VeriFone Carbon User manual

Verifone Part Number DOC179-003-EN-A, Revision A.2
VERIFONE
CONFIDENTIAL
REVISION A.2
Verifone Carbon
Installation Guide

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permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC179-003-EN-A, Revision A.2
Verifone Carbon Installation Guide
© 2016 Verifone, Inc.
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.

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CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Modular Countertop Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Examining the Unit’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Verifone Carbon Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting ECRs to the Verifone Carbon . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Contactless Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CHAPTER 3
Specifications Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Swordfish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

CONTENTS
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CHAPTER 4
Maintenance and
Cleaning
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
CHAPTER 6
Troubleshooting
Guidelines
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Terminal Display Does not Show Correct or Readable Information . . . . . . . . . . 42
Printer Blade Jams or Printer Door Can’t be Closed . . . . . . . . . . . . . . . . . . . . . 43
CHAPTER 7
Port Pinouts Verifone Carbon Port Pinout Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Ethernet Port (LAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
USB Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
USB Mini-B Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
APPENDIX A
Caution and
Warning Messages
Verifone Carbon Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . 47

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VERIFONE CARBON INSTALLATION GUIDE 5
PREFACE
This guide is the primary source of information for setting up and installing the
Verifone Carbon.
Audience
This guide describes the card reader’s features, and provides the basic
information for its installation and configuration.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the device.
Chapter 2, Setup. Explains setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the device.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider and information on how to order accessories or documentation
from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
Chapter 7, Port Pinouts. Shows the different pinout settings for ports on the
Verifone Carbon
Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation
guide.
Related
Documentation
To learn more about the card reader and controller device, refer to the following
set of documents and their associated Verifone Part Numbers (VPNs).
Verifone Carbon Certifications and Regulations Sheet VPN DOC179-001-EN
Verifone Carbon Quick Installation Guide VPN DOC179-002-EN
Verifone Carbon Reference Guide VPN DOC179-004-EN
Verifone Carbon Printer Stand Certifications and
Regulations Sheet VPN DOC179-005-EN
Verifone Carbon Security Policy VPN DOC420-008-EN

PREFACE
Conventions and Acronyms
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Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and
Acronyms.
The pencil icon is used to
highlight important information.
If exchanging cables, use a
Verifone-approved cable.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
Using an incorrectly rated power
supply can damage the unit or
cause it to malfunction.
The lightning symbol is used as
a warning when bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
COM Communications port
CTLS Contactless
EMV Europay, MasterCard, and Visa
ETH Ethernet
HW Hardware
I/O Input/Output
ITP Internal thermal printer
LCD Liquid crystal display
LPS Lines per second
MSAM Micromodule-Size Secure Access Module
MSR Magnetic-stripe card reader
PCI Payment Card Industry
PIN Personal Identification Number
POI Point of Interaction

PREFACE
Conventions and Acronyms
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PTS PIN Transaction Security
QVGA Quarter Video Graphics Array
RJ45 Registered Jack 45 modular connector
SAM Secure Access Module
SC Smart card
SCR Smart card reader
SD Secure Digital
SDA Static Data Authentication
SDHC Secure Digital High Capacity
SIM Subscriber Identity Module
SMA SubMiniature version A connector
TFT Thin-film transistor
TLS Transport Layer Security
UI User interface
USB Universal Serial Bus
Table 2 Acronym Definitions (continued)
Acronym Definitions

PREFACE
Conventions and Acronyms
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VERIFONE CARBON INSTALLATION GUIDE 9
CHAPTER 1
Device Overview
This chapter provides a brief description of the Verifone Carbon system, a
modular merchant- and consumer-facing device, enabling use as a handheld or
stand-mounted payment solution.
Features and
Benefits
Verifone Carbon provides magnetic-stripe card reader (MSR), smart card (SC)
and contactless (CTLS) payment processing with a 5-inch (12.7 cm) color TFT
capacitive touch panel LCD screen, integrated with a 10 or 8 inch (25.4 or 20.32
cm) tablet. The Printer Stand provides additional expansion options (such as a bar
code scanner and weighing scale), connectivity features (USB, MOD 10, telco and
RJ45) as well as power charging and an optional internal thermal printer (ITP)..
Connectivity •Device port
•High speed USB2.0 connection with tablet
•Interface to tablet on USB 2.0 port 0
•Host port (OS downloads) on micro USB type AB connector
•Interface on USB 2.0 port 1 (Please refer to section 5.8 of ERS for details)
•Unpowered RS232 with no handshake (key loading) on micro USB type AB
connector
•RX/TX only using (VPNCBL179-100-01-A)
Performance •Verifone Carbon:
•4GB RAM and 512MB Flash memory
•5-inch color TFT display capacitive touch panel LCD (854 x 480)
•Software-controlled backlight
•WiFi and Bluetooth enabled
•Integrated external speaker
NOTE
Verifone ships variants of the Verifone Carbon system for different markets. Your
device may have different features described in this section.
NOTE
You can find the Verifone Carbon ports on the lower right area behind the 5-inch
screen. The Printer Stand ports are accessible from the underside of the unit,
while the tablet ports and slots are on the sides of the lower right corner.

