Vermont Castings CISCO 8811 User manual

CISCO 8811 USER GUIDE
A GUIDE TO UNDERSTANDING AND USING THE
FEATURES OF YOUR NEW PHONE

TABLE OF CONTENTS:
Phone Buttons Page 3
Call Handling Pages 4-5
Conference Calls Page 6
Phone Features Pages 7-8
Voicemail Pages 9-10

1. Message (solid) and Incoming Call (flashing) Light
2. Display Screen call information and feature status
3. Programmable Feature Buttons (left side) and Session
Buttons (right side)
Active call: STEADY GREEN Held call: FLASHING GREEN
Incoming call: FLASHING AMBER Shared Line in use: STEADY RED
4. Handset
5. Back Button brings you to the previous screen
6. Voicemail
7. Tools change settings for phone and features
8. Volume (on hook) adjusts ringer (off hook) adjusts listening
9. Directory access personal and company lists
10.Key Pad alpha numeric dialing and menu choices
11.Headset turns on/off headset if installed
12.Mute turn on/off microphone (STEADY RED when off)
13.Speakerphone push to activate (STEADY GREEN)/deactivate
14.Soft-keys engages features as listed above each button
15.Navigation Pad & Select Button scroll, select menu options
16.Release Button disconnects from an active call
17.Hold Button places an active call on hold
18.Conference initiate and add participants to a conference call
19.Transfer Button send a live call to another line
CISCO 8811
PHONE BUTTONS

CALL HANDLING
Placing a call: There are several ways to place a call. Lift the handset, press the
headset button, speaker button or NEW CALL soft-key.
To place another call (while the first is still active): Press the next available session
button and dial the number. This will place the first call on hold automatically.
To call Emergency Services: Dial 911 or 8-911
To call any state office (local or long distance): Dial the 7-digit phone number
To place a non-SOV local call: Dial 8 +7-digit phone number
To place a non-SOV long distance call: Dial 8 +1 +Area Code +7-digit phone
number
To redial the last number called: Press the REDIAL soft-key
To place a speed dial call: While on-hook, enter the speed dial code, press SOFT KEY
4(to go to the next page of options), press the SPEED DIAL softkey
Ending A Call: Replace the handset, press the headset button, speaker button,
release button, or END CALL soft-key.

CALL HANDLING, CONT.
Answering a call: There are several ways to place a call. Lift the handset, press the headset button,
speaker button, ANSWER soft-key,or flashing session button.
Toanswer another incoming call: Press the flashing session button or the answer soft-key. This will
place the first call on hold automatically.
Toanswer a call for a shared line: Press the ringing line button or flashing session button.
Toplace a call on hold: Press the HOLD button
Totransfer a call: Press the transfer button or TRANSFER soft-key,dial the number, as you would call
it or press an active session button (if connecting two active calls to each other). Remain on the line to
be sure the call connects (this will also provide an opportunity to announce the call to the recipient, if
desired), when ready to send the call press the transfer button or TRANSFER soft-key again.
•If no answer,busy line or wrong number dialed press the CANCEL soft-key,RESUME soft-key,
RESUME soft-key, or the flashing session button to cancel the transfer and resume the call.
•to cancel a transfer after voicemail picks up press the RED HANDSET button (not a soft key)
then return to the original caller by pressing the RESUME soft key. You would then be able to
begin the transfer again.
To switch back and forth between active calls: Press the SWAP soft-key
To transfer a call to directly to a VoIP voicemail box: Press * + 7-digit mailbox number and
press the transfer button or TRANSFER soft-key again. This will not ring the phone, only transfer
from one voicemail box to another and provide a notification to the recipient.

CONFERENCE CALLS
To place up to 6-way conference call:
•Place or answer the first call
•Press conference button or CONFERENCE soft-key
•Call the next participant (announce the conference, if desired)
•Press conference button or CONFERENCE soft-key
•To add other participants repeat the steps above
Please note; these conference calls are ad-hoc and up to 6 users is NOT guaranteed
depending on available system resources. If many ad-hoc conferences are underway at the
same time, the originator may not get 6 users in the conference. If this happens, using an
external conference service is recommended.
To add an incoming call to an existing conference call:
•Answer the call
•Press conference button or CONFERENCE soft-key
•Press the ACTIVE CALLS soft-key
•Navigate to the held session button (conference group)
•Press conference button or CONFERENCE soft-key
To view the list of participants: Press the SHOW DETAIL soft-key.
To remove a participant: Navigate to the participant you want to remove and press the
REMOVE soft-key.

PHONE FEATURES
Call forward all calls:
•Press FORWARD ALL soft-key
•Dial the number where you want all of your calls go, as you
would call it or press the MESSAGES button if you want all calls
to go straight to voicemail without ringing at the phone first.
•To turn off call forwarding all calls press the FORWARD OFF
soft-key
Call divert (send an incoming call to voicemail):
•Press the DECLINE soft-key
Do not disturb (disable/enable ringer):
•Press the DO NOT DISTURB soft-key to turn it on or off

PHONE FEATURES, CONT.
Self Care Portal:
To customize your phone with speed dials and other options:
•Go to: https://svt01cmp001.hcs.vermont.gov/ucmuser
•Logon instructions are available at:
http://dii.vermont.gov/support/telecommunications/voip
Single Number Reach (SNR):
Activating, deactivating and scheduling SNR is performed from the Self-Care Portal.
•To move an active call from your desk phone to your cell phone press the MOBILITY
soft-key then press 1 to send the call to your cell phone.
•To move an active call (that originated as an incoming call to your desk phone)
from your cell phone back to your desk phone pick up the handset and press
the PICKUP soft-key.
Please note; SNR only works for lines it has been configured for. If this service is
needed, a request will need to be submitted. (See your technical support staff in your
office or visit LANDesk.)

UNITY CONNECTION VOICEMAIL
MAILBOX ID: 7-Digit Extension
STARTER PIN: Please Call 828-6620 opt. 1
Tocall Voicemail from your desk:
Press the Messages Button
Enter your PIN followed by #
Tocall Voicemail from an outside line:
Dial 888-445-2144
Press *
Enter your Mailbox ID Number followed by # Enter
your PIN followed by #

Repeat
1Save 2Delete 3
Reply
4Forward
5New
6
Back
78
Envelope
9
Cancel
*Help 0End #
Main Menu
Press 1 to play new messages
Press 3 to review saved messages
During Message Playback: After Message Playback:
Repeat
1Save 2Delete 3
Slow
4Volume 5Fast 6
Back
7Pause 8Forward 9
Cancel
*Help 0End #
UNITY CONNECTION VOICEMAIL , CONT.
MAILBOX ID: 7-Digit Extension
STARTER PIN: Please Call 828-6620 opt. 1

Message Options:
Press 2To send a message
Record your message
Enter the extension or spell
the name of the person or
distribution list followed by #
Press #to confirm
Press 9 1 to add a name
Press #to send or choose
from the following:
Mark
Urgent
1
Request
Receipt
2
Mark Private
3
Set Future
Delivery
4
Review
Message
Recording
5
Re-record
Message
6
Add to
Message
78 9
*0
Send
Message
#
UNITY CONNECTION VOICEMAIL, CONT.
MAILBOX ID: 7-Digit Extension
STARTER PIN: Please Call 828-6620 opt. 1

PERSONAL NOTES: