Volkswagen Tiguan 2016 Guide

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Maintenance
Tiguan 2016 ➤
Tiguan RUS 2017 ➤
Edition 08.2017
Service
Service Department. Technical Information

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Maintenance
Heading
1. Engine list
2. Service work
3. General information
4. Descriptions of work:
5. Exhaust emissions test
6. Glossary
Technical information should always be available to the foremen and mechanics, because their
careful and constant adherence to the instructions is essential to ensure vehicle road-worthiness and
safety. In addition, the normal basic safety precautions for working on motor vehicles must, as a
matter of course, be observed.
Service
All rights reserved.
No reproduction without prior agreement from publisher.
Copyright © 2017 Volkswagen AG, Wolfsburg D4B805FFE07

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Contents
1 Engine list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2 Service work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.1 Information about flexible or fixed service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.2 Service tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3 General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.1 Raising vehicle with lifting platform or trolley jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.2 Entries in service schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.3 Severe operating conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.4 Vehicle data sticker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.5 Vehicle diagnostic tester . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.6 Vehicle identification number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3.7 Countries with hot climate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.8 Country overview for petrol not compliant with EN 228 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3.9 Country overview for diesel not compliant with EN 590 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.10 Engine code and engine number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.11 Countries with high levels of dust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.12 Identification plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.13 Shortened intervals for spark plug replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4 Descriptions of work: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.1 Swivel joints and suspension link mountings: inspecting . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4.2 All-wheel drive coupling: changing oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
4.3 Automatic headlight control and static cornering light: checking function . . . . . . . . . . . . . . 39
4.4 Front passenger front airbag: checking key switch and “ON/OFF function” . . . . . . . . . . . . 40
4.5 Battery (12V): checking battery terminal clamps for secure seating . . . . . . . . . . . . . . . . . . 41
4.6 Battery (12V): checking with battery tester (always refer to workshop manual) . . . . . . . . . . 44
4.7 Status of battery (12V): reading - sending diagnosis protocol via online connection . . . . . . 45
4.8 Tyres: checking condition, wear pattern, tyre pressure and tread depth . . . . . . . . . . . . . . 45
4.9 Brake and clutch system: changing brake fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
4.10 Brake system and shock absorbers: inspecting for leaks and damage . . . . . . . . . . . . . . . . 57
4.11 Brakes, front and rear: checking thickness of brake pads and condition of brake discs . . 57
4.12 Brake fluid level: checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
4.13 Dual clutch gearbox 0D9: changing gear oil and filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
4.14 Dual clutch gearbox 0DL: changing gear oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
4.15 Diesel particulate filter: checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
4.16 Electric windows: checking positioning (open and close functions) . . . . . . . . . . . . . . . . . . 62
4.17 Fault memory of all systems: reading with vehicle diagnostic tester , correcting possible faults
according to repair guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
4.18 Boots: inspecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
4.19 Head-up display (HUD): removing protective film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
4.20 Interior and exterior body: inspecting for corrosion with doors and flaps open . . . . . . . . . . 64
4.21 Poly V-belt: renewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
4.22 Poly V-belt: checking condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
4.23 Cooling system: checking frost protection and coolant level . . . . . . . . . . . . . . . . . . . . . . . . 65
4.24 Diesel fuel filter: draining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
4.25 Diesel fuel filter: renewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
4.26 Air filter: cleaning housing and renewing filter element . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
4.27 Multi-purpose additive for diesel fuel: adding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
4.28 Multi-purpose additive for petrol fuel: adding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
4.29 Engine and components in engine compartment: inspecting for leaks and damage (from
above and below) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
4.30 Engine cover panel “top”: removing and installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
4.31 Engine compartment cover (noise insulation) “bottom”: removing and installing . . . . . . . . 78
4.32 Engine oil level: checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
4.33 Engine oil: draining, renewing oil filter and replenishing engine oil . . . . . . . . . . . . . . . . . . 79
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
Contents i

