Videotron EMG2926-Q10A User manual

Quick Start Guide
www.zyxel.com
EMG2926-Q10A
Dual-Band Wireless AC/N Gigabit Ethernet Gateway
Version 1.00
Edition 2, 08/2015
Copyright © 2015 ZyXEL Communications Corporation
User’s Guide
Default Login Details
LAN IP Address http://192.168.0.1
(Router Mode)
User Name admin
Password (blank)

EMG2926-Q10A User’s Guide
2
IMPORTANT!
READ CAREFULLY BEFORE USE.
KEEP THIS GUIDE FOR FUTURE REFERENCE.
Screenshots and graphics in this book may differ slightly from your product due to differences in
your product firmware or your computer operating system. Every effort has been made to ensure
that the information in this manual is accurate.
Related Documentation
•QuickStartGuide
The Quick Start Guide shows how to connect the EMG2926-Q10A. It contains information on
setting up your network and configuring for Internet access.

Contents Overview
EMG2926-Q10A User’s Guide
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Contents Overview
User’s Guide .......................................................................................................................................10
Introduction ............................................................................................................................................. 11
Introducing the Web Configurator ...........................................................................................................18
Connection Wizard ..................................................................................................................................21
Easy Mode ..............................................................................................................................................31
Router Mode ...........................................................................................................................................42
Tutorials ..................................................................................................................................................50
Technical Reference ..........................................................................................................................62
Monitor ....................................................................................................................................................63
WAN ........................................................................................................................................................71
Wireless LAN ..........................................................................................................................................77
LAN .........................................................................................................................................................97
DHCP Server ........................................................................................................................................102
NAT .......................................................................................................................................................106
DDNS .................................................................................................................................................... 113
Static Route ........................................................................................................................................... 114
Firewall .................................................................................................................................................. 117
Content Filtering ....................................................................................................................................121
Parental Controls ..................................................................................................................................123
IPv6 Firewall ..........................................................................................................................................130
StreamBoost Management ...................................................................................................................133
Remote Management ............................................................................................................................139
Universal Plug-and-Play (UPnP) ...........................................................................................................145
USB Media Sharing ...............................................................................................................................147
Port Configuration .................................................................................................................................156
USB Print Server ...................................................................................................................................158
Mail ........................................................................................................................................................160
Maintenance ..........................................................................................................................................162
Troubleshooting ....................................................................................................................................172

Table of Contents
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Table of Contents
Contents Overview ..............................................................................................................................3
Table of Contents .................................................................................................................................4
Part I: User’s Guide ......................................................................................... 10
Chapter 1
Introduction......................................................................................................................................... 11
1.1 Overview ........................................................................................................................................... 11
1.1.1 Dual-Band ................................................................................................................................12
1.2 Applications .......................................................................................................................................12
1.3 Ways to Manage the EMG2926-Q10A ..............................................................................................12
1.4 Good Habits for Managing the EMG2926-Q10A ...............................................................................13
1.5 Resetting the EMG2926-Q10A .........................................................................................................13
1.5.1 How to Use the RESET Button ................................................................................................13
1.6 The WPS Button ...............................................................................................................................13
1.7 LEDs .................................................................................................................................................14
1.8 Wall Mounting ...................................................................................................................................16
Chapter 2
Introducing the Web Configurator ....................................................................................................18
2.1 Overview ...........................................................................................................................................18
2.2 Accessing the Web Configurator .......................................................................................................18
2.2.1 Login Screen ...........................................................................................................................18
2.2.2 Password Screen ....................................................................................................................19
Chapter 3
Connection Wizard .............................................................................................................................21
3.1 Overview ...........................................................................................................................................21
3.2 Accessing the Wizard ........................................................................................................................21
3.3 Connect to Internet ............................................................................................................................22
3.3.1 Connection Type: IPoE ............................................................................................................23
3.3.2 Connection Type: PPPoE ........................................................................................................25
3.4 Router Password ...............................................................................................................................26
3.5 Wireless Security ..............................................................................................................................27
3.5.1 Wireless Security: No Security ................................................................................................27
3.5.2 Wireless Security: WPA2-PSK .................................................................................................28

