Verizon One Talk W59VR User manual

W59VR Ruggedized Wireless Handset for W60 - Users Guide
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One Talk
W59VR Ruggedized Cordless
Handset for the W60
Users Guide
verizon.com/support/one-talk/
verizon.com/support/yealink/

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Table of Contents
Contents
Table of Contents................................................................................................................................. 2
Getting Started ..................................................................................................................................... 5
Hardware Overview................................................................................................................................................................. 5
W59VR Hardware............................................................................................................................................................... 5
Power LED Indicator........................................................................................................................................................... 6
Menu on the W59VR............................................................................................................................................................... 6
Main Menu .......................................................................................................................................................................... 6
Submenu............................................................................................................................................................................. 7
Returning to Idle Screen ..................................................................................................................................................... 7
Screen and Icons .................................................................................................................................................................... 7
Idle Screen.......................................................................................................................................................................... 7
Icons on the Idle Screen ..................................................................................................................................................... 8
Line Status Screen.............................................................................................................................................................. 8
Icons on the Calls Screen ................................................................................................................................................... 9
Icons on the Line Status Screen ......................................................................................................................................... 9
Entering Characters ................................................................................................................................................................ 9
Setting the Input Modes...................................................................................................................................................... 9
Entering Data on the W59VR.............................................................................................................................................. 9
Registering the Handset..................................................................................................................... 9
Registering Handsets to a Base Station................................................................................................................................ 10
Selecting a System to Connect ............................................................................................................................................. 10
Call Features........................................................................................................................................ 10
Placing Calls ......................................................................................................................................................................... 10
Placing External Calls....................................................................................................................................................... 10
Placing a Call from the Call History................................................................................................................................... 10
Placing a Call from the Directory....................................................................................................................................... 11
Speed Dial ........................................................................................................................................................................ 11
Redial................................................................................................................................................................................ 12
Answering Calls..................................................................................................................................................................... 13
Answering a Call............................................................................................................................................................... 13
Answering a Call When on a Call...................................................................................................................................... 13
Answering a Call Automatically......................................................................................................................................... 13
Disabling Call Waiting ........................................................................................................................................................... 13
Silencing or Rejecting Incoming Calls................................................................................................................................... 13
Silencing a Call ................................................................................................................................................................. 13
Rejecting a Call Manually.................................................................................................................................................. 14
Rejecting Anonymous Calls .............................................................................................................................................. 14
Rejecting Calls with Do Not Disturb (DND) ....................................................................................................................... 14
Ending Calls.......................................................................................................................................................................... 14
Muting/Unmuting Audio......................................................................................................................................................... 14
Holding and Resuming Calls................................................................................................................................................. 14
Holding a Call.................................................................................................................................................................... 15
Resuming a Held Call ....................................................................................................................................................... 15
Call Forward.......................................................................................................................................................................... 15
Forwarding Incoming Calls................................................................................................................................................ 15
Transferring Calls.................................................................................................................................................................. 15
Performing a Direct Transfer............................................................................................................................................. 15
Performing a Consultative Transfer................................................................................................................................... 16
Conference Calls................................................................................................................................................................... 16
Local Conference.............................................................................................................................................................. 16
Advanced Call Features ....................................................................................................................17
Call Park and Call Retrieve................................................................................................................................................... 17
Retrieving a Call with a Retrieve Key................................................................................................................................ 17
Voice Mail.............................................................................................................................................................................. 17
Setting the Voice Mail Code.............................................................................................................................................. 18
Leaving Voice Mails.......................................................................................................................................................... 18
Listening to Voice Mails .................................................................................................................................................... 18
Directory ............................................................................................................................................... 18