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4.34 Engine oil: capacities and specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
4.35 Panorama sliding roof with rear panorama roof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
4.36 Road test: performing (driving behaviour, noises, air conditioner etc.) . . . . . . . . . . . . . . . . 91
4.37 Wheel securing bolts: tightening to specified torque . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
4.38 Reducing agent (AdBlue®/DEF): replenishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
4.39 Reducing agent (AdBlue®/DEF): changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
4.40 Tyre pressure indicator : calibrating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
4.41 Tyre repair set: checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
4.42 Window wash/wipe system and headlight washer system: checking function . . . . . . . . . . 98
4.43 Headlight adjustment: checking halogen headlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
4.44 Headlight adjustment: checking LED headlights with cornering light . . . . . . . . . . . . . . . . . . 104
4.45 Headlight adjustment: checking LED headlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
4.46 Headlight adjustment: checking fog lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
4.47 Sliding sunroof drains: checking for blockage, cleaning if necessary . . . . . . . . . . . . . . . . 114
4.48 Service interval display: resetting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
4.49 Service interval display: recoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
4.50 Track rod ends: checking clearance, firm seating and boots . . . . . . . . . . . . . . . . . . . . . . . . 117
4.51 Dust and pollen filter: cleaning housing and renewing filter element . . . . . . . . . . . . . . . . . . 117
4.52 Transportation mode: switching off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
4.53 Transportation devices: removing blocking pieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
4.54 Clock and date: setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
4.55 Underbody: inspecting for damage to underbody sealant, underbody panels, routing of lines,
plugs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
4.56 Toothed belt (petrol engines): renewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
4.57 Camshaft drive toothed belt: renewing (diesel engines) . . . . . . . . . . . . . . . . . . . . . . . . . . 119
4.58 Spark plugs: renewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
5 Exhaust emissions test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
5.1 Exhaust emissions test for petrol engines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
5.2 Exhaust emissions test for diesel engines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
6 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
ii Contents

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1 Engine list
(VIGG001030; Edition 08.2017)
This chapter provides information on the following subjects:
Petrol engines ⇒ page 1
Diesel engines ⇒ page 2
Note
To ease the search for an engine, the engine codes are listed in
alphabetical order.
Petrol engines
Engines ⇒ Petrol engine Petrol engine Petrol engine Petrol engine
Displace‐
ment I 2.0 1.4 1.4 1.4
Engine code CHHB CZCA CZDA CZEA
No. of cylinders/valves per
cylinder 4/4 4/4 4/4 4/4
Power kW at rpm 162/4200-6000 92/5000-6000 110/5000-6000 110/5000
Torque Nm at rpm 350/1500-4000 200/1400-4000 250/1500-3500 250/1500-3500
Bore ∅ mm 82.5 74.5 74.5 74.5
Stroke mm 92.8 80.0 80.0 80.0
Compression ratio 9.6 10.5 10.0 10.0
Injection/ignition Motronic SIMOS
12.1
TSI turbocharger
Motronic MED17.5
TSI turbocharger Motronic MED17.5.21
TSI turbocharger
Motronic
MED17.5.21
TSI Turbocharger
RON unleaded, at
least 95 95 95 (in exceptional cir‐
cumstances at
least 91 RON, but
with reduced out‐
put)
95
Camshaft drive Chain Toothed belt Toothed belt Toothed belt
Engines ⇒ Petrol engine Petrol engine
Displacement I 2.0 1.4
Engine code CZPA DJVA
No. of cylinders/valves per cylin‐
der 4/4 4/4
Power kW at rpm 132/3900-6000 110/5000
Torque Nm at rpm 320/1400-3940 250/1500-4000
Bore ∅ mm 82.5 74.5
Stroke mm 92.8 80.0
Compression ratio 11.65 10.5
Injection/ignition Motronic SIMOS
TSI turbocharger Motronic ME 17 TSI turbocharger
RON unleaded, at
least 95 95 unleaded (in exceptional circum‐ stances min. 91 RON though with
reduced performance)
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
1. Engine list 1

