Veterinary Ventures Drinkwell 360 User manual

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IMPORTANT SAFETY
INSTRUCTIONS
WARNING: When using electric appliances, basic
precautions should always be followed, including the following:
1) Read all the instructions before using appliance.
2) To reduce the risk of injury, close supervision is necessary when
an appliance is used near children.
3) Only use attachments recommended or sold by the
manufacturer.
4) Do not use outdoors. FOR INDOOR USE ONLY.
5) Do not unplug by pulling on the cord. To unplug, grasp the plug,
not the cord.
6) Do not operate any appliance with a damaged cord or plug, or
after the appliance malfunctions or is dropped or damaged in
any manner. Return appliance to the nearest authorized
service facility for examination, repair, or electrical or mechanical
adjustment.
7) For a portable appliance - To reduce the risk of electrical shock,
do not place or store appliance where it can fall or be pulled into
a tub or sink.
8) Always unplug any appliance when not in use, before putting on
or taking off parts, and before cleaning. Never yank a cord to
remove from the outlet.
SAVE THESE INSTRUCTIONS
INSTRUCTIONS PERTAINING TO;
RISK OF FIRE, ELECTRIC SHOCK OR
HARM TO PERSONS
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OPERATING INSTRUCTIONS
U.S. Patents No. 5,799,609 and 5,842,437
DO NOT RUN DRY - FOR INDOOR USE ONLY
Congratulations on your new Drinkwell®360TM Pet Fountain!
Your fountain will come partially assembled, however, it is a
good idea to make sure none of the fountain pieces have
come loose in shipping. Your new fountain is composed
of several plastic parts, a replaceable charcoal lter and
a low voltage submersible pump. (see Fig. 1)
Fig. 1
Bowl
Flow Control Cap
Cone
Pump &
Low Voltage
Adapter
Filter Housing
Filter
Filter Housing
Cap
Interchangeable Spout
Rings (5 versions)
Intake Tube Intake Tube Holder
1) As with any electrical device, check the
electrical cord for any tears, or damage
before use.
2) Make sure the inline plug is connected. (No
silver showing - See Fig. 2)
Fig. 2
Inline plug

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3) Remove Cone piece by twisting counter
clockwise to unlock the tabs from the bowl. Lift
up and set aside. (See Fig. 3)
4) Check to make sure the intake tube is properly
inserted (pushed all the way down) into the
pump. (See Fig. 4)
5) Replace Cone and twist clockwise to lock tabs
in place. (See Fig. 5)
UNLOCKED LOCKED
Fig. 3
Fig. 4
6) Take the partially assembled lter housing and
remove the Flow Control Cap by gently lifting
straight up - DO NOT TWIST TO REMOVE.
(See Fig. 6). Gently lift up on the Spout Ring to
access the Filter Housing Cap.
7) Unscrew Filter Housing Cap and insert the lter
into the Filter Housing with the pull-tab facing
up. (See Fig. 7) The lter will slide easily into
place. Next, screw on the Filter Housing Cap.
(See Fig. 8)
IMPORTANT NOTE: Rinse the lter thoroughly
under cool water before placing into the housing.
This will remove any loose charcoal dust, which is
harmless. A small amount of charcoal dust may shed
for the life of the lter. This is normal and not harmful to
your pet. The lter should be replaced every two weeks
for best performance. Filters may need to be changed
more frequently depending on the number of pets using
the fountain. If you notice a decrease in the ow of the
water that is not corrected by turning the ow control
cap toward max this may be an indication of a clogged
and dirty lter and/or the need to rinse and clean the lter housing. Consult
the Fountain Disassembly and Cleaning Section of this manual for details on
cleaning and maintaining your fountain.
Fig. 5
Fig. 7
Fig. 8
Fig. 6

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8) Align the side grooves of the Filter Housing
with the inner notches of the cone opening.
The Filter Housing should slide easily into
place. Turn housing a quarter turn to the right
(clockwise) until it locks in place. (Fig. 9)
9) Select one of the ve interchangeable spouts
based upon your personal preference or your
pet’s. Place the chosen spout on top of Filter
Housing Lid and gently press down evenly to
secure in place. (Fig. 10)
10) Align Flow Control Cap with the raised
notches (Fig. 11) on the Filter Housing Lid.
Press down gently and the cap will snap into
place. With the Flow Control Cap, you will be
able to easily adjust the ow intensity of the
water. Turn the cap to the right to increase the
ow and turn to the left to decrease.
11) Place fountain in desired location. To take
care of your oors, always use a protective
mat, such as a towel or place mat. This will
help protect your oor from any water that
may splash out from your pet’s use of the
fountain.
12) Fill the fountain bowl with water. Make sure
the water level is at least to the MIN. Fill
Line so the pump does not run dry. This
will prime the pump for use. Do not ll the
fountain past the MAX. Fill Line.
13) Before you plug in the fountain make sure
the cord and your hands are dry. Plug the
fountain in.
14) Add water as needed. Never let the water
level fall lower than the MIN. Fill Line (approx.
1” above the bottom of the bowl, Fig. 12)
or the pump may fail. To properly pick up
the fountain, use both hands and grip the
sidewalls of the fountain bowl and lift. Never
pick up a full fountain by the Cone piece.
Groove Notch
Fig. 9
Fig. 10
Fig. 11
Fig. 12
Raised Notches

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FOUNTAIN: CLEAN ONCE A WEEK
(for identication of parts in bold refer to parts diagram on page 1)
1) Unplug fountain from electrical source and disconnect the inline plug.
(see Fig. 1)
2) Remove the ow control cap and spout ring.
3) Remove the lter housing by twisting the lter housing to the counter
clockwise to the unlock position. Lift directly up and set aside.
4) Empty the water out of the fountain.
5) Once the fountain is empty, remove the cone piece by twisting to the
counter clockwise to unlock the tabs. Lift up and set aside. (refer to Fig.
2 and 4)
FOUNTAIN DISASSEMBLY & CLEANING
The Fountain Must Be Cleaned Regularly To Continue Working Normally!
FILTERS:
1) Filters should be changed approximately every two weeks. Replace lters
more frequently when using the fountain for multiple pets or pets that
produce a lot of saliva.
2) Filters are an added feature of the fountain. Their use is not required for
normal operation.
3) For replacement lters, visit a pet store near you or call 866-322-2530.
6) Next, ip the bowl upside down and unhook the electrical cord from the
two cord clips. (See Fig. 13a) This will allow you to pull the cord through
the Cord Pass-Through in the bowl.
Fig. 13a
Cord Pass-Through
Fig. 13b
Cord Clips

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8) Clean the fountain parts with warm water and soap. You can also put
the fountain in the top rack of the dishwasher. Remove the pump before
placing the fountain in the dishwasher. DO NOT PLACE PUMP IN
DISHWASHER! If possible, it is recommended that you turn down the
heat of the water inside the dishwasher.
9) If you have troubles reaching certain spots or getting hard-to-reach
corners, try using a cotton swab or purchase the Drinkwell®Cleaning Kit,
a 3-Brush kit. To purchase a Cleaning Kit, please call 866-322-2530 or
visit www.petfountain.com.
7) Remove the pump for cleaning. First remove the Intake Tube by lifting
up on the Intake Tube Holder to free the Intake Tube from the pump.
(See Fig. 14a & 14b) This will allow you to remove the pump. The
intake tube can then be pulled from the intake tube holder. (See “Pump
Maintenance” for detailed cleaning instructions for the motor/pump)
PUMP MAINTENANCE
Cleaning the pump is essential to the longevity of the fountain as well as
the cleanliness of the water. Clean the pump at least every two weeks.
IMPORTANT: Warranty may be voided if the pump is not cleaned regularly.
Pump
Impeller
Stator
Intake Plate
Fig. 14a Fig. 14b

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1) Remove pump from the fountain as explained in the “Fountain and
Disassembly and Cleaning” section. (specically steps 6 & 7)
2) Once the motor is out of the fountain, with your thumb and forenger,
gently squeeze on either side of the intake plate, and pull off. It may be
necessary to insert a ngernail into the seam of the intake plate to pry it
off.
3) Next you will want to remove the stator by placing your nger nail under
the small lip located on the narrow side of tear drop shaped stator and
pull out.
Stator
Pull-Tab
5) Once the stator is removed you can
also remove the impeller (3 white-
bladed propeller) which is held
in place magnetically. To remove
the impeller use a ngernail to get
under the plastic blade and lift out.
6) Once the motor is disassembled
you can clean the parts with warm
soapy water. Use a cotton swab (Q-Tip)
or the Drinkwell®Cleaning Kit
“Motor Brush” to get into the motor
cavity and remove any build-up. For added disinfecting and hard water
removal, clean the motor with a 10% white vinegar & 90% water solution.
Be sure to rinse thoroughly with fresh water.
7) Once the parts are clean you can reassemble the motor for use.
a) Replace the impeller
b) Replace the stator
c) Replace the intake plate.

