Mitel 5604 User manual

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NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademarks
Mitel is registered trademark of Mitel Networks Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
IP-DECT System (Global)
Mitel 5604 Wireless Handset User Guide
February 2010
®,™ Trademark of Mitel Networks Corporation
© Copyright 2010, Mitel Networks Corporation
All rights reserved

Table of Contents
iii
About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Elements of Your Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Features and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Contacting Emergency Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Tips for your Comfort and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Frequency Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Exposure to Radio Frequency Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Chemical Resistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Icons and Text in the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Keys and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Off-hook Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
On-hook, and On/Off Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Navigation/Confirmation Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Sound off Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Mute and PTT Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Key Lock, and Upper/Lower Case Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Multifunction Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Volume Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Alphanumeric Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Switch the Handset On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Log a Shared Phone On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Turn the Audible Signal On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Lock/Unlock the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Lock/Unlock the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Pre-Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Dial Using a Pre-programmed Hot key, Soft key or Multifunction button . . . . . . . . . . . . . . .16
Dial a Number from the Call list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Dial the sender of a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Dial a Number from the Local Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Dial a Name from the Central Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

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Dial a Number from the Company Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
End a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Adjust the Volume during a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Open Contacts during the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Turn the Microphone on/off during a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Lock/Unlock the Keypad during a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Start a New Call during Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Answer Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Advanced Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
To access the Call Services menu: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Direct Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Group Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Loudspeaker Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Receive a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Incoming Message for 5604 Services License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Incoming Message for all 5604s except for 5604 Services License . . . . . . . . . . . . . . . . . . .27
Read a Stored Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Reply to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Delete Message(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Forward a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Call the Sender of the Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Call a Number Included in a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

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Save Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Write and Send a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Open a Sent Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Send to Another Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Receive a Message with Request for Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Accept/Reject the message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Message Queuing and Message Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Interactive Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Colored Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Mobile Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Send Mobile Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Send Mobile Data with a Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Receive a Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Check the Voice Mail inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
One Key Voice Mail Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Alarm Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Push-button Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Acoustic Location Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Test Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Alarm with Location Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Alarm with Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Automatic Call after Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Customizing the Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Short cuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
In Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Navigate the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Connections Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

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Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
In Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Calls Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Call Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Push to Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Short Cuts Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Define Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Define Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Define Navigation Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Define Multifunction or Alarm Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Services Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Add Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Edit Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Delete Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Write New Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Unsent Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Sent Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Profiles Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Contacts Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Call Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Add Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Edit Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Delete Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Central Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Sound and Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Phone Lock settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Time & Date Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Change Text size for Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Change the Menu Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Change Owner ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Advanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Admin Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Table of Contents
vii
Clear Lists in Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
System Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Software Upgrade and Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Operation Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Accessibility and Voice Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Maintenance of Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Battery Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Charge the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Charge Spare Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Replace the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Easy Replacement of Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Before Starting Easy Replacement Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Easy Replacement Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Attach the Hinge-type Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Attach the Swivel-type Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Attach Cover for No Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

5604 Wireless Handset User Guide
viii

5604 Wireless Handset User Guide
1
About Your Phone
This document describes features and settings available for the 5604 handset. The handset is
a feature-rich handset with color display, telephony, and messaging. It is designed to be used
in medium demanding environment such as hospital environment, but also office environment.
It is suitable for users dependent of being reachable and/or having a need for mobile voice and
messagingfeatures,whichmakes it idealfor applicationswherethe user needs eitherone way
messaging or to be able to interact with other users. The color display enhances and simplifies
the use of the handset.
The5604StandardDECTHandsetcanbeupgradedwiththeServices, Personal Alarm, and/or
DECT Location licences.
Figure 1: Description of the Handset 5604
Caution:The Handset/Headset must be fully charged before starting regular use.

5604 Wireless Handset User Guide
2
Elements of Your Handset
* System dependent feature
1 Top/Alarm button
This button can be used as a short cut to functions; long or double press modes. In the 5604
Personal Alarm license, the button is used as a push button alarm only.
2Earpiece speaker
3 Volume button (up)
To increase the speaker volume
4Volume button (down)
To decrease the speaker volume
5 Mute and PTT button
To turn on/off audible signals in idle mode, silencing the ring signal at incoming call, and to turn
on/off the microphone during a call.
6Soft keys
The 3 Soft keys can be pre-programmed or used with GUI
7 Off-hook key
To answer a call, to pre-dial a number, and as a short cut to the Call list.
8Five-way navigation key
Navigation key with Left, Right, Up, Down, and Confirmation (in the middle). It is also possible to
program these keys for short cuts, except the middle key.
9 Voice mail access*
A quick access to the handset’s Voice mail
10 Key lock and Upper/Lower case
Combined key lock and Upper/Lower Case
11 Microphone
12 Space
To add space between text
13 Sound off key
To turn on/off audible signals in idle mode, silencing the ring signal at incoming call, and to turn
on/off the microphone during a call.
14 Tactile indicators
There are two tactile indicators to indicate the centre of the key pad
15 On-hook and On/Off key
Combined button; to end a call, to return to standby mode, and to switch the handset on/off by
long press.
16 Color display
Thefull graphic typedisplayis 128pixelswide and 160pixelshigh. The displayhasmultiple colors
and backlighting.
17 Headset connector
The headset connector is for connecting a headset. The connector is protected against dust by
using the headset connector cover.
18 LED
Indicates incoming call, messaging, low battery, and charging.

