Viola Systems H.264 User manual

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User’s Manual
Before attempting to connect or operate this product,
please read these instructions carefully and save this manual for future use.

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CAUTION
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER.
NO USER SERVICEABLE PARTS INSIDE.
PLEASE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
NOTE: This equipment has been tested and found to comply with the
limits for a Class “A” digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the users will be
required to correct the interference at their own expense.
FCC Caution: To assure continued compliance, use only shielded
interface cables when connecting to computer or peripheral devices.
Any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
this equipment.
This Class A digital apparatus meets all the requirements of the
Canadian Interference Causing Equipment Regulations.
WARNING
TO PREVENT FIRE OR ELECTRIC SHOCK HAZARD, DO NOT EXPOSE THIS
APPLIANCE TO RAIN OR MOISTURE.

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LIMITATION OF LIABILITY
THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTIBILITY, FITNESS FOR ANY
PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THE THIRD
PARTY’S RIGHT.
THIS PUBLICATION COULD INCLUDE TECHNICAL INACCUACIES OR
TYPOGRAPHICAL ERRORS. CHANGES ARE ADDED TO THE
INFORMATION HEREIN, AT ANY TIME, FOR THE IMPROVEMENTS OF
THIS PUBLICATION AND/OR THE CORRESPONDING PRODUCT(S).
DISCLAIMER OF WARRANTY
IN NO EVENT SHALL THE SUPPLIER BE LIABLBE TO ANY PARTY OR ANY
PERSON, EXCEPT FOR REPLACEMENT OR REASONABLE MAINTENANCE
OF THE PRODUCT, FOR THE CASES, INCLUDING BUT NOT LIMITED TO
THE FOLLOWINGS:
ANY DAMAGE OR LOSS, INCLUDING BUT WITHOUT LIMITATION,
DIRECT OR INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY,
ARISING OUT OF OR RELATING TO THE PRODUCT;
PERSONAL INJURY OR ANY DAMAGE CAUSED BY INAPPROPRIATE
USE OR NEGLIGENT OPERATION OF THE USER;
UNAUTHORIZED DISASSEMBLE, REPAIR OR MODIFICATION OF THE
PRODUCT BY THE USER;
ANY PROBLEM, CONSEQUENTIAL INCONVENIENCE, OR LOSS OR
DAMAGE, ARISING OUT OF THE SYSTEM COMBINED WITH THE
DEVICES OF THE THIRD PARTY;
ANY CLAIM OR ACTION FOR DAMAGES, BROUGHT BY ANY PERSON
OR ORGANIZATION BEING A PHOTOGENIC SUBJECT, DUE TO
VIOLATION OF PRIVACY WITH THE RESULT OF THAT
SURVEILLANCE-CAMERA’S PICTURE, INCLUDING SAVED DATA, FOR
SOME REASON, BECOMES PUBLIC OR IS USED FOR THE PURPOSE
OTHER THAN SURVEILLANCE.

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PRECAUTIONS
Please refer all work related to the installation of this product to
qualified service personnel or system installers.
Do not operate the appliance beyond its specified temperature, humidity
or power source ratings.
Use the appliance at temperature within 0oC ~ +50oC(32oF ~ 122oF) and
humidity below 85%.
The input power source for this appliance is +12 VDC.
Performance and lifetime of hard disk drives are easily affected by heat (used
at high temperature). It is recommended to use this appliance at
temperature within +20oC ~ +30oC(68oF ~ 86oF)
Handle the hard disk drives with care.
It is possible to damage them if they are moved while their motors are still
running. Do not move them just after turning the power on or off (for around
30 seconds).
Protect the hard disk drives from static electricity.
Do not stack them or keep them upright.
Do not use an electric screwdriver to fix them.
Clean only with dry cloth.
Do not block any ventilation openings.
Do not use the appliance near any heat sources such as radiators, heat
registers, stoves or other apparatus that produce heat.
Protect the power cord from being stepped on or pinched particularly at plugs,
convenient receptacles and the points where they exit from the apparatus.
Do not drop metallic parts through slots. This could permanently damage
the appliance. Turn the power off immediately and contact qualified service
personnel for service.
Handle the appliance with care. Do not strike or shake, as this may damage
the appliance.
Do not expose the appliance to water or moisture, nor try to operate it in wet
areas. Do take immediate action if the appliance becomes wet. Turn the
power off and refer servicing to qualified service personnel. Moisture may
damage the appliance and also cause electric shock.
Do not use strong or abrasive detergents when cleaning the appliance body.
When the dirt is hard to remove, use a mild detergent and wipe gently.
Do not overload outlets and extension cords as this may result in a risk of fire
or electric shock.
Please make a note of your settings and save them. This will help when you
are required to change the system configuration, or when unexpected failure
or trouble occurs.
Distributing, copying, disassembling, reverse compiling, reverse engineering,
and also exporting in violation of export laws of the software provided with this
product, is expressly prohibited.

