be air-cooled.
While charging, keep them uncovered on a at, stable, hard surface. Your charger should face
upward with its indicator visible when in use.
■Store the charger unplugged in a safe place away from children, direct sunlight, etc. Ensure
that the charger plugs do not come in contact with liquids, dirt, debris, or metal objects, which
can damage the plug and interfere with future operations.
Charging Procedure
Anytime you charge your battery, check the charger and the electrical cable for signs of damage.
Then follow the steps below.
1. Press and hold the "Power" button or "Light" button for 3 seconds to turn off the ebike.
2. Inspect the charger and the electrical cable for damage. If everything looks ne, proceed
with the rest of the steps. Otherwise, contact us at
help@velotricbike.com
for more technical
support.
3. Open the rubber cover on the charging
port located on the left side of the frame's
bottom bracket near the pedal arm.
4. Connect the DC output plug from the
charger to the charging port.
5. Plug the charger into a power outlet to initiate the charging. It may take about 6 hours for
an empty battery (battery level 0%) to be fully charged. You can check the charging status
through the indicator on the charger, as well as the LED ring on the control panel. For more
information, refer to
“Charger Indicator Status”
and
“Control Panel Indicator Status”
.
6. Once fully charged, unplug the charger from the outlet, then the charging port.
USE CONDITIONS
AND WEIGHT LIMITS
Use Conditions 32
Weight Limits 34
Charger Indicator Status
Color Indicator Status Description
Red Solid on The battery is charging
Green Solid on The battery is fully charged or the charger is not connected to
the charging port
NOTE While charging, the charger indicator turns solid red from green and
turns solid green when the battery is fully charged.
Control Panel Indicator Status
While charging, the LED ring on the control panel remains solid white. The 4 LED indicators will
illuminate in ascending order according to the charge level, and are shown in the table below.
Indicator Status Description
Flashing LED 1 0% to 25% charged
Solid LED 1 and ashing LED 2 25% to 50% charged
Solid LED 1 and LED 2, ashing LED 3 50% to 75% charged
Solid LED 1, LED 2, and LED 3, ashing LED 4 75% to 100% charged
Solid LED 1, LED 2, LDE3, and LED 4 Fully charged
3332
Use Conditions
Always travel at speeds appropriate for the terrain, conditions,and your experience level.
Path Riding
Strictly abide by laws and regulations concerning shared-use paths and facilities. Keep your
speed reasonable and below path speed limits, and pass carefully and kindly. Use your voice and/
or bell to signal your presence to others,especially when passing.
Road Riding
When riding on streets, obey the same road laws as all other road vehicles as well as local rules
governing bike or ebike usage.
Sharing the road with other vehicles presents many hazards. To reduce the possibility of
accidents, take the safety precautions below.
■Be sure to wear a helmet on every ride.
■Yield to pedestrians and other vehicles.
■Obey the rules of the road. Stop at stop signs and lights.
■Keep a safe distance from other riders or vehicles.
■Expect the unexpected such as car doors opening or cars backing out of driveways.
■Ride in control at all times. Proceed at a safe speed that permits you to react quickly to
unexpected circumstances.
■Ride predictably, in a straight line, and with the ow of trafc. Never ride against trafc.
■Be ready to brake.Keep your hands on or near the brake levers so as to stop quickly.
■Use correct hand signals to indicate turning,and do so well in advance of turning.
■Increase your visibility according to the safety precautions in
“Low-visibility Conditions”
.
Off-road Riding
Off-road riding is very different from riding an ebike on the road. It involves many variables such
as constantly changing traction,obstacles, changes in line of sight, uphill,downhill, soft surfaces,
dry surfaces, and wet surfaces. The variable conditions and hazards of off-road riding require
focus, concentration, strength, tness, and learning to read the trail. Ensure that you have the
appropriate skills when riding off-road and wear appropriate safety gear. Do not ride alone in
remote areas.
Taking a rider weighing 176.4 lbs (80 kg) riding off-road at an ambient temperature of 77℉ (25℃)
as an example. When engaging the PAS to propel the ebike forward, the ebike can ride uphill with
a maximum incline of 8° to 10°.
NOTE The maximum slope range available for the ebike may vary slightly
depending on the weight of the rider and the ambient temperature, and
is subject to the actual situation.
Hot or Cold Conditions
Riding, parking, or storing the ebike in excessively hot or cold conditions can cause damage to
the display and other components. Do not park or store the ebike in direct sunlight for extended
periods. For more information on safe and recommended temperature ranges for your battery,
refer to
“Battery”
.
Low-visibility Conditions
Riding at night/dawn/dusk or in other low-visibility conditions such as fog, rain, mist and snow
is dangerous. It is harder for a rider to read signs and identify and respond to hazards, and also
harder for others to see and avoid you,increasing the risk of accidents,serious injury or death.
