Avaya IP Office 20DT User manual

IP Office
20DT Handset User's Guide
40DHB0002UKCH Issue 3 (25/09/2002)

Page 2 - Contents
Page 2 - Contents IP Office - 20DT Handset User's Guide
40DHB0002UKCH Issue 3 (25/09/2002)
Contents
Handset Features.............................................................................................................. 3
The 20DT Handset ................................................................................................................................. 3
Batteries and Charging ........................................................................................................................... 3
Using this Guide ..................................................................................................................................... 4
Notes and Warnings ............................................................................................................................... 4
Set-Up ............................................................................................................................... 5
Profiles.................................................................................................................................................... 5
Silent Mode............................................................................................................................................. 5
Backlight Display .................................................................................................................................... 5
Volume Control..................................................................................................................6
Mute........................................................................................................................................................ 6
Caller Volume ......................................................................................................................................... 6
Headset Operation.................................................................................................................................. 6
Default Speech Volume .......................................................................................................................... 6
Ringer Controls.................................................................................................................. 7
Ringer Tone ............................................................................................................................................ 7
Ringer Volume, On/Off ........................................................................................................................... 7
B-Answer On/Off (Auto-Answer)............................................................................................................. 7
Handset Phone Book ........................................................................................................ 8
Storing Handset Phone Book Numbers.................................................................................................. 8
Using Handset Phone Book.................................................................................................................... 8
Key Clicks, Out of Range & Vibrator ................................................................................. 9
Key Click Sounds.................................................................................................................................... 9
Out of Range Tone ................................................................................................................................. 9
Vibrator ................................................................................................................................................... 9
Subscribing...................................................................................................................... 10
Introduction........................................................................................................................................... 10
Subscribing to a New System............................................................................................................... 10
Switching Between Systems................................................................................................................. 11
Hot Desk Log-on................................................................................................................................... 11
Removing a Subscription...................................................................................................................... 11
Using the Handset........................................................................................................... 12
Switching On/Off................................................................................................................................... 12
Answering Calls .................................................................................................................................... 12
Making Calls ......................................................................................................................................... 12
Last Number Redial .............................................................................................................................. 12
Locking the Keyboard ........................................................................................................................... 12
Recall.................................................................................................................................................... 12
IP Office Functions .......................................................................................................... 13
Introduction........................................................................................................................................... 13
Accessing the IP Office Directories ...................................................................................................... 13
Using the IP Office Voice Service......................................................................................................... 13
Customising Your Mailbox .................................................................................................................... 14
Glossary of Terms ........................................................................................................... 16
CLIP...................................................................................................................................................... 16
DECT .................................................................................................................................................... 16
GAP ...................................................................................................................................................... 16
PBX....................................................................................................................................................... 16
Index................................................................................................................................ 17

Handset Features - Page 3
Handset Features
The 20DT Handset
Volume Controls
(used to increase/decrease
earpiece volume)
Headset Jack
(bottom edge)
A
ccept Ke
y
and
Off Switch
On Swi tch
plus
Hook Switch
Speaker
Lamp Indicates:
- Incoming Call
- Message Waiting
- Missed Calls
Display Wit
h
Backligh
t
Signal Indicato
r
(on when base statio
n
is in range
)
• Talk Time: 10 Hours.
• Standby Time: 90 Hours.
• Size: 143mm x 48mm x 26mm.
• Weight: 121g including battery (±10g).
• Security: Each handset has a unique serial number. Speech is
digitally encrypted.
• Charge Times: Full charge, 3.5 hours.
• Accessories: Includes a charger, headsets and pouches.
Batteries and Charging
The handset batteries* are non-removable. Charging takes approximately
3.5hrs. The charger also acts as a desk stand. Whilst charging the handset
can still make/receive calls.
To check battery charge:
1. Press MENU
2. Press >until BATTERY appears.
3. Press . The battery charge is shown as a row of blocks.
(Recharge the battery if 3 or less solid blocks are shown.)
4. Press MENU to finish.
* Note: When you first receive your 20DT handset, slide the back cover off
and check that the battery pack lead is inserted into it's socket.
IP Office - 20DT Handset User's Guide The 20DT Handset - Page 3
40DHB0002UKCH Issue 3 (25/09/2002)

