Vivotek Supreme SD9363-EHL-v2 User manual

User’s Manual
2MP • 20x/30x Zoom • 60fps • NEMA 4x • 150m IR
IP66 • Extreme Weatherproof
Speed Dome
Network Camera
SD9364-EH/-EHL-v2
SD9363-EHL-v2
Rev. 1.1

VIVOTEK
2 - User's Manual
Table of Contents
Read Before Use.....................................................................................................................................3
Overview.......................................................................................................................................................4
Revision History ......................................................................................................................................4
Package Contents ...................................................................................................................................5
Symbols and Statements in this Document.............................................................................................5
Physical Description ............................................................................................. 10
Hardware Installation .............................................................................................................................13
Network Deployment .............................................................................................................................26
Software Installation ..............................................................................................................................29
Ready to Use.........................................................................................................................................33
Accessing the Network Camera .................................................................................................................34
Using Web Browsers.............................................................................................................................34
Using RTSP Players..............................................................................................................................37
Using 3GPP-compatible Mobile Devices...............................................................................................38
Using VIVOTEK Recording Software ....................................................................................................39
Main Page ..................................................................................................................................................40
Client Settings ............................................................................................................................................48
Conguration ..............................................................................................................................................53
System > General settings ....................................................................................................................54
System > Homepage layout .................................................................................................................57
System > Logs ......................................................................................................................................60
System > Parameters ...........................................................................................................................63
System > Maintenance..........................................................................................................................64
Media > Image ....................................................................................................................................68
Media > Video .......................................................................................................................................79
Media > Audio........................................................................................................................................86
Media proles ........................................................................................................................................88
Network > General settings...................................................................................................................89
Network > Streaming protocols ...........................................................................................................96
Network > DDNS ...............................................................................................................................103
Network > SNMP (Simple Network Management Protocol)................................................................108
Network > FTP ....................................................................................................................................109
Security > User accounts .................................................................................................................... 110
Security > HTTPS (Hypertext Transfer Protocol over SSL) ...................................................... 112
Security > Access List ....................................................................................................................... 119
PTZ > PTZ settings ............................................................................................................................125
Event > Event settings ........................................................................................................................134
Applications > Motion detection...........................................................................................................149
Applications > DI and DO ..................................................................................................................152
Applications > Tampering detection ....................................................................................................153

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User's Manual - 3
Applications > Audio detection ......................................................................................................................... 154
Applications > VADP (VIVOTEK Application Development Platform) ............................................................... 156
Recording > Recording settings ........................................................................................................................ 159
Storage .............................................................................................................................................................. 164
Storage > SD card management........................................................................................................................ 164
Storage > NAS management ............................................................................................................................. 165
Storage > Content management ........................................................................................................................ 167
Appendix ................................................................................................................................................................. 170
URL Commands for the Network Camera.......................................................................................................... 170
Technical Specications ..................................................................................................................................... 473
Technology License Notice................................................................................................................................. 476
Electromagnetic Compatibility (EMC)................................................................................................................. 477
Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera is not
only a high-performance web-ready camera but can also be part of a exible surveillance system. It is
the user’s responsibility to ensure that the operation of such devices is legal before installing this unit for
its intended use.
It is important to rst verify that all contents received are complete according to the Package Contents
listed below. Take note of the warnings in the Quick Installation Guide before the Network Camera is
installed; then carefully read and follow the instructions in the Installation chapter to avoid damage due to
faulty assembly and installation. This also ensures the product is used properly as intended.
The Network Camera is a network device and its use should be straightforward for those who have basic
networking knowledge. It is designed for various applications including video sharing, general security/
surveillance, etc. The Configuration chapter suggests ways to best utilize the Network Camera and
ensure proper operations. For creative and professional developers, the URL Commands of the Network
Camera section serves as a helpful reference to customizing existing homepages or integrating with the
current web server.
セキュリティ基準（新規則第34条の10)
「本製品は 電気通信事業者（移動通信会社、固定通信会社、インターネットプロバイダ等）
の通信回線（公衆無線 LAN を含む ）
に直接接続することができません。本製品をインターネットに接続する場合は、必ずルータ等
を経由し接続してください。」