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Engines ⇒ Petrol engine Petrol engine
Displacement I 2.0 1.4
Engine code CZPA DJVA
Camshaft drive Chain Toothed belt
Diesel engines
Engines ⇒ Diesel engine Diesel engine Diesel engine Diesel engine
Displace‐
ment I 2.0 2.0 2.0 2.0
Engine code CRFC CRFD CRGA CRGB
No. of cylinders/valves per
cylinder 4/4 4/4 4/4 4/4
Power kW at rpm 105/4000 105/3500-4000 130/3000-4000 130/3600-4000
Torque Nm at rpm 320/1750-3000 340/1750-3000 350/1750-3000 380/1750-3500
Bore ∅ mm 81.0 81.0 81.0 81.0
Stroke mm 95.5 95.5 95.5 95.5
Compression ratio 16.2 16.2 16.2 16.2
Injection/ignition TDI
common rail TDI common rail TDI common rail TDI common rail
Diesel particle filters no
PMS1) no PMS1) no PMS1) no PMS1)
Camshaft drive Toothed belt Toothed belt Toothed belt Toothed belt
Vehicles with factory-fitted diesel particulate filter can be identified
by PR no. 7MM on vehicle data sticker.
1) PMS: particulate reduction system
Engines ⇒ Diesel engine Diesel engine Diesel engine Diesel engine
Displace‐
ment I 2.0 2.0 2.0 2.0
Engine code CUAA CYKB CYKC DBGA
No. of cylinders/valves per
cylinder 4/4 4/4 4/4 4/4
Power kW at rpm 176/4000 81/3100-4500 81/3100-4500 110/3500-4000
Torque Nm at rpm 500/1750-2500 250/1500-3000 280/1500-2750 320/1750-3500
Bore ∅ mm 81.0 81.0 81.0 81.0
Stroke mm 95.5 95.5 95.5 95.5
Compression ratio 15.5 16.2 16.2 16.2
Injection/ignition TDI
common rail TDI common rail TDI common rail TDI common rail
Diesel particle filters yes yes yes yes
Camshaft drive Toothed belt Toothed belt Toothed belt Toothed belt
Vehicles with factory-fitted diesel particulate filter can be identified
by PR no. 7MM on vehicle data sticker.
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
2 1. Engine list

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Engines ⇒ Diesel engine Diesel engine Diesel engine Diesel engine
Displace‐
ment I 2.0 2.0 2.0 2.0
Engine code DBGC DCYA DCYB DDMA
No. of cylinders/valves per
cylinder 4/4 4/4 4/4 4/4
Power kW at rpm 110/3500-4000 110/3500-4000 81/3500-4000 140/3500-4000
Torque Nm at rpm 340/1750-3500 340/1750-3000 280/1750-3000 400/1900-3300
Bore ∅ mm 81.0 81.0 81.0 91.0
Stroke mm 95.5 95.5 95.5 95.5
Compression ratio 16.2 16.2 16.2 16.2
Injection/ignition TDI
common rail TDI common rail TDI common rail TDI common rail
Diesel particle filters yes yes yes yes
Camshaft drive Toothed belt Toothed belt Toothed belt Toothed belt
Vehicles with factory-fitted diesel particulate filter can be identified
by PR no. 7MM on vehicle data sticker.
Engines ⇒ Diesel engine Diesel engine Diesel engine Diesel engine
Displace‐
ment I 2.0 2.0 2.0 2.0
Engine code DFGA DFGB DFGC DFHA
No. of cylinders/valves per
cylinder 4/4 4/4 4/4 4/4
Power kW at rpm 110/3500-4000 81/2750-4200 85/2750-4200 140/3500-4000
Torque Nm at rpm 340/1750-3000 280/1750-2750 320/1750-2750 400/1750-3250
Bore ∅ mm 91.0 81.0 81.0 81.0
Stroke mm 95.5 95.5 95.5 95.5
Compression ratio 16.2 16.0 16.0 15.5
Injection/ignition TDI
common rail TDI common rail TDI common rail TDI common rail
Diesel particle filters yes yes yes yes
Camshaft drive Toothed belt Toothed belt Toothed belt Toothed belt
Vehicles with factory-fitted diesel particulate filter can be identified
by PR no. 7MM on vehicle data sticker.
Engines ⇒ Diesel engine
Displacement I 1.6
Engine code DGDB
No. of cylinders/valves per cylinder 4/4
Power kW at rpm 85/3250-4000
Torque Nm at rpm 280/1500-3000
Bore ∅ mm 79.5
Stroke mm 80.5
Compression ratio 16.2
Injection/ignition TDI
common rail
Diesel particle filters yes
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
1. Engine list 3

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Engines ⇒ Diesel engine
Displacement I 1.6
Engine code DGDB
Camshaft drive Toothed belt
Vehicles with factory-fitted diesel particulate filter can be identified
by PR no. 7MM on vehicle data sticker.
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
4 1. Engine list