Page 4 - Handset Features
Using this Guide
This guide details the features that the 20DT handset supports by itself.
The handset may also be able to use other functions provided by the DECT
and PBX telephone systems with which it is working.
Refer to the manufacturer's instructions.
Notes and Warnings
Equipment in some areas may cause interference with cordless handsets.
Other areas may have atmospheres that require the use of special
"intrinsically safe" equipment only. The 20DT handset is not classified as
intrinsically safe and must not be taken into these areas.
Unfortunately all types of cordless handset may cause background sound
on some hearing aids.
Page 4 - Using this Guide IP Office - 20DT Handset User's Guide
40DHB0002UKCH Issue 3 (25/09/2002)

Set-Up - Page 5
Set-Up
Profiles
Your 20DT handset can be set-up for two user-defined profiles.
• Indoors (1) e.g. for office working
• Outdoors (2) e.g. for use in a manufacturing environment.
Within each profile you can set-up different parameters for:
• Ringer Tone: See page 7.
• Ringer Volume: See page 7.
• Key Click On/Volume: See page 9.
• Vibrator On/Off:See page 9.
• B-Answer On/Off: See page 7.
• Start Volume: See page 6.
• Out of Range Indicator: See page 9.
• Back Lighting On/Off: See page 5.
To select Profile 1 or 2:
1. Press MENU and PROFILE SET UP appears.
2. Press and press >until required profile appears.
3. Press to select profile and continue with setting up of the parameters
(see above).
4. Press MENU to finish.
You can also set your DECT 20DT handset to operate in a totally silent
mode (see below).
Silent Mode
If you do not want your 20DT to ring when an incoming call is presented,
you can select Silent Mode (not available when twinned with a desk top
phone). You can also Mute your microphone during a call (see page 6).
1. Press MENU followed by SILENT. SILENT appears and your 20DT will
vibrate when incoming calls are presented. Refer to page 9 for details on
how to turn the vibrating option on.
2. To return to normal use, repeat the above. SILENT disappears and a
tone is given.
Backlight Display
You can select if your 20DT handset display is to be backlit.
1. Press MENU and PROFILE SET UP appears. Press and select the
required Profile (1 or 2) then press again.
2. Press >until BACKLIGHT appears and then press .
(Use < and > to select ON or OFF.)
3. When done, press to save.
4. Press MENU to finish.
IP Office - 20DT Handset User's Guide Profiles - Page 5
40DHB0002UKCH Issue 3 (25/09/2002)

Page 6 - Volume Control
Volume Control
Mute
During a call you can mute the microphone.
1. During the call, press .
The handset displays Mic. Mute. To cancel press again.
Caller Volume
The Volume Control keys (mounted on side of handset) are used to
increase and decrease caller volume during a call. The volume is shown as
a bar across the display. After the call the handset returns to its default
volume setting (see below).
For systems where handsets are used in noisy environments, the
maintainer can adjust the volume settings for some phones. Contact your
maintainer for further details.
Headset Operation
You can use a telephone headset (earphone and microphone) with the
handset. This plugs into a 2.5 mm stereo jack socket located on the base of
the 20DT.
Using a headset disconnects the microphone and speaker. For total
handsfree operation also use Auto-Answer (see page 7).
Default Speech Volume
You can alter the default volume of calls.
1. Press MENU and PROFILE SET UP appears. Press and select the
required Profile (1 or 2) then press again.
2. Press >until START VOLUME appears, then press .
3. Use <and >to alter the volume display.
4. When done, press to save.
5. Press MENU to finish.
Page 6 - Mute IP Office - 20DT Handset User's Guide
40DHB0002UKCH Issue 3 (25/09/2002)

