Nortel 6120 User manual

Nortel Communication Server 1000
Nortel WLAN Handset 6120 and
WLAN Handset 6140
User Guide
Title page

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Contents
Contents
Contents 3
Regulatory and safety information 11
European Union Directives Conformance Statement 11
FCC Rules – Part 15 11
Industry Canada (IC) Notice 11
Charger information 12
Operational warnings 13
Electromagnetic interference and compatibility 14
International certifications 16
Specific Absorption Rate (SAR) information 17
Your WLAN Handset 6120 and 6140 21
Handset controls and descriptions 22
Status indicators 24
Modes of operation 25
Menu navigation 26
Shortcut Keys 26
Handset Displays 26
Feature Activation displays 27
Soft key labels 28
Cleaning your handset 29
Care of your handset 30
Basic handset operation 31
Powering on and off the WLAN Handset 6120 and 6140 31
Locking the keypad 31
Unlocking the keypad 31
Making an internal call 31
Making an external call 31
Selecting a line 32
Entering a number 32

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Redialing a number 32
Answering a call 32
Answering a call on a second line 33
Muting the microphone 33
Placing a call on hold 33
Resuming a held call 33
Hanging up 34
Adjusting the speaker volume 34
Changing the ring volume 34
Silencing the ringing 34
Opening the speed-dial list 34
Activating the speakerphone 34
Answering using the headset 35
Adjusting the headset volume 35
Changing the user profile 35
Opening the Personal Directory 35
Displaying additional features 36
Turning on the backlight 36
Advanced features 37
Facility-specific features 37
Speakerphone 37
Redial 37
Personal Directory 37
Real-Time Location System 37
Speed-dial call 38
The Config Menu 39
User-profiles 41
Default profile settings 42
Data entry and editing 42
Alphanumeric Entries 43
Push-to-talk 43
Security 46
The headset 47
Handset display 49
User Option menu 49

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Locking the Keypad 50
Selecting a Language 50
Selecting Ring Options 51
Selecting Phone Options 56
Viewing system information 61
Entering Extension number 62
Setting up Push-to-talk 63
Call features 67
Making calls 69
Use Autodial 69
Activate Ring Again 70
Redial last number called 70
Use Speed Call 71
Make a System Speed Call 72
Use Conference Hotline 73
While on an active call 75
Place a call on hold 75
Transfer a call 75
Use Attendant Recall 76
Use Call Park 77
Record a Calling Party Number 77
Display incoming calls 78
Trace a malicious call 78
Incoming calls 79
Activate Call Pickup 79
Use Call Waiting 80
While away from your desk 83
Use Call Forward 83
Use Internal Call Forward 84
Talk with more than one person 85

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Use Call Join 85
Set up a conference call 85
Use Conferee Selectable Display 86
Use Group Call 87
Work without interruption 91
Activate Make Set Busy 91
Other call features 93
Use Call Page Connect to make an announcement 93
Use Centrex/Exchange Switchhook Flash 93
Charge a call or charge a forced call 94
Use Enhanced Override 95
Use Forced Camp-on 96
Use Privacy Release 97
Branch Office 99
Normal Mode 99
Local Mode 99
Troubleshoot Branch Office 99
Hospitality features 101
Activate Message Registration 101
Use Maid Identification 102
Display Room Status 103
Battery packs 105
Low battery indicators 105
Removing and inserting the battery pack 106
Charging your handset 106
Desktop Chargers 108
Single Charger 108
Using the Single desktop charger 109
Cleaning the Desktop Charger 109

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Contents
Dual Charger 111
Using the Dual Charger 112
Cleaning the Dual Charger 112
Quad Charger 114
Using the Quad Charger 114
Cleaning the Quad Charger 115
Terms you should know 117

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Contents

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Revision history
Revision history
December 2007
Standard 02.01. This document is up-issued to support
Communication Server 1000 Release 5.5.
November 2007
Standard 01.05. This document is up-issued to include new
information about the Real-Time Location System (RTLS).
July 2007
Standard 01.04. This document is up-issued to include new
information added to the Handset Display Section, Selecting
Phone Options.
July 2007
Standard 01.03. This document is up-issued to include document
feedback.
June 2007
Standard 01.02. This document is up-issued to include new
regulatory information.
May 2007
Standard 01.01. This document is issued to support
Communication Server 1000 Release 5.0.

