ViewCast Niagara GoStream SURF User manual

© 2012 ViewCast Corporation. All rights reserved.
ViewCast, GoStream, ViewCast logo, SimulStream, Niagara, SchedulStream, Niagara logo,
Osprey, Niagara SCX, are trademarks or registered trademarks of ViewCast Corporation or its
subsidiaries.
Microsoft, Windows XP, Windows, Windows Media are trademarks or registered trademarks
of Microsoft Corporation.
QuickTime, iPhone, iPod are trademarks or registered trademarks of Apple Inc.
Adobe and Flash are trademarks or registered trademarks of Adobe Systems Inc.
Disclaimers
The information in this publication remains the property of ViewCast Corporation. Users may not use, reproduce, or disclose this
information without the implied consent and written approval of the company.
ViewCast Corporation makes no representations or warranties with respect to the contents or use of this manual and specifically disclaims
any express or implied warranties of merchantability or fitness for any particular purpose. Further, ViewCast Corporation reserves the
right to revise this publication to make enhancements in the products described in this manual, at any time, without obligation to notify
any person or entity of such revisions or changes. In no event will ViewCast Corporation be liable for direct, indirect, special, incidental, or
consequential damages arising out of the use or inability to use the product or documentation, even if advised of the possibility of such
damages.
ViewCast Corporation is not responsible for any third-party license fees that may occur with the use of our products by an end user
including but not limited to creating or distributing content. The user is responsible for any fees the Multimedia Patent Trust may apply
for creating and distributing MPEG content.
Warranties
For complete warranty details, refer to the specific warranty included with each product. General warranty information includes the
following:
Limited Warranty: ViewCast warrants its hardware products against defects in material and workmanship under normal use for the
period of one year (12 months) from date of sale. Where specific warranties exist that provide more substantial coverage,
notwithstanding the warranty provisions herein, such product warranties control and preempt or supersede the warranty provisions
herein.
Reseller Pass Through of Standard Limited Warranties: Resellers pass the ViewCast standard limited warranties for the products through
to the customer without modification. Any modification of a product voids the ViewCast warranties or any other existing or available
warranty.
ViewCast Corporation 3701 West Plano Parkway, Suite 300, Plano, TX 75075-7840 USA
Toll Free (U.S. only): 800.540.4119 website: www.viewcast.com

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Contents
Before You Begin.................................................................................................... 1
Product description...................................................................................................... 1
Audience....................................................................................................................... 2
Conventions for this guide ........................................................................................... 2
Rack mount safety instructions....................................................................................3
FCC notice.....................................................................................................................4
Installing additional software.......................................................................................5
Connecting to the Internet...........................................................................................5
Environmental notices ................................................................................................. 6
Warnings ......................................................................................................................7
Overview ................................................................................................................. 9
Media system functions ...............................................................................................9
Install overview ..........................................................................................................10
Prerequisites...............................................................................................................10
Package contents.................................................................................................11
System requirements .................................................................................................11
Specifications..............................................................................................................11
GoStream SURF front panel .......................................................................................12
GoStream SURF back panel........................................................................................14
Connecting the Niagara GoStream SURF ...................................................................16
Niagara GoStream SURF system menu ......................................................................17
Niagara GoStream SURF home page..........................................................................18
Menu bar commands...........................................................................................18
Niagara GoStream SURF browser windows flow ....................................................... 20
Easy Setup.............................................................................................................21
Web interface.............................................................................................................22
Easy first time setup...................................................................................................23
Connecting to an electrical power source ...........................................................23
Performing the initial startup ..............................................................................24
Connecting to an IP network ...............................................................................25
Changing the network settings ............................................................................26

Appendix C: Mapped Network Drive Setup
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Basic Operations...................................................................................................29
Starting up .................................................................................................................. 29
Shutting down ............................................................................................................ 30
Starting an encoder.................................................................................................... 31
Checking CPU usage ...................................................................................................33
Stopping an encoder ..................................................................................................34
Connecting an external storage device......................................................................35
Exporting captured video files.................................................................................... 35
Unmounting USB device.............................................................................................37
Web Interface.........................................................................................................39
Logging in....................................................................................................................39
Registering your product............................................................................................42
Viewing all encoders...................................................................................................45
Creating an encoder ...................................................................................................46
Starting an encoder.................................................................................................... 47
Stopping an encoder ..................................................................................................49
Advanced Operations............................................................................................51
AVI encoder................................................................................................................51
Video tab..............................................................................................................53
Audio tab..............................................................................................................55
Output tab ...........................................................................................................56
Flash H.264 encoder...................................................................................................58
Video tab..............................................................................................................59
Audio tab..............................................................................................................62
Output tab ...........................................................................................................63
H.264 presets tab................................................................................................. 65
MPEG-4 encoder ........................................................................................................66
Video tab..............................................................................................................67
Audio tab..............................................................................................................71
Output tab ...........................................................................................................73
H.264 Presets tab.................................................................................................75
MPEG-4 Presets tab .............................................................................................76
MPEG-2 Presets tab .............................................................................................77
Windows Media encoder ...........................................................................................78
Video tab..............................................................................................................79
Audio tab..............................................................................................................81
Output tab ...........................................................................................................82
DRM tab ............................................................................................................... 85