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Table of Contents
1. Product Overview………………….……………………….……...
1.1 Features…………………..…….…………..…………………...
2. Panels And Remote Controller…………...………………….…….
2.1 Front Panel………….……….…………………………….…….
2.2 Back Panel………………….…………………………….……..
2.3 Remote Controller…………..…….……………………….……
3. Installations…….…….……………………………………….……
3.1 Basic Connections…………….………………………….……..
3.2 Optional Connections…………..………………………….……
4. Main Screen And Basic Operations………….……..……….…...
4.1 Text Input……………………………………….………………
4.2 Login And Logout………………………………………………
4.3 Basic Operations…………………………….…………………
4.4 Digital Zoom…….………………………….………….………
5. Menu Display………..……..………………………………….…...
5.1 Status Display….……………………………….………………
5.2 Video Adjustment…………..……………..……………..……
5.3 VGA Display……………………………………………………
5.4 Backup Device……………..……………..……………………
5.5 Software Upgrade (Administrator)..……………………………
5.6 System Shutdown (Administrator)……………….……………
6. Setup (Administrator)………………..….………………………...
6.1 Pre-Camera Setup…………………..….………………………...
6.2 Camera Setup……………………………………………………
6.2.1 Video Loss Setup…………………..………………………
6.2.2 Motion Setup……………………….………………………
6.3 Alarm Setup………………….…..…………………….……….
6.4 SEQ Display Setup………………………………………………
6.5 Scheduled Record Setup……………..…….………….…………
6.6 HDD Setup………………………………………………………
6.6.1 HDD Format/Clear………………..……………………….
6.6.2 Advanced HDD Setup……………..……………………….
6.7 Password Setup……………………………..…………………..
6.8 System Setup…………...………………………………………
6.9 RS-232/422/485 Setup…………..…………………….………..
6.10 Network Setup……………..…………………………………..
6.10.1 E-mail Setup……………..………………………………..
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6.10.2 FTP Setup……………..…………………………………..
6.10.3 Advanced Network Setup……………..…………………
7. PTZ Control……………………….………………………………
8. Search/Playback/Archive (Administrator/Supervisor) ………....
8.1 Search By Time……………………………………….…………
8.2 Search By Event / Log Display………………………….………
8.3 Smart Search………………………..………….……….………
8.4 Search Archived Files………………………….……….………
8.5 POS Search…………………………………….……….………
8.6 Playback/Archive For Search By Time………….….….………
8.7 Playback/Archive For Search By Event…………………………
8.8 Playback/Archive For Smart Search……………………………
8.9 Playback For Archived Files……………………………………
8.10 Playback/Archive For POS Search……………………………
9. Remote Access …………………………………………………..…
9.1 PC Remote Access…………………………………….…………
9.2 PDA/Mobile Phone Remote Access…………………….………
Appendix A – Specifications
Appendix B – Structures Of Menu Displays
Appendix C – Time Zone Table
Appendix D – Keyboard Control Protocol
Appendix E – Recording Table
Appendix F – MS-Windows HEM Utilities
Appendix G – GPS Function in Remote Software with Google Earth
Appendix H – Protocol Converter for Multiple POS
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1. Product Overview
The H.264 digital video/audio recorders are designed for use within a surveillance
system and are a combination of a hard disk recorder, a video multiplexer, and a web
server. To achieve the highest inter-connectivity and inter-operability, this series of
digital video/audio recorders are all based on industry-leading front-end to back-end
surveillance infrastructure. With state-of-the-art system architecture, powerful
hardware compression/decompression engine, and intelligent recording algorithms,
sixfold operation can be easily achieved without sacrificing the increasing demands of
functionality, performance, reliability, and availability in the surveillance industry.
1.1 Features
Up to 4 color and/or B/W cameras can be connected
H.264 Baseline Profile video compression/decompression with configurable
quality
ADPCM audio compression/decompression
Real sixfold operation - simultaneous record, live, playback, backup, control, &
remote access
Record capabilities –
Full-D1: up to 30 (NTSC) / 25 (PAL) IPS (Images Per Second)
Half-D1: up to 60 (NTSC) / 50 (PAL) IPS
CIF: up to 120 (NTSC) / 100 (PAL) IPS
Playback capabilities –
Full-D1: up to 30 (NTSC) / 25 (PAL) IPS
Half-D1: up to 60 (NTSC) / 50 (PAL) IPS
CIF: up to 120 (NTSC) / 100 (PAL) IPS
Realtime live display, 30 (NTSC) / 25 (PAL) IPS, for each channel
Event recording, time-lapse recording or both
Playback search by time or event (alarm, motion, & video loss)
Smart search & playback
Versatile display formats: full-screen and 4 split windows
Digital zoom, X2 & X4
Intelligent motion detection with programmable area and sensitivity
Powerful alarm processor with configurable triggering conditions and reactions
Up to two hard disk drives
Video/audio backup to USB2.0 storage devices, including pen drive, DVD+RW,
DVD+R, and DVD-R
Ethernet interface for remote access through web browser or proprietary remote
software, remote alarm notification, FTP video/audio storage, remote setup, and
remote software upgrade
1 I.E. software for multiple DVRs
PTZ control capabilities & RS-485 keyboard control capabilities
Multi-lingual support
Multi-level password and authentication key protection to ensure high degree of
security
GPS support
POS support