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Revision history

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Regulatory and safety information
Regulatory and safety information
European Union Directives Conformance Statement
This device complies with the essential requirements and other relevant provisions of
directive 1999/5/EC. A copy of the Declaration may be obtained from
<http://www.nortel.com/corporate/community/environment/life_cycle/declarati
ons.html> or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807
Munich Germany.
FCC Rules – Part 15
FCC registration number: IYG702X, IYG703X
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
FCC Radiation Exposure Statement: This portable device with its antenna complies
with FCC’s RF radiation exposure limits set forth for an uncontrolled environment.
To maintain compliance this transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.
Industry Canada (IC) Notice
This device complies with RSS-210 of Industry Canada. Operation is subject to the
following two conditions: 1) This device may not cause interference, and 2) this
device must accept any interference, including interference that may cause undesired
operation of the device.
Privacy of communications may not be ensured when using this telephone.
Certification Number IC: 2128B-702X, 2128B-703X
WARNING
Changes or modifications to this equipment not approved
by Nortel can cause this equipment to not comply with
Part 15 of the FCC rules and void the user's authority to
operate this equipment.

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Regulatory and safety information
Charger information
Charger models Nortel WLAN Handset 6100 Series Chargers (Single, Dual-slot and
Quad-slot Charger models).
This equipment has been tested and complies with the limits for a Class A digital
device, pursuant to Part 15 of FCC rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
CAUTION
This equipment contains no user-serviceable parts inside.
Refer servicing to qualified service personnel.
WARNING
• Follow standard acceptance procedures before
operating the WLAN Handset 6120 and 6140 near
life-support systems.
• To minimize risk of interference, pacemaker users
should not carry the WLAN Handset 6120 and 6140
next to the pacemaker.
• Avoid placing the handset near small metallic objects.
The handset earpiece attracts magnetic objects.
• The WLAN Handset 6120 and 6140 produce noise
noticeable to hearing aid users. Use a headset
compatible with hearing aids.
• The WLAN Handset 6120 and 6140 complies with Part
15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not
cause harmful interference, and (2) this device must
accept any interference received, including
interference that may cause undesired operation.
• Privacy of communications cannot be ensured when
using the WLAN Handset 6120 and 6140.
• To prevent radio interference to the licensed service,
the WLAN Handset 6120 and 6140 must be operated
only indoors and kept away from windows to provide
maximum shielding.

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Regulatory and safety information
manual, can cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
This Class A digital apparatus complies with Canadian ICES-003.
Operational warnings
The areas with potentially explosive atmospheres referred to above include fueling
areas such as below decks on boats, fuel or chemical transfer or storage facilities,
areas where the air contains chemicals or particles such as grain, dust, or metal
powders, and any other area where you are normally advised to turn off your vehicle
WARNING
For vehicles equipped with an air bag: Do not place a
portable radio product in the area over the air bag or in
the air bag deployment area. An air bag inflates with great
force. If a portable radio is placed in the air bag
deployment area and the air bag inflates, the radio
product can be propelled with great force and cause
serious injury to occupants of the vehicle.
WARNING
Potentially explosive atmospheres: Turn off your radio
product prior to entering any area with a potentially
explosive atmosphere, unless it is a radio product type
especially qualified for use in such areas (for example,
Factory Mutual Approved). Do not remove, install, or
charge batteries in such areas. Sparks in a potentially
explosive atmosphere can cause an explosion or fire
resulting in bodily injury or even death.
CAUTION
Loud noise environment: The WLAN Handset 6120
and 6140 are designed to produce optimal voice quality.
However, when used in extremely loud noise
environments (for example, close to working heavy
machinery), users may experience degradation in call
quality performance due to echo. Avoid using the handset
when traversing these types of environments.

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Regulatory and safety information
engine. Areas with potentially explosive atmospheres are often but not always posted.
Batteries: All batteries can cause property damage and/or bodily injury, such as
burns, if a conductive material such as jewelry, keys, or beaded chains touch exposed
terminals. The conductive material can complete an electrical circuit (short circuit)
and become quite hot. Exercise care in handling any charged battery, particularly
when placing it inside a pocket, purse, or other container with metal objects.
Cleaning and drying considerations: Aleather carrying case can help to protect the
surfaces of the radio product and help prevent liquids (for example, rain) from
entering into its interior. This product is not waterproof and exposing it to liquids can
result in permanent damage.
Electromagnetic interference and compatibility
Attention: Nearly every electronic device is susceptible to electromagnetic
interference (EMI) if inadequately shielded, designed, or otherwise configured for
electromagnetic compatibility.
Facilities
To avoid electromagnetic interference and/or compatibility conflicts, turn off your
radio product in any facility where posted notices instruct you to do so. Hospitals or
health care facilities can be using equipment that is sensitive to external RF energy.
Medical devices
Pacemakers: The Health Industry Manufacturers Association recommends that a
minimum separation of 6 inches (15 cm) is maintained between a handheld wireless
radio product and a pacemaker. These recommendations are consistent with the
independent research by, and recommendations of Wireless Technology Research.
Hearing aids: Some digital wireless radio products may interfere with some hearing
WARNING
Persons with pacemakers should:
• always keep the radio product more than 6 inches
(15 cm) from their pacemaker when the radio
product is turned on
• not carry the radio product in a breast pocket
• use the ear opposite the pacemaker to minimize
the potential for interference
• turn the radio product off immediately if they
suspect the occurrence of interference.