VIVOTEK
4 - User's Manual
Overview
The SD9363 and SD9364 is a speed dome camera specically designed to enhance low light
surveillance in large coverage areas. Equipped with 150 M IR illuminators and a 30x optical
zoom lens, the camera provides a superb low light image in the most challenging situations. The
camera also adopts VIVOTEK's latest IR technology, VAIR (Vari-Angle IR). VIVOTEK's VAIR
provides smooth vari-angle adjustment of the IR illuminators that adapts to broad coverage FOV
when zoomed out and a highly uniform IR intensity to reach out to a far distance when zoomed
in, while avoiding hot-spots traditionally associated with IR illumination.
The camera is the rst PTZ surveillance camera with IR Illumination to utilize H.265 compression
technology. When combined with VIVOTEK's Smart Stream II technology users can obtain
bandwidth savings of up to 80% compared to traditional H.264. By combining 1080p full HD
resolution with H.265, IR illuminators, VAIR, WDR, and 30x optical zoom, the camera is able to
capture ne details at top-notch quality, 24 hours a day, 7 days a week. The camera is protected
by an IP66- and NEMA 4X-rated housing against rain, dust, and corrosion. The camera has a
wide operating temperature range from -50°C to 55°C, ensuring continuous operation under the
most extreme weather conditions and hazardous environments. This makes the camera ideally
suited to monitor wide open spaces such as ports, highways, cities, and parking lots where high-
level precision is required.
VIVOTEK further strengthened the camera performance with an IP66- and NEMA 4X-rated
housing to protect the camera against rain, dust, and corrosion. The SD9364-EHL-v2 has a
wide operating temperature range from -40°C to 55°C, ensuring continuous operation under
the most extreme weather conditions and hazardous environments. This makes the SD9364-
EHL-v2 ideally suited to monitor wide open spaces such as ports, highways, cities, and parking
lots where high-level precision is required.
Revision History
■ Rev. 1.0: Initial release.
■ Rev. 1.1: Updated password policy, SD card capacity, video profiles, use of RTSP players,
authentication, system time time zone, logs, RTSP streaming, and URL command update.
NOTE:
If powered by a power adapter, the adapter should be properly grounded.

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User's Manual - 5
Package Contents
■ SD9363-EHL-v2, SD9364-EH-v2, or SD9364-EHL-v2
■ Wall Mount Bracket / Screws and anchors
■ Screws / Alignment Sticker / T20 and T25 L-wrench
■ Safety tether anchor and screws, an RJ45 connector
■ Quick Installation Guide
■ IO Combo Cable (may come with one 1m combo cable or Separately Purchased)
Symbols and Statements in this Document
i
INFORMATION: provides important messages or advices that might help prevent inconvenient
or problem situations.
NOTE: Notices provide guidance or advices that are related to the functional integrity of the
machine.
Tips: Tips are useful information that helps enhance or facilitae an installation, function, or
process.
WARNING: or IMPORTANT:: These statements indicate situations that can be dangerous or
hazardous to the machine or you.
Electrical Hazard: This statement appears when high voltage electrical hazards might occur
to an operator.
IMPORTANT:
Below are the requirements for powering the the speed dome:
Power source Power Consumption
DC 24V Max. 63W (heater and fan on); Max. 35W (heater and fan off)
High power PoE Max. 70W (heater and fan on); Max. 40W (heater and fan off), using
VIVOTEK's AP-GIC-010A-095 & AW-IHH-0100 & AW-IHH-0200
Heater ON/OFF IR ON/OFF Consumption
PoH / PoE (95W)
ON ON 70W
ON OFF 59W
OFF ON 51W
OFF OFF 40W
AC 24V
ON ON 96W
ON OFF 81.5W
OFF ON 70W
OFF OFF 55.5W
DC 24V
ON ON 63W
ON OFF 53W
OFF ON 45W
OFF OFF 35W

