Vidicode Call Recorder Octo User manual

Call Recorder Octo | Quarto
Manual
V2.3
VC1568
vidicode
Vidicode
Blauw-roodlaan 140
2718 SK Zoetermeer
The Netherlands
Phone
[phone]
Fax
[phone]
Sales
[phone]
Support
[phone]
Email
[email protected]om
Internet
www.vidicode.com

Manual Call Recorder Octo | Quarto © Vidicode 2011-2022
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Call Recorder Octo
1. CD-Drive (optional)
2. Ethernet/LAN
3. USB port (unused)
4. Microphone 3.5 mm
5. 8 Channel Start/Stop switches
6. Headset/External Speaker 3.5 mm
7. Telephone Line Input channel #8 (Telephone=Left, POTS=Right)
8. Audio Input (channel D) 3.5 mm
9. Telephone Line Input channel #7 (Telephone=Left, POTS=Right)
10. Telephone Line Input channel #6 (Telephone=Left, POTS=Right)
11. Backlight Display
12. Internal Speaker
13. Audio Input (channel C) 3.5 mm
14. Telephone Line Input channel #5 (Telephone=Left, POTS=Right)
15. Menu Keys
16. Telephone Line Input channel #4 (Telephone=Left, POTS=Right)
17. Audio Input (channel B) 3.5 mm
18. Telephone Line Input channel #3 (Telephone=Left, POTS=Right)
19. Telephone Line Input channel #2 (Telephone=Left, POTS=Right)
20. Audio Input (channel A) 3.5 mm
21. Telephone Line Input channel #1 (Telephone=Left, POTS=Right)
22. Function Keys
23. RS232 Serial Connection
24. Alfa-numerical/Recorder Keys

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Call Recorder Quarto
1. CD-Drive (optional)
2. Ethernet/LAN
3. USB port (unused)
4. Microphone 3.5 mm
5. 4 Channel Start/Stop switches
6. Headset/External Speaker 3.5 mm
7. Backlight Display
8. Internal Speaker
9. Menu Keys
10. Telephone Line Input channel #4 (Telephone=Left, POTS=Right)
11. Audio Input (channel B) 3.5 mm
12. Telephone Line Input channel #3 (Telephone=Left, POTS=Right)
13. Telephone Line Input channel #2 (Telephone=Left, POTS=Right)
14. Audio Input (channel A) 3.5 mm
15. Telephone Line Input channel #1 (Telephone=Left, POTS=Right)
16. Function Keys
17. RS232 Serial Connection
18. Alfa-numerical/Recorder Keys

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Numeric Keypad
These keys are used for different purposes depending on various modes
in the menu's.
Function keys

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Alpha numerical functions

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Care and Maintenance
Keep the Call Recorder Octo | Quarto dry. If it gets
wet, wipe it dry immediately with a soft, clean
cloth. Liquids might contain minerals that corrode
the electronic circuits.
Use and store the Call Recorder Octo | Quarto only
in temperature conditions between 0 and 40
degrees Celsius. Temperature extremes can
shorten the life of electronic devices and distort or
melt plastic parts.
Keep the Call Recorder Octo | Quarto away from
excessive dust and dirt.
Do not use aggressive chemicals, cleaning solvents
or strong detergents to clean the Call Recorder
Octo | Quarto .

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Contents
1Introduction .............................................................11
1.1 Configuration ......................................................................13
2Unpacking and installation .....................................14
2.1 What's in the box ................................................................14
2.2 Connecting the Power. .......................................................15
2.3 Connecting the telephone lines .........................................16
3Configuration and operation ..................................18
3.1 Operation basics..................................................................18
3.1.1 How to use the keys.......................................................... 18
3.2 Frequently used key indicators ..........................................19
3.3 Save Changes ......................................................................20
3.4 Initializing CD ......................................................................20
4Recorder settings .....................................................21
4.1 Opening the Recorder Settings menu ...............................21
4.2 Line Settings ........................................................................21
4.3 The telephone line menu's .................................................22
4.3.1 Input source ....................................................................... 22
4.3.2 Start Method...................................................................... 23
4.3.3 Signal Settings ................................................................... 24
4.3.4 Rings to Answer................................................................. 25
4.3.5 Silence Period..................................................................... 26
4.3.6 Automatic Gain Control..................................................... 27
4.3.7 Compression....................................................................... 27
4.3.8 Notification ........................................................................ 28
4.3.9 Caller ID .............................................................................. 29
4.3.10 Inactive time....................................................................... 30
4.4 Amplification .......................................................................30
4.5 Speaker ................................................................................31
4.6 Volume .................................................................................31
4.7 Numberlist ...........................................................................31