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2 Service work
Information reference flexible or fixed service ⇒ page 5
Service tables ⇒ page 8
2.1 Information about flexible or fixed serv‐
ice
Service identification ⇒ page 5
Flexible service ⇒ page 5
Fixed service ⇒ page 6
Service interval display ⇒ page 6
2.1.1 Service identification
– Referring to vehicle data sticker, check if vehicle is equipped
with following PR numbers:
The PR number is decisive for the service intervals
⇒ page 8 .
Vehicle ID with PR number
Model year PR number Service
2016 ► QI6 Flexible service
2016 ► QI1, QI2, QI3, QI4, QI7 Fixed service
In the past, the PR numbers QG0, QG1 and QG2 determined the
type of service.
With immediate effect, these PR numbers only denote whether
an engine oil level sensor is installed or not and no longer have
an influence on the oil change interval.
2.1.2 Flexible service
The flexible service enables long service intervals, depending on
individual driving style and the conditions under which the vehicle
is used.
Note
For the flexible service a special LongLife engine oil is required
⇒ page 8 .
Vehicles with production control number “QI6” are set up for flex‐
ible service at the factory. This means, these vehicles have a
flexible service interval display and are fitted with the following
components:
♦ Flexible service interval display in dash panel insert
♦ Engine oil level sensor
♦ Brake pad wear indicator (if fitted)
For vehicles with flexible service the service interval is determined
by the control unit and is indicated on service interval display
(SID) ⇒ page 6 .
Therefore the service intervals are flexible.
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
2. Service work 5

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2.1.3 Fixed service
For vehicles with a fixed service, fixed services are calculated.
This means that the mileage or time values are already set by
Volkswagen. For normal operating conditions achieving these
service intervals is technically assured.
Therefore the service intervals are fixed.
For vehicles
♦ which have not been delivered with extended servicing inter‐
vals (ESI) (PR numbers “QI1”, “QI2”, “QI3”, “QI4”, “QI7”),
♦ or for which the extended servicing interval (ESI) was stopped
♦ or for which no LongLife engine oil was used
the fixed service applies.
These non-flexible service intervals apply to all types of service
including an engine oil change.
Therefore, these vehicles have a fixed service interval display
⇒ page 6 and for maintenance the fixed service intervals (rigid
service intervals) apply. These vehicles are fitted with the follow‐
ing components:
♦ Fixed service interval display in dash panel insert
♦ Engine oil level sensor
♦ Brake pad wear indicator (if fitted)
2.1.4 Service interval display
Introduction of extended servicing intervals (ESI) ⇒ page 6
Flexible service interval display (only vehicles with a flexible serv‐
ice) ⇒ page 6
Fixed service interval display (only vehicles with a fixed service)
⇒ page 7
Service type for service due ⇒ page 7
Service initial warning ⇒ page 7
Retrieving service information from Infotainment system
⇒ page 7
Service interval display: resetting ⇒ page 115
Service interval display: recoding ⇒ page 116
Introduction of extended servicing intervals (ESI)
Ask your importer if the extended servicing interval (ESI) is avail‐
able for your country.
Flexible service interval display (only vehicles with a flexible serv‐
ice)
Calculation of service intervals:
♦ The service intervals on vehicles with a flexible service is cal‐
culated. Input values such as, distance travelled, fuel con‐
sumption, oil temperature and loading on diesel particulate
filter are evaluated by the control unit.
♦ The result of the evaluation is a value for the deterioration of
the oil due to thermal loading.
♦ The oil deterioration is the deciding factor concerning the dis‐
tance that can still be driven to the next service.
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
6 2. Service work

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Note
For vehicles with a flexible service but which are serviced ac‐
cording to fixed service intervals, the service interval display must
be recoded to “non-flexible” ⇒ page 116 .
Fixed service interval display (only vehicles with a fixed service)
Calculation of service intervals:
♦ The service interval for vehicles with a fixed service is calcu‐
lated in fixed service intervals. This means that the mileage or
time values have been previously determined and specified by
Volkswagen.
♦ For normal operating conditions achieving these service in‐
tervals is technically assured.
Service type for service due
♦ On vehicles with text messages on dash panel insert, the
message “Service now” and a “spanner symbol” are dis‐
played.
The service information disappears after a few seconds or if en‐
gine is running.
Service initial warning
If a service is due, “Service initial warning” appears on dash panel
insert display when ignition is switched on.
♦ On vehicles with text messages on dash panel insert display
the following appears: “Service in --- km or --- days”.
The service information disappears after a few seconds or if en‐
gine is running.
♦ The service initial warning is displayed 20 days before the next
service is due.
♦ The remaining distance displayed is always rounded to the
nearest 100 km or the remaining time rounded to full days.
Retrieving service information from Infotainment system
The current service information can always be read with ignition
switched on, engine switched off and vehicle stationary.
– Switch on ignition.
– Switch on Infotainment system.
– Press Infotainment button CAR.
– Press Setup function button.
– In the menu, scroll to the Service function button.
– Press Service function button.
The service information is displayed in Infotainment system.
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
2. Service work 7