DEVICE OVERVIEW
Features and Benefits
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•Tablet:
•8 or 10-inch color TFT display capacitive touch panel LCD (1280 x 800)
•Barcode scanning enabled for front and rear cameras
•Provides power and data to Verifone Carbon unit
•WiFi and Bluetooth enabled
•Integrated external speaker
•Optional 3G or 4G
•Printer Stand:
•USB 2.0 high-speed connections
•Provides ETH and WiFi to Verifone Carbon + tablet unit
•Provides power and data to Verifone Carbon + tablet unit
•Cash drawer interface
•Optional printer
Security •PCI PTS POI v4.x approved for debit and other PIN-based transactions
•EMV L1 Type Approval (contact and contactless)
•Tamper-resistant construction, TLS protocols, and VeriShield file
authentication
•Supports VeriShield Protect encryption implementations.
Exceptional Ease of
Use
•Capacitive touch-screen UI access for merchant and customer.
•Signature capture screen capability.
•The contactless (CTLS) functionality offers a convenient payment option for
consumers.
•The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
•EMV card reader ensures secure payment option.
•Large (5-inch for customers, 8- or 10-inch for merchants) LCD displays
simplify training and reduce help desk calls.
•The multiple font-capable optional thermal printer simplifies paper loading and
reduces paper jams. Uses 80 mm wide x 80 mm diameter paper rolls, prints at
30 lines per second (LPS).
Modular Countertop
Performance
•The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
•Exceptional displays and optional printer graphics-handling capabilities that
quickly render logos, graphical fonts, and character-based languages.

DEVICE OVERVIEW
Features and Benefits
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•The Verifone Carbon ensures uncompromising reliability from Verifone, the
worldwide leader in e-payment.
True Multi-
Application
Capability
•The Verifone Carbon offers 4 GB and 512 MB of dynamic memory allocation
for the operating system, which supports multiple applications on a single
terminal.
•The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
•Verifone Carbon units are certified for ISO 7816-1 and ISO 7816-2 standards
for smart card solutions, as well as ISO 14443 type A & B and ISO 18092
standards for CTLS operations.
•The VeriShield security architecture meets published specifications for PCI
PTS POI and provides sophisticated file authentication to prevent execution of
unauthorized software on Verifone Carbon devices.

DEVICE OVERVIEW
Features and Benefits
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CHAPTER 2
Setup
This chapter describes the setup procedures for the Verifone Carbon terminal,
under the following sections:
•Selecting Unit Location
•Unpacking the Shipping Carton
•Examining the Unit’s Features
•Establishing Communication
•Loading a Paper Roll in the Printer
•Installing or Replacing MSAM Cards
•Connecting Optional Devices
•Connecting the Terminal Power Pack
•Using the Smart Card Reader
•Using the Magnetic Card Reader
Selecting Unit
Location
Use the following guidelines when selecting a location for your device.
Ease of Use •Select a location convenient for both merchant and cardholder.
•Select a flat support surface, such as a countertop or table.
•Select a location near a power outlet and a network, telephone, or modem line
connection.
•For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.
Environmental
Factors
•The unit must be used in an attended environment.
•Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or motor.

SETUP
Unpacking the Shipping Carton
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•Do not use the unit outdoors.
Electrical
Considerations
•Avoid using the Verifone Carbon during electrical storms.
•Place the Verifone Carbon 10 cm away from metallic objects to avoid
interference with the CTLS field.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the terminal near water or in moist conditions.
PIN Protection
Measures
You can employ several techniques for effective PIN entry screening on the
keypad. Use the following methods in combination or singly, as necessary:
•Position the Verifone Carbon on the printer stand in such a way as to make
visual observation of the PIN entry process infeasible. Examples include:
•Visual shields designed into the check-stand. These shields may be solely
for shielding purposes, or may be part of the general check-stand design.
•Position the Verifone Carbon so that it is angled in such a way that PIN
spying is difficult.
•Position the in-store security cameras so that PIN entry is not visible.
•Use signage to limit the view of the Verifone Carbon to just that of the
cardholder.
•Offer PIN security literature at the point of sale.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The Verifone Carbon is a secure product and any tampering
may cause the device to cease to function properly.
To unpack the
shipping carton 1Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
2Remove and inspect the following items:
•Verifone Carbon terminal integrated with 10- or 8-inch tablet
•Stand with or without Printer
•Power pack
•Telephone line cord
•Paper roll
CAUTION
The Verifone Carbon is not waterproof or dustproof, and is intended for indoor
use only.
Any damage to the unit from exposure to rain or dust may void any warranty.