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Chapter 4
Easy Mode ...........................................................................................................................................31
4.1 Overview ...........................................................................................................................................31
4.2 Navigation Panel ...............................................................................................................................32
4.3 Network Map .....................................................................................................................................33
4.4 Control Panel ....................................................................................................................................33
4.4.1 Power Saving ..........................................................................................................................34
4.4.2 Parental Controls .....................................................................................................................35
4.4.3 Firewall ....................................................................................................................................36
4.4.4 Internet Settings ......................................................................................................................37
4.4.5 Wireless Security .....................................................................................................................39
4.4.6 WPS ........................................................................................................................................40
4.5 Status Screen in Easy Mode .............................................................................................................40
Chapter 5
Router Mode........................................................................................................................................42
5.1 Overview ...........................................................................................................................................42
5.2 Router Mode Status Screen ..............................................................................................................42
5.2.1 Navigation Panel .....................................................................................................................45
Chapter 6
Tutorials...............................................................................................................................................50
6.1 Overview ...........................................................................................................................................50
6.2 Set Up a Wireless Network with WPS ...............................................................................................50
6.2.1 Push Button Configuration (PBC) ............................................................................................50
6.2.2 PIN Configuration ....................................................................................................................51
6.3 Configure Wireless Security without WPS ........................................................................................52
6.3.1 Configure Your Notebook ........................................................................................................54
6.4 Using Multiple SSIDs on the EMG2926-Q10A ..................................................................................56
6.4.1 Configuring Security Settings for Multiple SSIDs ....................................................................57
Part II: Technical Reference............................................................................ 62
Chapter 7
Monitor.................................................................................................................................................63
7.1 Overview ...........................................................................................................................................63
7.2 The Log Screen .................................................................................................................................63
7.2.1 View Log ..................................................................................................................................63
7.2.2 Log Setting ..............................................................................................................................64
7.3 DHCP Table ...................................................................................................................................64
7.4 IPv6 Neighbor Table ..........................................................................................................................65

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7.5 Packet Statistics .............................................................................................................................66
7.6 WLAN Station Status .....................................................................................................................67
7.7 Internet Sessions ..............................................................................................................................68
7.8 DLNA Clients .....................................................................................................................................70
Chapter 8
WAN .....................................................................................................................................................71
8.1 Overview ...........................................................................................................................................71
8.2 Internet Connection ...........................................................................................................................72
8.3 Advanced WAN Screen ....................................................................................................................75
Chapter 9
Wireless LAN.......................................................................................................................................77
9.1 Overview ...........................................................................................................................................77
9.2 General Wireless LAN Screen .........................................................................................................78
9.3 Wireless Security ..............................................................................................................................80
9.3.1 No Security ..............................................................................................................................80
9.3.2 WEP Encryption ......................................................................................................................81
9.3.3 WPA-PSK/WPA2-PSK .............................................................................................................82
9.3.4 WPA/WPA2 ..............................................................................................................................83
9.4 More AP Screen ................................................................................................................................85
9.4.1 More AP Edit ...........................................................................................................................86
9.5 MAC Filter Screen ............................................................................................................................88
9.6 Wireless LAN Advanced Screen .......................................................................................................89
9.7 Quality of Service (QoS) Screen .......................................................................................................90
9.8 WPS Screen ......................................................................................................................................91
9.9 WPS Station Screen ..........................................................................................................................92
9.10 Scheduling Screen ..........................................................................................................................93
9.11 WDS Screen ....................................................................................................................................94
9.12 Channel Status Screen ...................................................................................................................95
Chapter 10
LAN ......................................................................................................................................................97
10.1 Overview .........................................................................................................................................97
10.2 LAN IP Screen ................................................................................................................................97
10.3 IP Alias Screen ................................................................................................................................98
10.4 IPv6 LAN Screen .............................................................................................................................99
10.5 LAN Advanced Screen ..................................................................................................................100
Chapter 11
DHCP Server .....................................................................................................................................102
11.1 Overview .......................................................................................................................................102
11.2 DHCP Server General Screen ......................................................................................................102