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4.8 CryptoCard...........................................................................32
4.9 CD Copy................................................................................33
4.10 CD Copy time ...................................................................33
4.11 Auto Delete......................................................................34
4.12 Protect the Call Recorder with a Password...................34
4.13 Remove Password protection ........................................36
4.14 Set the Clock ....................................................................36
4.15 Set the Language ............................................................37
4.16 Reset all values ................................................................37
5Search, playback, CD copy and monitoring............38
5.1 Playing the last recorded call .............................................38
5.2 Search stored recordings ....................................................39
5.2.1 Refined search according to remote number................... 41
5.2.2 Refined search according to line number......................... 41
5.3 Copy recordings to CD ........................................................42
5.3.1 Copy an individual recording............................................ 42
5.3.2 Copy a selection of recordings.......................................... 43
5.4 Monitoring...........................................................................44
6Notification message and Numberlist.....................45
6.1 Record notification message ..............................................46
6.2 View the numberlist ...........................................................47
6.3 Add a number to the list ....................................................47
6.4 Remove a number from the list .........................................48
7Using the CD drive and the CD menu .....................48
7.1 The CD menu .......................................................................49
7.2 Free time left on CD ............................................................49
7.3 Create CD directory.............................................................49
7.4 Erase CD Re-writable ..........................................................50
7.5 Software update .................................................................51
8The Drive menu........................................................54
9Encrypted recording ................................................55

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9.1 Insert CryptoCard into Call Recorder .................................55
9.2 The CryptoCard and its PIN and PUC code ........................56
9.3 Making an encrypted recording.........................................58
9.4 Playing an encrypted recording .........................................58
10 The Ethernet interface.............................................60
10.1 Network active ................................................................60
10.2 FTP active .........................................................................60
10.3 FTP user ............................................................................61
10.4 FTP password...................................................................61
10.5 FTP server port ................................................................62
10.6 DHCP server .....................................................................62
10.7 IP address .........................................................................63
10.8 IP subnet mask ................................................................64
10.9 Gateway...........................................................................64
10.10 IP address name ..............................................................65
10.11 E-mail address .................................................................65
10.12 Reply address ..................................................................66
10.13 SMTP server address .......................................................67
10.14 SMTP server port.............................................................67
10.15 Domain name ..................................................................68
10.16 DNS server .......................................................................68
10.17 NTP Server........................................................................69
10.18 NTP Server Port ...............................................................70
10.19 GMT correction ................................................................70
10.20 Telnet ...............................................................................71
10.21 Service timer ....................................................................71
10.22 Monitor active .................................................................72
11 Call Recorder Quick CD Access System ...................72
11.1 Installing the software ...................................................73
11.2 Start and Play recordings ...............................................73
11.3 View recordings on CD ...................................................74
11.4 Create an archive on Hard disk ......................................75
11.5 Recycle bin .......................................................................76

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11.6 Export recordings............................................................77
11.7 On Line software update................................................77
11.8 Search recordings............................................................78
11.9 Software Settings ...........................................................79
12 The Access and Monitor software ..........................81
12.1 The Call Recorder Access software ................................81
12.1.1 Playing recordings ............................................................. 82
12.1.2 Queries ............................................................................... 82
12.2 The RTR Call Monitor software ......................................82
13 Accessories ...............................................................84
13.1 Bidirectional Handset adapter .......................................84
13.1.1 Connecting ......................................................................... 84
13.2 High Impedance Tapping Adapter.................................85
13.2.1 Connecting ......................................................................... 85
14 Technical specifications ...........................................86
15 Acknowledgements.................................................90
15.1 Privacy ..............................................................................90
15.2 Warranty ..........................................................................90
15.3 Liability.............................................................................91
16 Index.........................................................................92