Ringer Controls - Page 7
Ringer Controls
Ringer Tone
You can select between 9 ringer tones (not available when twinned with a
desk top phone).
1. Press MENU and PROFILE SET UP appears. Press and select the
required Profile (1 or 2) then press again.
2. Press >until RINGER TONE appears, then press . Use < and >to
select the tone required. To help the tones are played during selection.
3. When the required tone is found, press to save it.
4. Press MENU to finish.
Ringer Volume, On/Off
You can adjust the volume of your ringer (five levels) or you can switch the
ringer off (not available when twinned with a desk top phone). This is useful
when going into meetings. With the ringer off, incoming calls make the
handset vibrate. The ringer volume must be reset manually.
To switch the handset ringer on/off:
1. Press MENU and PROFILE SET UP appears. Press and select the
required Profile (1 or 2) then press again.
2. Press >until RINGER VOL. appears, then press .
3. Use <and >to select required level or to switch OFF.
4. Press to save the setting.
5. Press MENU to finish.
B-Answer On/Off (Auto-Answer)
You can set the handset to automatically connect to calls after a single ring
(not available when twinned with a desk top phone). This is useful for
headset operation. When selected, B-ANSWER appears on the display.
1. Press MENU and PROFILE SET UP appears. Press and select the
required Profile (1 or 2) then press again.
2. Press >until B-ANSWER appears and then press .
3. Use <and >to switch ON or OFF.
4. When set as required press .
5. Press MENU to finish.
IP Office - 20DT Handset User's Guide Ringer Tone - Page 7
40DHB0002UKCH Issue 3 (25/09/2002)

Page 8 - Handset Phone Book
Handset Phone Book
Storing Handset Phone Book Numbers
Handset phone book numbers can be either external or internal numbers.
They can also be codes for the telephone system to which your 20DT
connects.
1. Dial the required number and press BOOK.
2. STORE NO.? appears. If yes, press otherwise press MENU.
3. NAME appears. Enter the required name from key pad by tapping
keypad digits until required letter appears.
4. When flashing cursor moves to next space, select next letter.
To delete letters use <to back space and then hold down.
5. When the name has been entered, press to store both name and
number.
6. Press BOOK and use <and >to view the number.
Using Handset Phone Book
The handset phone book can store up to 80 numbers. Each number can be
up to 24 digits with 24 letter names. These numbers are stored on the
handset in the sequence in which they are entered.
There are two methods of accessing stored handset phone book numbers:
• By Scrolling
Press BOOK. The first number in the stored list appears. To dial, press
or press >to scroll through the list and then press .
• By Reviewing
Press BOOK. The first number in the stored list appears. To dial number
press or key the 1st letter of the stored name. When name and
number appear press to call.
To delete a handset phone book number:
1. Press BOOK. Select the number to be deleted by either of the two
methods above.
2. Press twice.
Page 8 - Storing Handset Phone Book Numbers IP Office - 20DT Handset User's Guide
40DHB0002UKCH Issue 3 (25/09/2002)

Key Clicks, Out of Range & Vibrator - Page 9
Key Clicks, Out of Range & Vibrator
Key Click Sounds
You can set if the handset keys should give a click when pressed.
1. Press MENU and PROFILE SET UP appears. Press and select the
required Profile (1 or 2) then press again.
2. Press >until KEY CLICK appears, then press .
3. Use <and >to either switch OFF or to increase the volume.
Press to save the setting.
4. Press MENU to finish.
Out of Range Tone
An out-of-range warning tone occurs when you are about to go out-of-range
of the current base station and either there is no base station to handover
the call to or the next base station already has its maximum number of
calls.
1. Press MENU and PROFILE SET UP appears. Press and select the
required Profile (1 or 2) then press again.
2. Press >until OUT of RANGE appears and then press .
Use <and >to switch ON or OFF.
3. Press to save the setting.
4. Press MENU to finish.
It is strongly recommended that the OUT of RANGE option is always
ON.
Vibrator
You can set the handset to vibrate and ring or just vibrate or just ring (see
page 7) when an incoming call arrives (not available when twinned with a
desk top phone).
1. Press MENU and PROFILE SET UP appears. Press and select the
required Profile (1 or 2) then press again.
2. Press >until VIBRATOR appears, then press .
3. Use <and >to either switch ON or OFF.
4. Press to save the setting.
5. Press MENU to finish.
IP Office - 20DT Handset User's Guide Key Click Sounds - Page 9
40DHB0002UKCH Issue 3 (25/09/2002)