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11.3 DHCP Server Advanced Screen ................................................................................................103
11.4 DHCP Client List Screen ...............................................................................................................104
Chapter 12
NAT.....................................................................................................................................................106
12.1 Overview ....................................................................................................................................106
12.2 NAT General Screen .....................................................................................................................107
12.3 Port Forwarding Screen ...............................................................................................................107
12.3.1 Port Forwarding Edit Screen ..............................................................................................109
12.4 Port Trigger Screen ....................................................................................................................... 111
Chapter 13
DDNS.................................................................................................................................................. 113
13.1 Overview ...................................................................................................................................... 113
13.2 General ....................................................................................................................................... 113
Chapter 14
Static Route ....................................................................................................................................... 114
14.1 Overview .................................................................................................................................... 114
14.2 IP Static Route Screen ................................................................................................................. 114
14.2.1 Add/Edit Static Route .......................................................................................................... 115
Chapter 15
Firewall .............................................................................................................................................. 117
15.1 Overview ..................................................................................................................................... 117
15.2 General Screen ............................................................................................................................ 117
15.3 Services Screen ............................................................................................................................ 118
Chapter 16
Content Filtering ...............................................................................................................................121
16.1 Overview .......................................................................................................................................121
16.2 Content Filter Screen ....................................................................................................................121
Chapter 17
Parental Controls .............................................................................................................................. 123
17.1 Overview .......................................................................................................................................123
17.2 Parental Control Screen ................................................................................................................123
17.2.1 Add/Edit a Parental Control Rule .........................................................................................124
17.2.2 Add/Edit a Service ...............................................................................................................126
17.3 Parental Monitor Screen ...............................................................................................................127
17.3.1 Add/Edit a Parental Monitor Rule ........................................................................................128
Chapter 18
IPv6 Firewall ......................................................................................................................................130

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18.1 Overview .......................................................................................................................................130
18.2 IPv6 Firewall Screen ....................................................................................................................130
Chapter 19
StreamBoost Management...............................................................................................................133
19.1 Overview ......................................................................................................................................133
19.2 Network Screen ............................................................................................................................134
19.3 Up Time Screen ...........................................................................................................................134
19.4 Downloads Screen .......................................................................................................................135
19.5 PerDevice Screen .........................................................................................................................136
19.6 PerFlow Screen .............................................................................................................................138
Chapter 20
Remote Management........................................................................................................................139
20.1 Overview .......................................................................................................................................139
20.2 WWW Screen .............................................................................................................................139
20.3 SNMP ............................................................................................................................................140
20.4 Wake On LAN Screen ...................................................................................................................143
Chapter 21
Universal Plug-and-Play (UPnP)......................................................................................................145
21.1 Overview ......................................................................................................................................145
21.2 UPnP Screen ...............................................................................................................................145
Chapter 22
USB Media Sharing...........................................................................................................................147
22.1 Overview .......................................................................................................................................147
22.2 DLNA Screen ................................................................................................................................148
22.3 SAMBA Screen .............................................................................................................................149
22.4 FTP Screen ...................................................................................................................................151
22.5 How to Access Your Shared Files From a Computer ....................................................................152
22.5.1 Use Windows Explorer to Share Files .................................................................................152
22.5.2 Use FTP to Share Files .......................................................................................................154
Chapter 23
Port Configuration ............................................................................................................................156
23.1 Overview .......................................................................................................................................156
23.2 Port Configuration Screen .............................................................................................................156
Chapter 24
USB Print Server...............................................................................................................................158
24.1 Overview .......................................................................................................................................158
24.2 Print Server Screen .......................................................................................................................158