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Remote access through mobile phone or PDA
Support mouse operation

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2. Panels and Remote Controller
2.1 Front Panel
1. DVD Writer (optional)
Used for backup purpose if installed.
2. USB Mouse Connector
Connect to USB 1.1 compatible mouse before the DVR is power on.
3. USB connector
Connect to USB 2.0 compatible storage device, such as USB 2.0 disk
drive, DVD+RW, card reader, etc.
4. LEDs
Indicators for POWER, HDD, and Net.
5. MODE Button
Press this button to toggle between live mode and playback mode in main
screen display. In some dialogs, this button is used as a miscellaneous
function key. At playing, this button is used as “slow backward”.
6. SEQ Button
Press this button to switch to or return from SEQ display mode in main
screen display. In some dialogs, this button is used as a miscellaneous
function key. At playing, this button is used as “slow forward”.
7. CALL Button
Press this button to switch to or return from full screen display of the focus

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camera in main screen display. In some dialogs, this button is used as a
miscellaneous function key.
8. SEARCH Button
Press this button to display the search menu in main screen display. In
some dialogs, this button is used as a miscellaneous function key.
9. Remote I/R Sensor
Used to receive signal from I/R remote controller.
10.REC Button
Press this button to force manual recording. To stop manual recording,
press it again.
11.Play/Pause Button ( )
Press this button to play the recorded images, or pause the playback.
12.Stop Button ( )
Press this button to stop the playback.
13.Copy Button ( )
Press this button to copy the playback images to the internal DVD writer or
the storage device connected to the USB port. Press this button again to
stop copying.
14.MENU / ESC Button
Press this button to display the main menu or escape to the upper level
display.
15.PAGE Button
Press this button for page down in multi-split-window displays.
16.Left/Right Buttons ( , )
In PTZ control, press these buttons to pan the camera. In the other
screens, press this button to move the cursor or focus window.
17.Up/BS Button ( /BS)
Press this button to move the cursor or focus window in most
circumstances. In PTZ control, press this button to tilt up the camera. In
text editing mode, this button is used as “backspace” key.
18.Down/DEL Button ( /DEL)
Press this button to move the cursor or focus window in most
circumstances. In PTZ control, press this button to tilt down the camera.
In text editing mode, this button is used as “del” key.