Page 10 - Subscribing
Subscribing
Introduction
For DECT handsets to be connected to a DECT system they have to go
through a process called ‘subscription’.
Logging On:
The 20DT can subscribe to any one of four DECT systems. However,
although the 20DT can subscribe to up to four systems, it can only be
logged onto one of those systems at any one time.
Subscribing to a New System
Before a handset can subscribe the system manager must allow
subscription. To do this they need to known the handset's serial number.
This is shown on a label covered by the handset battery. Remove handset
back cover and lift out battery unit to show label. The serial number follows
the characters SN:.
To subscribe the following information is required:
• An extension number on the system (provided by your system
manager).
• The ID number of the DECT system.
• An account code if necessary (provided by your system manager).
To subscribe to a new system:
1. Press MENU, then >until LOGIN appears and then press . SELECT
LOGIN appears
2. Press >until SUBSCRIPTION CREATE appears, then press .
3. Press >until required system SEARCH ID number appears.
• The handset displays the ID's of any systems in range.
If there are several systems locally, use <and >to display the
different ID numbers found.
4. When the required ID is shown, press .
5. CREATE SYSTEM 1 to 4appears.
Press >until required SYSTEM number (1 to 4) appears.
6. AC: _ _ _ _ _ _ also appears. If required, enter an Account Code
and/or press .
7. SUBSCRIPTION WAIT appears. If for some reason your handset
cannot subscribe it displays FAILED. Press to try again from step 2
above or press MENU to stop.
8. When successfully subscribed, your handset bleeps and the name of
the system that you are connected to is displayed.
Page 10 - Introduction IP Office - 20DT Handset User's Guide
40DHB0002UKCH Issue 3 (25/09/2002)

Subscribing - Page 11
Switching Between Systems
If the phone has been subscribed to several systems, you must select
which system to currently use.
1. Press MENU and then >until LOGIN appears, then press .
2. SELECT LOGIN appears, press .
3. Press >until required SYSTEM number appears.
4. When the required SYSTEM number appears, press . Your handset
bleeps and SELEC LOGIN.
Either, press MENU to exit, or , for multi-site working, press .
5. Your handset bleeps and SELEC LOGIN is displayed.
6. Press MENU to exit.
Hot Desk Log-on
To log on as a Hot Desk user you need to know the extension number and
the passcode for that extension number.
To Log on enter the following shortcode:
*35*Extension Number*Passcode# then press .
When you will hear a double beep press again.
E.g. if your extension number is 401 and the passcode is 1234 you would
enter:
*35*404*1234#
To log off you need to enter:
*36 then press .
When you will hear a double beep press again
Removing a Subscription
If necessary, you can remove a subscription from the handset.
DO NOT DO THIS LIGHTLY as you may not be able to re-subscribe
without assistance from your System Maintainer.
1. Press MENU and then >until LOGIN appears, then press .
2. SELECT LOGIN appears.
3. Press >until required SUBSCRIPTION REMOVE appears,
then press .
4. Enter your password and press .
5. SUBSCRIPTION REMOVE appears, press and then press >until
the system you wish to remove appears
6. Press again to remove the system.
7. If the system removed was the one currently in use, you need to
LOGIN to another system (see page 11).
8. Press MENU to finish.
IP Office - 20DT Handset User's Guide Switching Between Systems - Page 11
40DHB0002UKCH Issue 3 (25/09/2002)

Page 12 - Using the Handset
Using the Handset
Switching On/Off
To switch the handset on press and hold down until INDeX appears. To
switch the handset off, press until you hear a tone and the display clears.
• Signal Symbol
Indicates a base station in range and that your 20DT handset is ready
for use. If the symbol flashes the base station is busy with its maximum
number of calls.
• Off-Hook Symbol
Shown when making calls and during conversations. Use key to
disconnect.
Answering Calls
To answer an incoming call: Press .
To cancel a message waiting lamp: Press ∗, 2 and twice.
Making Calls
1. Press and then dial the number required
(prefix external calls with 9). Or
2. Dial the number required and press .
Last Number Redial
1. To access the redial stack (up to 10 different numbers) press REDIAL.
2. Press > until the required number appears (from newest to oldest).
3. Press to call the desired number.
Locking the Keyboard
You can lock the handset keys. This stops calls being accidentally started.
Whilst locked the handset displays KEY LOCKED. You can still answer
calls by pressing the key.
1. To lock or unlock the keyboard, press MENU and then LOCK.
Recall
The Rkey produces a 'recall' signal and is used to Hold calls. When a call
is held, you will hear a dial tone. In addition, some PBX's may need this
'recall' signal to access specific functions.
Page 12 - Switching On/Off IP Office - 20DT Handset User's Guide
40DHB0002UKCH Issue 3 (25/09/2002)