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Chapter 25
Mail.....................................................................................................................................................160
25.1 Overview .......................................................................................................................................160
25.2 My Mail Screen .............................................................................................................................160
Chapter 26
Maintenance ......................................................................................................................................162
26.1 Overview .......................................................................................................................................162
26.2 General Screen .............................................................................................................................162
26.3 Account Screen .............................................................................................................................162
26.3.1 Edit a User’s Account ..........................................................................................................163
26.4 Configuration Backup/Restore Screen ..........................................................................................164
26.5 Restart Screen ..............................................................................................................................165
26.6 System Operating Mode Overview ...............................................................................................166
26.7 Sys OP Mode Screen ....................................................................................................................167
26.8 Language Screen ..........................................................................................................................168
26.9 Diagnostic Screen .........................................................................................................................168
26.9.1 Ping Screen .........................................................................................................................168
26.9.2 TraceRoute Screen ..............................................................................................................169
26.9.3 Nslookup Screen .................................................................................................................170
26.9.4 SpeedTest Screen ...............................................................................................................170
Chapter 27
Troubleshooting................................................................................................................................172
27.1 Overview .......................................................................................................................................172
27.2 Power, Hardware Connections, and LEDs ....................................................................................172
27.3 EMG2926-Q10A Access and Login ..............................................................................................173
27.4 Internet Access .............................................................................................................................174
27.5 Resetting the EMG2926-Q10A to Its Factory Defaults .................................................................176
27.6 Wireless Connections ...................................................................................................................176
27.7 USB Device Problems ...................................................................................................................178

10
PART I
User’s Guide

EMG2926-Q10A User’s Guide
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CHAPTER 1
Introduction
1.1 Overview
This chapter introduces the main features and applications of the EMG2926-Q10A.
The EMG2926-Q10A extends the range of your existing wired network without additional wiring,
providing easy network access to mobile users. You can set up a wireless network with other IEEE
802.11a/ac/b/g/n compatible devices.
A range of services such as a firewall and content filtering are also available for secure Internet
computing. The EMG2926-Q10A also supports the new StreamBoost Smart Quality of Service (QoS)
technology, which redistributes traffic over the EMG2926-Q10A for the best possible performance in
a home network.
There are two USB 2.0 ports on the side panel of your EMG2926-Q10A. You can connect USB
memory sticks (version 2.0 or lower), USB hard drives, or USB devices for file sharing. The
EMG2926-Q10A automatically detects USB devices.
Two USB eject buttons are located above the USB ports. Hold down the eject button for the
corresponding USB port for 2 seconds. Make sure the USB LED is off before removing your USB
device. This will remove your USB device safely, preventing the loss of files or data being
transmitted through the USB device.
Figure 1 USB Ports and Eject Buttons
Note: For the USB function, it is strongly recommended to use version 2.0 or lower USB
storage devices (memory sticks, USB hard drives, etc.) and/or USB devices. Other
USB products are not guaranteed to function properly with the EMG2926-Q10A.
Eject buttons
USB ports
OR
Eject buttons
USB ports

Chapter 1 Introduction
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1.1.1 Dual-Band
The EMG2926-Q10A is a dual-band AP and is able to operate both 2.4G and 5G networks at the
same time. You could use the 2.4 GHz band for regular Internet surfing and downloading while
using the 5 GHz band for time-sensitive traffic like high-definition video, music, and gaming.
Figure 2 Dual-Band Application
1.2 Applications
You can have the following networks with the EMG2926-Q10A:
•Wired. You can connect network devices via the Ethernet ports of the EMG2926-Q10A so that
they can communicate with each other and access the Internet.
•Wireless. Wireless clients can connect to the EMG2926-Q10A to access network resources. You
can use WPS (Wi-Fi Protected Setup) to create an instant network connection with another WPS-
compatible device.
•WAN. Connect to a broadband modem/router for Internet access.
1.3 Ways to Manage the EMG2926-Q10A
Use any of the following methods to manage the EMG2926-Q10A.
• WPS (Wi-Fi Protected Setup). You can use the WPS button or the WPS section of the Web
Configurator to set up a wireless network with your EMG2926-Q10A.
• Web Configurator. This is recommended for everyday management of the EMG2926-Q10A using
a (supported) web browser.

