Voice Carrier Phone User manual

User Guide
Updated 1-1-11
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Contents
1. Setting up your Phone
Phone Setup
oPhone setup instructions
oRecording Voicemail Greeting and Voicemail Menu
oTesting tools
Phone Usage
oCall Transfer, Call Forwarding and Do Not Disturb (DND)
oConference Calling: Three-Way and Bridge
2. User Portal
oLogin and Changing your Password
oVoicemail
oCall Monitor (Call Logs)
oPhone Features
oFollow Me
oFeature Codes
oSettings
3. Softphone for your computer
4. Faxing
oSending a Fax
oReceiving Faxes
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1. Setting up your phone

Phone Setup
Phone Setup Instructions
VoIP phones ordered through Voice Carrier arrive fully configured with your extension and line assignments already
provisioned. Simply:
1. Plug the phones into power, and
2. Connect to the internet.
Recording Your Voicemail Greeting –To customize your Voice Carrier mailbox:
1. Dial into the mailbox from your extension phone, either:
oPress the Message button, or
oPress *97 and press Send
2. Enter the voicemail password assigned to you.
3. Once in the mailbox menu, press 0 for mailbox options
4. Then press:
o1 to record your “Unavailable” Greeting
o2 to record a different “Busy” Greeting (optional … only if you want to play a different “I’m on
another line” message when you’re tied up with another call)
o3 to record your name (to be used in the Directory, if applicable).
Testing Tools –We suggest running these two short tests with your new phone:
*43 –Echo Test: Everything you say will be repeated back to you. This test gives you a sense of the latency
between you and our network.
*65 –Extension Test: Dial *65, and Voice Carrier’s Network will say the extension number back to you on
the handset. If you get a fast-busy tone then the system is telling you that the phone is not connected
properly and that it is not registered.
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Phone Usage
Voicemail Menu
Three ways to access your mailbox:
1. Press *97 from your phone, and enter password.
2. Dial your Voice Carrier number (or extension). When your voicemail greeting plays, press * (star key) and enter password.
3. Dial *98 from another extension. You will be prompted for, “Extension” and “Password”.
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Phone Usage
Call Transfer
Call Transfer to Extension or outside phone number
1. Press the Transfer key (or soft key on the phone’s display screen),
2. Enter extension (or phone number) of the person you are transferring to. Add # at end of the number,
3. Press the Transfer key again to send caller onto the destination (“blind” transfer). Or, remain on the line for
“warm” transfer options:
oTell the extension owner who’s about to be transferred (then press Transfer key again).
oReturn back to the caller if the other extension doesn’t pick up (press Cancel key to abort Transfer).
Call Transfer Directly to Extension’s Voicemail
Key in ## (extension number) #. Example: ##104# transfers the person to the Voice Mail for extension 104.
Call Transfer from your Mobile phone
When your mobile receives a Follow-Me call, press ## and you will be prompted by a voice asking you to,
“Transfer”. Key in the extension or outside number you want to transfer the call to, followed by the # key.
Call Forwarding (using the phone keypad)
*72 –Activate Call Forwarding for All Calls –Voice command will ask you to enter:
o“Your extension.” Key in your extension number.
o“Extension Target attendant.” Key in the forward-to extension or outside phone number.
*73 –Deactivate Call Forwarding for All Calls
*74 –Deactivate Call Forwarding for All Calls, with Prompt –Voice command walks you through the steps,
allowing you to enter the extension call forwarding is being deactivated from.
*90 –Activate Call Forwarding, only when your Phone is Busy
*91 –Deactivate Call Forwarding, only when your Phone is Busy
*92 –Deactivate Call Forwarding, only when your Phone is Busy, with Prompt
Do Not Disturb (use these key commands if the more convenient “DND” button is not available on your phone)
*76 –DND Toggle –Toggles DND on or off. Voice command confirms setting.
*78 –DND Activated –Voice command confirms setting.
*79 –DND Deactivated –Voice command confirms setting. 6

Phone Usage
Three-Way Conference Calling
Using SIP Phones: Most SIP phones have a conference soft key on the display, making it fairly simple to conference with
other parties. For example, using the Yealink SIP phone:
1. Press the CONF button. This places the caller on hold,
2. Dial the third party’s extension or phone number. When call is established, you may talk privately with third party,
3. Press the CONF button again to join all parties together in a three way call. Repeat the steps to add a fourth.
Using Analog Phones: From your analog phone (supported by an ATA adapter):
1. Tap the phone cradle. You’ll hear a dial tone, and the caller is put on hold,
2. Dial the third party’s extension or phone number. When call is established, you may talk privately with third party.
3. Tap the phone cradle again and all three individuals will be joined in the same call.
Note: If originate the three way call and you hang up, both remaining parties will be disconnected.
Conference Bridge
Voice Carrier hosts Voice Conferencing bridges for our customers, supporting from 5-8 participants . If your company needs
Conferencing services added, contact [e-mail]. We can set up access to the bridge several ways:
1. Dialing Bridge four digit extension from your office phones,
2. Providing you with a local number for outside parties to access, or
3. Connecting Bridge as a menu option from your main company greeting.
A fixed four digit PIN number will be given to you to access your Conference Bridges.
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2. User Portal

User Portal
Login
To access your user portal, go to the URL provided to you by your company Administrator or Voice Carrier’s team.
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Tip: Check Remember
Password box for
instant access into the
user portal.
Changing your Password
We recommend that you change your Voice Carrier extension password, which is done from the Settings panel:
If you forgot your password, send an email to: [e-mail].