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1Introduction
The Call Recorder Octo | Quarto is a digital audio recorder which can
simultaneously record from eight/four analogue telephone lines or
eight/four mono audio-sources. The Octo |Quarto is designed for
continuous unattended recording. Recording is started and stopped
automatically for each individual call. The quality of recordings is
ensured by the Automatic Gain Control, which evens the recording levels
of the local and remote voices. When recording from other audio
sources, voice activated recording starts and stops recording
automatically. The Octo | Quarto also has connections for a start/stop
switch for every channel.
Internal Drive
The Octo | Quarto has an internal Drive, a network interface and an
optional CD writer. All recordings are stored digitally on the internal
Drive. The large storage capacity of the Drive ensures the Call Recorder's
ability of long term unattended recording. Other advantages are that
recordings are randomly accessible and that there is no risk of erasing
existing recordings by new recordings. The Octo | Quarto issues a
warning when the Drive is getting full. If the warning is ignored the
oldest recordings will be overwritten by the newest. Stored recordings
can be archived using the optional Call Recorder Archiving System
software. It is also possible to copy recordings from the Drive to a CD if
your Octo | Quarto is equipped with the CD recorder. Copying recordings
to a recordable-CD can be done in different ways for different purposes.
It is possible to copy single recordings, copy a selection of recordings or
continuous copy new recordings automatically. Recordings on CD can
be viewed and played-back with the Call Recorder Quick CD Access
System software that comes with the Octo | Quarto.
Compression
The digital format of the recordings is determined by the use of speech
compression. The Octo | Quarto compresses recordings default according
to the G.723 High Rate format. G.723 High Rate compression provides a
good balance between audio quality and recording size and is
compatible with most Windows versions. Compressed recordings take up
1/10th of the size of uncompressed recordings. Therefore the
compression has a profound effect on the storage capacity of the Call
Recorder in terms of recording size.

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Ethernet
The Call Recorder is equipped with an Ethernet interface. Therefore the
Call Recorder can be connected to a PC or computer network through
the Ethernet interface. With its own IP address the Call Recorder acts as
an FTP-server from which recordings can be downloaded. The Call
Recorder Access System software can be used to connect to the Call
Recorder over the network to retrieve recordings from the Octo | Quarto
and archive the recordings on the PC. The Call Recorder Access System
software has extensive archiving capabilities including the creation of
special archives suited for backup on CD.
The Ethernet connection also allows for RTR Call monitoring over the
network. The optional RTR Call Monitor software can be used to
monitor all connected telephone lines over the network.
The Octo | Quarto has its own menu driven search function to find and
playback specific recordings. Typical recording-file search parameters can
be Date, Called number and Telephone number. The Octo | Quarto has
an internal speaker for playback of recordings.
Encryption
All recordings can be encrypted. The Call Recorder uses the CryptoCard
option for this feature. Playback of encrypted recordings is impossible
without the CryptoCard. Playback of encrypted recordings on a PC is
possible only with the optional CryptoCard reader in conjunction with
the original or a matching CryptoCard.

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1.1 Configuration
The Call Recorder Octo | Quarto is connected in parallel to the
eight/four telephone lines but can also act as a telephone itself.
Recording is started and stopped separately for each conversation.
Recording is started when a telephone is taken Off-Hook and continues
until the telephone returns to On-Hook. The On- and Off-Hook status of
the telephone lines is detected automatically. Automatic Gain Control,
speech compression, notification and Caller ID can be configured
separately for each separate line.
Recordings can be started in several ways. Direct On- and Off-Hook
detection is the most common. Recording can also be started by a
switch-connection. Making or breaking a contact can start or stop
recording for individual lines. Voice activated recording is another way
to start and stop recordings. This method is common for recording of
radio communication or other audio sources.
The Call Recorder allows the user to listen in to ongoing calls through
the internal speaker; this is called the Monitor function. The volume of
the internal speaker can easily be adjusted. The Call Recorder also allows
for the connection of a headset, which can be used to listen to
recordings.

