Vornado HELIX1 User manual

models
HELIX1, HELIX2, HLX2
vornado.com
PERSONAL TOWER
CIRCULATOR OWNER’S
GUIDE

2English
vornado.com
800.234.0604
[email protected]
we expect
this product
to be PERFECT
if it’s not
WE will make
it right.

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English
Important Safety Instructions ....................................................................................... 4
Features ...................................................................................................................... 10
Controls....................................................................................................................... 11
Cleaning ...................................................................................................................... 12
Storage........................................................................................................................ 13
Troubleshooting ......................................................................................................... 14
Warranty...................................................................................................................... 15
CONTENTS

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READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
This owner’s guide and any additional inserts are considered part of the product.
They contain important information about safety, use and disposal. Before using
the product, please familiarize yourself with all operating and safety instructions.
Please keep all documents for future reference and pass these documents
on, together with the product, to any future owner. See www.vornado.com/
circulators-manuals to view, download and print the most current version of these
instructions.
INTENDED USE: This product is intended to circulate the air in indoor living
spaces only in the United States and Canada. This product is not intended for
commercial or industrial use. The manufacturer assumes no responsibility for
damage or injury due to unauthorized use or product modication. Failure to
follow these directions will void the product warranty.
WARNING: Risk to Children and Impaired Persons
- Supervision is required during the installation, operation, cleaning and
maintenance of this product by children under age 12 and anyone with
reduced physical, sensory or mental capabilities. Children should be
supervised to ensure that they do not play with the appliance, its parts and
packaging material.
INSTALLATION WARNING—To reduce risk of re, electrical shock and
injury to persons, observe the following:
- Place this product away from curtains, draperies, tablecloths and other fabrics,
since they may be drawn into the fan, damage the motor and/or cause a re.
- No part of this product (the appliance, power cord, plug, packaging, etc.)

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should be placed near furnaces, replaces, stoves or other high temperature
heat sources. Do not use this product in a window, on an uneven or unstable
surface, or near water.
- The appliance, power supply, power cord and plug cannot come into contact
with water. Do not use this product on wet surfaces. Do not use this product
in a bathtub or shower or position product where it may fall into a bathtub,
laundry, swimming pool or other water container. Do not use this product
outdoors or expose it weather or elements.
- Do not run cord under carpeting. Do not cover cord with throw rugs, runners,
or similar coverings. Do not route cord under furniture or appliances. Arrange
cord away from trafc area and where it will not be tripped over. The cord
should not hang over edges of counters or be placed where it can be crimped
or closed in doors. Place appliance near an easily accessible outlet so the
product can be unplugged quickly during an emergency.
SAFE USE WARNING—To reduce risk of re, electrical shock and injury to
persons, observe the following:
- WARNING: To reduce likelihood of circuit overload, re and electric shock, do
not operate with a solid state speed device, such as a dimmer control switch.
- Do not operate any fan with a damaged cord or plug. Discard fan or return
to an authorized service facility for examination and/or repair. Do not operate
unit if it has been dropped or is damage is apparent to any part of the unit. To
avoid risk of electrical shock, do not attempt to repair or replace parts. Only
original replacement parts may be used. Contact Vornado Consumer Service
at 1-800-234-0604 (phone) or [email protected] (email) for further
instructions about replacement and repair.
- Risk of re. Your appliance may be equipped with a detachable power supply
or a cord/plug with a safety device such as a fuse. Use only the power cord and
plug provided.
- Risk of re. Your appliance may be equipped with a detachable power supply

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or a cord/plug with a safety device such as a fuse. Use only the power cord and
plug provided.
- Before plugging power cord into electrical outlet, be sure that all electrical
information on the rating label, including voltage, is compatible with your
outlet’s power supply.
- Never use the cord as a handle or otherwise yank, strain or stretch the
power cord.
- While the product is plugged in, do not insert or allow foreign objects to enter
any input or output opening as this may cause risk of electric shock or re, or
damage the product.
- A loose t between wall outlet (receptacle) and plug may cause overheating
and distortion of the plug. Discontinue use of the product in this outlet.
Contact a qualied electrician to replace loose or worn outlets.
- This appliance has a polarized plug (one blade is wider than the other.) To
reduce the risk of electrical shock, this plug is intended to t in a polarized
outlet only one way. If the plug does not t fully in the outlet, reverse the plug.
If it still does not t, contact a qualied electrician. Do not attempt to defeat
this safety feature.
- Before moving, repositioning, servicing, cleaning and when not in use, use
the product controls to turn off the power and then unplug. To disconnect
from outlet, grasp and pull only the plug. Also, power off and unplug if the
product will be left unattended for an extended period of time or during
electrical storms.
SERVICING WARNING—To reduce risk of re, electrical shock and injury to
persons, observe the following:
- Clean your product regularly, only as is instructed in this manual. Prior to
cleaning, turn off the power on your product and unplug. Do not use gasoline,
thinners, solvents, ammonias or other chemicals for cleaning. Refer to the
CLEANING instructions provided.

