vioguard Cubby User manual

Vioguard, Inc. Page 1 110-00257-01 Rev. C
Vioguard
Cubby/Cubby+
User Manual

Vioguard, Inc. Page 2 110-00257-01 Rev. C
Thank you for purchasing the Vioguard Cubby / Cubby+. This user manual contains important safety and
device information that should be read prior to use.
The above symbol indicates safety and device use messages in this manual. Failure to properly set up,
use and care for the Cubby / Cubby+ can increase the risk of serious injury or death, or damage to the
unit. Read this manual for important safety and health information. Keep this manual for future
reference. For a replacement user’s manual, or to see the most updated version, contact Vioguard
customer support at 425-318-7900. Read the complete manual for important safety and device use
information.

Vioguard, Inc. Page 3 110-00257-01 Rev. C
TABLE OF CONTENTS
1. Product Specifications
2. Product Warnings
3. Safety Instructions
4. Setup Instructions
5. Getting Started and Initiating a Disinfection Cycle
6. LCD Panel Indications
7. Cleaning Procedures
8. Limited One Year Warranty
9. No Other Warranties
10. Warranty Service
11. How to Obtain Warranty Service
12. Changes to Warranty Service
13. Limitations on Warranty Service
14. Limitation of Remedies
15. Limitation of Liability

Vioguard, Inc. Page 4 110-00257-01 Rev. C
PRODUCT SPECIFICATIONS
Weight: 15.6 lbs (Cubby) / 23.3 lbs (Cubby+)
Dimensions: 4” x 21” x 12”
Shelf Extension: 6.5”
UV-C Disinfection Lamp Life: 10,000 cycles.
Power Input: 100-240V, 50-60hz.
Power Consumption: 50W (Cubby) / 100W (Cubby+) maximum during disinfection cycles.
Includes: Enclosure with shelf, AC power cable, user manual.
Quick Clean Disinfection Cycle Time: 15-20 seconds
Deep Clean Disinfection Cycle Time: 60-90 seconds (total)
Product Warnings
Ultraviolet (UV-C) Radiation Hazard. Direct exposure to UV-C energy may cause significant eye damage
and/or skin damage. If direct light from the UV-C bulbs is visible inside the enclosure, remove power and
stop using immediately, and contact Vioguard for assistance.
Note that indirect and most reflected light consists of ambient light only and does not contain any
significant levels of hazardous UV-C energy. Reflected light that is visible from the outside of the unit with
the door closed does not contain any significant levels of hazardous UV-C energy.
Product contains Mercury. Manage properly.
This device complies with Part 18 of the FCC rules.

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Safety Instructions
WARNING: The following basic safety precautions should be observed at all times to protect against
injury:
1. Read and save all notices, warnings and safety instructions included with the product.
2. Avoid exposure to direct or reflected germicidal
ultraviolet rays inside the chamber. Germicidal ultraviolet rays are harmful to the eyes and skin.
Note: This product contains multiple safety interlock devices to ensure safe deployment of UV-C
energy.
3. Always disconnect power to the equipment and unplug before
moving or cleaning the product.
4. To prevent the risk of severe or fatal electrical
shock, the product should be plugged into a properly grounded electrical outlet using the
supplied power cable only. The equipment should never be used without a proper ground, or
with incompatible power input.
5. The product does not contain any user serviceable parts. Do not open or disassemble the
product.
6. Do not alter the construction or design. Do not remove safety labels or devices.
7. Do not use product for other than its intended purpose as described in the user manual.
8. Similar to natural sunlight, ultraviolet rays may affect certain materials and cause
discoloration in certain low-grade plastics over an extended period of use. Though the unit
utilizes ultraviolet light, do not expose plant life or any other organic material to the UV-C
energy utilized by this product.
9. Do not operate product if the power cord and/or plug are damaged, or if any other damage to
the unit is visible or suspected.
10. The product should be protected from the elements and from temperatures below freezing.
11. The product should be used in a stable location. Do not operate the product if
all four rubber feet are not on a stable surface.

