Viora Pristine User manual

Service and Maintenance
Version: F
Field: Service Documents
Number : MK- 028
Page 1 of 23
Subject: Pristine Service Manual
Revision History
REV
DESCRIPTION
NAME
DATE
A
First Issue
Ofer Adi
12 May 09
B
Update
Ofer Adi
5 Sep. 09
C
Update
Ofer Adi
12 May 09
D
Update
Ofer Adi
07 Sep. 11
E
Addition of a new On/Off button
Ofer Adi
24 Oct. 2011
F
Correction Work
Ofer Adi
17 Nov. 2011
AUTHORIZATION
NAME
TITLE
SIGNATURE
DATE
Issued By:
Ofer Adi
Service Manager
17 Nov. 2011
Reviewed By:
Omri Kesler
COO
17 Nov. 2011
Approved By:
Danny Erez
CEO
17 Nov. 2011

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Subject: Pristine Service Manual
Service Manual
Copyright © 2011 Viora All rights reserved.
Viora reserves the right to make changes to its products or specifications to improve performance, reliability, or
manufacturability. Information furnished by Viora is believed to be accurate and reliable. However, Viora

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Subject: Pristine Service Manual
assumes no responsibility for its use. No license is granted by its implication or otherwise under any patent or
patent rights of Viora.
No part of this document may be produced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Viora.
Data is subject to change without notification.
Viora has patents and pending patent applications, trademarks, copyrights, or other intellectual property rights
covering subject matter in this document. The furnishing of this document does not give you any license to
these patents, trademarks, copyrights, or other intellectual property rights except as expressly provided in any
written agreement from Viora.
Specifications are subject to change without notice.
Release Date: September 2011
Before using the device, please check local regulations. If any local legislation is
violated, use cannot be authorized.
In the United States, federal law restricts prescription medical devices to sale by
or on the order of a physician, or properly licensed practitioner. Viora makes no
representations regarding federal, state, or local laws or regulations that might
apply to the use and operation of this device.
Corporate Headquarters
Viora, Inc.
30 Montgomery Street
Suite 660
Jersey City, NJ USA 07302
Tel: [phone]
Fax: + 1 201-332-4200
Website:www.vioramed.com
E-mail: [email protected]m

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TABLE OF CONTENTS
PREFACE …………………………………………………………………………….….5
Introduction ………………………………………………………………………...……7
Safety Warnings ………………………………………………………….………………7
System Labels………………………………………………………………………..……7
Electrical Shock Hazard…………………………………………………………….……..8
General System Overview………………………………………………………….….…..9
Main Components ………………………………………………………………….….….9
Rotary Compressor…………………………………………………………………..…….9
Control System ………………………………………………………………………..…10
Diamond TipTM Hand Piece………………………………………………………….…..11
System's Block Diagram…………………………………………………………….……11
Technical Specifications ………………………………………………….……………12
Internal Parts Access……………………………………………………………….……..12
Internal Parts ………………………………………………………………….…………14
Replacing Parts ……………………………………………………………….…………15
Replacing fuse ………………………………………………………………….……….15
Replacing electrical inlet ……………………………………………………….………..15
Replacing back On/Off Rocker Switch ………………………………………….……..16
Replacing fan …………………………………………………………………….……..16
Replacing compressor……………………………………………………………………17
Replacing 110V-220V Transformator …………………………………………………..18
Replacing Front On/Off push button …………………………………………………..18
Replacing vacuum valve ……………………………………………………………….19
Appendix ………………………………………………………………………………..20
Appendix A - Troubleshooting
Appendix B - Service Kit

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1PREFACE
Viora would like to welcome you and thank you for choosing the Pristine™ diamond-peel
microdermabrasion system. Pristine™ represents the state of the art in diamond-based
microdermabrasion systems. The system was designed using the highest quality components to
guarantee optimum performance and durability. To ensure proper use of the device, we recommend
that you read this manual carefully. The following sections provide a detailed description of the
system, the technical specifications, functional structure, servicing and maintenance instructions. We
have also included a section on troubleshooting.
Conventions Used in this Manual
The following conventions in the form of notes, cautions and warnings are used in this manual:
Note
The content of this Note offers general information that is important to keep in
mind.
Caution
A Caution alerts the user to the possibility of a problem with the device
associated with its use or misuse. Such problems include system malfunction,
failure, and damage to the system or other property. The caution statement
includes a precautionary action that should be taken to avoid the hazard.
Warning
A Warning alerts the user to the possibility of injury, death, or serious adverse
reactions associated with the use or misuse of the system.