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- Do not open appliance housing while product is plugged in. To avoid risk
of shock, all service and/or repairs must be done by a Vornado Authorized
Service Center.
- This product employs overload protection (fuse). A blown fuse indicates
an overload or short-circuit situation. If the fuse blows, unplug the product
from the outlet. Replace the fuse as per the user servicing instructions
(follow product marking for proper fuse rating) and check the product. If the
replacement fuse blows, a short-circuit may be present and the product should
be discarded or returned to an authorized service facility for examination and/
or repair.
User Servicing Instructions
1. Using the product controls, turn off the appliance.
2. Grasp the plug (not the cord) and disconnect from the outlet.
3. Risk of Fire. Replace fuse only with 2.5 Amp, 125 Volt fuse as approved
by Vornado Consumer Service. For an authorized replacement fuse,
please contact Vornado Consumer Service.
4. Once the replacement is received, use a small at-head screwdriver to
slide open the fuse cover (located on the plug) (See next page, Fig. A).
5. Remove fuse by using the screwdriver to gently lift each end of the fuse
(See next page, Fig. B).
6. Install the replacement fuse by using the screwdriver to gently push each
metal end of the fuse into the receptacle one at a time. Do not push on
the center of the fuse—it is fragile and may break.
7. Slide the fuse cover closed using the screwdriver. When closed, the
cover should t completely in the plug. No part of the cover should
stick out (See next page, Fig. C).
8. Plug your appliance into the outlet and turn the power on.
9. If the replacement fuse blows, a short-circuit may be present and the
product should be discarded or returned to an authorized service facility

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for examination and/or repair.
Risk of re. Do not replace attachment plug. Contains a safety device (fuse,
AFCI, LCDI) that should not be removed. Discard product if the attachment plug
is damaged.
NOTE: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
- Contact Vornado Customer Service or dealer or an experienced radio/TV technician
for help.
This Class B digital apparatus complies with Canadian ICES-003.
Changes or modications not expressly approved by the party responsible for
Fig. A Fig. B Fig. C

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compliance could void the user’s authority to operate the equipment.
DISPOSAL WARNING
To reduce waste and environmental harm, observe the following:
PACKAGE RECYCLING: The packaging protects the appliance from
transport damage. The packaging materials are selected from the point
of view of their environmental friendliness and disposal technology and
are therefor recyclable. Dispose of all packaging materials in an
environmentally responsible manner.

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FEATURES
SILICON FEET
Non-marking feet added
for stability.
OSCILLATION
(models HELIX2, HLX2 only)
65° of oscillating airow
TOUCH-SENSITIVE CONTROLS
Simple controls with a sleek
aesthetic.
FINGER FRIENDLY DESIGN
Resists curious ngers.
MULTIPLE SPEEDS
3 speed settings for
every comfort level.

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CONTROLS
POWER ON / OFF
OSCILLATION
POWER ON / OFF
1. Touch ( ) to power unit on.
2. There are three speeds: HIGH / MEDIUM / LOW. Touch ( ) to select desired speed.
3. Touch ( ) to cycle through speeds and turn unit off.
OSCILLATION (models HELIX2, HLX2 only)
1. Touch ( ) to turn oscillation on and off.

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1. Power off and unplug the unit prior
to cleaning.
2. Dust or wipe the circulator with a
damp cloth.
3. Use the brush attachment on your
household vacuum cleaner to vacuum
any accumulated dust.
Because your HELIX moves a substantial amount of air, it will need regular cleaning.
The fan has no user serviceable parts inside and cannot be opened for cleaning.
Never clean the product in any manner other than instructed in this owner's guide.
CLEANING
Note: The motor is permanently
lubricated and requires no oiling.