Vioguard, Inc. Page 6 110-00257-01 Rev. C
SETUP INSTRUCTIONS
1. Open the Vioguard Cubby / Cubby+ packaging and visually inspect the product to ensure there is no
damage.
2. Read the user manual carefully to avoid harm to the product or to yourself and to understand how
to use the product properly.
3. Unpack the main Cubby / Cubby+ unit.
4. Unpack the provided AC power cord.
5. Plug the AC power cord into the rear-panel AC power socket of the unit and then plug the other end
into a grounded AC power source. The unit will power on automatically.
6. The enclosure of the Vioguard Cubby / Cubby+ is designed to support up to 50 lbs.
7. Wait for the LCD to illuminate and sequence through its startup icons.
8. The unit will be ready to use once “READY” is displayed on the LCD Screen.
9. Remove protective plastic film from door and any other packing plastic or foam before use.

Vioguard, Inc. Page 7 110-00257-01 Rev. C
GETTING STARTED AND INITIATING A CLEANING CYCLE
1. After completing the setup instructions, the Cubby is ready for use.
2. Open the front door and pull out the tray.
3. Place an item on the tray.
a. The Cubby includes an opaque tray with a rubberized mat and provides effective
disinfection from the top of the chamber. It contains a pass-through USB port built into the
tray, allowing keyboards or similar devices to be permanently installed in the chamber. Plug
your USB cable into the connector port, and then use the provided USB-B port on the rear of
the unit to connect to the end device.
b. The Cubby+ includes a transparent glass shelf and provides effective disinfection from both
the top and bottom of the chamber. It does not contain a USB pass-through, however the
chamber is large enough to accommodate any phone or tablet device and more. Simply
place your item(s) on the clear glass shelf.
4. Slide the tray back into the unit.
5. Gently close the door to begin the disinfection process.
6. The LCD will indicate the start of the cleaning process.
7. Refer to the LCD Panel Indications for more information regarding the Disinfection Cycles.
NOTES: The door may be opened safely at any time during a cleaning cycle without damaging the unit.
The UVC lights will instantly power off and the current cleaning cycle will simply end, providing only
limited disinfection. Once the door is closed again the cleaning cycle will begin from the beginning.
There is a brief 2-second delay after closing the door before the cleaning cycle starts. Do not open and
close the door rapidly.

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LCD PANEL INDICATIONS
1. Ready: Indicates unit is ready to disinfect or the device is ready after a cleaning cycle. The UVC
lights are off in this state.
2. Quick Clean: Quick Clean cycle in progress. The Quick Clean cycle averages 15-20 seconds from
start of the cycle. Once the Quick Clean cycle is completed, you can safely open the door and
remove the item(s) from the chamber to receive a limited disinfection if you choose. UVC lights are
on during the Quick Clean cycle and will continue to remain on through the following Deep Clean
cycle.
3. Deep Clean: Deep Clean cycle in progress. The Deep Clean cycle immediately follows a Quick Clean
cycle. The Deep Clean cycle averages a total time of 60-90 seconds from start of the cycle. Once the
Deep Clean cycle is completed successfully your items will have received a full disinfection as
measured by the dosimeter. UVC lights are on during the Deep Clean cycle but will turn off upon
completion. The lights will remain powered off until the items have been retrieved from the
chamber.
4. Status Bar: The Status Bar tracks the UVC Cleaning Cycle. The bar will fill from left to right with a
mark to indicate the end of the Quick Clean cycle and the beginning of the Deep Clean cycle. Once a
cycle is completed, the progress bar will remain filled until the door is opened. The progress bar will
then be cleared to show the unit is ready to start another cleaning cycle.
5. Error: Error indicates an issue has occurred with the unit. Consult the table “Troubleshooting” on
Page 10. If the error persists, please contact Vioguard Customer Support for assistance.