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TS Container..........................................................................................................87
Streaming to a TS container .......................................................................................87
Streaming ...................................................................................................................90
Output tab ...........................................................................................................90
Encoder Groups.....................................................................................................93
Viewing encoder groups............................................................................................. 93
Creating encoder groups............................................................................................94
Starting an encoder group..........................................................................................95
Stopping an encoder group........................................................................................95
Editing encoder groups ..............................................................................................96
Configuring the Preset ABC buttons........................................................................... 97
Using Preset ABC buttons to start an encoder group ................................................ 99
Viewing all encoders.................................................................................................100
Editing preset encoders............................................................................................100
Additional Settings and Features.......................................................................101
Configuring machine properties...............................................................................101
Changing computer name ................................................................................. 102
Changing the login password from the factory default.....................................103
Restoring the login password to the factory default.........................................103
Configuring alerts .....................................................................................................104
Configuring network properties............................................................................... 105
Configuring network card(s) ..............................................................................106
Configuring IP address .......................................................................................106
Configuring advanced settings (network)..........................................................107
IP Route table ...........................................................................................................108
System configuration settings..................................................................................109
Setting current system configuration ................................................................110
Configuring email settings .................................................................................111
Configuring idle screen information ..................................................................112
Configuring default directory setting.................................................................113
Setting CPU thresholds ......................................................................................113
Setting SimulStream filters ................................................................................114
Restoring Niagara GoStream SURF factory defaults.......................................... 114
Viewing the activity log ............................................................................................ 116
Viewing alerts...........................................................................................................118
Connecting an external storage device....................................................................119
Using the Niagara SCX interface...............................................................................119

Appendix C: Mapped Network Drive Setup
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SNMP....................................................................................................................121
External SNMP Manager.................................................................................... 122
SNMP UDP Ports Used by SNMP Manager and SNMP Agents................................. 122
UDP Port for SNMP Requests ............................................................................ 122
UDP Port for SNMP Traps .................................................................................. 122
Install ViewCast SNMP Agent Service.......................................................................124
Installing for the first time .................................................................................124
Installing new version of ViewCast SNMP Agent Service ..................................127
Install and Configure Supero Doctor III Agent Service ............................................. 129
Configure Supero Doctor III SNMP Agent Service ....................................................130
Disable health monitoring for devices not in use..............................................130
Enabling health monitoring for devices not in use............................................131
Configure ViewCast SNMP Agent Service ................................................................132
Configuring community names..........................................................................132
Configuring permitted SNMP managers............................................................133
Configuring trap destinations ............................................................................135
Configuring SNMP Agent contact and location (optional).................................137
Use UDP Port Other Than 161 for SNMP Requests.................................................. 138
ViewCast SNMP Agent Logging ................................................................................139
Disable IIS Logging for ViewCast Encoders Web Service..........................................139
ViewCast SNMP Agent MIB Files ..............................................................................141
Retrieving IP and MAC Addresses of the Encoder System....................................... 141
SNMP Examples........................................................................................................141
Query of system information (SNMP GET Example) .........................................141
Start/stop an encoder through SNMP ...............................................................142
Start/stop all encoders per group through SNMP.............................................142
Start/stop all encoders in the system through SNMP .......................................142
Start SNMP trap listener ....................................................................................143
Appendix A: DRM for Windows Media ...............................................................145
Importing a DRM profile...........................................................................................146
Appendix B: H.264 Advanced Settings ..............................................................151
H.264 Presets............................................................................................................151
Settings.....................................................................................................................152
MPEG-4 Presets........................................................................................................ 154
Settings.....................................................................................................................155
MPEG-2 Presets........................................................................................................ 158
Settings.....................................................................................................................159
Appendix C: Mapped Network Drive Setup........................................................163

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Appendix D: System Menu..................................................................................173
Encoder menu .......................................................................................................... 174
Encoder start......................................................................................................174
Encoder stop......................................................................................................174
Encoder status ................................................................................................... 174
Access health menu..................................................................................................175
CPU status.......................................................................................................... 175
Memory available ..............................................................................................175
Setup system menu..................................................................................................176
Network link status............................................................................................176
Network MAC address .......................................................................................176
View network settings .......................................................................................177
Enable DHCP ......................................................................................................177
Set static IP addresses........................................................................................178
Set gateway address ..........................................................................................179
Set date and time...............................................................................................180
Setting video standard.......................................................................................180
Factory restore...................................................................................................181
Export files menu ..................................................................................................... 182
Export to USB drive............................................................................................182
Shutdown Niagara GoStream SURF...................................................................182
Index.....................................................................................................................183