Vitamix VM0104 User manual

Owner’s Manual
Read and save these instructions
VM0104
TURBOBLENDTWO SPEED
Vita-Mix Europe, Ltd.
Regus Woburn Place
16 Upper Woburn Place
Office Number 318
London
WC1H 0AF
Tel: [phone]
International: [phone]
vitamix.co.uk •vitamix.ie

2
Contents .........................................................................................................................................2
Let’s Get Started..........................................................................................................................3
Important Instructions for Safe Use ..................................................................................... 4
Parts and Features......................................................................................................................6
Control Panel ................................................................................................................................8
About the Blades.........................................................................................................................9
Tamper..........................................................................................................................................10
How to Use the Tamper ........................................................................................................... 11
Hints for Setting Speeds ......................................................................................................... 12
Operating Instructions ............................................................................................................. 13
Care and Cleaning..................................................................................................................... 15
Troubleshooting ......................................................................................................................... 17
Service and Registration......................................................................................................... 18
Warranty....................................................................................................................................... 19
Notes ............................................................................................................................................ 22
Specifications............................................................................................................................. 24
Co n t e n t s

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Congratulations!
You are about to see how quick, easy and delicious healthy eating can be!
Before rst use:
1. Please read all the safety information, warnings and instructional material
found in this booklet.
2. Set your Vitamix machine on a dry, level surface.
3. Carefully remove the cable tie on the power cord.
4. Look at the control panel on the machine. Make sure that the On/Off Switch
on the control panel is set to Off.
5. Plug the machine into a grounded electrical outlet.
6. Follow the cleaning instructions on page 15 to prepare your machine
for use.
Le t ’sg e t s ta r t e d
sy m b o L s
Warning Caution
NEVER touch moving
parts. Keep hands and
utensils out of container
Operate with lid and lid
plug in place
Electrical Shock Hazard Read and understand
owner’s manual
High temperature when
blending hot liquids
Do not immerse
DO NOT insert items into
the container while the
blender is in use
On/Off
Unplug while not in use, before cleaning, changing
accessories or approaching parts that move while the
blender is in use
l / O

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Im p o r ta n t In s t r u C t I o n s
f o r sa f e us e
READ ALL INSTRUCTIONS, SAFEGUARDS, AND
WARNINGS BEFORE OPERATING BLENDER.
1. Read all instructions.
2. Do not use the blender for anything other than its intended use.
3. Not intended for use by or near children or persons with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge. Close supervision is necessary
when any appliance is used by or near children or incapacitated persons. Children
should be supervised to ensure that they do not play with the blender.
4. WARNING: To avoid inadvertent activation, turn o and unplug before cleaning.
5. CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out,
this blender must not be supplied power through an external switching device, such as a
timer, or connected to a circuit that is regularly switched on and o by the utility.
6. To protect against risk of electrical shock, do not put the blender base in water or other
liquid.
7. Unplug from the outlet when not in use, before putting on or taking o parts, and
before cleaning.
8. Always check that the blender is OFF before plugging the cable into a power socket. To
disconnect, turn OFF the blender, then remove the plug from the power socket.
9. Illuminated icons and numbers on the control panel indicate that it is ready to operate.
Avoid inadvertent contact with the touch screen.
10. Avoid contact with moving parts.
11. Do not operate any appliance with a damaged cable or plug or aftertheappliance
malfunctions or is dropped/damaged in any manner.Contact Vitamix Customer Service
on 01 800 436 0110 or email servic[email protected] at once for examination, repair,
replacement or adjustment. If purchased outside the U.S.A. Canada or Mexico, contact
your local Vitamix dealer.
12. Alteration or modification of any part of the blender, including the use of any part or
parts that are not genuine authorised Vitamix parts, may cause fire, electric shock or
injury and may void your warranty.
13. The use of attachments not expressly authorised or sold by Vitamix for use with this
blender, including preserving jars, may cause fire, electric shock or injury.
14. Do not use outdoors.
15. Do not let the cable hang over the edge of the table or counter.
16. Do not place on or near a hot gas or electric burner or in a heated oven.
17. Keep hands and utensils out of the container while blending to reduce the risk of severe
injury to persons or damage to the blender. A rubber scraper or spatula may be used,
but only when the Vitamix blender is not running.
18. The tamper provided must be used only when the main part of the lid is in place.
19. Blades are sharp. Clean around the blade assembly in the container with extreme care to
avoid injury. To reduce the risk of injury, never place a blade assembly on the motor base
unless assembled to the Vitamix container.
20. Care should be taken when handling the sharp cutting blades, emptying the container
and during cleaning.
21. Do not leave foreign objects, such as spoons, forks, knives or the lid plug, in the
container as this will damage the blades and other components when starting the
blender and may cause injury.
22. Never attempt to operate with damaged blades.
23. Always operate the blender with lid and lid plug firmly in place. The lid plug should be
removed only when adding ingredients and when using the tamper.
WARNING:To avoid the risk of serious injury when using your
Vitamix® blender, basic safety precautions should be followed, including
the following.

5
WARNING
To Avoid Injury.
Read and understand instruction manual
before using this machine.
IMPORTANT INSTRUCTIONS FOR SAFE USE
This product is intended for HOUSEHOLD USE ONLY and is not intended to be
used for commercial purposes.
Do not leave your Vitamix blender unattended when operating.
Any repair, servicing, or the replacement of parts must be performed by Vitamix or
an authorized service representative.
WARNING
Electrical Shock Hazard.
Use grounded outlet only.
DO NOT remove ground.
DO NOT use an adapter.
DO NOT use an extension cord.
Always unplug before cleaning the
motor base or when not in use.
Do not put the motor base in water or
otherliquid.
Failure to follow instructions can cause
death or electrical shock.
SAVE THESE INSTRUCTIONS
NOTICE: THE FAILURE TO FOLLOW ANY OF THE IMPORTANT SAFEGUARDS
AND THE IMPORTANT INSTRUCTIONS FOR SAFE USE IS A MISUSE OF YOUR
VITAMIX BLENDER THAT CAN VOID YOUR WARRANTY AND CREATE THE RISK
OF SERIOUS INJURY.
24. When blending hot liquids or ingredients, use caution; spray or escaping steam may
cause burns. Do not fill the container to the maximum capacity. Always begin processing
on the lowest speed setting, Variable Speed 1. Keep hands and other exposed skin away
from the lid opening to prevent possible burns.
25. When making nut butters or oil-based foods, do not process for more than one minute
after the mixture starts to circulate in the container. Processing for longer periods can
cause overheating.
26. CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out,
this blender must not be supplied power through an external switching device, such as a
timer, or connected to a circuit that is regularly switched on and o by the utility.

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pa r t s a n d fe at u r e s
1Control Panel: For more information, refer to Control Panel on Page 8.
CAUTION: Lids and tampers are not interchangeable between dierent
container styles, types and sizes. For more information, refer to Tamper on
Page 10.
264-oz. capacity container with 2-part lid:
• Always use the lid and the lid plug when the machine is in operation.
• Never operate the blender without checking to make sure that the lid
is securely locked in place.
• Ounces, Milliliters and Cups are clearly marked.
• Insert the lid plug through the lid and secure by turning clockwise.
• Remove the lid plug to use the tamper or to add ingredients.
3Tamper: Using the tamper maintains circulation by preventing air pockets
from forming during blending.
23
1
Note: Your machine might dier slightly from this product image.

7
To Lock the Lid in Place: Position lid on container with lid flaps midway
between the spout and the handle. Push the lid onto the container until it locks
in place. The lid must always be secured when processing, especially hot liquids
that may scald. Never operate the blender without checking to make sure the
lid is securely locked in place.
To Remove the Lid: Lift up on one lid flap while holding the container securely.
To Remove the Lid Plug: Rotate the lid plug counterclockwise from the “locked”
to “unlocked” position and lift out.
Automatic Overload Protection: Your Vitamix motor is designed to protect
itself from overheating. If the motor shuts off, turn off the power switch for up
to 45 minutes to reset. Reset time will be extended if high room temperatures
exist. To reduce the reset time, unplug the machine, remove the container, and
blow air into the center section of the bottom with a hair dryer on the cool
setting.
Power Cord: Your machine is equipped
with a long power cord. Store the
unused portion neatly underneath.
Bottom View / Cord Wrap: Plastic
cord retainers hold the cord securely.
There is no need to unscrew the cord
retainers to let out more cord. They are
flexible, and return to position after the
cord is lifted out.
WARNING
Rotating Blades Can
Cause Severe Injury.
DO NOT reach into container
while machine is running.
Front
Back

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Co n t r o L pa n e L
1. On/Off Switch: Before pushing the On/Off Switch to the On (|)position,
make sure that the High/Low Switch is set to Low ( ) . Do not start your
machine on High () setting. Push the On/Off Switch up to turn On. Push
down to turn Off (O).
2. High/Low Switch: High () is the fastest speed available. Switch to
Low ( ) to for a lower speed.
1
2
Low
TURBOBLEND® TWO SPEED

9
WARNING
Rotating Blades Can
CauseSevere Injury.
DO NOT reach into the container
whilethe machine is running.
Wet-Blade Container (blade marked with “W”): Designed for
processing liquids, including juice, frozen mixtures, sauces,
soup, purées, batter, and for wet chopping.
Dry-Blade Container (blade marked with a “D”): The blades
are designed specifically for grinding dry materials such as
grains, cereal and coffee, and are also used for kneading bread
dough. The dry blades CANNOT process liquids efficiently.
D
WD
W
The wet-blade container is supplied with your blender. Additional containers with
wet or dry blades may be purchased separately.
Moving Parts
May Become
Hot with
Extended Use.
DO NOT touch.
ab o u t t h e bL a d e s
CAUTION

10
CAUTION
Rotating Blades Can Cause Damage.
Lids and tampers are not interchangeable between dierent
container styles, types and sizes. Use the tamper that was
supplied with your machine.
How to Determine the Tamper to be Used with Your Container
Before using a tamper during the blending process, verify that you have the
correct tamper. If a tamper came with your machine and container at purchase,
it is the correct tamper to use. If a tamper did not come with your container or
you want to determine if a tamper that you already have can be used with your
new container, please see the inspection steps and illustration below.
1. Place the lid on an empty container.
2. Remove the lid plug and insert the tamper. The tamper should fit easily
into the opening. It should not come into contact with the blades no matter
where you move the tamper inside the container
3. Visually inspect: IF THE TAMPER TOUCHES THE BLADES AT ANY ANGLE,
DO NOT USE THE TAMPER WITH YOUR CONTAINER.
4. If you do not have the correct tamper for your container, contact Vitamix
Household Customer Service at
00800 8482 6491.
64 oz. / 2,0 L (SHORT) 64 oz. / 2,0 L (TALL) 48 oz. / 1,4 L 32 oz. / 0,9 L
64 oz. / 2 L Short
Container uses a
tamper which is
approx. 11 in. long.
48 oz. (1,4 L) and 32 oz. (0,9 L) Containers
use a tamper which is approx. 9-¾ in. long.
A non-step tamper
must not be used
with any of the
containers.
ta m p e r
64 oz. / 2 L Tall
Container uses a
tamper which is
approx. 12-½ in. long.

11
WARNING
Rotating Blades Can
CauseSevereInjury.
• DO NOT put hands, spatulas etc. into
the container while the machine is
running or while the container is still
on the base.
• Lids and tampers are not
interchangeable between dierent
container styles, types and sizes.
Usethe tamper that was supplied
with your machine.
IMPORTANT!
• T he splash disk (near the top of
the tamper) and lid prevent the
tamper from hitting the blades
when the lid is secured properly
in the lockedposition.
• The container should not be more
than two-thirds full when the
tamperis used during blending.
• To avoid overheating during
blending, DO NOT use the tamper
formore than 30 consecutive
seconds.
• If the food does not circulate,
the machine may have trapped
an air bubble. Carefully remove
the lid cap, while making sure
ho w t o us e t h e ta m p e r
the lid stays firmlyin place.
Release the air bubble by inserting the tamper through the lid cap opening.
• Holding the tamper straight down may not help the ingredients circulate.
Ifnecessary, point the tamper towards the sides or corners of the
container. DO NOT try to force the tamper more deeply into the container.
Tamper Splash Disk
Tamper
Lid
Blade Assembly