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Warning
The electrical hazard present during servicing of PristineTM can be dangerous if
proper safety precautions are not taken. Only qualified technicians who have
received appropriate training by Viora are authorized to maintain and service the
PristineTM system.
The technician servicing the system must:
Have a good understanding of, and experience in, electronic troubleshooting and repair;
Carefully read the User Manual;
Successfully complete the Viora service training course on the PristineTM system.
Viora is responsible for the safety, the reliability and the performance of the system PristineTM, ONLY if
the following conditions are met:
Authorized personnel have installed, maintained and serviced the PristineTM system.
Electrical facilities at the installation site comply with all application codes.
The system is used in accordance with the instructions specified in this manual.

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1. Introduction
Microdermabrasion skin science is evolving –and so is the technology associated with it.
Pristine is a breakthrough, state-of-the-art Microdermabrasion system. An innovative device
combining the polishing action of laser-cut diamond crystals with the cleaning action of a
vacuum; Pristine™ turns standard Microdermabrasion into an effective, controlled procedure
conducted on the upper dermis. Even after one treatment, patients experience a significant
change in their skin’s texture.
Note
For maximum safety, please read the User Manual before starting the treatment.
2. Safety Warnings
This section contains the safety instructions that must be observed in order to avoid potential hazards that
could result in personal injuries or could damage your equipment.
All personnel operating or maintaining this system must carefully read and be fully familiar with the
safety information provided in this section before attempting to service the system. Use of controls,
adjustments or performance of procedures other than those specified herein may result in personal harm
or damage the system.
2.1. General
The PristineTM system has been designed to meet the all relevant industry safety standards.
The PristineTM has been designed, built, installed and used according to the established safety
rules. Only if the system is used correctly and carefully full safety can be guaranteed. Therefore,
the following section describes the safety requirements and the precautions that must be followed
during the use and service of the system.
2.2. Location of the System
The Pristine™ can be placed in any cosmetic or medical working clinic room specifically
designed to accommodate a device, with humidity, pressure and temperature within the range
specified in this Manual (See Section 4 –Technical Specifications).
2.3. System Labels
The following chart describes the Pristine™ labels, their meaning and their placement. The
affixed labels must be immediately replaced when they are no longer intact or legible.

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LABEL
Identification label (Figure 1)
States product name, name and address of Manufacturer, serial number, model number, voltage, current, power
and frequency. This includes the CE mark. The serial number is a number of 7 digits indicating the following:
The first two digits on the left indicate the year of manufacturing. The next two digits indicate the week of
manufacturing. The last three digits are running numbers; for example:06/15949 means:
06=year 2006
15=week 15 in 2006
949=running number
Warning label (Figure 2)
Hazardous label for the careful operation of the system especially while performing maintenance and service
activities.
VIORA
30 Montgomery street, suite 660
Jersey city, NJ 07302 - USA
Tel. [phone]
Model: Pristin
S/N: .................
P/N: APRI0001
Supply voltage: 100130V
Supply frequency: 5060 Hz
Max electrical power: 200 W
Fuses: 1 x 6.3 AT
Date of manufacture: ……………..
Warning!
The equipment should be
used by authorized personal
only. Read the instruction
carefully before making any
type of operation. Connect
only to grounded outlet.
Never open the equipment.
Don't operate the equipment
if safety guards are not in
place.
Figure 1. Identification label Figure 2. Warning label
2.4. Electrical Shock Hazard
Due to the high voltage present within the system, the product must not be used if the product
cover is not properly closed.
Warning
Do not use the system if the product cover is not properly closed.
The electrical hazard present during servicing of the PristineTM can be dangerous
if proper safety precautions are not taken. Only qualified technicians who have
received appropriate training by Viora are authorized to maintain and service the
PristineTM system.
Any assembly/disassembly of the system has to be executed by authorized
personnel only.