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Local Directory ...................................................................................................................................................................... 18
Adding Contacts................................................................................................................................................................ 18
Viewing Contacts .............................................................................................................................................................. 18
Editing Contacts................................................................................................................................................................ 19
Deleting Contacts.............................................................................................................................................................. 19
Searching for Contacts...................................................................................................................................................... 19
Blacklist................................................................................................................................................................................. 19
Adding a Blacklist Contact ................................................................................................................................................ 19
Viewing Blacklist Contacts ................................................................................................................................................ 20
Editing a Blacklist Contact................................................................................................................................................. 20
Deleting Blacklist Contacts................................................................................................................................................ 20
Remote Phone Book............................................................................................................................................................. 20
Searching for Remote Phone Book Contacts.................................................................................................................... 20
Viewing Remote Phone Book Contacts ............................................................................................................................ 21
Saving a Remote Phone Book Contact to the Local Directory.......................................................................................... 21
Call History ........................................................................................................................................... 21
Call History Icons .................................................................................................................................................................. 21
Viewing History Records ....................................................................................................................................................... 21
Saving a History Record to Local Directory........................................................................................................................... 21
Saving a History Record to Blacklist...................................................................................................................................... 22
Deleting History Records....................................................................................................................................................... 22
Deleting a Call Record...................................................................................................................................................... 22
Deleting All Call Records .................................................................................................................................................. 22
Customizing Your Phone..................................................................................................................22
Turning Handset On.............................................................................................................................................................. 22
Turning Handset Off.............................................................................................................................................................. 23
Changing the Wallpaper........................................................................................................................................................ 23
Setting the Screen Saver ...................................................................................................................................................... 23
Changing the Brightness....................................................................................................................................................... 23
Setting the Keypad Light....................................................................................................................................................... 23
Changing the Language........................................................................................................................................................ 23
Time & Date.......................................................................................................................................................................... 24
Setting the Time and Date Manually................................................................................................................................. 24
Changing the Time and Date Format................................................................................................................................ 24
Shortcuts............................................................................................................................................................................... 24
Supported Shortcuts ......................................................................................................................................................... 24
Customizing the Shortcuts ................................................................................................................................................ 25
Locking Your Handset........................................................................................................................................................... 25
Locking Handset Keypad.................................................................................................................................................. 25
Unlocking Your Handset ................................................................................................................................................... 25
Audio Settings.....................................................................................................................................26
Silent Mode ........................................................................................................................................................................... 26
Switching on Silent Mode.................................................................................................................................................. 26
Switching off Silent Mode.................................................................................................................................................. 26
Adjusting the Volume ............................................................................................................................................................ 26
Setting the Ring Tone............................................................................................................................................................ 26
Setting the Ring Tone for the External Calls ..................................................................................................................... 26
Setting the Advisory Tone..................................................................................................................................................... 27
Setting the Vibrator................................................................................................................................................................ 27
Disabling Noise Cancellation................................................................................................................................................ 27
Bluetooth ..............................................................................................................................................27
Enabling / Disabling the Bluetooth......................................................................................................................................... 27
Pairing Devices ..................................................................................................................................................................... 28
Managing Paired Headsets................................................................................................................................................... 28
Editing Device Name of Your Phone..................................................................................................................................... 28
Maintaining Your Phone ...................................................................................................................28
Resetting the Handset........................................................................................................................................................... 28
Appendix...............................................................................................................................................29
Appendix A - Input Modes and Characters............................................................................................................................ 29
Appendix B - Bluetooth Headset Compatibility List ............................................................................................................... 30
Notices................................................................................................................................................... 31
Technical support.................................................................................................................................................................. 31
Important customer information............................................................................................................................................. 31
WEEE warning...................................................................................................................................................................... 31
Warranty................................................................................................................................................................................ 31

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Important 911 emergency response information................................................................................................................... 32
Declaration of conformity....................................................................................................................................................... 32
CE mark warning................................................................................................................................................................... 32
Part 15 FCC Rules................................................................................................................................................................ 32
Class B digital device or peripheral....................................................................................................................................... 32
Important safety precautions................................................................................................................................................. 32
Danger–electric shock and fire.............................................................................................................................................. 33
Learn more............................................................................................................................................................................ 33