User Portal
Voicemail
Click the Voicemail link to access your messages:
1. Search for old messages using caller’s Name or ID
2. Check the box next to message(s) and:
oDelete from your mailbox,
oMove to another Folder (Family, Friends or Work),
oForward onto another extension, or
oEmail the .wav file.
3. Playback the message on your computer.
4. Playback the message to your extension (Voice Carrier will dial your phone and play the recording).
5. Download the .wav file to your computer.
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User Portal
Call Monitor
Click the Call Monitor link to access your Call Logs:
Use the Search tool to hone in
on a record by Name or Caller ID:
Logs are kept for inbound, outbound and missed calls. The Source is where the call originated from. The Destination is where the
call was received. In the example for Jane’s Extension 1001 below:
Line 1 –Caller dialed from 801-555-1611. Jane, as a member of Ring Group 600, took the call, talked for 17 seconds.
Line 2 –Jane placed an outbound call to 650-555-1956. Her company ID 718-555-0449 was the ID customer saw.
Line 3 –Caller dialed from 800-555-1735, directly into Jane’s extension. She took the call, talked for 63 seconds.
Line 4 - Caller dialed from 585-555-6623, landing in extension 1001 voicemail. Left message.
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Recorded call. Click to Play or Download

User Portal
Phone Features
Click Phone Features to access popular phone tools:
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Call Waiting: While on a call, you’ll hear a polite “beep,”
indicating that another call is waiting. This will occur
several times until the caller is directed to Voicemail or
until the caller hangs up.
Do Not Disturb: Calls will not ring on your extension.
Call Screening: Your caller will be asked to say his name.
When you answer your phone, you’ll hear who’s waiting:
oMemory –caller will only have to announce his name
once. We’ll remember him by ID next time.
oNo Memory –caller will have to announce his name
every time he calls you.
Call Forwarding: callers dialing your extension can be directed onto one phone number:
oUnconditional: all calls will be forwarded straight to designated number. Your extension phone won’t ring.
oUnavailable: call will forward after your extension phone rings (and not answered).
oBusy: forwards if you’re on the line with another caller.
2145556611
Press 1 to accept the call
Press 2 to send caller to your extension’s voicemail box
Press 3 to send caller to “torture” menu
(caller hears silence for 5 minutes)
Press 4 to play polite “not in service” message

User Portal
Follow Me
Click Followme to access a great tool to keep you in touch with your customers. After your extension phone rings, the
caller can be routed onto multiple phones (such as your mobile), in the order you select.
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1. Click Enable to activate Follow me
2. Your extension (1001 in this example) will be
listed first. Add another extension and/or
phone numbers .
3. Select how long your extension phone only
should ring, before call is routed on.
4. In this example, extension and mobile ring
for 20 seconds (extension’s 1001 phone will
continue ringing as well).
5. Click Use Confirmation to prevent caller
from rolling into the Followme mobile
phone’s voicemail box . When you answer
your mobile, you’ll hear “You have an
incoming call. Press:
1 to Accept,
2 to Decline,
3 to hear Caller ID information..”

User Portal
Feature Codes
Click Feature Codes to view the line up of features that can be provisioned straight from your SIP phone.
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Continued on next page …

User Portal
Feature Codes (continued)
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User Portal
Settings
Click Settings to configure notifications and voicemail playback preferences.
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Notification Settings: List your email address and check “Attach” box to deliver the message .wav file to your in box.
Web Playback Settings: Enter the extension to send the voicemail .wav file to when you click from Voicemail panel.
Phone Playback Settings:
Check if you want to hear the
date/time message was left and/or
the caller’s ID, before message is
played.
Call Monitor Settings: For
incoming or outgoing calls, select
“Always” to record all
automatically, or “On-Demand,”
pressing *1 to start the recording.
Recorded calls are stored in the
Call Monitor panel.
Click the icon to
playback or download

3. Softphone for your
computer

A Voice Carrier line can be provisioned on most major Soft-Phone clients. Our engineers recommend Counterpath’s Xlite
Soft-Phone, which has been tested in our labs. To install:
1. Go to http://www.counterpath.com/x-lite-download.html
and click one of three links:
2. After downloading the Soft-Phone client, build the Account
tab as follows (leave all other tab settings as default):
1. Enter your Extension number
2. Your domain URL (provided by Voice Carrier)
3. Your extension password (provided by Voice Carrier)
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Softphone for your computer
Tip: Use a headset with mic for best sound quality.
Notes:
Some anti-virus programs may affect performance
Softphone will not ring if you computer is off or in sleep or
hibernate mode, etc.
Voice Carrier is not able to troubleshoot all softphone issues
on your computer
Use separate extension number for each softphone.

4. Faxing

Faxing
Unlike the standard FAX service, faxes do not go through your PBX, but rather Voice Carrier servers in the cloud. If you
purchased Voice Carrier Fax to email service, you were assigned a unique fax phone number.
Logging into the fax portal
Go to: http://rcfaxing.ringcarrier.com, and enter
the login and password assigned to you.
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Sending a Fax
Fastest way to send a fax is using the Quick fax
panel from the home page:
1. Enter the 10-digit phone number (U.S. or
Canada only)
2. Confirm your Caller ID to display on the fax
3. Upload your document and click go.
Want to create a customized cover sheet?
Click the Send a Fax icon and follow the wizard: