ViewSonic VA2710-h User manual

VA2710-h/VA2710-mh
Display
User Guide
Model No. VS17397
P/N: VA2710-H/VA2710-MH
IMPORTANT: Please read this User Guide to obtain important information on
installing and using your product in a safe manner, as well as registering your
product for future service. Warranty information contained in this User Guide will
describe your limited coverage from ViewSonic Corporation, which is also found on
our web site at http://www.viewsonic.com in English, or in specic languages using
the Regional selection box in the upper right corner of our website. “Antes de operar
su equipo lea cu idadosamente las instrucciones en este manual”

Thank you for choosing ViewSonic
As a world leading provider of visual solutions, ViewSonic is dedicated
to exceeding the world’s expectations for technological evolution,
innovation, and simplicity. At ViewSonic, we believe that our products
have the potential to make a positive impact in the world, and we are
confident that the ViewSonic product you have chosen will serve you
well.
Once again, thank you for choosing ViewSonic !

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Contents
1. Cautions and Warnings ..................................... 1
2. Getting Started ................................................... 4
2-1. Package Contents............................................................. 5
2-2. The Exterior of the Monitor................................................ 6
2-3. Hardware Installation ........................................................ 7
2-4. Quick Installation............................................................. 10
2-5. Power On ........................................................................ 12
2-6. Driver Installation (Windows 10 Setup)........................... 13
3. Adjusting the Screen Image............................ 14
3-1. Setting the Timing Mode ................................................. 14
3-2. Using the Control Panel .................................................. 15
4. OSD Menu Introduction ................................... 17
4-1. OSD Menu Tree.............................................................. 17
4-2. OSD Menu Explanation................................................... 21
4-3. Monitor Setting Management.......................................... 26
5. Specifications................................................... 27
6. Troubleshooting............................................... 29
7. Cleaning and Maintenance.............................. 30
Safe Cleaning Practices ......................................................... 30

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8. Compliance Information .................................. 32
8-1. FCC Compliance Statement ........................................... 32
8-2. Industry Canada Statement ............................................ 33
8-3. CE Conformity for European Countries........................... 33
8-4. Declaration of RoHS2 Compliance ................................. 34
8-5. Indian Restriction of Hazardous Substances .................. 36
8-6. Product Disposal at End of Product Life ......................... 36
9. Copyright Information...................................... 37
10. Service Information.......................................... 38
Product Registration ............................................................... 38
Customer Service ................................................................... 39
Limited Warranty..................................................................... 42
Mexico Limited Warranty ........................................................ 47

1
1. Cautions and Warnings
1. Read these instructions completely before using the equipment.
2. Keep these instructions in a safe place.
3. Heed all warnings and follow all instructions.
4. Sit at least 18” / 45cm from the monitor.
5. When installing the monitor, please leave 10cm of open space
around the monitor for ventilation safety purposes.
6. Always handle the display with care when moving it.
7. Exercise caution when removing the rear cover of the monitor.
This monitor contains high-voltage parts.
8. Do not use this equipment near water. To reduce the risk of fire
or electric shock, do not expose the monitor to rain or moisture.
9. Avoid exposing the monitor to direct sunlight or other sources
of sustained heat. Do not install near any heat sources such
as radiators, heat registers, stoves, or other devices (including
amplifiers) that may increase the temperature of the monitor to
dangerous levels.
10. Clean with a soft, dry cloth. If further cleaning is required, see
“Cleaning the Display” in this guide for further instructions.
11. Avoid touching the screen. Skin oils are difficult to remove.
12. Do not touch, rub or apply pressure to the monitor screen, as it
may permanently damage the screen.
13. Place the monitor in a well-ventilated area. Do not place
anything on the display that prevents heat dissipation.
14. Do not place heavy objects on the display, video cable, or power
cord.