5604 Wireless Handset User Guide
3
Features and Functions
IMPORTANT:The handset may retain small magnetic objects around the mouthcap or
earcap region.
Case
The plastic cover parts are made of durable PC/ABS material.
Antenna
The antenna is integrated inside the handset.
Loudspeaker
Thehandsethasaseparateloudspeakerfor the loudspeakingfunction. Itis placedonthe back
side of the handset.
Microphone
The microphone is placed on the front bottom side of the handset.
Clip
There are two different belt clip options to the handset; a hinge-type clip (standard), and a
swivel-type clip. See Attach the Hinge-type Clip on page 79, or Attach the Swivel-type Clip on
page 79. Use the clip to attach the handset to a pocket, belt, or similar. It is also possible to
use the handset without any clip on, see Attach Cover for No Clip on page 80.
Battery
The battery is a rechargeable Li-pol battery, placed under a battery cover. See Replace the
Battery on page 75.
The battery is fully charged within four hours. See Charge the Battery on page 75.
The battery can be charged separately with a special battery charger. See Charge Spare
Batteries on page 75.

5604 Wireless Handset User Guide
4
Chargers
Desktop Charger
Figure 2. Desktop chargers.
Thereare twodesktopchargers available,one basic that will only charge the handset,andone
with advanced functionality to download new software and to synchronize parameters. The
handset is fully operational while placed in the charger.
The charger is delivered with a plug-in power supply and is connected into an ordinary wall
socket. For more information, see 5603/5604 Programmer Installation and Operation Manual.
Caution:Only use the provided power supply, see 5603/5604 Programmer Installation
and Operation Manual.
Rack Charger
The Charging Rack is used for charging several handsets, to synchronize parameters, andfor
software download.
For more information, see the 5603/5604 Rack Charger Installation and Operation Manual.
Contacting Emergency Services
Thishandset, like anywirelessphone, communicates using radiosignals.As withany wireless
phone,youmaynotbeabletoestablishaconnectionunderallconditions,therefore,youshould
not rely solely on a wireless telephone for essential, emergency communication. The key lock
feature disables the handset keypad and prevents the accidental dialing of numbers that may
result in nuisance calls. It also prevents accidental calls to emergency services numbers like
911, 999, or 112.
To disable the key lock feature, press the key and then press Select.
Note: Only use the charger within the temperature range of +5° C – +40° C.
002
Advanced Basic

5604 Wireless Handset User Guide
5
Currently, mobile IP phones do not support Enhanced 911 (E911) operation. If emergency
services are required, it is necessary to keep the system administrator and location database
up-to-date.
Tips for your Comfort and Safety
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find
itmorecomfortabletouseaheadset.Seethesectiononheadsetusageelsewhereinthisguide
for more information.
Protect your hearing
Yourphonehas acontrol foradjustingthe volumeof the handsetreceiver or headset.Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a
moderate level.
Frequency Range
The handset is a radio transmitter and receiver. When it is on, it receives and sends out radio
frequency (RF) energy. The handset operates on different frequency ranges depending on
market and employs commonly used modulation techniques:
Exposure to Radio Frequency Signals
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This device complies with FCC SAR limit of 1.6 W/kg. The maximum SAR value
measured when used at the ear, and when worn on the body using belt clip:
This device must not be co-located or operating in conjunction with any other antenna or
transmitter.
EU 1880-1900 MHz
USA 1920-1930 MHz
LA 1910-1930 MHz
BR 1910-1920 MHz
-- 1900-1920 MHz
SAR values
Head 0.072 W/Kg
Body worn 0.036 W/Kg

