Vodavi Xtenstion User manual

Recall every conversation using the power of your PC
Xtension Recorder: Cost Effective ‘true digital’ recording!
•No sound card required
•No handset cord connection
•No complex sound card
adjustments
•Simple: Digital: Connectivity!
Xtension Recorder simply connects in line with Vodavi digital telephones and plugs into the USB
connector on any PC. Using Comvurgent’s ‘True Digital’ technology, Xtension Recorder stores
conversations in the same high quality format as your digital telephone ensuring excellent sound quality.
Set-up Options Include:
•Record all calls or
manually select which
to record.
•Use compression to save
disc space.
There are many valuable reasons why companies record
telephone conversations:
•Customer Service Quality Monitoring - recording calls
ensures best practice.
•Transaction recording - record critical information to ensure
accuracy of transactions.
•Compliance Monitoring - ensure industry regulations are
met.
•Security Alerts - record bomb/violence threats and verbal
abuse.
Because talk isn’t cheap... Flexible set-up for multiple applications
Almost every company has a Call Record application that can deliver substantial business benefits. What’s yours?
•Save calls locally or on a network server for centralized
monitoring and playback.
XtensionRecorder

•Message Taking - use Xtension Recorder to record
a message instead of writing it down. E-mail the
message to the recipient. It’s like a mini Unified
Messaging system.
•Customer Service Desks - Xtension Recorder is a
great training tool. Move it around to different agents
to monitor activity from time to time.
•Operator Positions - monitor how those important
callers are being answered and transferred.
•Call Centers - install Xtension Recorder at each desk
and record to a central server location for supervisor
listening.
•Conference Calls - record those important
discussions and decisions.
•Dictation - Xtension Recorder allows you to dictate
directly into your phone and e-mail the recording to
an assistant.
Some Application Ideas:
•8 Button Enhanced
Speakerphone
•8 Button Executive
Speakerphone
•30 Button Executive
Speakerphone
•Elite Large Screen
Display Phone
•30 Button
Executive
Full Duplex
Speakerphone
Thank you for choosing
Vodavi!
Vodavi Telephone Compatibility:
‘Xtension Recorder – the last word in conversation recall’
Great Record Features:
Caller ID and
dialed digits
detected
automatically.
View local and
distant end
digital signal
levels.
Add comments
during
conversation
Date, time
stamp and
duration of
every call is
noted.
Stop/Start/Pause
control
Highlight
important calls
Complete Playback Control:
Start/Stop/Pause
control.
View the full call
graphically.
Highlight
Important calls.
Drag the cursor
to play/replay
any section.
Add/view/edit
comments
about the call
content.
List calls by
Caller ID, date
and call
duration.
Delete calls
E-mail
conversations.
LPDF3063 07005
Xtension Recorder: Cost Effective
‘true digital’ recording!
Filter calls by
Caller ID or by
comments.
XtensionRecorder
Recall every conversation using the power of your PC