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15. If smoke appears, an abnormal noise, or a strange odor is
present, immediately switch the display off and call your dealer
or ViewSonic. It is dangerous to continue using the display.
16. Do not attempt to circumvent the safety provisions of the
polarized or grounding-type plug. A polarized plug has two
blades with one wider than the other. A grounding type plug has
two blades and a third grounding prong. The wide blade and the
third prong are provided for your safety. If the plug does not fit
into your outlet, obtain an adaptor and do not attempt to force
the plug into the outlet.
17. When connecting to a power outlet, DO NOT remove the ground
prong. Please ensure grounding prongs are NEVER REMOVED.
18. Protect the power cord from being treaded upon or pinched,
particularly at the plug, and at the point where it emerges from
the equipment. Be sure that the power outlet is located near the
equipment so that it is easily accessible.
19. Only use attachments/accessories specified by the
manufacturer.
20. Use only with the cart, stand, tripod, bracket, or
table specified by the manufacturer, or sold with the
equipment. When a cart is used, use with caution
when moving the cart/equipment combination to
avoid injury from tipping over.
21. Unplug this equipment when it will be unused for long periods of
time.

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22. Refer all servicing to qualified service personnel. Service will be
required when the unit has been damaged in any way, such as:
if the power-supply cord or plug is damaged, if liquid is spilled
onto or objects fall into the unit, if the unit is exposed to rain or
moisture, or if the unit does not operate normally or has been
dropped.
23. Excessive sound pressure from ear-/headphones can cause
hearing damage /hearing loss.
24. Adjustment of the volume control as well as the equalizer may
increase the ear-/ headphones output voltage and therefore, the
sound volume level.
25. The factors influencing the ear-/headphones output other than
those specified by the manufacturer (e.g. operating system,
equalizer software, firmware, driver) may increase the ear-/
headphone output voltage and therefore, the sound volume
level.

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2. Getting Started
Should problems arise and the product you have purchased needs
to be returned for any reason, please keep the original packaging,
registration form, and receipt. Having these items will make it easier
for you to verify your product and repair, refund and/or return your
product to you.
If you have any problems with your product or questions that have
not been addressed in the User Guide, please contact customer
service for help.
Important! Save the original box and all packing material for your
future shipping needs.
NOTE: The word “Windows” in this user guide refers to Microsoft
Windows operating system.

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2-1. Package Contents
Your monitor package includes:
• Monitor
• Power cord
• Video cable1
• Audio cable (VA2710-mh only)
• Quick Start Guide
NOTE:
1The video cables included in your package may vary depending
on your country. Please contact your local reseller for more
information.

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2-2. The Exterior of the Monitor
A. Front B. Left and Right
1
C. Rear
2 3 55 4
1. Control panel
(Expanded in 3-1)
2. I/O port (input/output)
This area should include all I/O
connection options, as well as the
power input connector (Expanded in
2-4)
3. Kensington security slot
(Expanded in 2-3 section B)
4. VESA wall mounting
This area on the back of the monitor*.
For the VESA wall mounting
installation steps, please see 2-3
section A for additional instructions.
5. Speaker (VA2710-mh only)

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2-3. Hardware Installation
A. Base Attachment
Procedure
B. Base Removal Procedure
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C. Wall Mounting (Optional)
NOTE: For use only with a UL Listed Wall Mount Bracket.
To obtain a wall-mounting kit or height adjustment base, contact
ViewSonic®or your local dealer. Refer to the instructions that come
with the base mounting kit. To convert your display from a desk-
mounted to a wall-mounted display, do the following:
1. Find VESA compatible wall-mounting kit which meets the
quaternions in section "Specifications".
2. Verify that the power button is turned Off, then disconnect the
power cord.
3. Lay the display face down on a towel or blanket.
4. Remove the base. (Screws removal might be required.)
5. Attach the mounting bracket from the wall mounting kit using
screws of the appropriate length.
6. Attach the display to the wall, following the instructions in the
wall-mounting kit.