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.
2.2 Service tables
Note
♦
The service tables apply in general with differences depending
on the vehicle model and equipment level. There is no relation
between individual vehicles and identified vehicle identifica‐
tion numbers.
♦ Vehicle-specific time and mileage dependent additional work
can only be found in the ⇒ maintenance tables .
2.2.1 Delivery inspection
Scope of work
– Battery: check battery terminal clamps for secure seating.
– Transportation mode: switch off.
– Service interval display: reset.
– Status of battery: read.
– Event memories of all systems: read.
– Radio/radio navigation system: store local radio stations to station buttons.
– Time and date: set.
– All switches, electrical consumers, sockets, gauges and other controls: check function.
– Front passenger airbag: check key switch and ON/OFF function.
– Window regulators: initialise (activate).
– Vehicle interior: check for cleanliness.
– Protective seat covers and protective carpet film: remove.
– All equipment which has been packed inside vehicle (if part of original equipment): install.
– Two safety hammers: install according to installation instructions.
– Edge protection on doors (plastic film): remove.
– Vehicle exterior: check for cleanliness.
– Tyre pressure: check.
– Wheel bolts: tighten to specified torque.
– Wiper blade protection: remove.
– Tyre Pressure Loss Indicator: calibrate after tyre pressure has been corrected.
– Vehicle: inspect for leaks and damage from above and below.
– Brake system: inspect for leaks and damage.
– Transportation devices: remove (if fitted).
– Vehicle underside (underbody): inspect for damage.
– Windscreen wash/wipe system and headlight washer system: check function and settings.
– Engine oil level: check; observe oil specification when topping up.
– Coolant level: check.
– Brake fluid, for vehicle older than 6 months: renew.
– Brake fluid level: check that it is at maximum.
– Number, operation and cleanliness of keys: check.
– Service Schedule / Digital Service Schedule: enter pre-delivery inspection.
– Owner's literature: check that literature is complete and prepare for delivery to customer.
– Carry out road test.
– Warning stickers: check that they are present.
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
8 2. Service work

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.
Scope of work
– Charging cable: check that cable is present and check its condition.
• Applies only to BEV and PHEV
– High-voltage battery: charge.
• Applies only to BEV and PHEV
– Special rubber care set: hang on interior rear view mirror.
– Stowage compartments for roof side member, felt in rear longitudinal members and hydraulic pump noise
insulation: check for dampness.
– Dash panel insert: adapt language version (not applicable for German speaking countries).
– Onboard computer: reset with front information display and control unit.
2.2.2 Scopes of service
Note
♦
Depending on the time elapsed and the mileage since the last
service, service events may be combined (inspection with oil
change).
♦ An extended scope of inspection is carried out in combination
with an inspection.
♦ The scopes of service work are generally applicable and differ
according to vehicle model and equipment level. There is no
relation between individual vehicles and identified vehicle
identification numbers.
♦ Scopes of service work for individual vehicles can be found
only in the maintenance tables. ⇒ Maintenance tables
Oil
change
service
Inspec‐
tion Exten‐ ded
scope of
inspec‐
tion
(applies
only in
addition
to regu‐
lar in‐
spec‐
tion)
Scope of work
Vehicle interior
X – Interior lights in headliner, luggage compartment and glove compartment
lights: check function.
X – Horn: check function.
X – Charging cable: check that cable is present and check its condition.
• Applies only to BEV
X – High-voltage battery: check charge level, charge as necessary.
• Applies only to BEV
X – Sliding/tilting sunroof: check function.
Vehicle exterior
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
2. Service work 9

