Vitasalus Puremaster v-500 Product manual

Installation and Maintenance Guide

PureMaster™ V-300™, PureMaster™ V-500™, PureMaster™ V-700™

and/or FluorideMaster™

Vitasalus, Inc. 1-877-284-5042 ∙ 248-585-8815

1409-H Allen Drive. Troy, Michigan 48083 USA

www.vitasalus.com

FluorideMaster™, PureMaster™, V-Series™, PureMaster™ V-300™, PureMaster™ V-500™, PureMaster™ V-700™ and Vitasalus™ are trademarks owned

by Vitasalus, Inc.

PureMaster™ V-300™

PureMaster™ V-700™

FluorideMaster™

PureMaster™ V-500™

Vitasalus Technical Support

1-877-284-5042

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Revision 030115

Table of Contents

System Capabilities

PureMaster™...........................................................................................................3

Effective Operating Conditions.............................................................................3

Performance/Specifications Data..........................................................................3

FluorideMaster™......................................................................................................4

Effective Operating Conditions.............................................................................4

Performance/Specifications Data..........................................................................4

Equipment Installation

Included Installation Components........................................................................5

General Warning and Safety Precautions ..............................................................6

Pre-Condition Unit (Initial System Flush)

Pre-Condition Unit: Option 1.................................................................................7

Pre-Condition Unit: Option 2.................................................................................8

Maintenance

Pre-Filter Cartridge Replacement Instructions........................................................9

Replacement System Instructions ...................................................................... 10

Manufacturers Guarantee, Warranty and Return Policy

6 Month Satisfaction Guarantee ........................................................................ 11

Pro-Rata Warranty............................................................................................ 11

Warranty Policy and Limitations......................................................................... 12

Return Policy.................................................................................................... 12

Re-Ordering, Replacement Parts & Accessories

Company Information ....................................................................................... 13

FAQ/Troubleshooting ........................................................................................ 14

Vitasalus Technical Support

1-877-284-5042

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Revision 030115

System Capabilities

PureMaster™

The PureMaster™ series systems are designed to perform from 300,000 gallons (PureMaster™ V-300™), 500,000

gallons (PureMaster™ V-500™), and 700,000 (PureMaster™ V-700™) gallons. Effectively filters chlorine,

chloramines, sediment & particulate, cysts, copepods, VOCs, SOCs, THMs, PAHs, atrazine, benzene, xylene,

pesticides, insecticides, herbicides, tastes, odors and hundreds of other potential contaminants and harmful

chemicals. This system is designed for residential and light commercial use on municipally treated and well water

systems. Its use must conform to the specified effective operating conditions and performance limitations stated

here and in the manufacturer's installation and operation instructions as well as the warranty statement supplied

with this product.

Effective Operating Conditions:

Pressure Range: 10-125 psi (0.7-8.8 bar) Temperature Range: 35-125°F (4-52°C)

Service Flow Rate: up to 10gpm pH Range: 5-12 pH*

Iron (Ferrous) Max.: 0.2ppm (dissolved only)* Hardness/Scale: Does not soften water*

Total Dissolved Solids (tds): < 500ppm* Feed Water Silt Index: 5*

Feed Water Turbidity Range: up to 1 NTU* Oil Tolerance: < 1ppm*

Hydrogen Sulfide (H2S) Max.: < 0.5ppm* Tannins: < 0.5ppm*

Iron Bacteria: None*

*May require a separate or adjunct specialty system to address the particular water condition(s) and, if necessary,

to protect this system. For assistance addressing your specific water condition(s), please contact a Vitasalus

Water Filtration/Treatment Specialist.

Performance/Specifications Data:

PureMaster™ V-300™

PureMaster™ V-500™

PureMaster™ V-700™

System Plumbing Sizes:

Includes fittings for ¾”

(standard) & 1” plumbing

Includes fittings for ¾”

(standard) & 1” plumbing

Includes fittings for ¾”

(standard) & 1” plumbing

Complete System Weight:

56 lbs.

73 lbs.

88 lbs.