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Getting Started
Before you use your phone, take some time to get familiar with its features and user interface.
Hardware Overview
Understanding the phone hardware helps you easily use the phone's features.
W59VR Hardware
No.
Item
Description
1
Receiver
Receives audio in receiver mode.
2
Power LED Indicator
Indicates call status, message status, and charging status.
3
Phone Screen
Shows information.
4
Soft Keys
Access the function directly. It depends on the operating situation.
5
Message Key
Accesses the voice mail or missed call.
6
Speakerphone Key
• Switches among the receiver, headset, and hands-free modes.
• Answers an incoming call.
• Places a call in hands-free mode.
7
Navigation Keys
Scroll through information or options on the screen.
8
OK Key
Confirms actions or enters the main menu.
9
On-hook Key/Power Key
• Press briefly to return to the previous screen.
• Long press to return to the idle screen.
• Press to turn the handset on.
• Long press on the idle screen to turn the handset off.
• Cancels actions or ends a call.
• Rejects an incoming call.
10
Off-hook Key
• Answers an incoming call.
• Enters the redial calls list.

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• Places a call in receiver or headset mode.
11
Keypad
Provides digits, letters, and special characters.
12
TRAN Key
Transfers a call to another party.
13
Mute Key
Toggles mute feature on or off.
14
Microphone
Picks up audio.
15
Speaker
Outputs audio in hands-free mode.
16
Volume Key +/-
Adjusts volume.
17
Emergency Alarm Button
This button will be enabled in a future software release and will be
configurable in the One Talk portal
Power LED Indicator
LED Status
Description
Solid red
The handset is charging.
Fast flashing red (300ms)
The handset is ringing.
Slowly flashing red (1s)
The handset receives a voice mail or has a missed call.
Off
The handset is powered off.
The handset is idle.
The handset is fully charged.
Menu on the W59VR
The handset provides a variety of features that are grouped into the menu.
Main Menu
No.
Description
1
Menu item you selected.
2
Menu icon:
: Status—To view the status information of DM, handset, and line.
: Voice Mail—To set and view voice mail(s).
: Features—To access the features of Call Forward, Do Not Disturb, , Anon. Call Rejection,
Forward to Voicemail and Start Log Capture
: Directory—To access the directory and manage the contacts.
: Settings—To personalize the setting of your handset.
: History—To access the call history list.
: Show address—Displays 911 address associated with the device

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3
Back and OK soft keys
Entering the Main Menu
You can enter the main menu to view the features.
Procedure
Press the OK key when the handset is idle.
The main menus are displayed on the screen as icons.
Accessing the Main Menu Feature
After entering the main menu, you can use the navigation keys to access the desired menu.
Procedure
1. Press the OK key when the handset is idle.
The main menus are displayed on the screen as icons.
2. Press the navigation keys to select a different menu icon.
The name of the associated menu appears on the top of the screen.
3. Press OK to open the selected menu.
Note: You can only access Status and Settings if the handset is not registered to a base station.
Submenu
The functions in the submenus are displayed as lists. You can open the submenu to access a function.
Accessing a Submenu Feature
After entering a certain menu, you can use the navigation keys to access the desired submenu.
Procedure
1. Press the up and down navigation keys to highlight the desired submenu.
2. Press OK to open the submenu.
3. Press the On-hook key or Back to return to the previous screen.
Returning to Idle Screen
Procedure
Long press the On-hook key to quickly exit the menu and return to the idle screen.
Screen and Icons
The user screens and icon indicators can help you navigate and understand the important information on the phone's status.
Idle Screen
The idle screen is made up of the signal strength, battery status, status bar, handset name, and soft keys. The time & date is
displayed in the middle of the screen.