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REASSEMBLY OF YOUR DRINKWELL 360
1) Replace the pump into its location between the 4 half-inch posts in the
center of the fountain. Be sure to position the hole on the top of the pump
next to the Cord Pass-Through in the Bowl. Gently push down to engage
the suction cups.
2) Replace the Intake Tube into the Intake Tube Holder, then place the
Intake Tube Holder back onto the Cord Pass-Through post aligning the
guideline on the post with the notch in the intake tube holder. Be careful
to align the intake tube so that it ts into the hole on the top of the pump.
3) Thread the plug through the opening next to the pump. On the bottom
side of the bowl, clip the cord into place using the “cord clips” (Fig. 13a).
Next, thread the cord directly out the fountain through the cord pass-
through (Fig. 13a & 13b). Use this pass-through to keep the cord from
showing.
4) Align the three notches around the Cone with the corresponding tabs in
the bowl. Next, turn the cone piece to the right (clockwise) to lock tabs
into place. (Fig. 3 & 5)
5) After cleaning your fountain it is a good idea to replace your lter.
6) Screw on Filter Housing Cap and slide the Filter Housing into place in the
hole at the top of the Cone. Turn Filter Housing a quarter turn to the right
(clockwise) to lock in place.
7) Choose your preferred Spout Ring (1 spout up to 5 spouts) and place
on top of the Filter Housing Cap, press it gently into place. Be sure it is
pushed down evenly all the way around.
8) Replace the Flow Control Cap by aligning the cap with the notches on
the Filter Housing Cap and gently pushing down.
9) Place fountain in desired location and ll with water to the MAX ll line.
10) With dry hands reconnect the inline plug and then plug fountain in. Adjust
the ow to your preference and let your pet enjoy the fresh free falling
water of the Drinkwell®360TM.

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THE FOUNTAIN AND YOUR ENVIRONMENT
If you live in a humid environment and have problems with mold or algae (the
parts may feel “slimy”) simply soak all of the parts in a diluted bleach solution for
about 10 minutes after regular cleaning. We recommend using one or two cups of
bleach in a sink full of water (Solution: 10% Bleach/90% Water). Pour some of the
bleach solution down into the motor cavity as well. This is also an excellent way to
disinfect the fountain. MAKE SURE TO THOROUGHLY RINSE ALL THE PARTS
WITH FRESH WATER TO REMOVE THE BLEACH SOLUTION. The best way to
rinse out the motor cavity is to hold it under a weak stream of water.
If you have “hard water” you may start to see white mineral deposits on or down
inside the pump. This may eventually prevent the impeller from turning properly.
To avoid having to replace the pump:
A. Clean the pump more frequently than you have in the past; or
B. Clean with regular white vinegar and let the vinegar soak for
several minutes down inside the cavity; or
C. Use bottled water.

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1) Bowl: The Drinkwell®Bowl is the foundation of the fountain. The
circular bowl piece can be carried by simply gripping the sidewalls
underneath the bowl. In addition, the bottom of the bowl features “cord
clips” to hide the cord from view.
2) Cone: Acts as the housing for the fountain components and protects
the pump from curious pets. The Cone acts to reduce the splash and
sound of the falling water. It also houses a majority of the water and
holds the lter housing and subsequent parts.
3) Filter Housing: The Filter Housing slides into the opening at the top
of the cone. It houses the lter and locks into the cone by twisting the
entire housing a quarter turn.
4) Filter: The cylindrical lter features a pull-tab at the top and should
be placed in the Filter Housing with the tab facing upwards for easy
placement and removal.
5) Filter Housing Lid: The Filter Housing Lid is a screw on lid that
attaches to the Filter Housing to keep the lter in place. It serves as the
base piece to attach the interchangeable spouts & Flow Control Cap.
6) Interchangeable Spout Rings: The Drinkwell 360 features ve
interchangeable spout rings that can be easily changed based upon
your pet’s preference and can provide up to 5 streams of water for
multiple pet households.
7) Flow Control Cap: The Flow Control Cap is attached to the top of the
fountain and adjusts the ow of water by simply turning the cap left or
right. Turn to the right to increase the ow of water. Turn to the left to
decrease.
8) Pump: A small Low Voltage submersible aquarium pump that can
be dismantled for cleaning. THE PUMP IS NOT DISHWASHER
SAFE! Remove pump from fountain prior to cleaning. (See “Pump
Maintenance”) The pump cord features a detachable inline plug for
easy removal.
There are several parts to the Drinkwell® 360 that will be described
here in detail.
UNDERSTANDING THE DRINKWELL PARTS