Required Installation

Space:

approx. 50” high x 30” wide x

10” deep

approx. 50” high x 30” wide x

10” deep

approx. 60” high x 30” wide x

12” deep

System Dimensions:

approx. 50” tall x 12” wide

(including black base)

approx. 50” tall x 12” wide

(including black base)

approx. 60” tall x 12” wide

(including black base)

Tank Size:

8x44 (10” at black base)

10x44 (10” at black base)

10x54 (12” at black base)

Capacity:

300,000 gallons or 3-5

years**

500,000 gallons or 5-7

years**

700,000 gallons or 7-10

years**

**The lower end value of the media lifespan range, as specified in the system's specifications chart, is based upon

the average annual water usage of a household of 3-4 people. Replace the media or the blue tank with media

when the system gallonage capacity is reached or there is a noticeable return of off-tastes and/or odors.

Vitasalus Technical Support

1-877-284-5042

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Revision 030115

FluorideMaster™

Our highly-specialized Fluoride Master system utilizes about 60 pounds of high-grade FluoriSorb™ media and is

designed to effectively filter fluoride, sediment and/or particulate matter from all of the water entering your home

for about 400,000 gallons or 4-6 years. If on municipally treated water, the FluorideMaster™ should be used with

the PureMaster™ Premium Whole House Water Filtration System for optimal performance. Please refer to the

PureMaster™ Premium Whole House Water Filtration System and PureMaster™ and FluorideMaster™ Combo

package for additional information.

IMPORTANT: This system is designed for residential use on municipally treated water systems only and its use

must conform to the specified effective operating conditions and performance limitations stated here and in the

manufacturer's installation and operation instructions as well as the warranty statement supplied with this product.

Effective Operating Conditions:

Pressure Range: 10-125 psi (0.7-8.8 bar) Temperature Range: 35-125°F (4-52°C)

Service Flow Rate: up to 10gpm pH Range: 5-12 pH*

Iron (Ferrous) Max.: 0.2ppm (dissolved only)* Hardness/Scale: Does not soften water*

Total Dissolved Solids (tds): < 500ppm* Feed Water Silt Index: 5*

Feed Water Turbidity Range: up to 1 NTU* Oil Tolerance: < 1ppm*

Hydrogen Sulfide (H2S) Max.: < 0.5ppm* Tannins: < 0.5ppm*

Iron Bacteria: None*

*May require a separate or adjunct specialty system to address particular water condition(s) and, if necessary, to

protect this system. For assistance addressing your specific water condition(s), please contact a Vitasalus Water

Filtration/Treatment Specialist at 877-284-5042

Performance/Specifications Data:

FluorideMaster™

System Plumbing Sizes:

Includes fittings for ¾” (standard) & 1” plumbing

Complete System Weight:

97 lbs.

Required Installation Space:

approx. 60” high x 36” wide x 12” deep

System Dimensions:

approx. 60” tall x 11” wide (including black base)

Tank Size:

10x54 (11” at black base)

Capacity:

400,000 gallons or 4-6 years**

**The lower end value of the media lifespan range, as specified in the system's specifications chart, is based upon

the average annual water usage of a household of 3-4 people. Replace the media or the blue tank with media

when the system gallonage capacity is reached.

Vitasalus Technical Support

1-877-284-5042

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Revision 030115

Included Installation Components:

PureMaster™ or FluorideMaster™

● (1) PureMaster™ or FluorideMaster™ tank ● (2) 1” to ¾” reducer fittings

● (1) Pre-filter housing ● (1) Garden hose adapter

● (1) 0.35-micron sediment pre-filter

● (3) 4” PVC nipples

● (2) PVC unions

Unfiltered Water

0.35 Micron Pre-Filter

(inside clear canister)

WATER FLOW

Filtered Water

PureMasterTM

FluorideMasterTM

Vitasalus Technical Support

1-877-284-5042

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Revision 030115

Equipment Installation

General Warning and Safety Precautions

Read all precautions, installation and operating instructions carefully and completely before installing the unit. An

experienced plumber or handy person with reasonable plumbing skills should install the system(s) to properly

validate the warranty.