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• Signal Strength:
Weak to strong:
No reception:
• Battery Status:
Low to full:
Need Charging:
• Status Bar: Displays the feature status icons. The status icons are displayed when featuresare activated.
• Handset Name: Displays the registered handset name.
• Soft Keys: The soft key labels on the screen directly above the soft keys show the functions availableat that
particular moment.
Icons on the Idle Screen
By viewing the icons on the idle screen, you can easily get the current phone status, such as message status.
Icons
Description
Icons
Description
The ringer volume is 0 and the phone is in
the silent mode.
The phone has new voice mails.
The phone has enabled the Call Forward
feature.
The phone has enabled the Do Not
Disturb (DND) feature.
The keypad is locked.
Line Status Screen
The line status screen is made up of the line and line status.
When the handset is idle, you can press Line to enter the line status screen. The line status screen is displayed below:
• Line: Display the corresponding line (display user name by default).
• Line Status: Display the icon of line status. The icon indicates the corresponding feature assigned to the line.

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Icons on the Calls Screen
By viewing the icons in the calls screen, you can easily get the current call status, such as audio output mode status.
Icons
Description
Icons
Description
Receiver Mode On
Conference Call
Hands-free Mode On
Contact
Call Hold
Call Mute
Icons on the Line Status Screen
Each icon in the line status screen indicates the corresponding feature assigned to the line.
Icons
Description
Icons
Description
Call Forward
Do Not Disturb (DND)
Anonymous call rejection is enabled
Anonymous call is enabled
Entering Characters
You can enter and edit data in the corresponding field using the keypad.
Setting the Input Modes
The handset provides you with 12 input modes, and different input mode provides different characters. The default input
modes are Abc, 123, ABC and abc. You can enable the input modes used most frequently.
Procedure
1. Go to OK > Settings > Display > Input Method.
2. Select the desired input mode and then select Change.
Entering Data on the W59VR
The following table describes how to enter different characters using the keypad keys:
Task
Action
Switch among input
modes.
Press to switch among input modes.
The current input mode is displayed at the right bottom of the phone screen.
Enter letters.
Press a key one or more times (depending on what input mode you’re in) to enter
the possible characters that are displayed on the keypad key.
Enter special characters.
Press to enter the space character or the following special characters: _’”
= / \ ^ ; : , . - + * # § % & @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ ￡ $ | ~ ¤ Press :
• If it is in the uppercase (ABC), uppercase and lowercase (Abc) or
lowercase (abc) input modes, it will provide space character and the
following special characters: . , ? ! 0
• If it is in the numeric (123) input mode, it will only provide the digit 0.
• Long press the key to enter the character +.
Delete the text.
Press or to position the cursor to the right of the text you want to delete, and
then press Delete to delete one character at a time or long press to delete all
characters.
Registering the Handset

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Registering Handsets to a Base Station
You can register the handset to a base station.
Procedure
Do one of the following:
• Press the Reg soft key on the handset to register quickly.
• Press OK > Register Handset and then select the desired base station to complete registration of the handset.
• Go to OK > Settings > Registration > Register Handset and then select the desired base station to complete
registration of the handset.
After registration, the handset prompts “Handset Subscribed”.
Note: The default base PIN is 0000.
Selecting a System to Connect
You can connect the handset to a desired system manually, or allow the handset to connect the registered system with the
greatest signal strength automatically.
Procedure
1. Go to OK > Settings > Registration > Select Base.
The phone screen displays all systems that the handset is registered to and the BestBase option.
2. Select the desired system or BestBase, and then press Select.
Call Features
You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else, conduct a
conference call and perform other basic call features.
Placing Calls
After the handset is registered successfully, you can use your handset to place an external call.
The handset can keep 2 calls at one time at most, one (associated with the audio) active and the other one on hold.
Placing External Calls
You can place external calls on the handset.
Procedure
1. Enter the desired number using the keypad.
2. Press the OK key to dial out.
Placing Multiple External Calls
When you are in a call, you can hold your current call and place a new call.
Procedure
1. Select New Call.
2. Enter the contact number and press the OK key.
Note: You can select Options > Directory to select a contact from the directory to dial out.
Placing a Call from the Call History
You can place calls to contacts from the History list, which contains the calls that were recently placed, answered, or missed.
Procedure
1. Press History.