Viqua VT1 User manual

425 Clair Rd. W, Guelph, Ontario, Canada N1L 1R1
t. (+1) 519.763.1032 • tf. (+1) 800.265.7246 (US and Canada only)
t. ([phone] (Europe only) • f. (+1) 519.763.5069
e-mail: [email protected]
www.viqua.com
Models:
VT1, VT1/2, VT1/2A, VT1/2B, VT1/12
VT4, VT4/2, VT4/2A, VT4/2B, VT4/12
Owner’s Manual
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520074_RevV

2
Congratulations on the purchase of your ultraviolet (UV) water system! This
system uses the most advanced UV technology on the market and is designed to
provide you with years of trouble free operation with minimal maintenance.
To ensure ongoing optimal operation, UV lamps need to be replaced annually with
VIQUA factory-supplied replacements. VIQUA lamps are the result of extensive
development resulting in a highly efficient platform with extremely stable UV output over
the entire 9000 hour lifetime. Its success has led to a proliferation of non-genuine copies
in the market.
The UV lamp is the heart of the UV system, and there should be no compromise when
it's time for a replacement.
Why should you insist on genuine factory supplied VIQUA replacement lamps?
•Use of widely available, non-genuine, replacement lamps has been shown to
damage the control module of VIQUA UV equipment.
•An increasing number of calls to VIQUA Technical Support are connected with non-
genuine lamps being used (unknowingly) as replacements.
•Damage arising from the use of non-genuine lamps poses a safety risk and is not
covered by equipment warranty.
•Unless the UV equipment is equipped with a UV sensor (monitor), it is not possible to
verify the UV (invisible) output of replacement lamps.
•Similar appearance to the original lamp and the presence of (visible) blue light does
not mean equivalent performance.
•VIQUA replacement lamps undergo rigorous performance testing and strict quality
control processes to ensure that the safety and performance certifications of the
original equipment are not compromised.
So, you can see that it's simply not worth the risk! Insist on genuine VIQUA replacement
lamps.

Safety Information
3
Section 1 Safety Information
These are the original instructions. Please read this entire manual before operating this equipment. Pay attention to all
danger, warning, and caution statements in this manual. Failure to do so could result in serious personal injury or damage to
the equipment.
Make sure that the protection provided by this equipment is not impaired. Do not use or install this equipment in any manner
other than that specified in the installation manual.
1.1 Potential Hazards:
Read all labels and tags attached to the system. Personal injury or damage to the system could occur if not observed.
1.2 Safety Precautions:
Waste electrical and electronic equipment (WEEE). This symbol indicates
that you should not discard wasted electrical or electronic equipment
(WEEE) in the trash. For proper disposal, contact your local recycling/
reuse or hazardous waste center.
This symbol indicates not to store any combustible or flammable
material close to the system.
This symbol indicates there is Mercury present. This symbol indicates that the contents of the transport package
are fragile and the package should be handled with care.
This is the safety alert symbol. Obey all safety messages that follow this
symbol to avoid potential injury. When on the equipment, refer to the
Operational and Maintenance manual for additional safety information.
This symbol indicates safety glasses with side protection is
required for protection against UV exposure.
This symbol indicates a risk of electrical shock and/or electrocution exists. This symbol indicates gloves must be worn.
This symbol indicates the marked equipment may contain a component
that can eject forcibly. Obey all procedures to safely depressurize. This symbol indicates safety boots must be worn.
This symbol indicates the system is under pressure. This symbol indicates the operator must read all available
documentation to perform required procedures.
This symbol indicates there is a potential UV hazard. Proper protection
must be worn. This symbol indicates the plumber must use copper piping.
This symbol indicates the marked item could be hot and should not be
touched without care.
This symbol indicates that the system should only be connected to
a properly grounded, grounding-type controller receptacle that is
protected by a Ground Fault Circuit Interrupter (GFCI).
This symbol indicates there is a potential for VERY hot water when flow is
started.
DANGER
Failure to follow these instructions will result in serious injury or death.
• Electric Shock: To avoid possible electric shock, special care should be taken since water is present near the electrical equipment. Unless a
situation is encountered that is explicitly addressed by the provided maintenance and troubleshooting sections, do not attempt repairs yourself,
refer to an authorized service facility.
• GROUNDING: This product must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance for electric
current to reduce the risk of electrical shock. This system is equipped with a cord having an equipment-grounding conductor and a grounding plug.
The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.
Improper connection of the equipment-grounding conductor can result in a risk of electrocution. Check with a qualified electrician or service
personnel if you are in doubt as to whether the outlet is properly grounded. Do not modify the plug provided with this system – if it does not fit in the
outlet, have a proper outlet installed by a qualified electrician. Do not use any type of adapter with this system.
• GROUND FAULT CIRCUIT INTERRUPTER PROTECTION: To comply with the National Electrical Code (NFPA 70) and to provide additional
protection from the risk of electric shock, this system should only be connected to a properly grounded, grounding-type controller receptacle that is
protected by a Ground Fault Circuit Interrupter (GFCI) or to a residual current device (RCD) having a rated residual operating current not exceeding
30 mA. Inspect operation of GFCI as per manufacturer’s suggested maintenance schedule.
• DO NOT operate the UV system if it has a damaged cord or plug, if it is malfunctioning or if it has been dropped or damaged in any manner.
• DO NOT use this UV system for other than intended use (potable water applications). The use of attachments not recommended or sold by the
manufacturer / distributor may cause an unsafe condition.
• DO NOT install this UV system where it will be exposed to the weather or to temperatures below freezing.
• DO NOT store this UV system where it will be exposed to the weather.
• DO NOT store this UV system where it will be exposed to temperatures below freezing unless all water has been drained from it and the water
supply has been disconnected.
Hg
UV
Cu

