VMware VCLOUD REQUEST MANAGER 1.0.0 User manual

Request Manager Installation and
Configuration Guide
vCloud Request Manager 1.0.0
This document supports the version of each product listed and
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Contents
About This Book 5
1About vCloud Request Manager 7
Request Manager Components 7
How Request Manager Uses Network Ports 11
Preparing to Use Request Manager 11
Installation Planning Worksheet 12
Finding More Information 13
2Request Manager System Requirements 15
System Requirements 15
Oracle Configuration 17
Performance and Scalability 18
Security 19
3Installing Request Manager 21
Installation Process Overview 21
Install Request Manager 21
Configure Request Manager 22
4Accessing Request Manager 27
Access the Request Manager Admin Portal 27
Access the Request Manager Admin Portal without Active Directory 28
Access the Request Manager User Portal 28
5Administration Overview 31
Active Directory 31
Request Manager Roles 35
Connecting to Multiple Instances of VMware vCloud Director 37
Incoming Email Server 44
Workflow Management 47
Cloud Blueprints 57
Defining Providers 59
Polling Service 60
6About Software License Management 61
Understanding Licenses 61
Create a Software Product 61
Edit a Software Product 62
Delete a Software Product 62
Add License Information to a Software Product 63
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Defining Software Products Options 63
Viewing Software License Allocation 65
Associating Software Products with vApp Templates 66
Index 69
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About This Book
This manual, the VMware vCloud Request Manager Installation and Configuration Guide, provides information
about installing and configuring vCloud Request Manager.
Intended Audience
This manual is intended for anyone who needs to install and configure vCloud Request Manager. The
information in this manual is written for experienced Windows or Linux system administrators who are
familiar with virtual machine technology and datacenter operations.
Document Feedback
VMware welcomes your suggestions for improving our documentation. If you have comments, send your
feedback to [email protected].
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About vCloud Request Manager 1
vCloud Request Manger is a Web-based application that is an add-on to vCloud Director. Request Manager
identifies the clouds and vApps managed by vCloud Director.
vCloud Request Manager provides enhanced governance and control of private cloud infrastructures based
on vCloud Director. Request Manager:
nAdds sophisticated approval workflows to provisioning requests
nAutomatically tracks software license usage
nEnforces standardized settings on cloud partitions
This chapter includes the following topics:
n“Request Manager Components,” on page 7
n“How Request Manager Uses Network Ports,” on page 11
n“Preparing to Use Request Manager,” on page 11
n“Installation Planning Worksheet,” on page 12
n“Finding More Information,” on page 13
Request Manager Components
Architecture
vCloud Request Manager layers over the top of vCloud Director and communicates with it primarily through
the vCloud API. In this way, a single instance of vCloud Request Manager can support multiple private clouds
and even public cloud providers, delivering a unified end user portal and request management across a hybrid
cloud.
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Figure 1-1. High-Level Request Manager Architecture
Figure 1-2. Detailed Request Manager Architecture
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Users
Request Manager users can include the following.
vCloud Administrator The vCloud Administrator is the administrator responsible for Request
Manager configuration after installation. The administrator is responsible for
assigning security roles to cloud Blueprint Administrators and Asset Manager
users, troubleshooting workflow tasks that fail to complete because of system
errors, creating or editing workflow tasks to accommodate company-specific
approval processes, and managing integrated sources.
Blueprint Administrator The Blueprint Administrator manages cloud blueprints, including creating and
editing cloud blueprints. The Blueprint Administrator also manages Provider
CIs, including creating and editing Providers and specifying the vCloud
Director source, provider network, and the vCloud Director for that Provider
CI.
Manager The users who create private cloud partitions. Users can include development
managers, QA managers, pre-sales managers, and training managers.
Engineer The users who create individual virtual machines and virtual appliances. Users
can include QA Engineers, pre-sales engineers, developers, trainers, etc.
Asset Managers The user responsible for registering the available software licenses.
See “Request Manager Roles,” on page 35 for information about Request Manager user roles and permission.
Software Components
Request Manager requires the following software components.
nAn Oracle database.
nAn Active Directory server.
Chapter 1 About vCloud Request Manager
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nOne or more instances of vCloud Director.
nA dedicated email account.
Oracle Database The installation requires access to an Oracle database server that is configured
to meet specific requirements to support Request Manager.
Active Directory Server Request Manager populates its users by accessing the same Microsoft Active
Directory domain that is used by vCloud Director. In a default install, Request
Manager's Active Directory server should be located within the same domain
as vCloud Director's. Active Directory integration requires there is an existing
single group or organization unit within the directory to which every user
belongs. For example, Domain Users.
vCloud Director VMware vCloud Director must be installed (on another server within the
domain) before Request Manager can be configured. An account with vCloud
system administrator privileges must be pre-configured for Request Manager
to use. Request Manager cannot use an account created for a specific vCloud
organization.
Email Server Request Manager uses an assigned email account on a email server. It connects
to the email server to send emails using SMTP and retrieves emails sent to it
using POP3 or IMAP.
Basic Deployment
The following graphic illustrates the Request Manager, vCloud Director, and Active Directory components
and how they are connected.
Figure 1-3. Request Manager Basic Deployment
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