ViewSonic CDE12 User manual

IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in
a safe manner, as well as registering your product for future service. Warranty information contained in this User
Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at
http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right
corner of our website.
CDE12
Commercial Display
User Guide
Model No. VS19127 | VS19128 | VS19129 | VS19130
P/N: CDE4312 | CDE5512 | CDE6512 | CDE7512

2
Thank you for choosing ViewSonic®
As a world-leading provider of visual solutions, ViewSonic® is dedicated to
exceeding the world’s expectations for technological evolution, innovation, and
simplicity. At ViewSonic®, we believe that our products have the potential to make
a positive impact in the world, and we are confident that the ViewSonic® product
you have chosen will serve you well.
Once again, thank you for choosing ViewSonic®!

3

Please read the following  before you start using the device.
• Keep this user guide in a safe place for later reference.
• Read all warnings and follow all instructions.
• Do not use the device near water. To reduce the risk of fire or electric shock, do
not expose the device to moisture.
• Never remove the rear cover. This display contains high-voltage parts. You may
be seriously injured if you touch them.
• Avoid exposing the device to direct sunlight or other sources of sustained heat.
• Do not install near any heat sources such as radiators, heat registers, stoves, or
other devices (including amplifiers) that may increase the temperature of the
device to dangerous levels.
• Use a soft, dry cloth to clean the external housing. For more information, refer
to the "Maintenance" section.
• When moving the device, be careful not to drop or bump the device on
anything.
• Do not place the device on an uneven or unstable surface. The device may fall
over resulting in an injury or a malfunction.
• Do not place any heavy objects on the device or connection cables.
• If smoke, an abnormal noise, or a strange odor is present, immediately turn the
device off and call your dealer or ViewSonic®. It is dangerous to continue using
the device.
• The device is a monitor with an LED backlight intended for general office use.
• Do not attempt to circumvent the safety provisions of the polarized or
grounding-type plug. A polarized plug has two blades with one wider than the
other. A grounding-type plug has two blades and a third grounding prong. The
wide blade and the third prong are provided for your safety. If the plug does not
fit into your outlet, obtain an adapter and do not attempt to force the plug into
the outlet.
• When connecting to a power outlet, DO NOT remove the grounding
prong. Please ensure grounding prongs are NEVER REMOVED.
• Protect the power cord from being treaded upon or pinched,
particularly at the plug, and at the point where it emerges from
the equipment. Ensure that the power outlet is located near the
equipment so that it is easily accessible.
• Only use attachments/accessories specified by the manufacturer.

4
• When a cart is used, use with caution when moving the cart/equipment
combination to avoid injury from tipping over.
• Disconnect the power plug from the AC outlet if the device is not being used for
a long period of time.
• Place the device in a well-ventilated area. Do not place anything on the device
that prevents heat dissipation. Also, avoid any direct lighting.

5
CAUTION:
Immediately unplug your device from the wall outlet and refer servicing to a

• When the power supply cord or plug is damaged.
• If liquid has been spilled onto or objects have fallen into the unit.
• If the unit has been exposed to moisture.
• If the unit does not operate normally or has been dropped.



• Using cabinets or stands recommended by the manufacturer of the device.
• Only using furniture that can safely support the device.
• 
• Not placing the device on tall furniture (e.g., cupboards or bookcases) without
anchoring both the furniture and the device to a suitable support.
• Not placing the device on cloth or other materials that may be located between

• 
device or its controls.

as above should be applied.

6
Safety Precautions....................................................... 3
Contents...................................................................... 6
Introduction ................................................................ 9
Package Contents ...................................................................................................9
Wall Mounting Specifications (VESA) ...................................................................10
CDE4312................................................................................................................ 10
CDE5512................................................................................................................ 11
CDE6512................................................................................................................ 11
CDE7512................................................................................................................ 12
Product Overview.................................................................................................13
CDE4312................................................................................................................ 13
CDE5512................................................................................................................ 14
CDE6512................................................................................................................ 15
CDE7512................................................................................................................ 16
Control Panel........................................................................................................17
I/O Panels .............................................................................................................18
Remote Control ....................................................................................................19
Inserting Remote Control Batteries ...................................................................... 20
Remote Control Receiver Range ........................................................................... 21
Making Connections.................................................. 22
Connecting External Devices ................................................................................22
USB Type-C Connection......................................................................................... 22
HDMI Connection.................................................................................................. 22
RS-232 Connection................................................................................................ 23
USB and Network Connections ............................................................................. 24
Wi-Fi Module Installation...................................................................................... 25
Media Player Connection ...................................................................................... 26
Audio Connection.................................................................................................. 27
Contents

7
Using Your Display..................................................... 28
Powering On/Off Your Display..............................................................................28
Initial Launch Setup ..............................................................................................29
Home Screen ........................................................................................................31
General Settings ...................................................................................................32
Network................................................................................................................. 33
Device.................................................................................................................... 36
System................................................................................................................... 43
General Settings Menu Tree ................................................................................. 45
On-Screen Display (OSD) Menu............................................................................46
Navigating the OSD Menu using the Remote Control........................................... 46
On-Screen Display (OSD) Menu Tree .................................................................... 47
Picture ................................................................................................................... 49
Screen.................................................................................................................... 50
Audio ..................................................................................................................... 51
Time....................................................................................................................... 52
Advanced............................................................................................................... 53
About..................................................................................................................... 55
Embedded Applications and Settings......................... 56
vCastReceiver & vCastSender...............................................................................56
Cast Sender from Windows-based, Macbook, and Chrome devices..................... 57
Cast Sender from Mobile Devices: iOS-based (iPhone, iPad) and Android OS based
phone/tablet. ........................................................................................................ 58
Other Default Applications...................................................................................59
vSweeper............................................................................................................... 59
Folders................................................................................................................... 60
RS-232 Protocol......................................................... 62
Description ...........................................................................................................62
RS-232 Hardware Specification ............................................................................. 62
LAN Hardware Specification.................................................................................. 63
RS-232 Communication Setting............................................................................. 63
LAN Communication Setting ................................................................................. 63
Command Message Reference.............................................................................. 63
Protocol ................................................................................................................64
Set-Function Listing............................................................................................... 64