CAUTION: Do not use METAL nipples where plastic was specified in illustration, diagrams and/or instructions, use

included PVC nipples only. CAUTION: Be careful not to over-tighten any connections to avoid damage or cracks

to the connections which could result in water leaks

IMPORTANT NOTE: The PureMaster™ or FluorideMaster™ systems MUST be individually flushed/purged before

being connected to the main plumbing in order to prevent carbon media fines or carbon dust from discharging

into the home plumbing and water appliances.

NOTE: There are directional arrows on the pre-filter housing and stamped INLET/OUTLET ports on the

PureMaster™ and FluorideMaster™ systems to indicate the direction of flow.

NOTE: The tanks sit on a black base which can be adjusted to accommodate minor height variations with the

plumbing. Carefully tilt the tank on a 45 degrees angle and gently tap with a hammer and flat head screw driver

to adjust the base accordingly.

1. Do not install this filter where the line pressure may exceed 125 psi (8.6 bar). Operating pressure range is

10-125 psi (0.7-8.6 bar).

2. Install on cold water lines ONLY. Operating temperature range is 35-125F (2-52 C).

3. The system should be installed in a dry location protected from the elements freezing and direct sunlight.

4. Install after pressure equalizer or pressure reducer if on city water

5. Install after pressure tank if on private well

6. Do not install unit on its side.

7. Do not use pipe dope for thread sealing, use only Teflon tape or Teflon paste.

8. If an irrigation/sprinkler system is present upstream of the system; a one way check valve

MUST be installed before the pre-filter in order to protect the PureMaster™ or

FluorideMaster™ and validate its warranty.

9. Installation of the filter must comply with existing state or local plumbing codes.

10. Use only warm soapy water to clean the outside of the housing. Rinse well with fresh clean water. Never

use chemical cleaning products on the filter’s exterior surface because they may damage the filter housing.

11. This product is not intended for use with water that is microbiologically unsafe or of unknown quality

without adequate disinfection before or after the unit.

12. Remove the threaded red shipping plugs/caps from the inlet and outlet ports before proceeding

Vitasalus Technical Support

1-877-284-5042

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Revision 030115

Pre-Condition Unit: Option 1 (Initial System Flush)

IMPORTANT NOTE: The PureMaster™ or FluorideMaster™ systems MUST be individually flushed/purged before

being connected to the main plumbing in order to prevent carbon media fines or carbon dust from discharging

into the home plumbing and water appliances.

Precondition the unit by flushing tank:

1. Connect the 1” to ¾” reducer to the inlet side of the PureMaster™ or FluorideMaster™ tank and attach the

garden hose adapter to 1” to ¾” reducer.

2. Attach your garden hose to the garden hose adapter. (See figure 1)

3. Slowly turn the water on and flush water through the system for 15 to 20 minutes while gradually

increasing pressure as minutes progress to remove the media fines and entrapped air from the unit

4. After the 15 to 20 minute flush, open and close your main shut off valve to purge flush the system for a

couple of additional minutes to remove final air and/or media fines

Note: During the flushing process the water will appear black or grey, which is normal; continue flushing for the

full 15 to 20 minutes even if the water turns clear after the first couple minutes to help purge air from the system.

5. Remove garden hose and garden hose adapter from tank and proceed to plumb system into main water

supply.

6. Once system is installed, slowly turn on a nearby faucet and flush the systems for an additional 5 to 10

minutes to purge any existing air in the tank.

Note: The water may appear cloudy in a glass of water; these are only air bubbles and will dissipate with use

7. Fill in the date of actual installation in the white box labeled 'Installation Date:' provided on the gold

PureMaster™ or FluorideMaster™ tank label.

