Viking RG-10A Instructions for use
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TECHNICAL
TECHNICAL
RG-10A
RG-10A
Ring Booster
December 21, 2006
Boost Ringing Power to up to Twelve
Additional Phones
The RG-10A ring generator is designed
to increase the ringing power of an
existing telephone line, PABX exten-
sion, or any other telecom device which
provides ringing.
The RG-10A duplicates the incoming
ring frequency and cadence allowing it to be compatible with custom ringing features.
The RG-10A is capable of ringing twelve standard (1 REN) telephones and does not
affect normal operation of the telephone line or features provided by the phone com-
pany, such as caller ID and call waiting. Multiple RG-10A’s may be used for even high-
er drive output.
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Power: 120V AC/ 13.8VAC 1.25 UL listed adapter provided
Dimensions: 127mm x 127mm x 38mm (5” x 5” x 1.5”)
Shipping Weight: 1.2 kg (2.8 lb.)
Environmental: 0°C to 32°C (32°F to 90°F) with 5% to 95%
non-condensing humidity
Incoming Ring Detection: 40-150 VAC
Ring Generator: 90 VAC nominal, 12 REN max load @ 40VAC
Ringwave Shape: Saw tooth ring wave
DC Talk Battery Boost (if enabled): 20 Volts DC
Connections: (1) RJ11 plug, (1) RJ11 jack
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• Boosts ring to 12 REN
• Caller ID compatible
• Easy modular installation
• Compatible with distinctive ringing services
• Will not affect normal line operation
• Reshapes troublesome square wave ringing
• Capable of boosting talk battery and loop
current
• Made in the USA
• 1 year warranty
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• Boost ringing power out of Analog ISDN
Terminal Adapter Ports
• Use with Viking’s doorboxes to increase the
number of phones they can ring
• Boost ring power on telephone lines or ana-
log PABX/KSU stations that are weak or fail
• Reshapes troublesome square wave ringing
from equipment, such as automatic fax
switches
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IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Technical Practice in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking’sTechnical Support at 715-386-8666 to determine possible causes for the problem. The
customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input
and troubleshooting, a ReturnAuthorization (R.A.) number will be issued. This number is valid for fourteen (14)
calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your
distributor will then replace the product over the counter at no charge. The distributor will then return the product to
Viking using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't
followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA)
number. The customer MUST have a complete description of the problem, with all pertinent information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static
sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individual-
ly boxed.All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include
ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RAnumber on carton: In large printing, write the R.A. number on the outside of each carton being returned.
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the necessary modifications to maintain uninterrupted service.
If trouble is experienced with the RG-10A, for repair or warranty information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 (715) 386-8666
If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the
equipment until the problem is resolved.
Connectionto PartyLine Serviceis subjectto StateTariffs.Contact the state public utility commission, public service com-
mission or corporation commission for information.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such activities in the off-peak
hours, such as early morning or late evenings.
It is recommended that the customer install anAC surge arrester in the AC outlet to which this device is connected. This
is to avoid damaging the equipment caused by local lightning strikes and other electrical surges.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a ClassA digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radi-
ate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his own expense.
FCC REQUIREMENTS
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this
equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If
requested, this number must be provided to the telephone company.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive REN's on a
telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of
the REN's should not exceed five (5.0) To be certain of the number of devices that may be connected to a line, as deter-
mined by the total REN's, contact the local telephone company. For products approved after July 23, 2001, the REN for
this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the
REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.
The plug used to connect this equipment to the premises wiring and telephone network must comply with the applicable
FCC Part 68 rules and requirements adopted by theACTA. If your home has specially wired alarm equipment connected
to the telephone line, ensure the installation of this RG-10Adoes not disable your alarm equipment. If you have questions
about what will disable alarm equipment, consult your telephone company or a qualified installer.
If the RG-10A causes harm to the telephone network, the telephone company will notify you in advance that temporary
discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the cus-
tomer as soon as possible.Also, you will be advised of your right to file a complaint with the FCC if you believe it is nec-
essary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the
operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make
C.O. Line
or Analog
PABX/KSU
Station
120VAC
13.8V AC
Adapter
(included)
Up to 12 standard 1 REN phones
or telephone devices.
Rear View of RG-10A
USE ONLY LISTED
CLASS 2 POWER
SOURCE 13.8VAC
1.25A MAX
OUT TO
PHONES
Viking Electronics, Inc., Hudson, WI. 54016
LINE
IN
Viking Electronics
715-386-8861
Caller ID
LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor or 18 months from the date manu-
factured, which ever is greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's
Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBEDABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FIT-
NESS FORANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALLNOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIALOR EXEMPLARY DAM-
AGESARISING OUT OF OR RELATED TO THE SALE OR USE OFTHE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDYAND LIMITATION OF LIABILITY. WHETHER INANACTION BASED ON CONTRACT, TORT(INCLUDING NEGLIGENCE OR STRICT LIABILITY) ORANYOTHER LEGALTHEORY, ANYLIABILITY OF VIKING SHALL
BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, ORAT VIKING'S OPTION, REFUND OF THE PURCHASE PRICEAS THE EXCLUSIVE REMEDYANDANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD ANDAGREED THAT EACHAND EVERY PROVISION OFTHIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIALDAMAGES, AND EXCLU-
SIVE REMEDYAND LIMITATION OF LIABILITY, ARE SEVERABLE FROMANYOTHER PROVISIONAND EACH PROVISION ISA SEPARABLE AND INDEPENDENT ELEMENTOF RISKALLOCATIONAND IS INTENDED TO BE ENFORCED
AS SUCH.
Step 1. Disconnect the phones from the C.O. line.
Step 2. Connect the phones to the modular jack labeled OUT TO PHONES.
Step 3. Connect the modular cord labeled LINE IN to the C.O. line.
Step 4. Plug in the included AC power supply.
ISDN Service
Up to 12 standard
1 REN phones or
telephone devices.
Rear View of RG-10A
Personal Computer
Analog / ISDN
Typical ISDN Terminal Adapter (not included)
USE ONLYLISTED
CLASS 2 POWER
SOURCE 13.8VAC
1.25A MAX
OUT TO
PHONES
Viking Electronics, Inc., Hudson, WI. 54016
LINE
IN
Viking Electronics
715-386-8861
Caller ID
A. ISDN Terminal Adapters
B. Door Boxes
Boost the ringing power of the Viking doorboxes, when used with a C-1000B controller on residential systems (Fax
Back Document 168).
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DOOR ENTRY / CCTV VIDEO
/ PAGING CONTROLLER
VIKING©MODEL C-1000B
PWR13.8 VAC
DOOR
STRIKE1
DOOR
STRIKE2
DOORBOX2
DOORBOX
PWROUTPUT
DOORBOX1
123456789
10 11 12 13 14 15 16 17 18 19
EARTH
GND
PHONE LINE
INPUT
LINE OUT
TO PHONES
KEYLESS CONTACT
CLOSURE INPUT
VIKING
ELECTRONICS
HUDSON, WI 54016
EARTH
GND
C.O. LINE
INPUT
OUT TO
PHONES
KEYLESS
C.C. INPUT
DOOR
BOX 1
DOORBOX
13VAC PWR
DOOR
BOX 2
N.O. COM N.C.
DOOR STRIKE 1
SIG GND
VIDEO 1 IN
SIG GND
VIDEO 2 IN
SIG GND
VIDEO OUT
N.O. COM N.C.
DOOR STRIKE 2
TALK BATTERY
OFF ON
C
LED1
C
LED2
C
LED3
ON
1 2 3
COM N.O. N.C. - - - - AUX.
CONTACT
OUTPUT
C.O. Line
or Analog
PABX/KSU
Station
Up to 12 standard
1 REN phones or
telephone devices.
Rear View of RG-10A
Model C-1000B (not included)
Model W-1000
(not included)
Model W-2000A
(not included)
USE ONLY LISTED
CLASS 2 POWER
SOURCE 13.8VAC
1.25A MAX
OUT TO
PHONES
Viking Electronics, Inc., Hudson, WI. 54016
LINE
IN
Viking Electronics
715-386-8861
Caller ID
PHONE/DATA/FAX SWITCH
VIKING©MODEL FAXJ-1000
PWR 13.8 VAC
123456789
10
CO LINE IN
VIKING
ELECTRONICS
HUDSON, WI 54016
CO LINE IN
PHONE 1
FAX
MODEM
PHONE 2
RING DELAY
DISTINCTIVE RING
AUTO / MANUAL
STATUS
1 2 3
PHONE 1 FAX MODEM PHONE 2
Fax Personal
Computer
Phone
C.O. Line
or Analog
PABX/KSU
Station
Up to 12 standard
1 REN phones or
telephone devices.
Rear View of RG-10A
Model FAXJ-1000 (not included)
USE ONLY LISTED
CLASS 2 POWER
SOURCE 13.8VAC
1.25A MAX
OUT TO
PHONES
Viking Electronics, Inc., Hudson, WI. 54016
LINE
IN
Viking Electronics
715-386-8861
Caller ID
Many ISDN Terminal
Adaptors (TA) only provide
enough power to ring one or
two phones. The RG-10A
will alleviate this problem by
boosting the ring voltage to
additional devices.
C. Line Sharing Devices
Boost the ringing power of line sharing devices, such as the FAXJ-300, FAXJ-1000 or PDF-2 (Fax Back Documents
260, 478 and 265).
Activating the DC Talk Battery and Loop Current Boost
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Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or
subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate
such changes.
Fax Back Doc 420 Printed in the U.S.A.
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ZF301100 Rev B
Fax Switch
P
HONE DATA
Fax
Phone
Rear View of RG-10A
Fax Switch
Square Wave Shape Reshaped Waves
C.O. Line
or Analog
PABX/KSU
Station
USE ONLYLISTED
CLASS 2 POWER
SOURCE 13.8VAC
1.25A MAX
OUT TO
PHONES
Viking Electronics, Inc., Hudson, WI. 54016
LINE
IN
D. Reshape Square Wave Ringing
Some ring generators, in equipment such as fax switches, generate square ring waves that are difficult for other
devices to detect. The RG-10A detects and converts this ring wave to a “saw tooth” shape that nearly all equipment
can detect.
The RG-10A can be configured to add loop current to low loop current lines. This feature is not compatible with systems
that regulate the loop current.
IMPORTANT: Electronic components are sensitive to static electricity. Personnel and work area should be grounded before
handling.
Note: Be very careful when performing this procedure. Only use one hard to change position of switches and only touch
the LOOP CURRENT BOOST and POLARITY switches in the RG-10A. Other components in the RG-10A can be very high
voltage if the telephone line rings while performing this procedure.
Step 1. Remove the (2) screws on the bottom of the unit and then remove the top cover.
Step 2. Connect the telephone line or analog PABX/KSU station to the LINE IN modular cord of the RG-10A.
Step 3. Connect a single line telephone (or butt set) to the OUT TO PHONES jack on the RG-10A.
Step 4. Connect power to the RG-10A.
Step 5. Set the LOOP CURRENT BOOST switch to the ON position.
Step 6. Go off hook on the single line telephone (or butt set). The LOOP LED will light and dial tone will be heard in the phone.
Step 7. Set the POLARITY switch to the position that gives you the brightest LOOP LED, while off hook with the phone.
Step 8. Replace the top cover and screws of the RG-10A.
Step 9. Reconnect the normal telephones to the OUT TO PHONES jack on the RG-10A.
S1
S2
Internal View
of the RG-10A
Loop Current
Boost
OFF
ON
Polarity
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