SETUP
Periodic Inspection
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Refer to Accessories and Documentation for more information about the
device’s related accessories.
3Remove all plastic wrapping from the terminal and other components.
4Remove the clear protective film from the displays.
5Save the shipping carton and packing material for future repacking or moving
of the device.
Periodic
Inspection
Periodically inspect the Verifone Carbon terminal for possible tampering. Signs of
tampering include:
•Wires protruding out of the device.
•Foreign objects inserted into the smart card slot or magnetic stripe slot.
•Signs of damage to the tamper-evident labels.
•A Tamper Warning message on the device display.
If any device is found in tamper state, please remove it from service immediately,
keep it available for potential forensics investigation, and notify your company
security officer and your local Verifone representative or service provider. For
contacting Verifone, please see “Service and Support”.
NOTE
Verifone ships variants of the Verifone Carbon for different markets. Your unit
may have different accessories described in this section.
WARNING
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident labels. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.

SETUP
Examining the Unit’s Features
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Examining the
Unit’s Features
Before you continue the installation process, review the features of the device
(see Figure 1).
Figure 1 Verifone Carbon Mounted on Printer Stand
Verifone Carbon
Features
The Verifone Carbon terminal presents the following:
•A touchscreen LCD display. The upper left edge of the screen acts as the
tapping area for contactless transactions.
•A magnetic card reader, built into the top right edge of the screen. The arrows
indicate swipe direction.
•A smart card reader built into the right side of the screen.
•8- or 10-inch display
•Printer Stand
•The internal thermal printer door opens with a push on the right-side button.
•Printer indicator LED

SETUP
Examining the Unit’s Features
VERIFONE CARBON INSTALLATION GUIDE 17
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Connection Ports
Turn the printer stand upside down to view the connection ports. The ports provide
communications, peripheral device connections, and power supply.
Figure 2 shows the power, communications and connection ports for the Verifone
Carbon printer stand.
Figure 2 Power and Communication Ports
To use the
connection ports The connection ports offer multiple connectivity for the Verifone Carbon terminal.
Please refer to the following list of peripheral devices for the connectivity options.
Host USB Port
•PIN Pads
•Barcode readers
•Biometric readers
•USB flash disk
•USB keyboards
Ethernet Port
•Ethernet cable to router, hub or switch
Multi-Communication Port (USB/RS-232)
•PIN Pads
WARNING
Do not connect the device to the power supply until all peripherals are attached.
NOTE
Verifone ships variants of the Verifone Carbon terminals for different markets.
Your terminal may have different features described in this section.

SETUP
Examining the Unit’s Features
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•Computers
•ECRs
•Check readers
•CTLS readers
•Biometric readers
•Barcode readers
•Keyboards
Tel c o P o r t
•Telephone line with 56K modem
The MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongles (VPN
CBL420-002-01-A and CBL420-002-02-A) support the following:
•PIN Pads
•Computers
•ECRs
•Check readers
•CTLS readers
•Biometric readers
•Barcode readers
•Keyboards
For information on how to attach peripheral devices, see Connecting Optional
Devices.
NOTE
The Multi-Communication port supplies 11.6 V / 365 mA to power accessories
(PIN pads and powered RS-232 devices). It is SW configurable to Host or Client
and supplies 5 V, 500 mA to external USB devices.

SETUP
Establishing Communication
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Establishing
Communication
You can connect the Verifone Carbon Printer Stand to your network using an
ethernet cable. You can also connect using the Wi-Fi option on the Verifone
Carbon.
Connecting by
Ethernet Cable
Connect the ethernet cable to the ETH port on the printer stand, then route it
directly to a network jack (see Figure 3). This is a direct connection to your
network.
Figure 3 Ethernet Connection
Loading a Paper
Roll in the
Printer
Before you can process transactions that require a receipt, you must install paper
in the printer.
The Verifone Carbon Printer Stand uses a roll of 57 mm wide x 40 mm, single-ply,
thermal sensitive paper.
A pink out-of-paper indicator line appears on the edge of the paper before the end
of the roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one more transaction.
CAUTION
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality Verifone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.

SETUP
Loading a Paper Roll in the Printer
20 VERIFONE CARBON INSTALLATION GUIDE
R
EVISION
A.2
To install a paper roll 1Press the printer door button. See Figure 4).
Figure 4 Opening the Printer Door
2Remove any partial roll of paper in the tray.
3Loosen the glued leading edge of the new paper roll or remove the protective
strip. Unwind the paper roll past any glue residue.
4Hold the roll so the paper feeds from the bottom of the roll.
5Gently drop the paper roll into the printer tray.
Figure 5 Loading Paper Roll
6Pull paper up past the glue residue.