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EMG2926-Q10A User’s Guide
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1.4 Good Habits for Managing the EMG2926-Q10A
Do the following things regularly to make the EMG2926-Q10A more secure and to manage the
EMG2926-Q10A more effectively.
• Change the password. Use a password that’s not easy to guess and that consists of different
types of characters, such as numbers and letters.
• Write down the password and put it in a safe place.
• Back up the configuration (and make sure you know how to restore it). Restoring an earlier
working configuration may be useful if the device becomes unstable or even crashes. If you
forget your password, you will have to reset the EMG2926-Q10A to its factory default settings. If
you backed up an earlier configuration file, you would not have to totally re-configure the
EMG2926-Q10A. You could simply restore your last configuration.
1.5 Resetting the EMG2926-Q10A
If you forget your password or IP address, or if you cannot access the Web Configurator, you will
need to use the RESET button at the back of the EMG2926-Q10A to reload the factory-default
configuration file. This means that you will lose all configurations that you had previously saved.
The user name will be reset to “admin” and the IP address will be reset to “192.168.0.1”. The
default password is an empty string.
1.5.1 How to Use the RESET Button
1Make sure the power LED is on.
2Press the RESET button for one to four seconds to restart/reboot the EMG2926-Q10A.
3Hold down the RESET button for longer than five seconds to reset the EMG2926-Q10A to its
factory-default configuration.
1.6 The WPS Button
Your EMG2926-Q10A supports Wi-Fi Protected Setup (WPS), which is an easy way to set up a
secure wireless network. WPS is an industry-standard specification, defined by the Wi-Fi Alliance.
WPS allows you to quickly set up a wireless network with strong security, without having to
configure security settings manually. Each WPS connection works between two devices. Both
devices must support WPS (check each device’s documentation to make sure).
Depending on the devices you have, you can either press a button (on the device itself, or in its
configuration utility) or enter a PIN (a unique Personal Identification Number that allows one device
to authenticate the other) on each of the two devices. When WPS is activated on a device, it has
two minutes to find another device that also has WPS activated. Then, the two devices connect and
set up a secure network by themselves.

Chapter 1 Introduction
EMG2926-Q10A User’s Guide
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You can use the WPS button ( or ) on the front panel of the EMG2926-Q10A to activate
WPS in order to quickly set up a wireless network with strong security.
1Make sure the power LED is on (not blinking).
2Press the WPS button for more than three seconds and release it. Press the WPS button on another
WPS-enabled device within range of the EMG2926-Q10A.
Note: You must activate WPS on the EMG2926-Q10A and on another wireless device
within two minutes of each other.
For more information on using WPS, see Section 6.2 on page 50.
1.7 LEDs
Look at the LED lights on the front panel to determine the status of the EMG2926-Q10A. Use the
LED button at the side panel of the device to turn the LED lights on or off. If the LED button is
already in the ON position but none of the LEDS are on, make sure the EMG2926-Q10A is receiving
power and the power is turned on.
Note: The Power LED will be on even if you push the LED button to the OFF position.
This is for you to determine whether the EMG2926-Q10A is powered on.
Figure 3 LED Button
LED button LED button
OR

Chapter 1 Introduction
EMG2926-Q10A User’s Guide
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Figure 4 Front Panel
The following table describes the LEDs and the WPS button.
Table 1 Front Panel LEDs and WPS Button
LED STATUS DESCRIPTION
WPS Button Press this button for 1 second to set up a wireless connection via WiFi Protected Setup
with another WPS-enabled client. You must press the WPS button on the client side within
120 seconds for a successful connection. See Section 1.6 on page 13 and Section 6.2 on
page 50 for more information on WPS.
Power On The EMG2926-Q10A is receiving power and functioning properly.
Off The EMG2926-Q10A is not receiving power.
WAN On The EMG2926-Q10A’s WAN connection is ready.
Blinking The EMG2926-Q10A is sending/receiving data through the WAN at a
1000Mbps transmission rate.
Off The WAN connection is not ready, or has failed.
Internet On The EMG2926-Q10A has an IP connection but no traffic.
Your device has a WAN IP address (either static or assigned by a DHCP
server), PPP negotiation was successfully completed (if used) and the
connection is up.
Blinking The EMG2926-Q10A is sending or receiving IP traffic.
Off The EMG2926-Q10A does not have an IP connection.
Power
LAN 1-4
WAN
WPS
USB 1-2
WPS
Button
Internet
WLAN 5G
WLAN 2.4G
OR
Power
LAN 1-4
WAN
WPS
USB 1-2
Internet
WLAN 5G
WLAN 2.4G