8. Your PureMaster™ or FluorideMaster™ system is now ready for use. Enjoy!

Garden

Hose

1" to ¾”

Reducer

Garden

Hose

Adapter

INLET

Figure 1

Vitasalus Technical Support

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Revision 030115

Pre-Condition Unit: Option 2 (Initial System Flush)

The PureMaster™ or FluorideMaster™ can be partially installed to perform initial system flush. Follow steps below:

1. Complete all connections to PureMaster™ or FluorideMaster™ tank (See Figure 2)

2. Connect a garden hose to the garden hose adapter and divert into bucket or floor drain

3. Slowly turn on water supply and flush water through the system for 15 to 20 minutes while gradually

increasing pressure as minutes progress to remove the media fines and entrapped air from the unit

4. After the 15 to 20 minute flush through the system, open and close the main shut off valve to purge flush

the system for a couple of additional minutes to remove final air and/or media fines

Note: During the flushing process the water will appear black or grey, which is normal; continue flushing for the

full 15 to 20 minutes even if the water turns clear after the first couple minutes to help purge air from the system.

5. Remove garden hose and garden hose adapter from tank and proceed to plumb system into main water

supply.

6. Once system is installed, slowly turn on a nearby faucet and flush the systems for an additional 5 to 10

minutes to purge any existing air in the tank.

Note: The water may appear cloudy in a glass of water; these are only air bubbles and will dissipate with use

7. Fill in the date of actual installation in the white box labeled 'Installation Date:' provided on the gold

PureMaster™ or FluorideMaster™ tank label.

8. Your PureMaster™ or FluorideMaster™ system is now ready for use. Enjoy!

Tobucketorfloordrain

Vitasalus Technical Support

1-877-284-5042

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Revision 030115

Maintenance

Pre-Filter Cartridge Replacement Instructions

Replace the 0.35-micron pre-filter if there is a noticeable reduction of flow through the PureMaster™ and

FluorideMaster™ system or if the pre-filter cartridge becomes heavily discolored. You may order replacement

0.35-micron pre-filters through Vitasalus, Inc.

1. Shut off the water supply.

2. Relieve water pressure by opening a faucet nearest the unit.

3. Place a pail or other container under the housing to catch excess water.

4. De-press the pressure release button located on top of the housing repeatedly.

5. To remove clear housing sump; unscrew the blue locking collar to the left. Place your hand beneath the

housing while unscrewing the blue locking collar to prevent housing from falling onto floor

Note: The clear housing sump remains stationary, do not turn or twist the clear housing sump

6. Remove the used cartridge, rinse the sump, and place a new cartridge into the sump.

7. Inspect and lubricate the black O-ring located on the inner ledge of the clear housing sump with petroleum

jelly or silicone grease. Replace O-ring if worn, torn or cracked.

8. Re-position the black O-ring into the proper groove and reattach the sump (hand tighten only)

9. Slowly turn the water supply back on while checking for leaks. If there are any leaks, turn off the water

supply and retighten the connections or inspect black O-Ring

Vitasalus Technical Support

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Revision 030115

Replacement System Instructions

Once the lifespan has been reached on the PureMaster™ or FluorideMaster™ system, a replacement system

should be ordered. Once received, do the following:

1. Simply disconnect the “quick disconnect” unions on each side of the existing PureMaster™ or

FluorideMaster™ system and pull away from plumbing.

2. Follow “pre-condition instructions” before installing replacement system

3. Once replacement system is “flushed,” thread the 4” PVC nipples back into the inlet/outlet ports of the

replacement PureMaster™ or FluorideMaster™ tank.

4. Slowly turn on a nearby faucet and flush the unit for an additional 10 to 15 minutes to purge any existing

air in the tank.

5. Your PureMaster™ or FluorideMaster™ replacement system is now ready for use. Enjoy!

FluorideMaster™

Replacement System

PureMaster™ V-300™

Replacement System

PureMaster™ V-500™

Replacement System

PureMaster™ V-700™

Replacement System

Vitasalus Technical Support

1-877-284-5042

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Revision 030115

Manufacturers Guarantee, Warranty and Return Policy

PureMaster™ - 6 Month Satisfaction Guarantee:

This water filtration system comes with a 6-month 100% satisfaction guarantee since we are so confident about

its high-quality materials, workmanship, and performance. In fact, if you're not completely satisfied after having it

properly installed by a licensed plumber and using your PureMaster™ Whole House Water Filtration System, call us

within 6 months of delivery, and we'll give you a 100% refund plus pay for return shipping. (Note: for details

please refer to our Return Policy below.)