12
hI n t s f o r se t t I n g sp e e d s
CAUTION
Hints for Setting Speeds
Always start the machine with the High/Low Switch in the Low ( ) position.
Increase speed as needed depending on the recipe used. If a recipe calls for
processing on High (), start on Low ( ) and then switch the High/Low Switch
up to the High ()position. Do not begin processing on the High ( ) setting.
Process on the High () setting for as much of the processing time as possible
to make whole food juices, soups, shakes, frozen mixtures, purées, nut butters
and for grinding grains. Processing times will generally be less than one minute
(most take less than 30 seconds). High ()speed provides the best quality of
refinement, breaking down ice, frozen fruit, whole fruits or vegetables, and grains
to a smooth lump-free consistency.
TIP: Blending too long at low speed will overheat the machine and cause the
Automatic Overload Protection to turn the machine off. Use the High ()speed
as often as possible to achieve the most uniform consistency. Blending on
High ()speed also maximizes the motor’s cooling fan to avoid overheating.
When on the High (), if the food does not circulate, the machine may be
overloaded or may have trapped an air bubble. Carefully remove the lid plug
while making sure the lid stays firmly in place. Release the air bubble by inserting
the tamper through the lid plug opening. If circulation problems continue, switch
to Low ( ) Speed. Using low speed may allow food to circulate when high
speed does not. Once the food is circulating freely, switch back to High ()and
continue processing.
Never Start on High with Hot Liquids
to Avoid Possible Burns.
Escaping steam, splashes or contents
may burn.
To secure the contents, lock the lid and lid
plug securely in place prior to operating the
machine and always start on Low and then
switch to High.

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op e r at I n g In st r u C t I o n s
Liquids
(water, juice, yogurt)
Dry Goods (grains,
seasonings, powders)
Leafy Greens
Fruits & Veggies
Ice & Frozen
Ingredients
Loading the Container
1. Make sure that the High/Low
Switch is set to Low ( ).
2. Load the container before
placing it on the motor base.
CAUTION
Never Start on High with Hot Liquids
to Avoid Possible Burns.
Escaping steam, splashes or contents
may burn.
To secure the contents, lock the lid and lid
plug securely in place prior to operating the
machine and always start on Low and then
switch to High.
Place liquids and soft foods
in the container first, solid
items and ice last. Although
not necessary for blending,
you may want to cut or break
food into smaller pieces for
more precise measuring of
ingredients.
3. Securely fasten the 2-part
lid. Always use the complete
2-part lid when blending
(unless the tamper is inserted
through the lid plug opening).
Especially when blending hot
ingredients,makesurethelidis
securely latched.
4. With the motor o, set the wet blade container on the motor base by aligning
it over the centering pad.
5. Do not ever attempt to put a container on an operating motor base or to
operate a motor base without a container properly in place.
Start with the High/Low Switch in the Low ()position. Always start your
machine on Low ( ). Activate the machine by turning the On/O Switch to
On (|). Your container will shift and get into an aligned position.
6. Take proper care when handling and processing hot ingredients and
making hot soups and sauces.

14
IMPORTANT NOTES ABOUT USE OF THE DRY CONTAINER:
• Grinding dry material for more than two minutes could damage your
machine.
• Regular use may result in cosmetic marring of the container and cause the
blades to become dull over time.
• Grinding some herbs may release oils, causing the container to discolor
permanently.
• Others have strong odors that may linger in the container, affecting the
flavor of other foods.
• The grinding of some herbs and spices may also cause the blade to dull over
time, or the container to crack.
0
30
1545
7. Due to the machine’s speed, processing times
are much quicker than standard appliances.
Until you are accustomed to the machine, count
your time carefully to avoid over-processing.
8. After turning the machine o, wait until the
blades completely stop before removing the lid
or container from the motor base.