IP Office Functions - Page 13
IP Office Functions
Introduction
When used on an IP Office system, the 20DT handset can access a range
of additional functions directly from the IP Office system.
• Access the IP Office Directories of extensions and speed dial numbers
by either Alpha or Name search, both of which are selected/configured
from the IP Office platform (see page 13).
• Voicemail messages prompts are displayed and you can access
messages via an intuitive menu structure.
• Display CLIP, Calling and Called party information, Alpha tags, etc.
Accessing the IP Office Directories
1. Press MENU.
2. MENU INDEX is displayed. Press and INTERNAL is displayed.
Press for your system extensions.
OR
Press >to select EXTERNAL for your system speed dials and then
press .
3. Enter 1st letter of Name is displayed. Press the key matching the first
letter of the Name you want. E.g. for SMITH press 7(PRQS) four times.
The display shows the first name in the alphabetic list of the S’s.
5. Use > to step through the Smiths. Press to call the displayed name.
Using the IP Office Voice Service
When Voice Message appears on your display, you access your
messages as follows:
1. Dial *17 and then .
OR
Press MENU and . Press >until VOICE MAIL appears, press and
then .
2. For a 20DT twinned with an extension:
If required, dial your password. You will access the Voicemail box of
your twinned extension number. Follow the audible prompts to either
listen to your messages, send a message or action your message(s).
For an individual 20DT:
If required, dial your password and follow the audible prompts to either
listen to your messages, send a message or action your message(s).
3. Press to finish.
For all other Voicemail service, refer to the IP Office Voicemail manual.
IP Office - 20DT Handset User's Guide Introduction - Page 13
40DHB0002UKCH Issue 3 (25/09/2002)

Page 14 - IP Office Functions
Customising Your Mailbox
It is essential that you set a passcode to keep your mailbox private. At
default, IP Office does not password protect your mailbox. If not already
done, request your system administrator to enable the password protection
facility. Regularly update your passcode to maximise security.
To change your mailbox passcode:
1. Press and dial the Voice Manager extension number *17.
2. When answered, dial *04.
3. Follow the voice prompts to change your password.
To change your mailbox greeting:
1. Press and dial the Voice Manager extension number *17.
2. When answered, dial 3.
3. Follow the voice prompts to add/change your greeting.
Page 14 - Customising Your Mailbox IP Office - 20DT Handset User's Guide
40DHB0002UKCH Issue 3 (25/09/2002)

IP Office Functions - Page 15
>
KEY
Accept:-
Select Next:-
(or go back)
>
>
>>> > > > > >>
Subcribe
Procedure
Battery Phone
Book Redial Login
Profile
Setup
Outdoor
Profile (2)
Ringer
Tone
Ringer
Vol.
Key
Click Vibrator B-
Answer StartVol. Out of
Range
Back Light
Tones 1-9 Vol. < > Vol. < > On/Off On/Off Vol. < > On/Off Light
On/Off
Battery
Capacity
Personal
Directory
Last No.
Redialled
Repeats cycle
Internal
Directory
External
Directory
Voice
(Message)
Repeats cycle
> > > > > >
Indoor
Profile (1)
MSF
Function
>
Not Used
on IP Office
>
Settings
(Language)
D
D
D
DD
D
MENU INDeX
Repeats cycle
IP Office - 20DT Handset User's Guide Customising Your Mailbox - Page 15
40DHB0002UKCH Issue 3 (25/09/2002)

Page 16 - Glossary of Terms
Glossary of Terms
CLIP
Calling Line ID Presentation:
Information about the caller sent with their call, i.e. their name and number.
DECT
Digital Enhanced Cordless Telecommunications:
A standard for the high density operation of cordless handsets in a small
area.
GAP
Generic Access Profile:
A series of standards to allow the inter-operation of DECT equipment from
different DECT suppliers.
PBX
Private Branch Exchange:
A private telephone system.
Page 16 - CLIP IP Office - 20DT Handset User's Guide
40DHB0002UKCH Issue 3 (25/09/2002)