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6 - User's Manual
IMPORTANT:
1. These devices(IR LEDs) emit highly concentrated infrared light, which view angle(range) is
smoothly varied depending on operation mode. To avoid risk of eye injury, please do not look
directly at the LEDs at a near distance.
2. Remember to use the camera live view to check if the IR illumination is active.
IMPORTANT:
If DC power is preferred, it should comply with: O/P: 12VDC, 2A min., L.P.S. per IEC 60950-1.
Si l'alimentation CC est préférable, elle devrait être conforme avec ce qui suit : Sortie : 12 VCC, 2
A min., alimentation limitée à conformité CEI 60950-1.
NOTE:
Camera Hardware Preventative Maintenance:
1. Visual inspection of all major components including accessories, cabling and connections
where accessible for signs of deterioration or damage.
2. Check and clean cameras, lenses and housings inside and out as needed.
• Please do not scratch, damage, or leave fingerprints on the dome/front cover and/or lens
because this may decrease image quality.
• For general cleaning of dirty areas, it is suggested to use compressed air to remove dust
and/or other debris in order not to damage the on-board components.
• In order to clean oil stains, it is recommended to use a spray-type decomposing cleaner
(absolutely avoid reciprocating wipes on the surface). After the oil has decomposed, spray
it with water, dry with air, and/or absorb water with a cotton cloth or a soft cloth (dab, please
avoid wiping).
• Do not use harsh detergents, gasoline, benzene or acetone, etc. to clean as they may
deform or cause damage to the product. Also, excessive cleaning could damage the surface.
3. Check images for correct eld of view (pan, tilt and zoom focus) and adjust as necessary.
4. Check and replace the Micro SD memory card as needed.
• Stop edge recording before removing the Micro SD memory card.
• Make sure that the Micro SD memory card is right side up and do not insert it with force,
otherwise it may be damaged.
• When it is raining or the humidity is high, insertion or ejection of the Micro SD memory card
is not recommended.
5. Disassembly of the dome/front cover carries the risk of internal dew condensation, so please
remember to replace the desiccant bags on the inside of the cameras before reassembly.
6. Check that the camera view has not been blocked by obstacles and that you can see the
property perimeter clearly.
7. Make sure the interiors of cameras and accessories, like mounting kits and/or enclosures,
are clean and dry.
8. Make sure cameras are securely attached to the wall/ceiling/mounting kits.

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User's Manual - 7
IMPORTANT:
1. Please contact VIVOTEK's certied dealers for power adapters.
2. Installation and maintenance service should only be performed by qualied technicians.
3. If powered by a power adapter, the adapter should be properly grounded.
4. The power cord must be connected to a socket or outlet with a ground connection.
IMPORTANT:
1. The camera is only to be connected to PoE networks without routing to outside plants.
2. For PoE connection, use only UL listed I.T.E. with PoE output.
1. La caméra ne doit être raccordée qu’à des réseaux PoE, sans routage vers des installations
extérieures.
2. Pour les raccordements PoE, utilisez uniquement un équipement de TI homologué UL, avec
une sortie PoE.
Use the camera only with a DC power supply that is UL listed, and limited power source (LPS)
certied. The power supply should bear the UL listed and LPS marks. The power supply should
also meet any safety and compliance requirements for the country of use.
n’utilisez la caméra qu’avec un bloc d’alimentation CC homologué UL, ainsi qu’avec
une alimentation limitée (LPS) certifiée. Le bloc d’alimentation doit porter les indications
d'homologation UL et LPS. Il doit également répondre aux exigences en matière de sécurité et
de conformité relatives au pays d’utilisation.

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8 - User's Manual
IMPORTANT:
For some customers who already have their own web site or web control application, the
Network Camera/Video Server can be easily integrated through URL syntax. This section
species the external HTTP-based application programming interface. The HTTP-based camera
interface provides the functionality to request a single image, control camera functions (PTZ,
output relay etc.), and get and set internal parameter values. The image and CGI-requests are
handled by the built-in Web server.
• To send URL commands in the address bar of your web browser, please remember to
disable the Cross-Site Request Forgery (CSRF) protection in Configuration > Security >
Miscellaneous.
• For up-to-date documentation of URL commands, please go to VIVOTEK’s website, register
an account with a business mail address and submit for authorization for SDK in Support >
Downloads > SDK.
• For any further technical support, please contact our technical support department.

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User's Manual - 9
Hardware Reset
The reset button is used to reset the system or restore the factory default settings. Sometimes
resetting the system can return the camera to normal operation. If the system problems remain
after reset, press the reset button longer to restore the factory settings and install again.
Reset: Press and release the recessed reset button with a straightened paper clip. Wait for the
Network Camera to reboot.
Restore: Press and hold the recessed reset button for at least several seconds to restore. Note
that all settings will be restored to factory defaults.
Micro SD/SDHC/SDXC Card Capacity
This network camera is compliant with SD/SDHC/SDXC 16GB / 8GB / 32GB / 64GB / , and up
to 512 / 1024GB and other preceding standard SD cards.