8
Appendix................................................................... 69
Specifications........................................................................................................69
USB Media Support Format..................................................................................71
Photo..................................................................................................................... 71
Video ..................................................................................................................... 71
Audio ..................................................................................................................... 75
Subtitle .................................................................................................................. 81
Timing Table .........................................................................................................82
HDMI PC ................................................................................................................ 82
HDMI ..................................................................................................................... 82
Type-C ................................................................................................................... 83
Troubleshooting ...................................................................................................85
Maintenance.........................................................................................................87
General Precautions.............................................................................................. 87
Cleaning the Screen............................................................................................... 87
Cleaning the Case.................................................................................................. 87
Regulatory and Service Information .......................... 89
Compliance Information.......................................................................................89
FCC Compliance Statement................................................................................... 89
Industry Canada Statement................................................................................... 89
FCC/ IC Radiation Exposure Statement ................................................................. 90
FCC/ IC Déclaration d ‘exposition aux rayonnements........................................... 90
CE Conformity for European Countries................................................................. 91
Declaration of RoHS2 Compliance......................................................................... 92
Indian Restriction of Hazardous Substances ......................................................... 93
Product Disposal at End of Product Life................................................................ 93
Copyright Information..........................................................................................94
Customer Service..................................................................................................95
Limited Warranty .................................................................................................. 96
Mexico Limited Warranty...................................................................................... 99

9

Package Contents
OK
Aspect
Power Cable (1.8 m/5.9 ft) HDMI Cable (1.8 m/5.9 ft) Remote Control AAA Battery x 2
CDE4312/CDE5512/CDE6512/CDE7512
Commercial Display
Quick Start Guide
3
FRAGILE
NALAGV232SRtroPyalpsiD2IMDH)CRA(1IMDHFIDPSTUOIMDH USB3.0 USB2
USB1
(ForCDE6520/CDE7520)
RS-232 Adapter Wall Mount Screw x 4 Compliance Statement Quick Start Guide
LCD Display
The power cord and video cables included in your package may vary
depending on your country. Please contact your local reseller for more


10



building materials, please contact your nearest dealer.
CDE4312
C
Model   
CDE4312 200 x 200 mm M6 x 12 mm 4
Do not use screws that are longer than the standard dimension, as they
may cause damage to the inside of the display.

11
CDE5512
C
Model   
CDE5512 200 x 200 mm M6 x 12 mm 4
Do not use screws that are longer than the standard dimension, as they
may cause damage to the inside of the display.
CDE6512
C
Model   
CDE6512 300 x 200 mm M8 x 16 mm 4
Do not use screws that are longer than the standard dimension, as they
may cause damage to the inside of the display.

12
CDE7512
C
Model   
CDE7512 600 x 400 mm M8 x 16 mm 4
Do not use screws that are longer than the standard dimension, as they
may cause damage to the inside of the display.

13

CDE4312
Front Panel
Rear Panel
VOL+ VOL-
CH+ CH-
SOURCE MENU
Control Panel I/O Panel

14
CDE5512
Front Panel
Rear Panel
CC
CE E
Control Panel I/O Panel

15
CDE6512
Front Panel
Rear Panel
CC
CE E
Control PanelI/O Panel

16
CDE7512
Front Panel
Rear Panel
C
C
Control Panel I/O Panel

17
Control Panel
CC
CE E
1
2
3
4
CC
CE E
1
2
3
4
C
C
1
2
3
4
4
CDE4312 & CDE5512 CDE6512 CDE7512
Number  
1
• 
2 
• In the OSD menu, press the  key to adjust the value
of the selected item.
• Adjust the volume level.
3 Channel
• Press the  key to enter the input source menu, and press
 to select the signal source.
• Press the  key to select an item in the OSD menu.
4
Menu
• Press the  key to enter the main menu.
• Press the 

• 

18

 2 345 6
7
7
8
9
10
22C Co DF
D 2
(C)
D
C
20
20
Number Port 
1AC IN AC power input.
2Audio Out Audio output to an external speaker.
3LAN 
interface.
4SPDIF 
5RS-232 Serial interface; used for mutual transfer of data
between devices.
6Audio/Video Audio and video input; connect with a media device.
7USB 2.0 Connect USB devices such as hard disks, keyboard,
mouse, etc.
8USB Type-C USB Type-C input; connect to a PC with USB Type-C
output.
9HDMI 1 
output, set-top box, or other video device.
10 HDMI 2 (ARC) 
output, set-top box, or other video device.

19

Number 
1
OK
Aspect
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
2Screen capture
3Back to the Launcher screen
4Back/Return to the previous page
5Increase/Decrease the Volume
6Number Keypad
7
8
9

• 
• Green
• 
• 
10 
11 
12 Freeze screen
13 Mute/Unmute
14 Increase/Decrease Brightness
15 Blank Screen
16 

20


Remove the cover on the rear of the remote control.


Replace the cover by aligning it with the slot on the remote control and snapping
the latch shut.

type.

• It is recommended that you do not mix battery types.
• Always dispose of old batteries in an environmentally friendly way. Contact
your local government for more information on how to dispose of batteries
safely.