5604 Wireless Handset User Guide
6
Use of non-Ascom approved accessories may violate the FCC RF exposure guidelines and
should be avoided.
Environmental Requirements
DECT Handset
• Only use the handset in temperatures between 0o C to +40o C (32o F to 104oF).
• Avoid exposing the handset for direct sunlight or close to other heat sources.
• Do not expose the handset to open flame.
• Keep the handset away from excessive heat and moisture.
• Avoid sudden temperature changes to prevent condensation in the handset. It is recom-
mended to put the handset into an air tight plastic bag until the temperature is adjusted, for
example, when entering or leaving a cold/heated building on a warm/cold day.
• Protect your handset from aggressive liquids and vapors.
• If the handset has been exposed for water or condense, remove the battery immediately
and let it dry completely before re-inserting the battery.
• Keep the handset away from strong electromagnetic fields.
• Do not place a cold handset in a charger.
Chemical Resistance
The alpha and numeric characters printed on the exterior of the handset have been tested and
found resistant to chipping, fading or wearing off when the handset is treated with common
cleaners and disinfectants or perspiration. The following chemicals have shown no harmful
effect:
• 3% Hydrochloric Acid
• M-alcohol (70% Methylated Ethanol)
• 60% Chlorhexidin 0.5mg/ml
Acetone can be damaging to the plastic casing of the handset and should not be used.

5604 Wireless Handset User Guide
7
Icons and Text in the Display
All functions and settings available to the user are shown as icons and text in the display. The
icons and text in the display indicate functions and settings to which you have access. The
displaynormallydisplaysdateand time, theOwner IDandhandsetnumber. The OwnerIDcan
manually be set by the user.
Figure 3: Example of a display configuration in standby mode.
Thetoprow(Statusbar)isusedforiconswhichgivetheuserinformationabout signal strength,
missed call, new message, phone lock, key lock, sound off, time and battery status. This row
is always visible in all screens.
The next row (Header bar) displays the current date, headset connection, and system
connection.
The next rows (Active area) are used for information such as the name of the system to which
the handset is connected to. A user identityprovided from the system and/or an Owner ID can
also be displayed if configured in the Settings menu. This is also the area for dialog window
text. For example "missed calls" or to confirm an action.
Thebottomrow(Softkeybar)isusedforSoftkeyswhichcanbeusedasshortcutsforfunctions
in the handset. See Soft Keys on page 10.
The (Scroll bar) is placed to the right of the "Active area". It becomes visible when a menu
screen has more than six menus, or if the complete text in a message cannot be displayed on
the screen simultaneously.
Icons
“Signal strength” icon is visible in the upper left corner. The staples shown in display
depends on the signal strength.
“Full battery” icon is displayed in upper right corner.
"Low battery warning” icon is shown when the battery has 10% or less remaining capacity
left.
"Empty battery warning" icon is flashing when the battery has 5% or less remaning of its
capacity left.
004
Menu
11:00
05/12/2007
709040
System A
Status bar
Header bar
Active area
Soft key bar
Scroll bar

5604 Wireless Handset User Guide
8
“Sound off” icon is displayed when the Sound off key or Mute button is pressed.
"Microphone off" icon indicates a silenced microphone. It is displayed after a long press on
the Sound off key, Mute button during a call.
During a PTT call, the microphone is silenced when the PTT button is released.
“Loudspeaking” icon is displayed in the soft key bar during a call. Pressing this icon will turn
on the loudspeaker.
“Loudspeaking off” icon is displayed after the soft key for Loudspeaking icon has been
pressed. Pressing this icon will turn off the loudspeaker.
“New message” icon or “Interactive message” icon indicates that a new text message (or
messages) has arrived. The icon remains in the status bar until all new messages in the
inbox are read.
"Request for answer" icon in front of a message indicates that this message must be
acknowledge or rejected.
“Voice mail message” icon is displayed in the status bar when there are voice mails. The
icon remains until voice mail has been listened to.
Voice mail message” icon is displayed in the message inbox when there are voice mails.
The icon remains until voice mail has been listened to.
“Read message” icon or “Read Interactive message” icon in front of a message shows that
this message once has been read.
"Sent message" icon
"New coloured message" icon indicates that a new coloured text message(s) has arrived.
The messages can be labeled with different colours.
"Read coloured message" icon indicates that a coloured text message(s) has been read.
The messages can be labeled with different colours.
"High prio" icon included with New message icon indicates high priority of a message.
"Alarm prio" icon included with New message icon indicates alarm priority of a message.
“Key lock” icon indicates a locked keypad.
"Locked entry" icon indicates that the contact can not be edited or deleted by the user.
"Phone lock" icon indicates a locked handset.
“Headset” icon indicates that a corded headset is connected to the handset.