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10 - User's Manual
Physical Description
Outer View
Inner View
T10
64GB
10
I
1
SD card slot
Lens
IR LEDs
LAN connector
Safety wire anchor
I/O combo connectors
Alignment marks
Reset button
LEDs

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User's Manual - 11
DI/DO Diagram
DI-
DO+
DI+
DO-
Switch
External Device
External DC power
Dry contact with external DC power source to supply a relay. Dry contact is the safest connecon
to protect devices.
NC
NO
Relay
Photo
Coupler
DC
DC 0V
DC 0V External AC power
with Protected Eart
h
AC
PE
PE
DI-
DO+
DI+
DO-
Switch
External Device
External DC power
Wet contact with external DC power source to supply a relay.
NC
NO
Relay
DC
External AC power
with Protected Earth
AC
PE
PE
DC 0V
1. The DO+ pin provides 12V output voltage, and the max. load is 50mA.
2. The max. voltage for DO- pins is 30VDC (External power).
In order to control AC devices, the above diagram can be taken in consideration. The diagram
uses a relay to control the ON/OFF condition of the AC device.
3. An external relay can be triggered by using DO+ or by an external power source, depending
on the type of relay you use.
4. In case of using an individual relay (instead of using a relay module), for protection against
voltage or current spikes, a transient voltage suppression diode must be connected in parallel
with the inductive load.

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Status LED
Item LED status Description
1 Steady red Power on and system booting
Red LED OFF Power off
2 Steady red & Green blinking every 1 sec. Network normal (heartbeat)
Steady red & Green LED OFF Network failed
3Red blinking every 0.15 sec. & Green blinking
every 1 sec.
Upgrading rmware
4Red blinking every 0.15 sec. & Green blinking
every 0.15 sec.
Restoring default
DI-
DO+
DI+
DO-
Switch
External Device
Dry contact and using camera’s DO+ to supply a relay.
NC
NO
Relay
AC
External AC power
with Protected Eart
h
PE
PE

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User's Manual - 13
Hardware Installation
Ø 9.5mm or 3/8”
1. Jot down the camera's MAC address for later reference.
2. The camera weighs 6kg. Select a rigid mounting location to prevent vibration to the camera.
Attach the alignment sticker to the wall.
3. Drill 4 pilot holes (9.5mm in diameter and 4cm deep) into the wall, and then hammer in
threaded anchors. Note that you should hammer the anchors with hex nuts on them so that
the threaded poles will not be deformed! If preferred, drill another hole for routing cables.
4. Remove the hex nuts, washers, and leave one washer on each of the threaded poles.
0002D10766AD
SDXXXX
1. I/O wires are user-supplied.
2. Avoid touching the circuit boards to prevent
damage by electro static discharge.
3. Use CAT5e, CAT6 cables only.
NOTE:

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LAN I/O combo
5. Connect power or I/O wires, and use foam tapes or seal foam to ensure the back-end
connection is waterproof.
6. Route your I/O combo and Ethernet cables along the routing guide poles to form drip loops.
Prepare a ground wire through the bracket.

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User's Manual - 15
7. Secure the bracket to wall.
15cm
8. Remove the cable gland from the LAN port. If I/O wires or
24V power are preferred, use the T20 L-wrench to remove
the top cover on the I/O connector socket.
The cable length hanging on the outside of
the bracket should be 15cm.
T20

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9. Install the safety wire anchor and secure a self-supplied ground wire to one of its screws.
10. Hook up the safety wire between the bracket and the camera.

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User's Manual - 17
4.3 ~ 6.4mm
11. Install the components of the waterproof cable gland to the Ethernet and I/O combo cables.
12. Make sure the outer jacket of the combo cable is ush with the cabling hole.

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VIVOTEK
User's Manual - 18
13. Connect the I/O wire headers to camera.
14.Secure the top cover of the I/O wire socket.
T20

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Camera ground wire
Connect the ground wire to the copper screw hole on the cabinet door.
OPTIONAL: If using VIVOTEK's outdoor cabinet.
15. Connect the Ethernet cable (along with its cable gland) to the camera.
IMPORTANT:
Make sure all waterproof cable glands have
been properly installed. Water leakage will cause
irrepairable damage to the camera.

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User's Manual - 20
Connect all ground wires (including those from the surge protectors) to one position on the
cabinet door, to the terminal block, and then to the external ground. Several surge protectors
are shown in here.
External ground
AWG 8 Ground