15
Ca r e a n d CL e a n I n g
Container
To prepare your new machine for initial use, follow
the steps under Normal Cleaning below. This will
clean the unit, and break-in the motor.
Normal Cleaning:
1. Fill the container half full with warm water
and add a couple drops of washing-up liquid
to the container.
2. Snap or push the complete 2-Part lid into locked position.
3. Start with the High/Low Switch in the Low ( ) position. Activate the machine
by switching the On/Off Switch to On (|). The machine will start on Low then
switch the High/Low Switch to High ( ).
4. Run the machine on High for 30 to 60 seconds.
5. Turn off the machine, and rinse and drain the container.
To Sanitize:
1. Follow Normal Cleaning instructions above.
2. Fill the container half full with water and 1 ½ teaspoons of liquid bleach.
3. Snap or push the complete 2-Part lid into locked position.
4. Start with the High/Low Switch in the Low ( ) position. Activate the machine
by switching the On/Off Switch to On (|). The machine will start on Low then
switch the High/Low Switch to High ( ).
5. Run the machine on High for 30 to 60 seconds.
6. Turn off the machine, and allow mixture to stand in the container for an
additional 1 ½ minutes.
7. Pour bleach mixture out. Allow container to air dry.
8. Do not rinse after sanitizing.
Lid, Lid Plug and Tamper
Separate the lid and lid plug. Wash parts in warm, soapy water. Rinse clean under
running water and dry. Reassemble before use.
IMPORTANT: To ensure continued and eective performance, do not put the
container, lid, lid plug or tamper in the dishwasher.

16
Motor Base
1. Unplug the power cable.
2. Wash the outside surface with a damp, soft cloth or sponge that has been
rinsed in a mild solution of washing-up liquid and warm water. Do not place
the motor base in water.
3. The centering pad can be removed for more thorough cleaning.
4. Thoroughly clean the switches so that they work freely. They may become
sticky from use. Moisten a cotton bud with a household degreaser or cleaner
and clean the grooves around the switches. Immediately dry all surfaces.
5. Polish with a soft cloth.
Retainer Nut Loosening
WARNING
Electrical Shock Hazard.
Always unplug before cleaning the
motor base or when not in use.
Do not put the motor base in water or
otherliquid.
Failure to follow instructions can cause
death or electrical shock.
In the event that the retainer nut
at the bottom of your container
loosens and no longer holds the
blade assembly securely in place,
DO NOT CONTINUE TO USE THE
CONTAINER. Contact Vitamix
customer service immediately for
instructions.
Container
Retainer Nut
Blade
Assembly

17
Your Vitamix motor is designed to be protected from overheating during use.
This feature will shut o the motor. The motor will possibly emit a slight odor.
If the motor shuts o due to overheating while blending, allow the machine to
cool for 20-45 minutes before beginning another blending cycle. If you continue
to experience problems after following these instructions, contact our Customer
Service Department at
00800 8482 6491 for instruction.
Tips to prevent “overloading” your Vitamix machine:
• Only process Vitamix recipes when learning to use the machine.
• Do not process recipes at lower speeds than those recommended.
• Do not process recipes at higher speeds than those recommended.
• Do not process recipes for longer than recommended.
• Use your tamper to process thicker mixtures and keep ingredients moving
around and through the blades.
tr o u b L e s h o ot I n g
This product has been supplied from an environmentally
aware manufacturer and complies with Waste Electrical
and Electronic Equipment (WEEE) Directive 2002/96/CE.
This product may contain substances that could be
harmful to the environment if disposed of in places
(landfills) that are not appropriate according to legislation.
The 'crossed-out wheelie bin' symbol is placed on this
product to encourage you to recycle wherever possible.
Please be environmentally responsible and recycle this product through your
recycling facility at the end of its life.
re C yC L I n g In f o r m at I o n

18
se r v I C e an d re g I s t r a t I o n
Vitamix Service
Record the model number and serial number of your Vitamix in the spaces
provided below for future reference. These numbers can be found on the back
of the motor base.
Model Number
Serial Number
Date of Purchase
Purchased From
If you purchased your Vitamix® machine directly from the Vita-Mix® Corporation via
the company’s website or call centre by phone, your product was registered at the
time of purchase and your Vitamix machine’s warranty has been activated.
Your machine is not yet registered with Vitamix if you:
1. Purchased from a Dealer in the United States, Canada, United Kingdom or Ireland
2. Purchased from a military base
3. Purchased from a retail or wholesale outlet
4. Received your Vitamix machine as a gift
5. Are not the original owner of the machine
Enjoy faster and easier service in the future by taking a few minutes to register your
Vitamix machine today.
Choose one of these easy ways to register your machine:
1. Online at vitamix.com/warranty
2. E-mail [e-mail]
3. Call 0808 156 6633 (UK) or 0766 709854 (Ireland).
Your warranty may be honoured by Vita-Mix
®
Corporation or an authorised dealer.
Failure to register your machine will not diminish your warranty rights.