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.
Oil
change
service
Inspec‐
tion Exten‐ ded
scope of
inspec‐
tion
(applies
only in
addition
to regu‐
lar in‐
spec‐
tion)
Scope of work
X – Headlight washer system: check function.
X – Front lighting: check function.
X – Static cornering light (cornering light): check function.
X – Automatic headlight control: check function.
X – Rear lighting: check function.
X – Windscreen wash/wipe system: check function and spray jet settings and
adjust if necessary; check for damage.
X – Wiper blades: move blades to service position and check for damage;
check park position.
X – Interior and exterior of body: inspect for corrosion.
X – Windscreen: inspect for damage.
X – High-voltage charging socket in radiator grille: inspect for soiling and
damage.
• Applies only to PHEV
X – High-voltage charging socket in radiator grille and tank cap: inspect for
soiling and damage.
• Applies only to BEV
X – Reducing agent (AdBlue®): replenish only if customer requests.
• If fitted.
X – Plenum chamber: check for soiling.
• Applies only to up! and e-up!
X – CSC roof: check for damage and function, clean wind deflector and seals
and apply special lubricant to rubber seals.
• Applies only to EOS
X – Sliding/tilting roof: clean and lubricate guide rails of glass panel and sliding
headliner.
• Applies only to EOS
X – Bonnet: grease catch hook.
• Does NOT apply to: Polo 6C1, up!, e-up!, Passat (NMS-US) A32, Golf
5G1, Golf estate BA5, Golf SV AM1, e-Golf, Beetle, Jetta and Scirocco
X – Door arrester: grease.
• Applies only to Touran 1T, EOS, Golf Cabriolet, CC and Phaeton
X – Convertible top: clean and lubricate locking element.
• Applies only to Golf Cabriolet and Beetle Cabriolet
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
10 2. Service work

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Oil
change
service
Inspec‐
tion Exten‐ ded
scope of
inspec‐
tion
(applies
only in
addition
to regu‐
lar in‐
spec‐
tion)
Scope of work
X – Convertible top: perform water test.
• Applies only to Golf Cabriolet and Beetle Cabriolet
X – Sunroof seal: regrease.
• Applies only to Phaeton
X – Sliding sunroof drains: check for blockage, clean if necessary.
• Applies only to Touareg and Passat (NMS-US)
Underside of vehicle
X – Engine oil: drain and renew oil filter.
X – Engine and components in engine compartment: inspect for leaks and
damage (from below).
X – Gearbox, final drive and drive shaft boots: inspect for leaks and damage.
X – Brakes, front and rear: check thickness of pads/linings and condition of
brake discs.
X – Poly V-belt: check condition.
X – Swivel joints, axle mountings, coupling rod bearings and anti-roll bar rub‐
ber mounting: inspect for damage.
X – Track rod ball joints: check clearance, firm seating and boots.
X – Brake system: inspect for leaks and damage.
X – Exhaust system: inspect for leaks, firm seating and damage.
X – Underbody: inspect for damage to undercoating, underbody cladding,
routing of lines, plugs.
X – Front and rear coil springs and rubber buffers: inspect for damage.
X – Warning stickers: check that they are present.
• Applies only to high-voltage vehicles
X – Removable original towing bracket: check.
• If fitted.
X – Air suspension: check for leaks and damage.
• Applies only to Touareg and Phaeton
X – Sunroof: check function, clean guide rails and lubricate with special
grease.
X – Automatic gearbox: check ATF level.
• Applies only to Phaeton
Tyres
X – Tyre pressure: check.
X – Tyre mobility set: check for damage and use.
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
2. Service work 11