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Regulatory and safety information
aids. In the event of such interference, consult your hearing aid manufacturer to
discuss alternatives.
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
Other medical devices: If you use any other personal medical device, consult the
manufacturer of your device to determine if it is adequately shielded from external RF
energy. Your physician may be able to assist you in obtaining this information.
Use while driving:
Check the laws and regulations on the use of radio products in the area where you
drive. Always obey them. When using the radio product while driving:
• Give full attention to driving and to the road.
• Use handsfree operation, if available.
• Pull off the road and park before making or answering a call, if driving
conditions so require.
Handset operation normal position: Hold the handset as you would any other tele-
phone, with the earpiece to your ear and speak into the microphone. The internal
antenna is then positioned properly.
Handset operation body-worn position: To maintain compliance with RF energy
exposure guidelines, if you wear a handset on your body when transmitting, always
use the handset with a Nortel-supplied accessory as described in the user guide for
this handset. Nortel supplies belt clips, holsters, and lanyards for body-worn opera-
tion. Use of accessories not supplied by Nortel may cause the handset emissions to
exceed RF energy exposure guidelines.

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Regulatory and safety information
International certifications
The table below shows the international certifications applicable to the WLAN
Handset 6120 and 6140.

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Regulatory and safety information
Specific Absorption Rate (SAR) information
Your WLAN Handsets 6120 and 6140 is a low-power radio transmitter and receiver.
When it is on, it receives and also sends radio frequency (RF) signals. In August
1996, the Federal Communications Commissions (FCC) adopted RF exposure
guidelines with safety levels for hand-held wireless telephones. Those guidelines are
consistent with the safety standards previously set by both U.S. and international
standards bodies:
• ANSI C95.1 (1992) American National Standards Institute
• NCRP—Report 86 (1986) National Council on Radiation Protection and
Measurements
• ICNIRP (1996) International Commission on Non-Ionizing Radiation
Protection;
• DHWC—Safety Code 6 Department of Health and Welfare Canada
These standards are developed by independent scientific organizations through
periodic and thorough evaluation of scientific studies. The standards include a
substantial safety margin designed to assure the safety of all persons, regardless of
age and health. The exposure standard for wireless mobile phones employs a unit of

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Regulatory and safety information
measurement known as the Specific Absorption Rate (SAR). The SAR limit set by
the FCC is 1.6W/kg. Tests for SAR are conducted by using standard operating
positions specified by the FCC with the telephone transmitting at its highest certified
power level in all tested frequency bands. Although the SAR is determined at the
highest certified power level, the actual SAR level of the telephone while operating
can be well below the maximum value. This is because the telephone is designed to
operate at multiple power levels so as to use only the power required to reach the
network. In general, the closer you are to a wireless Base Station antenna, the lower
the power output. Before a telephone model is available for sale to the public, it must
be tested and certified to the FCC that it does not exceed the limit established by the
government-adopted requirement for safe exposure. The tests are performed in
positions and locations (e.g., at the ear and worn on the body) as required by the FCC
for each model. While there may be differences between the SAR levels of various
telephones and at various positions, they all meet the government requirement for
safe exposure.
The FCC has granted an Equipment Authorization for this model phone with all
reported SAR levels evaluated as in compliance with the FCC RF emission
guidelines. SAR information on this model telephone is on file with the FCC and can
be found under the Display Grant section of http://www.fcc.gov/oet/fccid after
searching on FCC ID IYG702X or FCC ID IYG703X.
Additional information on Specific Absorption Rates (SAR) can be found on the
Cellular Telecommunications Industry Association (CTIA) website at
http://www.ctia.org/.
The only authorized headsets that may be utilized with the Nortel WLAN Handset
6120 or 6140 are those obtainable from Nortel Networks or its reseller partners.

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Regulatory and safety information

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Regulatory and safety information