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19.ENTER Button
This button is used as “enter” key in most circumstances. In PTZ control,
this button is used to start/stop the selected PTZ control mode.
20.(Split Windows) +/- Buttons ( )
In split-window display, press these buttons for next/previous split-window
display. In the others, press these buttons to change the contents.

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2.2 Back Panel
1. Video Input Connectors (1-4)
Connect system cameras to these BNC connectors. The internal 75
termination is always ON.
2. Call Monitor Output Connector (CALL OUT)
Connect TV monitor to this BNC connector for call monitor display.
3. Main Monitor Output Connectors (MAIN OUT, MAIN OUT Y/C)
Connect TV monitors to the mini-din S-video connector or the BNC
connector for main monitor display.
4. Audio Input Connectors (AUDIO IN 1-2)
These RCA connectors accept line-in audio signals supplied from external
devices such as microphone amplifiers.
5. Audio Output Connectors (AUDIO OUT 1-2)
These connectors supply line-out audio signals to external devices such
as speakers. Recorded audio will be supplied from AUDIO OUT during
playback.
6. Main Monitor Output VGA Connector (MAIN OUT VGA, optional)
Connect VGA monitor to the optional D-SUB 15-pin female connector for
main monitor display.
7. RS-232 Connector (RS-232 #1, RS-232 #2 (optional))
Connect this connector to PTZ camera(s), GPS modem, or POS system.
8. RS-485 Connector

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Connect this connector to RS-485 compatible PTZ camera(s) or keyboard.
Please refer to the manuals come with the RS-485 compatible devices for
the correct settings. Please refer to Appendix D for the Keyboard Control
Protocol for the digital video recorder.
9. Alarm Output Connectors (ALARM OUT 1-2)
Connect these connectors to 1 Normally Closed (NC) alarm outputs (1)
and 1 Normally Open (NO) alarm outputs (2).
10.Alarm Input Connectors (ALARM IN 1-4)
Connect these connectors to external devices such as sensors or door
switches.
11.Ethernet Connector
Connect this unit to a 10/100Base-T Ethernet network through this port.
12.NTSC/PAL Selector Switch
Set this unit to NTSC or PAL according to the local TV system.
13.Power Input (+12VDC)
Connect DC 12V power source to +12VDC Power Input.
14.Power Switch (POWER)
Turn the power of this unit on/off.

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2.3 Remote Controller
The remote controller is an optional accessory to ease the user’s operations. You can
do all the operations by the remote controller instead of the buttons on the front panel.
The effective distance is about 10 meters without any obstacle.
1. The Buttons
Each of these buttons corresponds to one of those buttons on the front
panel, or added for more advanced operations. Please refer to the
descriptions in Section 2.1 and Section 4.3.

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3. Installations
The installations described below should be made by qualified service personnel or
system installers.
3.1 Basic Connections
Please refer to the following diagram for the connections.
Please make sure to set the NTSC/PAL Selector Switch on the back panel
according to the local TV system for the system to work correctly.
Cameras
Connect the camera video input connectors to the video outputs from system
cameras or other composite video sources via coaxial cables. The internal 75
termination is always ON.
Main monitor
Connect the main monitor output connector (BNC or S-video) to a surveillance
TV monitor, or connect the optional VGA output connector to a VGA monitor.
The TV/VGA monitor displays selected live or recorded cameras in any available
split window format.
Power
Connect DC 12V power source to DC 12V Input.

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3.2 Optional Connections
Audio inputs
Connect the audio input connectors to the audio line-outs from system cameras or
other audio sources. Please make sure to associate the audio inputs with the
cameras in Camera Setup as described in Section 6.2 accordingly.
Audio outputs
Connect the audio output connectors to the audio line-ins from speakers.
Alarm inputs
Connect the alarm inputs to NC and/or NO type of alarm signals. Please make
sure to setup the alarm configurations as described in Section 6.3 accordingly.
Alarm outputs
Connect the alarm output #1 to NC type of alarm signal, alarm output #2 to NO
type of alarm signals.
Ethernet
Connect the Ethernet connector to a standard twisted-pair Ethernet cable for
remote access via LAN or internet. Please make sure to setup the related
configurations as described in Section 6.10 Network Setup.
USB 2.0 disk drives, DVD+RW, card reader, etc.
If the user wants to use USB2.0 peripheral device to retrieve important recorded
images and/or audio, please connect it to the USB port connector.

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I/R remote controller
The user may use I/R remote controller to control the digital video/audio recorder.
Call monitor
Connect the call monitor output connector to a surveillance TV monitor. This
monitor displays the full screen images of the cameras associated with the events
(alarm or motion) or the images from the installed cameras sequentially according
to the SEQ Display Setup (Section 6.4) for call monitor.
PTZ Cameras
Connect the RS-232 connector or the RS-485 connector to PTZ camera(s) via the
appropriate cable. The system supports a variety of different PTZ cameras,
including Pelco D protocol Dome, SamSung SCC-641P, Kalatel Cyber Dome,
Bosch AutoDome, etc. But different PTZ cameras can coexist in a system only
if they support the same protocol. Please make sure to set the PTZ ID of the
camera(s), and setup the camera (Section 6.1), and RS-232 or RS-422/485
(Section 6.9) accordingly.

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RS-485 keyboard or Terminal
Connect the RS-485 connector to a RS-485 keyboard controller or VT-100
terminal via the appropriate cables. Please refer to the following diagram for the
correct connection. Please make sure to setup the RS-422/485 configurations as
described in Section 6.9 accordingly. Please refer to Appendix D for the
Keyboard Control Protocol for the digital video recorder.
GPS modem
Connect the RS-232 connector to GPS modem via the appropriate cable. The
system supports the GPS modems with NMEA0183 protocol. Please make sure
to setup the RS-232 port (Section 6.9) accordingly.

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POS system
Connect the RS-232 connector to POS system via the appropriate cable. The
system supports the POS systems which can be connected to the following
printers – Epson-TM200, Epson-TMU295, Epson-TMU300, Epson-TMU675,
Epson-TMT882, Epson-RPU420, and Epson-MD332S. Please make sure to
setup the RS-232 port (Section 6.9) accordingly.
Top figure: 1-to-1; bottom figure: RS-232/Multiple, 1-to-many

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4. Main Screen And Basic Operations
The split-window screen, as shown above, is the main screen after system startup.
There are two types of split-window screens, including 1-Window and 4-Window.
The system will remember the last one before normal shutdown (as described in
Section 5.6) of the system. In addition to the split windows, the system time is
displayed on the lower-left corner, the system states on the lower-right corner, and the
rolling screen messages, if shown while certain event occurs, on the lower corner.
The system states, from right to left, are described as the followings:
(1) Normal recording percentage,
(2) Alarm recording percentage,
(3) Mute state – speaker icon shown for not mute, not shown for mute,
(4) X2 state – X1, X2, or X4,
(5) Manual record ON/OFF – REC icon shown for ON,
(6) Backup state – Backup icon shown for backup, and
(7) SEQ display ON/OFF or playback state – SEQ icon shown for SEQ display ON,
other icons for different playback states.
* If mouse is connected, the mouse operation icons will be shown when the mouse
cursor is moved to the bottom of the screen.
* Recording icon & Motion may be shown after camera title.
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