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During the off-season or after extended periods of non-use, you may choose to store
your circulator. To ensure long life of the product, it is recommended to store your
circulator by following these instructions:
Cleaning is recommended before storage.
1. Unplug power cord and bundle loosely.
2. Cover, or place back in retail carton if available.
This prevents circulator from accumulating
dust over time.
3. Store circulator in cool and dry location.
STORAGE

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POSSIBLE CAUSE AND SOLUTIONPROBLEM
Unit is not plugged in. Plug Power Cord into electrical outlet.
Ensure unit fan speed setting is selected.
Plug fuse has blown. Replace fuse (See USER SERVICING
INSTRUCTIONS).
Unit is damaged or in need of repair. Cease usage and unplug.
Contact Consumer Service for assistance.
The outlet is worn or damaged. Try another outlet or contact a
qualied electrician.
Unit set to a low speed setting. Adjust to a higher speed setting.
Airow is blocked. Remove obstruction.
Adjust direction of airow towards the user.
Under certain conditions, it is possible for a reset GFCI (Ground
Fault Circuit Interrupter) outlet to trip when the user is changing
speeds on a Vornado circulator. In this event, change to an outlet
that is not connected to a GFCI device. It could also indicate a
weak or defective GFCI outlet. Contact a qualied electrician to
check the GFCI outlet.
The unit fails to
power on.
Airow is weak
orslow.
GFCI has tripped.
TROUBLESHOOTING

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Vornado Air LLC (“Vornado”) warrants to the original consumer or purchaser this Vornado®
Personal Air Circulator (“Product”) is free from defects in material or workmanship for a
period of ve (5) years from the date of purchase. If any such defect is discovered within the
warranty period, Vornado, at its discretion, will repair or replace the Product at no cost.
For warranty or repair service: Call 1-800-234-0604 or email [email protected] to obtain a
Return Authorization (“RA”) form. Please have or include your Product’s model number and
serial number, as well as your name, address, city, state, zip code and phone number when
contacting Vornado for warranty service.
After receiving the RA form, ship your Product to: Vornado Air LLC Attn: Warranty & Repair
415 East 13th Street Andover, KS 67002. For your convenience, please have your model
number and serial number when contacting Vornado with service inquiries. To assure proper
handling, packages must be clearly marked with the RA number. Packages not clearly
marked with the RA number may be refused at the receiving dock. Please allow 1-2 weeks
for repair and return of your Product after the Product is received.
Repairs not covered by the warranty or outside the warranty period will require a fee to
cover the cost of materials, labor, handling and shipping.
WARRANTY
We expect this product to be perfect. If you’re
not satised with this product, let us know.
Designed, engineered and supported in U.S.A.
We’re Here To Help
800.234.0604
vornado.com
[email protected]

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This warranty does not apply to defects resulting from abuse of the Product, modication,
alteration, mishandling, improper maintenance, commercial use or repair or service of the
Product by anyone other than Vornado; damages which occur in shipment or are attributed
to acts of God. Improper product use, which includes using an external device that alters
or converts the voltage or frequency of electricity, or shipping a Vornado product to a
country not intended for use will void all warranties. Any unauthorized product modication,
repair by unauthorized repair center, or use of non-approved replacement parts is not
recommended and any consequences will not be covered by support services or product
warranties. The product warranty will be honored only on models that are being used in the
country intended. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS
THE EXCLUSIVE REMEDY OF THE CONSUMER. VORNADO SHALL NOT BE LIABLE FOR
ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS
OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY
APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION
OF THIS WARRANTY. Some states do not allow the exclusion or limitation of incidental
or consequential damages, or allow limitations on how long an implied warranty lasts, so
the above limitations or exclusions may not apply to you. This warranty gives you specic
legal rights, and you may have other rights that vary from state to state. The manufacturer
assumes no responsibility for damage caused by failure to follow these instructions or
improper product use. Any such actions will invalidate the product warranty.
All company names and product names are trademarks of their respective owners. ©
All rights reserved. All technical information, data, and instructions for the installation,
connection, and operation contained in these instructions for use correspond to the latest
available information at time of printing. The contents of this manual may differ slightly from
the actual product. Observe any additional supplements.
© 2018 Vornado Air LLC Andover, KS 67002 U.S. Patent Pending. Specications subject
to change without notice. Vornado® is a trademark owned by Vornado Air LLC.

CL3-0635 RA, V00
Vornado Air, LLC
415 East 13th Street, Andover, Kansas 67002
800.234.0604 | vornado.com