Safety Information
4
1.3 Water Chemistry
Water quality is extremely important for the optimum performance of your UV system. The following levels are
recommended for installation:
* Where total hardness is less than 7 gpg, the UV unit should operate efficiently provided the quartz sleeve is cleaned
periodically. If total hardness exceeds 7 gpg, the water should be softened. If your water chemistry contains levels in excess
of those mentioned above, proper pre-treatment is recommended to correct these water problems prior to the installation of
WARNING
• During extended periods of no water flow, the water in your chamber can become very hot (Approx. 60 °C) and potentially lead to scalding. It is
recommended to run your water until this hot water has been purged from your chamber. Do not allow water to contact your skin during this time. To
eliminate this condition, a temperature management valve can be installed at the outlet of your UV system.
• Do not pass water through the UV system for a minimum of 5 minutes after applying power (including after power interruptions) to avoid passing
under-treated water that may, in rare instances, pose health hazards.
• This system contains a UV Lamp. Do not operate the UV Lamp when it is removed from the chamber. Unintended use or damage of the system
may result in the exposure of dangerous UV radiation. UV radiation may, even in little doses, cause harm to the eyes and skin.
• Changes or modifications made to this system without the consent of the manufacturer could render the system unsafe for operation and may void
the manufacturer's warranty.
WARNING: This product can expose you to chemicals including phthalates, which is known to the state of California to cause cancer, and mercury,
which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
CAUTION
Failure to follow these instructions could result in minor or moderate injury.
• Carefully examine the UV system after installation. It should not be plugged in if there is water on parts not intended to be wet such as, the
controller or lamp connector.
• Due to thermal expansion concerns and potential material degradation due to UV exposer, it is recommended to use metal fittings and at least 10”
of copper pipe on the outlet of your UV chamber.
• Hg EXPOSURE: The UV lamp contains mercury. If the lamp breaks, then avoid inhalation or ingestion of the debris and avoid exposure to eyes
and skin. Never use a vacuum cleaner to clean up a broken lamp as this may scatter the spilled mercury. Obey local regulations and guidelines for
the removal and disposal of mercury waste.
NOTICE
• The UV lamp inside the UV system is rated at an effective life of approximately 9000 hours. To ensure continuous protection, replace the UV lamp
annually.
• The UV system is not to be used or played with by children. Persons with reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, are also not to handle the UV system unless they have been given supervision or instruction.
• This system is intended to be permanently connected to the water lines.
• This system is not intended to be used in or above water or outdoors or used in swimming pools when persons are in the pool.
• EXTENSION CORDS: If an extension cord is necessary, use only 3-wire extension cords that have 3-prong grounding-type plugs and 3-pole cord
connectors that accept the plug from this system. Use only extension cords that are intended for outdoor use. Use only extension cords having an
electrical rating not less than the rating of the system. A cord rated for less amperes or watts than this system rating may overheat. Exercise
caution when arranging the cord so that it will not be tripped over or pulled. Do not use damaged extension cords. Examine extension cord before
using and replace if damaged. Do not abuse extension cord. Keep extension cord away from heat and sharp edges. Always disconnect the
extension cord from the receptacle before disconnecting this system from the extension cord. Never yank cord to pull plug from outlet. Always
grasp the plug and pull to disconnect.
• If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
• SYSTEM PROTECTION: To protect your Controller, a UL1449 certified (or equivalent) transient voltage surge suppressor is strongly
recommended.
• The UV lamp in this system conforms to the applicable provisions of the Code of Federal Regulations (CFR) requirements including, Title 21,
Chapter 1, Subchapter J, Radiological Health.
• Read and understand the Owner’s Manual before operating and performing any maintenance on this equipment.
Water Quality and Minerals Level
Iron < 0.3 ppm (0.3 mg/L)
Hardness* < 7 gpg (120 mg/L)
Turbidity < 1 NTU
Manganese < 0.05 ppm (0.05 mg/L)
Tannins < 0.1 ppm (0.1 mg/L)
UV Transmittance > 75% (call factory for recommendations on applications where UVT < 75%)
UV
Hg