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Oil
change
service
Inspec‐
tion Exten‐ ded
scope of
inspec‐
tion
(applies
only in
addition
to regu‐
lar in‐
spec‐
tion)
Scope of work
X – Tyres: check condition and wear pattern of tyre; enter tread depth.
Engine compartment
X – Engine oil: replenish.
X – Oil level: check.
X – Battery and, if fitted, second battery: check with battery tester.
X – Engine and components in engine compartment: inspect for leaks and
damage (from above).
X – Brake fluid level (dependent upon brake pad/lining wear): check.
X – Cooling system: check frost protection and coolant level.
X – Window wash/wipe system: check anti-freeze protection; replenish wash‐
er fluid.
X – Hybrid components: inspect for damage to high-voltage components and
wires.
• Applies only to HEV and PHEV
X – High-voltage components and high-voltage cables: inspect for damage
and correct routing and securing of lines.
• Applies only to BEV
X – Power assisted steering: check fluid level.
• Applies only to Touareg and Phaeton
Final checks
X – Service interval display: reset.
X – Headlight adjustment: check and adjust as necessary.
X – Tyre Pressure Loss Indicator: calibrate after tyre pressure has been cor‐
rected.
X – Carry out road test.
X – High-voltage battery: charge.
• Applies only to PHEV
2.2.3 Service intervals
Scope of work Climate and traffic condi‐
tions usual for passenger
vehicles operated on fuels
compliant with EN 228 or
EN 590
For operation with fuels that are »NOT« compliant with
standards EN 228 ⇒ page 24 or EN 590
⇒ page 25
Oil change service --- QI1
every 5,000 km or 1 year (fixed) 1)
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
12 2. Service work

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.
Scope of work Climate and traffic condi‐
tions usual for passenger
vehicles operated on fuels
compliant with EN 228 or
EN 590
For operation with fuels that are »NOT« compliant with
standards EN 228 ⇒ page 24 or EN 590
⇒ page 25
--- QI2
every 7,500 km or 1 year (fixed) 1)
--- QI3
every 10,000 km or 1 year (fixed) 1)
QI4
every 15,000 km or 1 year (fixed) 1)
QI6
max. 30,000 km or 2 years
(flexible) 1)
---
QI7
every 10,000 mi or 1 year
(fixed) 1)
---
1) Whichever occurs first.
Scope of work Climate and traffic condi‐
tions usual for passenger
vehicles operated on fuels
compliant with EN 228 or
EN 590
For operation with fuels that are »NOT« compliant with
standards EN 228 ⇒ page 24 or EN 590
⇒ page 25
Inspection --- QI1
every 10,000 km or 1 year 1)
--- QI2
every 15,000 km or 1 year 1)
--- QI3
every 10,000 km or 1 year 1)
QI4
30,000 km or 2 years
then every 30,000 km or
1 year 1)
QI4
every 15,000 km or 1 year 1)
QI6
30,000 km or 2 years
then every 30,000 km or
1 year 1)
---
QI7
Every 20,000 mi or 2 years
1)
---
1) Whichever occurs first.
Scope of work Climate and traffic condi‐
tions usual for passenger
vehicles operated on fuels
compliant with EN 228 or
EN 590
For operation with fuels that are »NOT« compliant with
standards EN 228 ⇒ page 24 or EN 590
⇒ page 25
Inspection with expanded
scope
• Applies only in con‐
junction with regular in‐
spection
After 60,000 km or 3 years
then every 60,000 km or
2 years 1)
After 30,000 km or 2 years or
after 20,000 km or 2 years 1)
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
2. Service work 13

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1) Whichever occurs first.
2.2.4 Air filter
Scope of work Climate and traffic conditions usual
for passenger vehicles Countries with high levels of dust ⇒ page 26
Air filter: clean housing and renew
filter element.
• Only applies to Polo and up!
with manifold injection
Every 60,000 km
or 4 years 1) Every 30,000 km or 2 years 1)
Air filter: clean housing and renew
filter element. Every 90,000 km
or 6 years 1) Every 30,000 km or 2 years 1)
1) Whichever occurs first.
2.2.5 Dust and pollen filter
Scope of work Climate and traffic conditions usual
for passenger vehicles Countries with high levels of dust ⇒ page 26
Dust and pollen filter (cabin filter):
renew.
• Applies only to Polo (6R1 and
6C1) and up!
Every 30,000 km
or 2 years 1) Max. 1 year or 30,000 km 1)
Dust and pollen filter (cabin filter):
renew. Every 60,000 km
or 2 years 1) Max. 1 year or 30,000 km 1)
1) Whichever occurs first.
2.2.6 Panoramic sliding sunroof
Scope of work Climate and traffic conditions usual
for passenger vehicles Countries with high levels of dust ⇒ page 26
Panoramic sliding sunroof
• With colourless special lubri‐
cant: in countries with low dust
levels, check only function and
noise. In countries with high
dust levels, the panorama slid‐
ing roof must continue to be
cleaned and lubricated.
--- Max. 1 year
or 15,000 km 1)
Panoramic sliding sunroof
• If the lubricating paste is grey,
clean and grease guide rails
and clean wind deflector.
After 60,000 km or 3 years
then every 60,000 km or 2 years 1) Max. 1 year or 15,000 km 1)
1) Whichever occurs first.
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
14 2. Service work