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D. Using the Security Lock
The security connector is located on the back side of the monitor.
For more information on installation.
Below is an example of setting up the security lock on a table for
your reference.
*This picture is for reference only

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2-4. Quick Installation
Connect Signal Cables
1. Make sure both the LCD monitor and computer are turned OFF.
2. Remove rear panel covers if necessary.
3. Connect the signal cables from the LCD monitor to the
computer.
VA2710-h
Power Connector HDMI
Audio out
VGA
VA2710-mh
Power Connector HDMI
Audio in
Audio out
VGA

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3.A. Please do not connect the DisplayPort out on the monitor
to the DisplayPort or mini DP connector on the computer.
DisplayPort out is used for daisy chain connection (Explained
in section C)
VA2710-mh
VA2710-h
3.B. Video and Audio Cable
For a MAC with Thunderbolt output, please connect the
mini DP end of the “mini DP to DisplayPort cable” to the
Thunderbolt output of MAC. And connect the other end of the
cable to the DisplayPort connector on the rear of the monitor.
*This picture is for reference only

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3.C. Power Cable (and AC/DC adapter if required)
Connect the female connector of AC power cord to the power
connector of monitor, and the AC plug of AC power cord to the
AC outlet.
2-5. Power On
Turn On LCD Monitor and Computer
Turn ON the LCD Monitor, then turn ON the computer. This
particular order (LCD monitor before computer) is important.

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2-6. Driver Installation (Windows 10 Setup)
In order to install the driver, first connect your monitor to your PC,
boot up your PC (make sure to first turn on the monitor first) and
make sure your internet is available. When the PC has finished
booting up, your PC should auto- detect the monitor.
To ensure auto-detection is successful, go to ‘Advanced Display
Settings’ under your system ‘Display Settings’ (screen resolution)
window. There you can verify your ViewSonic monitor has been
recognized by your PC in the ‘Color Management’ section of your
advanced settings.
VA2710-FHD VA2710-FHD.icm
If your PC has not auto-detected the monitor, but is still functioning,
you can download the driver from ViewSonic website and install it
then restart.your computer and follow the steps above again. It is
not imperative for your computer to detect the monitor for normal
use, but it is recommended.
If you encounter additional problems or have questions, please
contact Customer Support.

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3. Adjusting the Screen Image
3-1. Setting the Timing Mode
Set your monitor resolution to its recommended resolution (see
section "specification") to get the best experience possible, with
brilliant color and crisp text. Here is how:
1. Go to your display resolution settings window (each operating
system will have a different process to get there).
2. Next, adjust the display resolution setting to match your
monitor’s native resolution. This will provide you with your best
usage experience.
If you have difficulty setting the resolution or you do not see
recommended resolution as an available option, you may need
a newer video card driver. Contact your computer or video card
manufacturer to obtain the latest driver.
• If necessary, make small adjustments using H. POSITION and
V. POSITION until the screen image is completely visible. (*for
analog only). (The black border around the edge of the screen
should barely touch the illuminated “active area” of the LCD
monitor.)

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3-2. Using the Control Panel
After setting the timing mode, use the buttons on the front or
rear control panel to display and adjust OSD for screen image
adjustment.
* The postition refer to section 2.2
Bezel & OSD symbol explanation
The bezel symbol explanation is stated below:
Standby Power On/Off
NOTE: Power light
Blue = ON
Orange = Power Saving
Short Cut icon that allows users to choose or Input Select
Contrase/Brightness, View mode, Audio adjust setting they
would like to activate for monitor use.
Main menu icon that allows users to access the main menu.

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The OSD Menu and OSD Quick-Menu Symbol explanations and
their functional uses are stated below.
Activation symbol to turn the various modes on when operating
the menu system.
Activation symbol to exit, go back or deactivate the desired
function that is selected.
Scrolls through menu options and adjusts the monitor controls.
Symbol used to go back or revert back to the previously
selected menu
Information shortcut select button, which gives users access to
the information of the monitor currently in use.
Main menu icon that allows users to access the main menu.
Hold down the icon for a few seconds to turn off the main menu
Left and right icons toggle your selected choice horizontally.
75%
The Energy Gauge displays the percentage of
maximum energy output being consumed by
the monitor in real time.