Vioguard, Inc. Page 9 110-00257-01 Rev. C
CLEANING THE CUBBY
The interior chamber is disinfected with ultraviolet light however it still may be necessary to clean the
unit occasionally.
1. Turn the Cubby off by unplugging the unit from AC power.
2. Clean the outer surface of the Cubby and the internal tray by wiping or brushing. Use pre-moistened
wipes, soft cloths, sponges or a soft bristle brush only.
3. Wipe with a dry cloth or allow to air dry.
4. Reconnect the Cubby to AC power.
DO NOT pour any liquid cleaner or disinfectant directly on any surface of the Cubby. Recommended
Cleaners/Disinfectants: Chlorine-based (max 10% solution), alcohol-based, quaternary ammonium, soap
and warm water. Note: Use manufacturers’ recommendations for concentrations.
DO NOT use the following: Petroleum-based cleaning fluids (such as gasoline, turpentine or oil),
acetone, bleach solutions with over 10% bleach, temperature or pressure sterilization, buffing or
scrubbing pads.

Vioguard, Inc. Page 10 110-00257-01 Rev. C
TROUBLESHOOTING
Issue:
Possible remedy:
The u
nit does not power on.
Check power cable connection. Only use included
power cable with unit. Only use compatible
power input voltages.
Cleaning cycle does not initiate.
Check to make sure that the door remains open
for 3 seconds before closing. The unit has a cutoff
that will prevent the bulbs from activating if the
door is opened and closed too rapidly.
Cleaning cycle runs until the completion of the
Deep Clean cycle and then display reads “Error”
Double check the tray to make sure that it is not
overloaded with large or bulky items.
If this error persists, contact Vioguard Customer
Support for assistance.
Display reads “Error” immediately upon the
initiation of a cleaning cycle.
Contact Vioguard Customer Support for
assistance.
The unit shows persistent errors.
If any err
ors persist after troubleshooting,
contact Vioguard Customer Support for
assistance.
LIMITED ONE YEAR WARRANTY
Vioguard warrants its products for a period of one year after purchase, free from defects in material and
workmanship and in material compliance with Vioguard’s then current specifications, documentation
and published materials. This limited warranty is given only to the original purchaser of the product and
this warranty does not cover, and Vioguard will have no obligation or liability for any cosmetic defects,
problems or malfunctions not caused by the manufacturer, including (but not limited to) issues arising
from a power surge, misuse (including outdoor use), abuse, negligence, accidents, wear and tear,
mishandling, misapplication, operation in a manner contrary to the documentation provided with the
product, operation on incorrect power supplies, third party products, modification, alteration, improper
servicing or tampering. This warranty does not cover wear from the use of disinfection lamps in the
product. In addition, this limited warranty will not apply for any product that is opened, disassembled,
or modified in any way, this includes defacing, altering, or removing any serial number. Lastly, any
shipment by the original purchaser after receipt of the product from Vioguard voids this limited
warranty.
CHANGES TO WARRANTY SERVICE
Warranty service conditions are subject to change. For the latest warranty service terms and conditions
see: www.vioguard.com/warranty/.