General Information
5
your UV system. These water quality parameters can be tested by your local dealer, or by most private analytical
laboratories. Proper pre-treatment is essential for the UV system to operate as intended.
Section 2 General Information
Figure 1 System Components
Item Description Part Number UV Systems
1Open-ended, GE 214 fused quartz
sleeves with fire polished ends
QS-212 VT1, VT1/2, VT1/2A, VT1/2B, VT1/12
QS-330 VT4, VT4/2, VT4/2A, VT4/2B, VT4/12
2 O-ring 410867 Used on all systems
3
Hard glass, coated Sterilume®-EX UV
lamps for long, consistent life (9000
hours)
S212RL VT1, VT1/2, VT1/2A, VT1/2B, VT1/12
S330RL VT4, VT4/2, VT4/2A, VT4/2B, VT4/12
4 Retaining nut RN-001 Used on all systems
5 Lamp connector - -
6 Controller
BA-VT VT1 and VT4
BA-VT/2 VT1/2 and VT4/2
BA-VT/2A VT1/2A and VT4/2A
BA-VT/2B VT1/2B and VT4/2B
7 Controller (for 12VDC models only) BA-RO/P/12 VT1/12, VT4/12
8 2.5” Mounting brackets 410846 Used on all systems
9 Lamp connector base 270276-R Used on all systems
10 Spring SP008 Used on all systems
11 Retaining nut with plug RN-001/1 Used on all systems
11
1
2
3
5
4
10
8
7
9
6

Installation
6
Section 3 Installation
3.1 UV System
The UV system is designed to be mounted either horizontally or vertically at the point-of-use or point-of-entry depending on
the specific flow rate of the unit.
If installing the chamber in horizontal position the outlet port must be pointing upwards to ensure all air is fully purged from
the chamber.
Note: The ideal installation is vertical with the lamp connector on top. This is to prevent water damage from occurring on the
lamp pins and lamp connector.
•The controller should be mounted either above or beside the UV chamber. Always mount controller horizontally to
prevent moisture from running down cordage and causing a potential fire hazard. Drip loops in all cordage connected to
controller is highly recommended. Refer to Figure 4.
•The complete water system, including any pressure or hot water tanks, must be sterilized before start up by flushing
with chlorine (household bleach) to destroy any residual contamination.
•The UV system is intended for indoor use only. Do not install UV system where it may be exposed to the weather.
•Install the UV system on cold water line only.
•A 5 micron sediment filter must precede the UV system. Ideally, the UV system should be the last stage the water
receives before it reaches the faucet.
CAUTION
Electronic controller must be connected to a Ground Fault Protected Circuit (GFCI) receptacle. Ensure green ground wire ring terminal is securely
fastened to ground stud on UV chamber.
Figure 2 Installation - Vertical and Horizontal
Vertical Horizontal

Installation
7
Installation Procedure:
1. Figure 3 shows the installation of a typical point of use (POU) system and the related components that may be used for
the installation. The use of a by-pass assembly is recommended in case the system requires off-line maintenance. In
this case, note the system requires a supplementary disinfectant for the distribution system if any water is used during
by-pass condition. In addition, during by-pass, the water will NOT be treated an a “DO NOT CONSUME THE WATER”
tag should be physically installed on the by-pass assembly until such time as the system is sanitized and returned to
service. For more information, refer to Section 3.2. If the water is to be consumed while the system is off-line, the water
must be boiled for two minutes prior to consumption.
2. Select a suitable location for the UV system and its related components. As it is required to install a GFCI, make sure
that this is taken into consideration prior to any installation. Make sure you leave enough clearance above the system
connector to facilitate lamp service (a length equal to the length of the unit should suffice).
3. Mount the system to the wall using the supplied clamps. Various connection methods can be used to connect the water
source to the system, however union type connectors are recommended. In addition, the use of a by-pass assembly is
recommended for emergency use of untreated water when your UV system is being serviced.
Notes: 1) When the UV unit is returned to service after being on by-pass, the complete water system must be cleaned
once again with chlorine (household bleach) to destroy any contamination that may have entered the
distribution system while on by-pass.
2) DO NOT solder connections while attached to the UV system, as this could damage the O-ring seals.
Figure 3
Figure 3 Typical Installation
25" Lamp Cord
64" Power Cord
4.7" Mounting
Holes Ballast
8.5" VT1 Series
13" VT4 Series
12" VT1 Series
17" VT4 Series

Installation
8
4. Mount the controller horizontally to the wall, near the UV chamber. Ideally place the controller above the chamber and
away from any water connection point, to prevent any water from potentially leaking onto the controller by means of a
leak at a connection point or a “sweating” system. Make sure you allow for a “drip-loop” as shown in Figure 4 on the UV
lamp, UV sensor, and power cord, again, to prevent any water from potentially entering the controller.
5. For shipping purposes, the UV lamp is shipped in a separate cardboard tube. Remove the UV lamp from the shipping
tube being careful not to touch the glass portion with your fingers. Insert the UV lamp into the quartz sleeve and
chamber making sure the connection end is inserted last. Mount the UV system to the wall with the supplied clamp.
6. When all plumbing connections are complete, slowly turn on the water supply and check for leaks. The most likely
cause of leaks is from the O-ring seal. In case of a leak, shut water off, drain cell, remove the retaining nut, wipe the O-
ring and threads. Clean and re-install.
7. Once it is determined that there are no leaks, plug the system into the ground fault interrupter and check controller to
ensure the system is operating properly. The controller should illuminate without any alarms.
8. Allow the water to run for a few minutes to clear any air or dust that may be in the UV chamber.
Note: When there is no flow, the water in the cell will become warm, as the UV lamp is always on. To remedy this, run a
cold water tap anywhere in the house for a minute to flush out the warm water.
3.2 Cleaning Procedure
It is imperative that the entire distribution system located after the UV be chemically treated to ensure that the plumbing
system is free from any contaminants. The cleaning process must be performed immediately after the UV unit is installed
and repeated thereafter whenever the UV is shut down for service, without power, or inoperative for any reason. The
procedure for cleaning the plumbing system is readily accomplished as follows:
Figure 4 Drip Loop
Drip Loop

Installation
9
Notes: 1) The addition of chlorine (bleach) to a hot water tank that has in the past been fed with untreated raw water with
high levels of other contaminants (iron, manganese, hydrogen sulphide, organics, etc.) will result in oxidation of
these contaminants and may require repeated flushing of the hot water tank. This contingency must be dealt with
independently under the start-up procedure for any other conditioners that may form a part of the pre-treatment for
the UV unit.
2) The above cleaning procedure will result in a massive chlorine residual far in excess of the 0.5 to 1.0 mg/L
typically present in municipally chlorinated water and of a magnitude consistent with the minimum 50 mg/L
chlorine solution recommended for the cleaning of distribution systems known to be contaminated. Do not
consume water until complete system has been flushed.
1
• Ensure the controller is
plugged in for entire cleaning
process.
2
2
1
2
2
2
• Shut off the water supply.
• Close each faucet.
3
• Press the pressure button to
release the pressure from the
cartridges.
4
• Remove sump housing(s)
using sump wrench.
5
Household 5.25%
Bleach Solution
BLEACH
x2
2
1
• Remove cartridge(s) and
pour 2 cups of household
bleach solution into the sump
housing(s).
Note: DO NOT use
Hydrogen Peroxide.
6
• Connect only the sump
housing(s) to the unit.
7
• Open each faucets and turn
on water supply.
• Allow water to fill the
chamber.
8
0
30
15
45
30 mins
• Close all faucets and allow
bleach to settle in the water
lines for 30 minutes.
9
• With all faucets closed,
remove sump housing(s)
using sump wrench.
10
10
12
• Reinstall the cartridge(s) into
sump housing(s) and connect
to the unit.
• Flush all water outlets until
bleach can no longer be
smelled (at least 5 minutes).
11
11
• Press the pressure button to
purge air and to complete the
cleaning procedure.

Maintenance
10
Section 4 Maintenance
4.1 Replacing UV Lamp
Lamp replacement is a quick and simple procedure requiring no special tools. The UV lamp must be replaced after 9000
hours of continuous operation (approximately one year) in order to ensure adequate performance.
Procedure:
WARNING
• Always disconnect power before performing any work on the UV system.
• Always shut-off water flow and release water pressure before servicing.
• Regularly inspect your UV system to ensure that the power indicators are on.
• Replace the UV lamp annually (or biennially if seasonal home use) to ensure maximum performance.
• Always drain the chamber when closing a seasonal home or leaving the unit in an area subject to freezing temperatures.
NOTICE
• Refer to www.lamprecycle.org for UV lamp disposal.
• Do not use water during replacement of UV lamp.
1
• Shut off the water line to UV
chamber and release system
pressure before servicing.
2
0
30
15
45
10 mins
• Disconnect main power
source and allow the unit to
cool for 10 minutes.
3
1
2
• Remove the lamp connector
by squeezing the plastic
locking tabs on the side of the
connector.
4
Hg
UV
• Remove the UV lamp in
upward direction from the UV
chamber and lamp connector
base.
• Hold the UV lamp at the
ceramic ends.
5
1
2
Hg
UV
• Insert the new UV lamp fully
into the UV chamber leaving
about two inches of the UV
lamp protruding from the UV
chamber.
6
4
2
3
1
• Attach the connector to the
UV lamp and note that the
connector will only allow
correct installation in one
position.
7
1
2
click
• Push the lamp connector
against lamp connector base
together until an audible click
is heard.
• Restore power and re-
pressurize the system to
check for leaks.