Chapter 1 Introduction
EMG2926-Q10A User’s Guide
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1.8 Wall Mounting
You may need screw anchors if mounting on a concrete or brick wall.
1Select a position free of obstructions on a wall strong enough to hold the weight of the device.
2Mark two holes on the wall at the appropriate distance apart for the screws.
Be careful to avoid damaging pipes or cables located inside the wall
when drilling holes for the screws.
3If using screw anchors, drill two holes for the screw anchors into the wall. Push the anchors into the
full depth of the holes, then insert the screws into the anchors. Do not insert the screws all the way
in - leave a gap of about 0.5 cm.
If not using screw anchors, use a screwdriver to insert the screws into the wall. Do not insert the
screws all the way in - leave a gap of about 0.5 cm.
4Make sure the screws are fastened well enough to hold the weight of the EMG2926-Q10A with the
connection cables.
5Align the holes on the back of the EMG2926-Q10A with the screws on the wall. Hang the EMG2926-
Q10A on the screws.
WLAN 2.4/5G On The EMG2926-Q10A is ready, but is not sending/receiving data through the
5G wireless LAN.
Blinking The EMG2926-Q10A is sending/receiving data through the 5G wireless LAN.
The EMG2926-Q10A is negotiating a WPS connection with a wireless client.
Off The wireless LAN is not ready or has failed.
LAN 1-4 On The EMG2926-Q10A’s LAN connection is ready.
Blinking The EMG2926-Q10A is sending/receiving data through the LAN at a
1000Mbps transmission rate.
Off The LAN connection is not ready, or has failed.
USB 1-2 On The EMG2926-Q10A has a USB device installed.
Blinking The EMG2926-Q10A is transmitting and/or receiving data from routers
through an installed USB device.
Off There is no USB device connected to the EMG2926-Q10A.
Table 1 Front Panel LEDs and WPS Button (continued)
LED STATUS DESCRIPTION
Table 2 Wall Mounting Information
Distance between holes 12.7 cm
M4 screws Two
Screw anchors (optional) Two

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EMG2926-Q10A User’s Guide
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Figure 5 Wall Mounting Example

EMG2926-Q10A User’s Guide
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CHAPTER 2
Introducing the Web Configurator
2.1 Overview
This chapter describes how to access the EMG2926-Q10A Web Configurator and provides an
overview of its screens.
The Web Configurator is an HTML-based management interface that allows for easy setup and
management of the EMG2926-Q10A via an Internet browser. Use Internet Explorer 9.0 and later
versions, Mozilla Firefox 21 and later versions, Safari 6.0 and later versions or Google Chrome 26.0
and later versions. The recommended screen resolution is 1024 by 768 pixels.
In order to use the Web Configurator you need to allow:
• web browser pop-up windows on your device. Web pop-up blocking is enabled by default in
Windows XP SP (Service Pack) 2;
• JavaScript (enabled by default);
• Java permissions (enabled by default).
2.2 Accessing the Web Configurator
1Make sure your EMG2926-Q10A hardware is properly connected and prepare your computer or
computer network to connect to the EMG2926-Q10A (refer to the Quick Start Guide).
2Launch your web browser.
3The EMG2926-Q10A is in router mode by default. Type "http://192.168.0.1" as the website
address.
If the EMG2926-Q10A is in access point mode, the IP address is 192.168.0.2.
Your computer must be in the same subnet in order to access this website address.
2.2.1 Login Screen
The Web Configurator initially displays the login screen below.

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EMG2926-Q10A User’s Guide
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Figure 6 Login Screen
The following table describes the labels on this screen.
2.2.2 Password Screen
You should see a screen asking you to change your password (highly recommended), as shown
below.
Figure 7 Change Password Screen
Table 3 Login Screen
LABEL DESCRIPTION
Language Select the language you want to use to configure the Web Configurator.
User Type "admin" (default) as the user name. Click Login.
Password Leave this field blank.

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The following table describes the labels on this screen.
Note: The management session automatically times out when the time period set in the
Administrator Inactivity Timer field expires (default five minutes; go to Chapter
26 on page 162 to change). If this happens, simply log back in to the EMG2926-
Q10A.
Table 4 Change Password Screen
LABEL DESCRIPTION
New Password Type a new password.
Retype to Confirm Retype the password for confirmation.
Apply Click Apply to save your changes with the EMG2926-Q10A.
Ignore Click Ignore if you do not want to change the password this time.