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NO OTHER WARRANTIES
The above warranty is exclusive and in lieu of all other representations or warranties, whether written
or oral, express, implied or statutory, except where such limitation of warranties is prohibited by law
and can be amended only by written instrument signed by an officer of Vioguard. Except where such
limitation of warranties is prohibited by law, Vioguard disclaims all other warranties to the maximum
extent permitted by warranty information-applicable law, including, but not limited to, any implied
representations or warranties of merchantability or fitness for a particular purpose, title or non-
infringement, quiet enjoyment, and any other representation or warranty obligation on the part of
Vioguard. Any implied warranties that cannot be disclaimed by law, shall only be in effect for a period of
three months from the date and time of purchase. The above warranty gives you specific legal rights and
you may have other rights which vary by jurisdiction. Some jurisdictions do not allow waiver of implied
warranties, so the above limitation may not apply to you. Where any term of this Limited Warranty is
prohibited by such laws, it shall be null and void, but the remainder of the Limited Warranty shall remain
in full-force and effect.
WARRANTY CLAIMS
If the Vioguard Cubby / Cubby+ you purchased fails to perform as warranted and you notify Vioguard of
the failure within the applicable warranty period and otherwise comply with all of the requirements
below (“How to Obtain Warranty Service”), Vioguard or its authorized reseller will replace or repair the
product(s) or,
if the product(s) cannot be repaired or replaced, Vioguard will refund the price paid for the defective
product. Such repairs or replacement will be made at no charge to you for parts or labor, provided that
you shall be responsible for any transportation cost. If Vioguard elects to repair or replace such
products, Vioguard shall have a reasonable time to make such repair or replacement. Note: Repairs have
a 90-day warranty. If the Vioguard Cubby / Cubby+ sent in is still under its original warranty, the new
warranty is 90 days or to the end of the original one-year warranty, whichever is longer.
HOW TO OPEN A WARRANTY CLAIM
Below are instructions to open a warranty claim:
1. Promptly notify Vioguard upon discovery of the product failure to perform as warranted. You
may submit a warranty claim online at www.vioguard.com/warranty/. This online form will
allow you to include a detailed explanation of the problem and to upload reference photos.
2. Receive a Return Material Authorization (“RMA”) from Vioguard.
3. Notify Vioguard of the intended shipment date to allow Vioguard to arrange for shipment
should Vioguard desire.
4. Return the product(s) to Vioguard as directed by Vioguard.

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LIMITATIONS ON WARRANTY SERVICE
Vioguard will not provide warranty service if Vioguard’s examination of the returned product discloses
that problems with the product do not exist or were caused by accident, misuse, abuse, mishandling,
neglect, alteration, negligence, unauthorized repair or alteration by anyone other than Vioguard.
Specifically, and without limiting the preceding, warranty service will not be provided and the limited
warranty shall be void if anyone other than Vioguard replaces (or attempt to replace) the disinfection
lamps or use the Vioguard Cubby / Cubby+ with any lamps other than those specified by Vioguard. If
warranty service is declined for any of the above, Vioguard will return the product to you at your
expense. Any replacement or repair shall fulfill all of Vioguard’s responsibility to you under any legal
theory, including, but not limited to, contract, tort, indemnity, statutory provision or otherwise.
LIMITATION OF REMEDIES
Except where prohibited by law, liability of Vioguard for an alleged defective product shall be limited to
the replacement of the product or a refund of the purchase price, at Vioguard’s sole option. The
foregoing constitutes buyer’s sole and exclusive remedy, in lieu of all other remedies, for Vioguard
furnishing defective or nonconforming products, materials, parts or service.
LIMITATION OF LIABILITY
Except where prohibited by law, Vioguard’s total liability to the buyer or any other third-party for all
types of losses or damage, whether on account of negligence, strict liability in tort, breach of contract,
breach of warranty or otherwise, at law or in equity, shall in no event exceed the total contract price for
any product with respect to which losses or damage occurred and shall not exceed the price you paid for
the Vioguard Cubby / Cubby+. No consequential damages except where prohibited by law, in no event,
including late delivery or failure to deliver, shall Vioguard be liable to anyone for special, collateral,
indirect, exemplary, incidental, consequential or punitive damages arising from any breach of any of the
provisions of this agreement, including without limitation, provisions regarding warranties, guarantees,
indemnities and patent infringement (such excluded damages to include but not be limited to, costs of
removal and reinstallation of products or items, loss of goodwill, loss of revenue, loss of actual or
anticipated profits, loss of use, loss or corruption of data or loss of privacy, any inability to use all or part
of the Vioguard Cubby / Cubby+, personal injury or any failure to meet any duty (including any duty of
reasonable care or of workmanlike effort) or any claim under contract (including any claim for
fundamental breach and for any rights conferred by any sale of goods act). These limitations and
exclusions shall apply notwithstanding any failure of any essential purpose of any limited remedy and
shall apply even if Vioguard or any supplier or agent has been advised of the possibility of such losses or
damages or in the event of fault, tort (including negligence), strict or product liability, misrepresentation
or other reason. This clause will survive the termination of this contract by the provisions contained
therein or through the operation of law. some jurisdictions do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.