Maintenance
11
4.2 Cleaning and Replacing Quartz Sleeve
Note: Minerals in the water slowly form a coating on the quartz sleeve. This coating must be removed because it reduces
the amount of UV light reaching the water, thereby reducing performance. If the sleeve can not be cleaned, it must be
replaced.
Prerequisites:
•Shut off water supply and drain the line.
•Place a small pail under the unit to catch any spills.
•Remove the UV lamp. Refer to Section 4.1.
Procedure:
Notes: 1) After replacing the UV lamp or quartz sleeve, perform the cleaning procedure, refer to Section 3.2.
2) If the system is put on a temporary by-pass or if it becomes contaminated after the UV system, it is necessary to shock
the system with household bleach for a full 20 minutes before resuming the use of the water.
1
• Drain the UV chamber by
using the drain port.
2
1
2
3
• Remove the bottom retaining
nut, floating spring, and O-
ring.
3
1
2
• Remove the top retaining nut
and O-ring.
4
• Remove the quartz sleeve.
5
Mild
Acid
• Clean the quartz sleeve with a
cloth soaked in CLR, vinegar
or some other mild acid and
then rinse with water.
Note: If sleeve cannot be
completely cleaned or it is
scratched or cracked, then
replace the sleeve.
6
• Reinstall the quartz sleeve in
the UV chamber allowing the
sleeve to protrude at equal
distance on both ends of the
UV chamber.
7
1
2
1
2
3
• Reinstall the top and bottom
retaining nuts, floating spring,
and O-rings respectively.
• When service is complete,
assemble the prerequisites in
the reverse order of
disassembly.
8
1
2
click
• Push the lamp connector
against lamp connector base
together until an audible click
is heard.
• Plug in controller and verify
the POWER-ON LED display
is illuminated.
• Re-pressurize the system to
check for leaks.

Specifications
12
Section 5 Specifications
Model VT1, VT1/12 VT1/2, VT1/2A, VT1/
2B VT4, VT4/12 VT4/2, VT4/2A, VT4/2B
Flow Rate1
US Public Health
16mJ/cm22 gpm (7.5 lpm) (0.45 m3/hr) 2 gpm (7.5 lpm) (0.45 m3/hr) 6.5 gpm (24 lpm) (1.4 m3/hr) 6.5 gpm (24 lpm) (1.4 m3/hr)
VIQUA Standard 30
mJ/cm21 gpm (4 lpm) (0.24 m3/hr) 1 gpm (4 lpm) (0.24 m3/hr) 3.5 gpm (13 lpm) (0.8 m3/hr) 3.5 gpm (13 lpm) (0.8 m3/hr)
NSF/EPA 40mJ/cm20.5 gpm (2 lpm) (0.12 m3/hr) 0.5 gpm (2 lpm) (0.12 m3/hr) 2.5 gpm (9 lpm) (0.6 m3/hr) 2.5 gpm (9 lpm) (0.6 m3/hr)
Dimensions
Length 20.3 cm (8”) 20.3 cm (8”) 32 cm (12.6”) 32 cm (12.6”)
Cell Diameter 6.5 cm (2.5”) 6.5 cm (2.5”) 6.5 cm (2.5”) 6.5 cm (2.5”)
Inlet/Outlet Port Size2Combo 1/2” MNPT/3/8” FNPT Combo 1/2” MNPT/3/8”
FNPT 1/2” MNPT 1/2” MNPT
Shipping Weight 1.8 kg (4 lbs) 1.8 kg (4 lbs) 2.9 kg (6.5 lbs) 2.9 kg (6.5 lbs)
Electrical
Voltage3100-140 V /
50/60 Hz 12 VDC 200-240 V / 50/60 Hz 100-140 V / 50/60 Hz 12 VDC 200-240 V / 50/60 Hz
Max. Current 0.28 A 1.8 A 0.16 A 0.28 A 1.8 A 0.16 A
Power Consumption 13 W 13 W 13 W 19 W 19 W 19 W
Lamp Watts 9 W 9 W 9 W 15 W 15 W 15 W
Maximum Operating Pressure 125 psi (861 kPa) 125 psi (861 kPa) 125 psi (861 kPa) 125 psi (861 kPa)
Minimum Operating Pressure 5 psi (34 kPa) 5 psi (34 kPa) 5 psi (34 kPa) 5 psi (34 kPa)
Ambient Water Temperature 2-40 ºC (36-104 ºF) 2-40 ºC (36-104 ºF) 2-40 ºC (36-104 ºF) 2-40 ºC (36-104 ºF)
Lamp Type Sterilume™-EX (standard-
output)
Sterilume™-EX (standard-
output)
Sterilume™-EX (standard-
output)
Sterilume™-EX (standard-
output)
Visual “Power-On” Yes Yes Yes Yes
Visual Lamp Yes Yes Yes Yes
Chamber Material 304 SS 304 SS 304 SS 304 SS
1Flow rates based on UVT=95% and End of Lamp Life; 20°C.
2Units ending in "/2B" have BSPT connections.
3Units ending in "/2" are for 230V applications.
4Units ending in */NOM are Certified to the Mexican NOM standard.

Manufacturer’s Warranty
13
Section 6 Manufacturer’s Warranty
Our Commitment
VIQUA is committed to ensuring your experience with our products and organization exceeds your expectations. We have
manufactured your UV system to the highest quality standards and value you as our customer. Should you need any
support, or have questions about your system, please contact our Technical Support team at 1.800.265.7246 or
[e-mail] and we will be happy to assist you.
How to Make a Warranty Claim
Note: To maximise the performance and reliability of your VIQUA product, the system must be properly sized, installed and
maintained. Guidance on the necessary water quality parameters and maintenance requirements can be found in
your Owner’s Manual.
In the event that repair or replacement of parts covered by this warranty are required, the process will be handled by your
dealer. If you are unsure whether an equipment problem or failure is covered by warranty, contact our Technical Support
team at 1.800.265.7246 or e-mail techni[email protected]. Our fully trained technicians will help you troubleshoot the
problem and identify a solution. Please have available the model number (system type), the date of purchase, the name of
the dealer from whom you purchased your VIQUA product (“the source dealer”), as well as a description of the problem
you are experiencing. To establish proof of purchase when making a warranty claim, you will either need your original
invoice, or have previously completed and returned your product registration card via mail or online.
Specific Warranty Coverage
Warranty coverage is specific to the VIQUA range of products. Warranty coverage is subject to the conditions and
limitations outlined under “General Conditions and Limitations”.
Ten-Year Limited Warranty for VIQUA UV Chamber
VIQUA warrants the UV chamber on the VIQUA product to be free from defects in material and workmanship for a period of
ten (10) years from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective VIQUA
UV chamber. Please return the defective part to your dealer who will process your claim.
Three-Year Limited Warranty for Electrical and Hardware Components
VIQUA warrants the electrical (controller) and hardware components to be free from defects in material and workmanship
for a period of three (3) years from the date of purchase. During this time, VIQUA will repair or replace, at its option, any
defective parts covered by the warranty. Please return the defective part to your dealer who will process your claim.
One-Year Limited Warranty for UV lamps, Sleeves, and UV Sensors
VIQUA warrants UV lamps, sleeves, and UV Sensors to be free from defects in material and workmanship for a period of
one (1) year from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective parts
covered by the warranty.Your dealer will process your claim and advise whether the defective item needs to be returned for
failure analysis.
Note: Use only genuine VIQUA replacement lamps and sleeves in your system. Failure to do so may seriously
compromise the performance and affect warranty coverage.
General Conditions and Limitations
None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor
scratches or imperfections that do not materially impair the operation of the product. The warranties also do not cover
products that are not installed as outlined in the applicable Owner’s Manual.
Parts repaired or replaced under these warranties will be covered under warranty up to the end of the warranty period
applicable to the original part.
The above warranties do not include the cost of shipping and handling of returned items.The limited warranties described
above are the only warranties applicable to the VIQUA range of products. These limited warranties outline the exclusive
remedy for all claims based on a failure of or defect in any of these products, whether the claim is based on contract, tort
(including negligence), strict liability or otherwise. These warranties are in lieu of all other warranties whether written, oral,
implied or statutory. Without limitation, no warranty of merchantability or of fitness for a particular purpose shall apply to any
of these products.
VIQUA does not assume any liability for personal injury or property damage caused by the use or misuse of any of the
above products. VIQUA shall not in any event be liable for special, incidental, indirect or consequential damages. VIQUA’s
liability shall, in all instances, be limited to repair or replacement of the defective product or part and this liability will
terminate upon expiration of the applicable warranty period.

425 Clair Rd. W, Guelph, Ontario, Canada N1L 1R1
t. (+1) 519.763.1032 • tf. (+1) 800.265.7246 (US and Canada only)
t. ([phone] (Europe only) • f. (+1) 519.763.5069
e-mail: [email protected]
www.viqua.com