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2Unpacking and installation
The various models of the Call Recorder Octo | Quarto are:
Call Recorder Quarto HD
Call Recorder Quarto HD + CD
Call Recorder Octo HD
Call Recorder Octo HD + CD
2.1 What's in the box
The Call Recorder Octo | Quarto comes supplied with the following
parts:
•Mains cable
•This manual
•Brackets with screws
•Warranty
If the CD recorder is built in:
•Quick CD Access System software license
•Application Software CD
•CD recordable
•Caution note
Please note: We do not supply a mains cable for Australia and
Switzerland because such cables are not available in the country of
manufacture.

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2.2 Connecting the Power.
The Call Recorder is not equipped with an On/Off switch. Use the
supplied power cable to connect it to the power supply. The power
supply is situated on the back of the Call Recorder

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2.3 Connecting the telephone lines
The Call Recorder is connected to the telephone lines, as is shown in the
figure below for the Octo. The telephone line is connected to the IN jack
and possible equipment, such as a telephone or PBX, is connected to the
OUT jack. All eight/four lines can be connected in the same way.
For details on the connection of audio sources please refer to the
Technical specifications in Chapter 14.
The “Start/Stop” switch connection is used to connect eight/four
separate start/stop switches. For details please refer to the Technical
specifications in Chapter 14.

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The figure below is an example of a possible setup of the Call Recorder
Octo.
For the Call Recorder Quarto the possible set-up is identical, but only for
four channels or analogue lines.

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3Configuration and operation
After connecting the hardware the Octo | Quarto can be configured. In
this chapter you are guided through the user interface. In the following
chapters we guide you with the configuration.
Use the keyboard of the Octo | Quarto
•to make the required changes in the System Settings
•to make the required changes in the Network settings
•to edit the number list and attach e-mail addresses to the numbers.
•to arrange the user profiles and limit or extend the access to the
Octo | Quarto
3.1 Operation basics
The Call Recorder has a common menu driven user interface. Most
functions and operations are initiated by pressing a function key
followed by a sequence of menu keys of which the function is
determined by the text in the display.
3.1.1 How to use the keys
Function keys
The most frequently used functions of the Call Recorder have been
grouped in the function keys. Throughout the entire manual, symbols
representing the function keys are used to indicate the function key
corresponding to the described function.

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Menu keys
After pressing a function key the available functions are assigned to the
four menu keys. The function assigned to the menu keys is shown in the
display, right above the menu key.
Throughout the manual figures representing the display without the
menu keys are used to show the required action corresponding to the
described feature.
Example with the keys:
When you are instructed to press the SYSTEM key in the text it means
you are instructed to press the grey key below the text SYSTEM in order
to open the System setting menu.
3.2 Frequently used key indicators
The following menu key functions are consistently used throughout the
manual.
NEXT in the display indicates the presence of more menu items
Press NEXT to jump to the following menu item
CHANGE will toggle the item in the display between "On" and "Off"
In some cases CHANGE is used to increase or decrease a value.
MENU in the display indicates the presence of an underlying menu.
Press MENU to open the underlying menu.
BACK in the display indicates the presence of an embracing menu
Press BACK to return to the embracing menu
STOP in the display indicates the absence of an embracing menu
Press STOP to return to operating mode of the Call Recorder

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3.3 Save Changes
After changing the settings the user is forced to press YES or NO before
returning to operation mode. Press STOP in the menu and the display
will show:
YES returns the Call Recorder to normal use with changed settings
NO returns the Call Recorder to normal use without changed settings
CANCEL returns to the settings.
3.4 Initializing CD
A CD recorder is available as an option for the Octo | Quarto.
There are various moments where the CD drive has to be initialized
before it can read and/or write.
During initialization the display will show:
At this point the Octo | Quarto.can not be used for any other function.
The initialization of the CD may take up to 30 seconds.