5604 Wireless Handset User Guide
9
* System dependent.
“Outgoing call” icon is added to all outgoing calls in the call list.
“Incoming call” icon is added to all answered calls in the call list.
"Push to talk" icon is added to all incomming, outgoing, missed and answered PTT calls in
the call list/missed calls.
Note: The icon is added when a PTT invitation is managed as a call (that is PTT Voice
Style) only.
“Missed call” icon is added to all missed calls in the call list.
“Missed call” icon indicates missed calls in the status bar.
"PDM/WSM communication" icon is visible when handset is
communicating with PDM/WSM via advanced charger.
"Profile active" icon
"Personal Alarm" icon indicates that the handset is a 5604 Personal Alarm license.
Menu icons
The ”Contacts” menu contains all names/numbers in the local phonebook. In addition, a
company phonebook* with up to 1000 entries can be downloaded to the handset via the
PDM. It is also possible to access a central phonebook* from the "Contact" menu.
The "Services" menu contains menu short cuts used to customize an own menu.
The “Messaging” menu contains all message handling such as reading and writing
messages.
The “Calls” menu contains call lists, call time, and call services*. Call services is configured
in the PDM.
The “Connections” menu contains headset selection, System selection, and In charger
selection.
The “Settings” menu contains personal handset settings such as changing the ringer
volume, selecting language, etc.
The”Short cuts" menu contains short cuts for the Soft keys, Hot keys, Navigation keys, and
the Multifunction button.
The “Profiles” menu contains possibility to add four different profiles. By default there is no
profile.

5604 Wireless Handset User Guide
10
Keys and Buttons
Off-hook Key
On-hook, and On/Off Key
Navigation/Confirmation Key
Sound off Key
Mute and PTT Button
Key Lock, and Upper/Lower Case Key
Soft Keys
Figure 4: Soft Keys.
The three Soft keys are located just beneath the display and the functions of each Soft key is
indicated by text in the display just above the keys.
This key is used for connecting calls. One short press in standby mode opens the
call list.
This key is used for disconnecting calls and returning to main screen.
A long press in standby mode will switch the handset on/off.
Use this key to step in the menu and when working in text mode.
, , , and are used for stepping left/right and up/down in the menu. The
navigation key can be programmed, the is by default a short cut to the Inbox,
and is a short cut to Call contact. During a call it is possible to
increase/decrease the volume by pressing and .
A long press on the key in idle mode, changes between ring signal on/off, At
incoming call, a long press on the key silencing the ring signal. During a call, a
long press on the key changes between microphone on/off.
Alongpresson theMutebuttoninidle mode,changesbetweenringsignal on/off,
Atincomingcall,a long press onthe button silencing thering signal. During acall,
a long press on the button changes between microphone on/off.
During a PTT call, the microphone is silenced when the PTT button is released.
This key is to lock the keypad in combination with the soft key "Lock". It is also
for switching between upper/lower case and digits.
Call List
Soft keys
003

5604 Wireless Handset User Guide
11
In standby mode, the Soft keys can be used for specific functions defined by the user of the
handset.
Hot Keys
Any key "0", "2" - "9" can be set to a Hot Key. A long press on any of these numbers in stand
by mode are by default a short cut to the Call contact list. The list is in alphabetic order, and
depending on which key that is pressed is dependent on where in the list the contact appears.
A Hot Key can be programmed to give access to frequently used functions such as dialling a
specific handset number, a short cut on the menu, or sending an SMS.
Multifunction Button
This button can be used as a short cut to functions; long or double press modes. It is by default
not used, but can be defined by the user of the handset. If the button is defined, it can be used
in standby mode only.
Volume Button
Thetwobuttonsplacedontheupperleftsideofthehandsetareusedforincreasing/decreasing
the earpiece, headset, and the loudspeaker volume.
Note: This feature is not applicable for 5604 Personal Alarm license.

5604 Wireless Handset User Guide
12
Alphanumeric Keys
Figure 5: Available characters
In standby mode, and number input mode
• A short press on a key enter the digits “0” - “9” and the characters * and #.
• Enter a pause in number input mode by a long press on the # key. A pause is indicated by
a "P" in the display.
• A long press on the * key changes the tone sender on.
Tone sender on is indicated by a "T" in the display.
In text input mode
• A short press on a key 0-9, displays the first available character on that specific key. The
marked character is selected after a timeout, or when another key is pressed.
• To change to upper/lower case, press the * key before entering the character.
The * key can also be used to display only the digits.
• To add space in the text, make a short press on key 0.
• The first character entered in a message, or when adding/editing a name in the Contacts
menu, will be an upper level character followed by lower level characters, unless the * key
is pressed before entering the character. To switch between Abc, ABC, abc, and 123 the
* key is pressed.
• A long press on the #-key displays special characters.
Note: Depending on the selected menu language, other characters can be available.
This means that the character order can differ from the table above.
006
. , ? ! - ‘ ” 1 a b c à â ä æ ç 2
d e f é è 3
j k l 5
m n o ñ ò ö ø 6
t u v ù ü 8
#
g h i î 4
b
p q r s β 7 w x y z 9
Space + * 0