Pro-Rata Warranty:

The PureMaster™ water filtration system comes with a 7 year pro-rated warranty. If you have had your unit

professionally installed your unit licensed plumber on a municipally treated, residential or commercial water supply

and it becomes necessary to replace the unit before 7 years from purchase, you pay a pro rata amount rather

than paying the full amount for a new unit from Vitasalus, Inc. This pro rata warranty is calculated from the date

or purchase. (Exception: If any product is shown to be defective within its first six months of use, the pro rata

charges will be waived. (See six month guarantee)

FluorideMaster™ - 6 Month Satisfaction Guarantee:

All FluorideMaster™ purchases come with an industry-leading, 100% satisfaction guarantee of 6 months since

we're so confident about its high-quality materials, workmanship, and performance. In fact, if you're not

completely satisfied after properly installing and using your FluorideMaster™ system, call us within 6 months of

delivery, and we'll give you a 100% refund plus pay for return shipping.

Pro-Rata Warranty:

The FluorideMaster™ water filtration system comes with a 3 year pro-rated warranty. If you have had your unit

professionally installed your unit licensed plumber on a municipally treated, residential or commercial water supply

and it becomes necessary to replace the unit before 3 years from purchase, you pay a pro rata amount rather

than paying the full amount for a new unit from Vitasalus, Inc.. This pro rata warranty is calculated from the date

or purchase. (Exception: If any product is shown to be defective within its first six months of use, the pro rata

charges will be waived. (See six month guarantee)

Vitasalus Technical Support

1-877-284-5042

- 12 -

Revision 030115

Warranty Policy and Limitations:

All Water Filtration products are warranted to be free from defects in materials and workmanship for a period of

one (1) year. There are no forms or warranty cards necessary from our customers as warranty registration is

automatic and begins on the day our customers receive their product.

We cannot, and will not, be responsible for a recommended solution that falls short resulting from lack of

information/disclosure by the customer. Our representatives base all product recommendations on information

provided by our customers; if other conditions (i.e. water, installation space, power, water pressure, etc.) exist

which were not previously disclosed, then additional/other products may be required to make the overall solution

successful. However, as always, we are committed to positively working with the customer to help remedy any

troubled solution by providing the customer with the most effective and affordable options available.

Under no circumstances will Vitasalus/Equinox Products financially cover, or be responsible for, any service, 100%

satisfaction guarantee, or warranties, that have resulted from improper application, poor handling, neglectful

damage, set-up, installation, start-up procedure, and/or lack of thorough follow through of installation procedures

found on or with the unit, and in any service guides, product manuals, and/or related website pages.

WARRANTY SERVICE IS AVAILABLE BY CALLING VITASALUS FOR A WRA NUMBER BEFORE RETURN. NUMBER

MUST BE ON THE OUTSIDE OF POSTAGE PREPAID BOX, WITH PROOF OF PURCHASE.

Return Policy:

For the return of any product you must first call to get a Return Merchandise Authorization (RMA) number. This

RMA number must be written on the outside of the shipping box, or the receiving department will refuse the

shipment. The RMA number is only valid for 30 days.

For returns that do not qualify for our 100% satisfaction guarantee due to improper installation, improper use,

neglectful damage, unused product, and/or problems that are not due to performance issues, a restocking

fee/charge of 15% will be assessed within 30 days, 30% within 60 days, and no refund/credit after 60 days unless

stated otherwise for water filtration units, otherwise, NO EXCEPTIONS. After a RMA has been issued by a

Vitasalus, Inc. Customer Service Representative, product must be returned freight pre-paid, in original packaging.

Vitasalus Technical Support

1-877-284-5042

- 13 -

Revision 030115

Re-Ordering, Replacement Parts & Accessories

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