Slippery and uneven surfaces will compound the risk. Avoid these conditions when possible.
Should you have to ride in low-visibility conditions, taking the safety precautions below can
reduce the risk to some extent.
■Ride slow.
■Stay alert. Ride defensively and expect the unexpected.
■Avoid dark areas and areas of heavy or fast-moving trafc.
■Wear reective or light-colored clothing to get the attention of approaching motorists,
pedestrians, and other trafc.
■If possible, ride on familiar routes.
■Ensure that the front and rear lights are functioning correctly and unobstructed.
■Ensure that the front and rear reectors are correctly positioned and securely mounted, and
are not blocked by any foreign objects.
Extreme Riding
Extreme riding is extremely dangerous. It increases the risk of injury or death and the severity of
injuries. This type of riding can only be performed by professionals with many years of training
and experience. Velotric strongly recommends against inappropriate and dangerous use of our
products.
WARNING
!Even with state-of-the-art safety gear,you could be seriously injured,
paralyzed or killed when jumping, stunt riding, riding downhill at speed or
in competition. To be free from such risks, do not engage in this type of
riding.
34
Wet Weather Riding
Wet weather impairs traction, braking, and visibility, both for the cyclist and for other vehicles
sharing the road. The risk of an accident is signicantly increased in wet conditions. In wet
weather, extra care is required when riding the ebike.
WARNING
!Riding in wet conditions involves slippery hands, feet, and riding
surfaces,which greatly increases your risk of accidents,serious injury, or
death. Low-visibility conditions such as night, dusk, dawn, fog, mist, rain,
or snow will compound the risk of injury or death.
If you must ride in wet conditions, taking the safety precautions below can reduce the risk to
some extent.
■Stay alert. Ride defensively and expect the unexpected.
■Ride slower to better control the ebike in slippery conditions.
■Brake earlier as it will take longer to slow down than in dry conditions.
■Increase your visibility according to the safety precautions in
“Low-visibility Conditions”
.
Weight Limits
The total maximum weight limit or payload capacity of the ebike, including the weight of the
ebike, rider, clothing, cargo, accessories, and so on, is 264.6 lbs (120 kg).
WARNING
!Never exceed the weight limit of your ebike. Overloading may void the
warranty and cause the ebike or ebike parts failure or loss of control,and
result in serious injury or death.
TROUBLESHOOTING
Troubleshooting 36
Error Code 38
3736
Troubleshooting
Problem Most Common Solutions
Ebike does not work (No power):
Insufcient battery power Charge the battery
Faulty connections Clean and repair the connectors
Improper turn on sequence Turn on the ebike with proper sequence
Battery non-functional Contact us through
help@velotricbike.com
Ebike rocks back and forth:
Wobble fork Adjust the fork
Gap between stem and stem spacer Close up the gap
Gap between lower end of head tube &
front fork
Close up the gap
Irregular acceleration and/or reduced top speed:
Insufcient battery power Charge the battery or contact us through
help@velotricbike.com
Motor does not respond when the ebike is powered on:
Insufcient battery power Charge the battery
Brakes are applied Disengage the brakes
Loose wiring Reconnect or replace the wiring
Loose or damaged motor plug wire Secure or replace the motor plug wire
Motor damaged Replace the motor
Controller damaged Replace the controller
PAS sensor damaged Replace PAS the sensor
Reduced range:
Low tire pressure Inate tires to PSI stamped on sidewall
Low battery Charge the battery
Driving with too many hills, headwind,
braking,or excessive load
Assist with pedals or adjust route
Battery discharged for long period without
regular charges
Recharge the battery. If range decline persists,
contact us through
help@velotricbike.com
Brakes rubbing Adjust the brakes
Faulty, damaged, or aged battery Replace the battery
Battery will not charge:
Charger not well connected Adjust the connections
Charger damaged Replace the charger
Battery damaged Replace the battery
Wiring damaged Replace the wiring
Battery non-functional Replace the battery
Battery overdischarged Replace the battery
Ambient temperature below 41°F (5°C) or
above 104°F (40°C)
Keep the battery in an environment with an
ambient temperature of 50°F to 77°F (10°C to
25°C) for at least 1 hour
Wheel or motor makes strange noises:
Loose motor cable connection Reconnect the cable
Damaged wheel spokes or rim Repair or replace the wheel spokes or rim
Damaged motor wiring Replace the motor
Charger indicator ashes red while charging:
Charging abnormality Unplug the charger and contact us through
help@velotricbike.com
Front/rear light cannot be illuminated:
Damaged light Replace the light
Damaged controller Replace the controller
Damaged Remote (PAS control panel) Replace the Remote (PAS control panel)
OR you can contact us through
[email protected]e.com
and we will get you back as soon as
possible.
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