19
wa r r a n t y
Full 5-Year Machine Warranty
1. PRODUCT REGISTRATION.
Vita-Mix Manufacturing (“Vitamix”) strongly encourages you to register your
purchase. You can register by e-mailing our customer services department at
[email protected] or calling 0808 156 6633 (UK) or 0766 709854 (Ireland).
Failure to register your product purchase will not diminish your guarantee
rights. However, registering your purchase will allow Vitamix to better serve
you with any of your customer service needs.
2. WHO CAN SEEK WARRANTY COVERAGE.
This Guarantee is extended by Vitamix to the owner of this machine for
personal household use only. This Guarantee does not apply to products
used for commercial, rental or resale purposes. Should ownership of the
machine change during the 5-year period, please update the Machine’s
owner information by emailing our customer service department at
[email protected] or calling 0808 156 6633 (UK) or 0766 709854
(Ireland).
3. WHAT IS COVERED.
Vitamix warrants to the owner that if this Machine (a “Machine” consists of
a motor blender base and any containers purchased together) fails within
5 years from the date of the initial purchase due to a defect in material
or workmanship or as a result of normal wear and tear from ordinary
household (domestic) use, Vitamix will, within 30 days of receipt of the
returned product, repair the failed Machine or component part of the
Machine free of charge. If, at Vitamix’s sole discretion, the failed Machine
or component part of the Machine cannot be repaired, Vitamix will elect to
either (A) replace the Machine or relevant component free of charge or (B)
refund the full purchase price to the owner.
4. WHAT IS NOT COVERED.
This Guarantee does not apply to Machines that have been used commercially
or in non-household (non-domestic) applications. This Guarantee does not
cover cosmetic changes that do not aect performance, such as discolouration
or the eects of the use of abrasives or cleaners, or food build-up. This
Guarantee is only valid if the Machine is used and maintained in accordance
with the instructions, warnings and safeguards contained in the owner’s manual.
Vitamix will not be responsible for the cost of any unauthorised
guarantee repairs.

20
REPAIR, REPLACEMENT OR REFUND OF THE PURCHASE PRICE ARE THE
EXCLUSIVE REMEDIES OF THE PURCHASER AND THE SOLE LIABILITY OF
VITAMIX UNDER THIS WARRANTY. NO EMPLOYEE OR REPRESENTATIVE
OF VITAMIX IS AUTHORISED TO MAKE ANY ADDITIONAL WARRANTY
OR ANY MODIFICATION TO THIS WARRANTY WHICH MAY BE BINDING
UPON VITAMIX. ACCORDINGLY, THE PURCHASER SHOULD NOT RELY
UPON ANY ADDITIONAL STATEMENTS MADE BY ANY EMPLOYEE OR
REPRESENTATIVE OF VITAMIX. IN NO EVENT, WHETHER BASED ON
CONTRACT, INDEMNITY, WARRANTY, TORT (INCLUDING NEGLIGENCE),
STRICT LIABILITY OR OTHERWISE, SHALL VITAMIX BE LIABLE FOR
ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, LOSS OF PROFIT OR REVENUE.
5. WHAT VOIDS THIS WARRANTY.
Abuse, misuse, mishandling, negligent use, alteration of the Machine,
exposure to abnormal or extreme conditions, usage with a voltage supply
other than that specified on the Machine, or failure to follow the operating
instructions will void this Guarantee. The Guarantee is also void if repairs
to the Machine or any component part of the Machine are performed
by someone other than either Vitamix or an authorised Vitamix Service
Provider or if any component part of a Machine is used in combination with
a motor-base or container or other part that is not expressly authorised by
Vitamix.
6. HOW TO OBTAIN RETURNS AUTHORISATION UNDER THIS WARRANTY.
In the event that the Machine or any component part of the Machine needs
service or repair, you must contact us by e-mail at [email protected]
or by phone at 0808 156 6633 (UK) or 0766 709854 (Ireland) to obtain a
Return Authorisation number and detailed return instructions. You should
then return the entire machine in the original or sucient packaging, along
with your Return Authorisation number and proof of purchase. We will then
process your claim accordingly.
The purchaser is responsible for the costs of special delivery requests.
PLEASE NOTE: it is essential that the Machine be received by Vitamix no
later than the last day of the Guarantee period. Late claims will not be
considered.