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2.2.7 Toothed belt
Scope of work Climate and traffic conditions usual
for passenger vehicles Countries with high levels of dust ⇒ page 26
Toothed belt and camshaft drive
tensioning roller: renew.
• Only valid for TDI bi-turbo
Every 120,000 km Every 120,000 km
Toothed belt and camshaft drive
tensioning roller: renew.
• Applies to all diesel engines
with toothed belt
Every 210,000 km Every 120,000 km
Toothed belt and camshaft drive
tensioning roller: renew.
• Applies to all petrol engines
with toothed belt
--- Every 120,000 km
Toothed belt drive for coolant
pump: renew.
• Applies to all petrol engines
with toothed belt for coolant
pump
--- Every 120,000 km
1) Whichever occurs first.
2.2.8 Poly V-belt
Scope of work Climate and traffic conditions usual
for passenger vehicles Countries with high levels of dust ⇒ page 26
Poly V-belt: renew. --- Every 60,000 km
Poly V-belt for compressor: renew.
• Applies only to Touareg Every 90,000 km Every 60,000 km
2.2.9 Diesel fuel filter
Scope of work Diesel compliant with EN 590 Diesel not compliant with EN 590
⇒ page 25
Diesel fuel filter: renew.
• Only applies to Polo (6R1 &
6C1) and Touareg
Every 60,000 km Every 30,000 km
Diesel fuel filter: renew. Every 90,000 km Every 30,000 km
2.2.10 Spark plugs
Scope of work Petrol engine compliant
with EN 228 E100 Petrol engine not compli‐ ant with EN 228
⇒ page 28
Spark plugs: renew. Every 60,000 km
or 4 years 1) Every 40,000 km or 4 years 1) Every 30,000 km /
20,000 km
or 2 years 1)
and
every 15,000 km /
10,000 km
or 1 year 1)
Spark plugs: renew.
• Applies for all 6-cylin‐
der engines
Every 90,000 km
or 6 years 1)
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
2. Service work 15

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1) Whichever occurs first.
2.2.11 Brake fluid
Scope of work Climate and traffic conditions usual
for passenger vehicles Only for markets outside Europe and with fixed oil change intervals
Brake and clutch system: change
brake fluid. 3 years after initial registration, then every 2 years Every 2 years
2.2.12 Natural gas system
Scope of work Interval
Natural gas system: inspect natural gas tank for cor‐
rosion and leakage.
• Italy only
4 years after initial registration,
then every 2 years
Natural gas filler connection and sealing cap: check
condition, clean if necessary and check seal.
• Italy only
4 years after initial registration,
then every 2 years
2.2.13 Country-specific additional work dependent on time and mileage
Scope of work Interval
Reducing agent (AdBlue®/DEF): replenish.
• Only if requested by customer, and as a separate
charge
At every service.
Rubber buffer for air filter housing: renew.
• Applies only to Scirocco R and Golf R Cabriolet Every 30,000 km
or 2 years 1)
Automatic gearbox: change ATF.
• Applies only to automatic gearboxes in countries
with hot climate
Every 60,000 km or
every 80,000 mi
Dual clutch gearbox (DSG) 02E and 0D9: change gear
oil and filter. Every 60,000 km
Dual clutch gearboxes (DSG) 0DD, 0DL and 0BH:
change gear oil. Every 60,000 km
Dual clutch gearbox (DSG) 0GC: change gear oil. Every 120,000 km
Idler roller for poly V-belt: renew.
• Applies only to V8 petrol engines Every 120,000 km
Gearbox mounting: renew.
• Applies only to Phaeton with towing bracket Every 150,000 km
Diesel particulate filter: check. At 180,000 km/210,000 km,
then every 30,000 km
All-wheel drive coupling: change oil. Every 3 years
Front differential lock: change oil. Every 3 years
Natural gas system: inspect natural gas tank for cor‐
rosion and leakage.
• Europe only (except for Italy)
3 years after initial registration,
then every 2 years
Tiguan 2016 ➤ , Tiguan RUS 2017 ➤
Maintenance - Edition 08.2017
16 2. Service work