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The equipment is grounded by the supply cable; good grounding of the principal electrical circuit
is essential for safe operation.
3. General System Overview
The Pristine™ is a 110/220V AC system based on vacuum pressure produced by an electrical rotary
compressor which is the heart of the system
3.1. Main Components
The Pristine™ main components include:
-Rotary compressor
-Control system
-DiamondTipTM hand piece
Below is a description of each individual component.
3.1.1. Rotary Compressor
The rotary compressor is the unit that provides the vacuum pressure in the system
running through the entire system’s pipes. This compressor is rated by 110/220v AC
network electricity. The compressor is connected to the base of the system by 4 screws
that sit on springs to avoid the compressor’s vibrations from affecting the entire system
(Figure 3).
Figure 3. Rotary Compressor
Compressor
Cooling fan

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3.1.2. Control System
The control system is a simple and easy to operate unit which is located in the front and
back panels of the system. The Pristine™ control system is composed of:
Front Display (Figure 4)
1. On/Off button
2. Vacuum meter
3. Vacuum control
Figure 4. Front Display
Back Panel (Figure 5)
1. Line filter
2. On/off switch
Figure 5. Back Panel
On/Off Switch
Line filter
On/Off Button
Vacuum controller
Vacuum meter

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3.1.3. Diamond TipTM Hand Piece
The Diamond TipTM hand piece is equipped with a variety of treatment tips featuring
different coarseness and exfoliation grades to enable a specified treatment per patient.
The User Manual provides detailed explanations about each tip and its uses.
3.2.1.System Block Diagram
Note: The above block diagram defines 110V AC systems. In 220VAC systems there
is no transformer.

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4. Technical Specifications
Main Console
Dimensions 270 (H) x 420 (L) x 300 (W) mm
Weight 10 Kg/ 12 Kg (for the 110V version)
Rated Power 110v/220v AC 50/60Hz
Power Absorption 200VA
Electrical Protection Fuses 1 x 6.3 AT (1 x 6.3 SB in the 220 version)
Environmental Requirements Temperature: 0-45°C (32°-113°F);
Room Humidity 80% max
Packed system
Dimensions 380 (H) x 580 (L) x 500 (W) mm
Weight 16.5 Kg/ 18.5 Kg (for the 110V version)
Pristine™ Upgrade Kit
Weight 3 Kg
Ultrasonic Cleaner
Weight 1.4 Kg
Diamond Peel Pro-kit Assembly
Weight 0.5 Kg
Service Kit
Weight 12.380 Kg
Dimensions 500 (H) x 320 (L) x 220 (W) mm
5. Internal Parts Access
Warning
The electrical hazards present during servicing of the Pristine™ can be dangerous
if proper precautions are not taken. For this reason, the Pristine™ is to be
serviced only by those qualified technicians who have received appropriate
training on the system from Viora and who are familiar with the safety
considerations discussed in Section 2 of this manual.
Use of controls or procedures other than those specified herein may result in an
increased hazard exposure.

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To access the internal parts of the system, follow the below procedure:
1. Unscrew the 8 X M4 screws, two at the back of system and six at the bottom of the
system (Figures 6-7).
Figure 6. M4 bolts location –bottom Figure 7. M4 bolts location - back
2. Unscrew the top part of the vacuum control knob to expose the M3 bolt holding it in
place (Figure 8, 9). Unscrew the M3 Bolt, and pull the knob out head.
Figure 8. Vacuum control knob Figure 9. Exposing the M3 bolt
3. Gently pull off the system’s cover and put it aside.
4. Unscrew the 4 screws (two in the front and two on the back) that connect the
protecting plate to remove it and set it aside (Figure 10).
Figure 9. Protecting plates and screws
2 X M4 bolt
6 X M4 bolt
Protecting plate
Location of
screws

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Warning
All technical operations must be made using the maximum possible care, to avoid
damaging any internal parts.
5.1. Internal Parts
Warning
Before handling the system's internal parts, make sure that the system is
disconnected from the electric socket.
Below you will find the complete list of the internal parts of the Pristine™ system:
1. Compressor (Figure 10)
2. Vacuum main filter (Figure 10)
3. Cooling fan (Figure 10)
Figure 10. Internal Parts (Compressor, Main Filter, Cooling fan)
4. Transformer (for 110VAc units only) (Figure 11)
Figure 11. Transformer
5. Vacuum system pipes and connections (Figure 12).
Cooling fan
Compressor
Vacuum main filter

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Figure 12. System Pipes and connections
6. Replacing Parts
In this section you will find replacement instructions to the system’s different components and parts. For
safe and efficient service please follow the instructions below.
6.1. Replacing the fuse
-Each system arrives with 2 fuses (one in use and a spare one).
-Both fuses are stored in the fuse house located in the electrical inlet at the back of the system.
-To access the fuses pull out the fuse house and expose the filters (figure 13).
-To replace the fuse, simply pull out the fuse in use and replace with the provided fuse.
Figure 13. Locating the fuse house
6.2. Replacing the electrical inlet
-Disconnect the internal wires that are connected to the inlet from the inside of the system.
-Unscrew two black screws from the outside of the system securing the inlet in place.
Replace the inlet with a new one.
-Replace the two black screws and reconnect internal wires.
Spare Fuse
Fuse in
operation

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6.3. Replacing the back On/Off Rocker Switch
-Disconnect the internal wires that are connected to the switch from the inside of the system (Figure
14).
-Push out the switch (from the internal side of the system towards outside), using a thin flat
screwdriver.
-Put in a new switch and connect the internal wires from the inside the system.
Figure 14. On/Off Rocker switch wires
6.4. Replacing the fan
-Disconnect the fan wires from the block terminal (Figure 15).
-Unscrew the four 8-32 screws securing the fan into place (Figure 16).
-Replace the fan with a new one.
-Screw on the four screws.
-Reconnect the 2 fan wires to the terminal block
Figure 15. Fan terminal block Figure 16. Location of fan screws
On/Off Rocker
switch wires
Fan's terminal
block
4 X 8-32
screws

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6.5. Replacing the compressor
-Disconnect the compressor electricity harness connection (blue and brown wires), from the terminal
block and the ground (green and yellow wires) from the compressor (Figure 17).
-Loosen the screw of the compressor capacitor from inside the system (Figure 18).
-Disconnect the vacuum system from the compressor vacuum inlet by pulling the pipe out of the
vacuum inlet.
-Loosen the 4 X M8 nylock nuts (Figure 19) that connect the compressor to the system’s body, and
replace the compressor with a new one.
Figure 17. Compressor harness and ground Figure 18. Location of capacitor screw
Figure 19. Location of M8 nylock nuts
4 X M8 nylock nuts
Compressor
ground
Compressor
harness

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6.6. Replacing the 110V-220V Transformer (for 110V Systems only).
-Disconnect the transformer’s wire from the 110V in and 220V out.
-Unscrew 4 transformer screws using cross screw driver (Figure 20).
-Replace the transformer with a new one.
Figure 20. Transformer and relevant connections
6.7. Replacing the Front On/Off push button
-Unscrew the protecting nut of the push button from the inside of the system (Figure 21).
-Disconnect the electrical wires connected to the push button, label the wires and their connection
(Figure 22).
-To remove the push button pull it from the outside of the system.
-Replace the button with a new one.
-Reconnect the wires to their matching connection ports as follows (Figure 23):
oBlue wire connected to exit number 1
oThick and thin brown wires connected to exit number 2
oSingle thick brown wire connected to exit number 3
oSingle thin brown wire connected to exit number 4
-Please be advised, if you have a new revision system, all you need to do to disconnect the button
electricity is to disconnect the button’s Molex connection from the harness (Figures 23 A&B)
Harness inlet
Transformer
Harness outlet

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Figure 21. Protecting nut
Figure 22. Labeling electrical wires Figure 23. Labeling ports
Figure 23A. the new type of on/off button Figure 23B. the Molex connection
6.8. Replacing the vacuum valve
-Disconnect the vacuum pipe (Figure 24) that is connected to the valve (Figure 25).
-Unscrew the nut that tight the valve to the system body and replace the valve.
1
2
3
4
3
4
2
1

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Figure 24. Vacuum valve and nut Figure 25. Vacuum valve
Appendix
Appendix A
Troubleshooting
This chapter provides troubleshooting information, detailing the cause and the solution.
In general, trouble shooting for the Pristine™ is divided into 2 main categories; vacuum related trouble
shooting and electrical related trouble shooting.
Note
The Troubleshooting chapter is presented as a process. The colored block
diagrams represent symptom (blue), probable cause (yesllow) and solution
(green).
Vacuum valve
Nut (exterior
view)
Vacuum valve
pipe
Vacuum valve
Nut (interior
view)