Index - Page 17
IP Office - 20DT Handset User's Guide Index - Page 17
40DHB0002UKCH Issue 3 (25/09/2002)
Adding a system ............................................................ 10
Index
Alert number .................................................................. 14
Auto-Answer .................................................................... 7
Backlight .......................................................................... 5
B-Answer ......................................................................... 7
Battery ............................................................................. 3
Call volume ...................................................................... 6
Capacity ........................................................................... 3
Change ringer .................................................................. 7
Change start volume ........................................................ 6
Change system .............................................................. 11
Chargers .......................................................................... 3
Clicks ............................................................................... 9
Customise mailbox ......................................................... 14
Day alert number ........................................................... 14
Decrease volume ............................................................. 6
Delete subscription ........................................................ 11
Display charge ................................................................. 3
Force feed ........................................................................ 7
Greeting ......................................................................... 14
Handsfree ........................................................................ 6
Headsets .......................................................................... 6
Hearing aids ..................................................................... 4
Hot Desk ........................................................................ 11
Increase volume .............................................................. 6
INDeX directory ............................................................. 13
INDeX Phone system ..................................................... 13
Intrinsically safe ............................................................... 4
Jack socket ...................................................................... 6
KBD LOCKED ................................................................ 12
Key click ........................................................................... 9
Keyboard lock ................................................................ 12
Last number redial ......................................................... 12
Lock keyboard ............................................................... 12
Login ........................................................................ 10, 11
Mailbox .......................................................................... 13
Mailbox customise ......................................................... 14
Message light number .................................................... 14
Mic Off .............................................................................6
Multi-site Roaming ......................................................... 11
Mute ................................................................................. 6
Name mailbox ............................................................... 14
New subscription ........................................................... 10
No ringer .......................................................................... 7
Off ................................................................................. 12
Off-hook symbol ............................................................ 12
On ................................................................................. 12
Passcode
Mailbox .......................................................................14
Permanent greeting ....................................................... 14
Phonebook ...................................................................... 8
Quick Charge .................................................................. 3
Redial ............................................................................ 12
Remove subscription ..................................................... 11
Repertory Numbers ......................................................... 8
Ringer on/off .................................................................... 7
Ringer tone ...................................................................... 7
Safe usage ...................................................................... 4
Serial number ................................................................ 10
Set start volume .............................................................. 6
Setup mailbox ................................................................ 14
Signal symbol ................................................................ 12
Silence ............................................................................. 5
Single ring ....................................................................... 7
Speed dials ...................................................................... 8
Start volume .................................................................... 6
Storing speed dials .......................................................... 8
Subscribe ...................................................................... 10
Switch on/off .................................................................. 12
System number ............................................................. 10
Telephone book ............................................................... 8
Temporary greeting ....................................................... 14
Temporary ringer off ........................................................ 7
Tone ................................................................................ 7
Tones .............................................................................. 9
Unsubscribe .................................................................. 11
Vibrator ............................................................................ 9
Voice Manager
Mailbox customise ......................................................14
VoiceMail ....................................................................... 13
Volume display ................................................................ 6
Warnings ......................................................................... 4

Performance figures and data quoted in this document are typical, and
must be specifically confirmed in writing by Avaya before they become
applicable to any particular order or contract. The company reserves the
right to make alterations or amendments to the detailed specifications at
its discretion. The publication of information in this document does not
imply freedom from patent or other protective rights of Avaya, or others.
Intellectual property related to this product (including trademarks) and
registered to Lucent Technologies has been transferred or licensed to
Avaya.
This document contains propriety information of Avaya and is not to be
disclosed or used except in accordance with applicable agreements.
Any comments or suggestions regarding this document should be sent
to "[email protected]".
© Copyright 2001 Avaya ECS Ltd.
All rights reserved.
Avaya Global SME Solutions
Sterling Court
15 - 21 Mundells
Welwyn Garden City
Hertfordshire
AL7 1LZ
England
Tel: [phone]
Fax: [phone]
Email: [email protected]
Web: http://www.avaya.com
IP Office - 20DT Handset User's Guide
40DHB0002UKCH Issue 3 (25/09/2002)